Role Overview  

Serves as the first point of contact for customers needing technical support via phone and email. Provides guidance to new and existing users on products and assists with setup and maintenance of online learning software and equipment. Troubleshoots hardware and software issues, ensuring a smooth user experience. Manages support tickets, uses knowledge bases to resolve inquiries efficiently, and aims for first-call resolution. Handles multiple tasks simultaneously and escalates issues promptly when needed. In a virtual contact center, resolving inbound customer calls and inquiries in a professional and empathetic manner.

A Day in the Life 

• Addressing student families concerns
• Providing introductory information to new users on various products
• Providing delightful, efficient, and accurate resolutions to customer inquiries
• Demonstrating empathy, patience, and flexibility during phone calls
• In a virtual contact center, resolving inbound customer calls and inquiries in a professional and empathetic manner
• Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
• Documenting information into web-based ticketing system
• Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution
• Participating in internal training programs to expand knowledge and support multiple clients

About You  

• Excellent English and Spanish written and oral communication proficiency (equivalent to CEF C1 level or above)
• Computer knowledge and multi-tasking with internet navigation skills
• Experience installing, maintaining, and troubleshooting computers, printers, and other peripherals including hardware troubleshooting and software installation
• High school diploma or equivalent 
• Must be at least 18 years old
• Willing to accept Full time, 40 hours a week
• Must reside within approved state*
• Able to work from home with Home Internet that meets the following requirements:  
  • 30 Mbps download
  • 15 Mbps upload
  • 100ms ping or less
  • Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
  • Wi-Fi is allowed; wired connection required if WiFi becomes unstable  
• Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
  • CLEAR™ Candidate FAQ 
• Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems
• College degree or some college completed, preferred
• 1 or more years of customer service experience, preferred

What Makes This Opportunity   

• Receive paid training and ongoing support  
• Full-time role with benefits
• Gain hands-on experience in customer experience and tech-enabled services  
• Support a mission-driven environment serving students and educators  
• Strengthen core skills like communication, customer service, and multitasking 

 Our Training Approach  

During your paid 2 week training you will learn:

• Understanding differences between public and private charter schools, home schooling, and other product offerings with the ability to describe the differences to potential customers
• Providing recommendations to parents/primary caregivers on which school solution is the best for their situation
• You will learn about our Knowledge Base to keep up to date with frequent changes to schools and their enrollment policies and procedures, messaging these appropriately to parents/primary caregivers

The hourly pay rate for this non-exempt position is $16. Encoura determines compensation using national market benchmarks, internal equity considerations, and organizational budget factors to ensure fairness and consistency across roles. Depending on the position, employees may also be eligible for variable compensation in addition to base pay. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being.  

This job description outlines primary responsibilities but may not list every duty. Responsibilities may shift based on business needs. 

Role Overview 

As a Bilingual Inbound/Outbound Enrollment Specialist, you’ll guide prospective families through K–12 online schooling options through a blend of inbound and outbound calls. You’ll serve as a trusted advisor by assessing family needs, recommending best-fit programs, and supporting families through the enrollment process, including documentation, school requirements, and deadlines, while delivering an exceptional experience and meeting performance goals.

 A Day in the Life  

• Making outbound calls and taking inbound calls from families interested in enrolling, determining best options, sharing details about various online schooling options.
• Developing relationships with parents as an educational advisor and consultant generating and enhancing interest in the various client products and services
• Requesting and closing the sale of parents/primary caregivers relative to the best solution for their situation
• Meeting key performance indicators for employee attendance, phone productivity, enrollments, call quality, customer satisfaction, customer loyalty, and schedule adherence
• Escalating issues in a timely manner
• Assessing family needs, recommending the best-fit program, and driving enrollment by effectively communicating value and next steps.
• Closes sales while delivering exceptional experience and meeting key performance goals.

About You  

• Excellent English and Spanish written and oral communication proficiency (equivalent to CEF C1 level or above).
• Computer knowledge and multi-tasking with internet navigation skills
• 18 years or older with a High School diploma or equivalent combination of education and experience
• Willing to accept Full time, 40 hours a week
• Must reside within approved state*
• Able to work from home with Home Internet that meets the following requirements:  
  • 30 Mbps download
  • 15 Mbps upload
  • 100ms ping or less
  • Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
  • WiFi is allowed; wired connection required if WiFi becomes unstable  

• Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
  • CLEAR™ Candidate FAQ 
• Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems. 
• College degree or some college completed, preferred
• 1 or more years of customer service experience, preferred

 What Makes This Opportunity   

• Receive paid training and ongoing support  
• Full-time role with benefits
• Gain hands-on experience in customer experience and tech-enabled services  
• Support a mission-driven environment serving students and educators  
• Strengthen core skills like communication, customer service, and multitasking 

 Our Training Approach  

During your paid 2 week training you will learn:

• Understanding differences between public and private charter schools, home schooling, and other product offerings with the ability to describe the differences to potential customers
• Providing recommendations to parents/primary caregivers on which school solution is the best for their situation
• You will learn about our Knowledge Base to keep up to date with frequent changes to schools and their enrollment policies and procedures, messaging these appropriately to parents/primary caregivers

The hourly pay rate for this non-exempt position is $16. Encoura determines compensation using national market benchmarks, internal equity considerations, and organizational budget factors to ensure fairness and consistency across roles. Depending on the position, employees may also be eligible for variable compensation in addition to base pay. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being.  

This job description outlines primary responsibilities but may not list every duty. Responsibilities may shift based on business needs. 

Role Overview  

Ready to build real-world experience? As a part-time, temporary Customer Service Associate, you’ll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant. Associates work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. This is a great opportunity to apply your communication, problem solving, and technical skills in a mission-driven environment.  

A Day in the Life  

• Support customers via voice and chat using Amazon Connect
• Deliver a positive experience through empathy, patience, and clear communication
• Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows
• Accurately document interactions and manage follow-ups
• Handle multiple tasks in a fast-paced call center environment
• Collaborate with teammates and escalate complex issues as needed
• Work assigned shifts, including weekends and holidays  
• Participate in ongoing training and continuous improvement 

About You  

• Communicate clearly and professionally, bringing empathy, active listening, and patience to every customer interaction 
• Enjoy helping people, solving problems, and learning new technologies quickly 
• Adapt well in fast-paced, changing environments while staying organized and detail-oriented  
• Follow structured workflows and procedures with consistency and accuracy  
• Are motivated to build skills for future opportunities in tech, support, education, or customer experience
• Willing to accept a temporary assignment
• Must be able to train full-time (9am-6pm EST) for 3 days, June 8th, 9th, and 10th. 
• Must be available on Mondays due to consistently high call volume and operational demand
• Ability to work a part-time schedule of approximately 20 hours per week, with potential for additional hours based on business needs
• High school diploma or equivalent
• Must be at least 18 years old
• Must have a quiet, distraction free home workspace
• Must be proficient using Browsers such as Chrome, Firefox or Safari
• Ability to learn and use multiple systems, windows, and monitors
• Professional fluency in English (CERF C1 or higher)
• Must reside in an approved state*
• Home Internet that meets the following requirements:   
  • 30 Mbps download
  • 15 Mbps upload
  • 100ms ping or less
  • Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
  • WiFi is allowed; wired connection required if WiFi becomes unstable 

• Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process 
  • CLEAR™ Candidate FAQ 
• Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems. 

What Makes This Opportunity   

• Build in-demand skills using Amazon Connect and cloud-based support tools 
• Receive paid training and ongoing support  
• Gain hands-on experience in customer experience and tech-enabled services  
• Support a mission-driven environment serving students and educators  
• Strengthen core skills like communication, customer service, and multitasking 

Our Training Approach  

You’ll complete a fast-paced, 3-day training program with hands-on, real-world learning to build proficiency quickly. Ongoing coaching and support from experienced team members will help you succeed as you settle into the role.

Compensation  

The hourly rate for this position is $12.50. Encoura uses national market data, internal equity considerations, and budget factors when determining compensation. Some roles may include variable pay.  

Additional Information 

This job description outlines primary responsibilities but may not list every duty. Responsibilities may shift based on business needs. 

Role Overview:
We are currently hiring Engagement Ambassadors to work at our University of Colorado Engagement Center. Engagement Ambassadors reach out to donors of philanthropic institutions to donate, verify their information, and share institutional updates. The part-time Engagement Ambassador may contact prospects using text, video, or phone while conducting themselves as a professional representative of one of Encoura's partner institutions.

Engagement Ambassadors can gain experience in marketing, networking, fundraising and sales negotiations while working at the Engagement Center. If you’re looking for a rewarding part-time position that boosts your resume and communication skills, see below to learn more and apply today!

A Day in the Life: 

• Contact donors and prospects to collect donations, verify information, and share institutional updates.
• Capable of following a script when reaching out to prospects.
• Accurately enter data into our computer system.
• Meet or exceed goals as outlined by your manager.
• Work a minimum number of shifts each week/month.
• Pass new hire and compliance trainings.

About You:

• Currently enrolled at the Boulder, Denver, Colorado Springs, or Anschutz Medical Campus.
• Demonstrated strong command of English (both verbal and written).
• Capable of effectively communicating with a variety of individuals.
• Working knowledge of Microsoft Office.
• Must be able to work remote - Supervisors and Managers will be remote, available via online resources (web conferencing, phone, email etc.).
• Must be able to operate in an office setting and routinely use standard office equipment such as computers, phones, etc.
• Must be able to work in an environment where the noise level is moderate.
• This is largely a sedentary role; Infrequent light physical effort is required (minimum of five pounds).

This Remote Engagement Ambassador opportunity requires that you have reliable internet, a private area to work (within your home or dorm room), and a computer.  Full technical requirements will be shared and evaluated for those interested in this opportunity following a completed application.

The entry-level wage for this role starts at $21.00 / hour with the opportunity for longevity-based merit increases. The upper wage range is based on longevity, locality, and performance. Employees new to Encoura should expect to start at the entry-level wage. This ongoing part-time position does not qualify for health benefits.  Encoura complies with all state and local laws that require specific forms of paid time off.

Center Hours:

• Sunday 12:30 - 4:00 pm , 4:30 - 8:00 pm Mountain Time (MT)
• Monday - Thursday 4:30 - 8:00 pm MT

Questions - reach out to:

Garron Freddie
Engagement Center Director
Garron.Freddie@Ruffalonl.com

Role Overview:
Encoura is hiring students to work as Engagement Ambassadors at the University of Pennsylvania Engagement Center. Engagement Ambassadors conduct meaningful digital and traditional interactions with alumni, parents, and friends. The part-time Engagement Ambassador may contact prospects using text, video, or phone while conducting themselves as a professional representative of one of Encoura's partner institutions.

Engagement Ambassadors can gain experience in marketing, networking, fundraising and sales negotiations while working at the Engagement Center. If you’re looking for a rewarding part-time position that boosts your resume and communication skills, see below to learn more and apply today!

A Day in the Life:

• Contact donors and prospects to collect donations, verify information, and share institutional updates.
• Capable of following a script when reaching out to prospects.
• Accurately enter data into our computer system.
• Meet or exceed goals as outlined by your manager.
• Work a minimum number of shifts each week/month.
• Pass new hire and compliance trainings.

About You:

• Current student at University of Pennsylvania.
• Demonstrated strong command of English (both verbal and written).
• Capable of effectively communicating with a variety of individuals.
• Working knowledge of Microsoft Office.
• Must be able to operate in an office setting and routinely use standard office equipment such as computers, phones, etc.
• Must be able to work in an environment where the noise level is moderate.
• This is largely a sedentary role; Infrequent light physical effort is required (minimum of five pounds).

The entry-level wage for this role starts at $13.50 / hour with the opportunity for longevity-based merit increases. The upper wage range is based on longevity, locality, and performance. Employees new to Encoura should expect to start at the entry-level wage. This ongoing part-time position does not qualify for health benefits.  Encoura complies with all state and local laws that require specific forms of paid time off.

Center Hours:

• Sunday                               1:00 - 7:00 pm Eastern Time (ET)
• Monday - Thursday            6:00 - 9:00 pm ET
• Friday                                 3:00 - 6:00 pm ET
• Saturday                            12:00 - 3:00 pm ET

Directions:

3910 Chestnut Street, Philadelphia, PA 19104

The engagement center is located between 39th and 40th on Chestnut Street. We are in the same building as the Penn Gazette, and across the street from the Boston Market and Ronald McDonald House. When you arrive, please enter the first door through the waiting area, and knock on the second glass door. Parking is available on the street.

Questions - reach out to: 

Ryan Hampton
Engagement Center Manager 
Ryan.Hampton@Ruffalonl.com
penncalling@gmail.com