Role Overview  

Serves as the first point of contact for customers needing technical support via phone and email. Provides guidance to new and existing users on products and assists with setup and maintenance of online learning software and equipment. Troubleshoots hardware and software issues, ensuring a smooth user experience. Manages support tickets, uses knowledge bases to resolve inquiries efficiently, and aims for first-call resolution. Handles multiple tasks simultaneously and escalates issues promptly when needed. In a virtual contact center, resolving inbound customer calls and inquiries in a professional and empathetic manner.

A Day in the Life 

• Addressing student families concerns
• Providing introductory information to new users on various products
• Providing delightful, efficient, and accurate resolutions to customer inquiries
• Demonstrating empathy, patience, and flexibility during phone calls
• In a virtual contact center, resolving inbound customer calls and inquiries in a professional and empathetic manner
• Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
• Documenting information into web-based ticketing system
• Escalating unique issues or inaccurate information contained in the knowledge base to the immediate supervisor for resolution
• Participating in internal training programs to expand knowledge and support multiple clients

About You  

• Excellent English and Spanish written and oral communication proficiency (equivalent to CEF C1 level or above)
• Computer knowledge and multi-tasking with internet navigation skills
• Experience installing, maintaining, and troubleshooting computers, printers, and other peripherals including hardware troubleshooting and software installation
• High school diploma or equivalent 
• Must be at least 18 years old
• Willing to accept Full time, 40 hours a week
• Must reside within approved state*
• Able to work from home with Home Internet that meets the following requirements:  
  • 30 Mbps download
  • 15 Mbps upload
  • 100ms ping or less
  • Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
  • Wi-Fi is allowed; wired connection required if WiFi becomes unstable  
• Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
  • CLEAR™ Candidate FAQ 
• Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems
• College degree or some college completed, preferred
• 1 or more years of customer service experience, preferred

What Makes This Opportunity   

• Receive paid training and ongoing support  
• Full-time role with benefits
• Gain hands-on experience in customer experience and tech-enabled services  
• Support a mission-driven environment serving students and educators  
• Strengthen core skills like communication, customer service, and multitasking 

 Our Training Approach  

During your paid 2 week training you will learn:

• Understanding differences between public and private charter schools, home schooling, and other product offerings with the ability to describe the differences to potential customers
• Providing recommendations to parents/primary caregivers on which school solution is the best for their situation
• You will learn about our Knowledge Base to keep up to date with frequent changes to schools and their enrollment policies and procedures, messaging these appropriately to parents/primary caregivers

The hourly pay rate for this non-exempt position is $16. Encoura determines compensation using national market benchmarks, internal equity considerations, and organizational budget factors to ensure fairness and consistency across roles. Depending on the position, employees may also be eligible for variable compensation in addition to base pay. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being.  

This job description outlines primary responsibilities but may not list every duty. Responsibilities may shift based on business needs. 

Role Overview 

As a Bilingual Inbound/Outbound Enrollment Specialist, you’ll guide prospective families through K–12 online schooling options through a blend of inbound and outbound calls. You’ll serve as a trusted advisor by assessing family needs, recommending best-fit programs, and supporting families through the enrollment process, including documentation, school requirements, and deadlines, while delivering an exceptional experience and meeting performance goals.

 A Day in the Life  

• Making outbound calls and taking inbound calls from families interested in enrolling, determining best options, sharing details about various online schooling options.
• Developing relationships with parents as an educational advisor and consultant generating and enhancing interest in the various client products and services
• Requesting and closing the sale of parents/primary caregivers relative to the best solution for their situation
• Meeting key performance indicators for employee attendance, phone productivity, enrollments, call quality, customer satisfaction, customer loyalty, and schedule adherence
• Escalating issues in a timely manner
• Assessing family needs, recommending the best-fit program, and driving enrollment by effectively communicating value and next steps.
• Closes sales while delivering exceptional experience and meeting key performance goals.

About You  

• Excellent English and Spanish written and oral communication proficiency (equivalent to CEF C1 level or above).
• Computer knowledge and multi-tasking with internet navigation skills
• 18 years or older with a High School diploma or equivalent combination of education and experience
• Willing to accept Full time, 40 hours a week
• Must reside within approved state*
• Able to work from home with Home Internet that meets the following requirements:  
  • 30 Mbps download
  • 15 Mbps upload
  • 100ms ping or less
  • Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
  • WiFi is allowed; wired connection required if WiFi becomes unstable  

• Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
  • CLEAR™ Candidate FAQ 
• Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems. 
• College degree or some college completed, preferred
• 1 or more years of customer service experience, preferred

 What Makes This Opportunity   

• Receive paid training and ongoing support  
• Full-time role with benefits
• Gain hands-on experience in customer experience and tech-enabled services  
• Support a mission-driven environment serving students and educators  
• Strengthen core skills like communication, customer service, and multitasking 

 Our Training Approach  

During your paid 2 week training you will learn:

• Understanding differences between public and private charter schools, home schooling, and other product offerings with the ability to describe the differences to potential customers
• Providing recommendations to parents/primary caregivers on which school solution is the best for their situation
• You will learn about our Knowledge Base to keep up to date with frequent changes to schools and their enrollment policies and procedures, messaging these appropriately to parents/primary caregivers

The hourly pay rate for this non-exempt position is $16. Encoura determines compensation using national market benchmarks, internal equity considerations, and organizational budget factors to ensure fairness and consistency across roles. Depending on the position, employees may also be eligible for variable compensation in addition to base pay. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being.  

This job description outlines primary responsibilities but may not list every duty. Responsibilities may shift based on business needs. 

Role Overview 

The part-time IT Asset Logistics Coordinator is an on-site role in Lee's Summit, Missouri responsible for maintaining our stock of computers for remote users. You'll inspect, troubleshoot, and image laptops, and handle shipping and receiving. During the peak season you will be handling 20-50 computers a day to prep to ship out, or receiving computers to inspect and re-image to prepare for users. During the off-peak season you will assist with the internal Helpdesk.  

A Day in the Life 

• Inspect current hardware and troubleshoot any issues preventing use
• Enroll and image via Intune
• Process large amounts of returns and new shipments
• Maintain inventory records
• Work alongside the Helpdesk as time permits 

Role Progression 

• Within 1 month, you’ll learn the the inventory process and asset tracking, making sure that assets are prepared and ready by deadlines.
• Within 3 months, you’ll know the ins and outs of inventory reporting, and will become familiar with the Encoura tech stack. You'll make sure that all inventory is properly tracked and updated within our ITAM.
• Within 6 months, you'll be engaged with the helpdesk to start learning the processes and learning how to handle tickets. Asset management will be handled by you, ensuring that deliveries and returns are handled on time, properly, and efficiently. 

About You 

• You have experience with maintaining large amounts of inventory and keeping clear and accurate records
• You have experience with managing shipping and receiving
• You’re able to independently perform basic computer troubleshooting
• You’re comfortable working independently with management that is off-site
• Available to work a minimum of 20 hours per week
• Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process
  • CLEAR™ Candidate FAQ 

The hourly rate for this role is $28 with the opportunity for longevity-based merit increases. This ongoing part-time position does not qualify for health benefits.  Encoura complies with all state and local laws that require specific forms of paid time off. 

Role Overview  

Ready to build real-world experience? As a part-time, temporary Customer Service Associate, you’ll support students, faculty, and staff across the country while learning industry leading technology like Amazon Connect and Connect Assistant. Associates work in a dynamic, fast-paced environment and spend their time interfacing with students, faculty, and staff of Higher Education and K-12 institutions. This is a great opportunity to apply your communication, problem solving, and technical skills in a mission-driven environment.  

A Day in the Life  

• Support customers via voice and chat using Amazon Connect
• Deliver a positive experience through empathy, patience, and clear communication
• Resolve customer issues using AWS tools specifically Amazon Connect and Connect Assistant, following defined call flows
• Accurately document interactions and manage follow-ups
• Handle multiple tasks in a fast-paced call center environment
• Collaborate with teammates and escalate complex issues as needed
• Work assigned shifts, including weekends and holidays  
• Participate in ongoing training and continuous improvement 

About You  

• Communicate clearly and professionally, bringing empathy, active listening, and patience to every customer interaction 
• Enjoy helping people, solving problems, and learning new technologies quickly 
• Adapt well in fast-paced, changing environments while staying organized and detail-oriented  
• Follow structured workflows and procedures with consistency and accuracy  
• Are motivated to build skills for future opportunities in tech, support, education, or customer experience
• Willing to accept a temporary assignment
• Must be able to train full-time (9am-6pm EST) for 3 days, June 8th, 9th, and 10th. 
• Must be available on Mondays due to consistently high call volume and operational demand
• Ability to work a part-time schedule of approximately 20 hours per week, with potential for additional hours based on business needs
• High school diploma or equivalent
• Must be at least 18 years old
• Must have a quiet, distraction free home workspace
• Must be proficient using Browsers such as Chrome, Firefox or Safari
• Ability to learn and use multiple systems, windows, and monitors
• Professional fluency in English (CERF C1 or higher)
• Must reside in an approved state*
• Home Internet that meets the following requirements:   
  • 30 Mbps download
  • 15 Mbps upload
  • 100ms ping or less
  • Cable, Fiber, or DSL only (no mobile broadband, hotspot, satellite, or point-to-point)
  • WiFi is allowed; wired connection required if WiFi becomes unstable 

• Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process 
  • CLEAR™ Candidate FAQ 
• Must be able to enroll in and use Multi-Factor Authentication (MFA) via Okta with Microsoft Authenticator for secure access to company systems. 

What Makes This Opportunity   

• Build in-demand skills using Amazon Connect and cloud-based support tools 
• Receive paid training and ongoing support  
• Gain hands-on experience in customer experience and tech-enabled services  
• Support a mission-driven environment serving students and educators  
• Strengthen core skills like communication, customer service, and multitasking 

Our Training Approach  

You’ll complete a fast-paced, 3-day training program with hands-on, real-world learning to build proficiency quickly. Ongoing coaching and support from experienced team members will help you succeed as you settle into the role.

Compensation  

The hourly rate for this position is $12.50. Encoura uses national market data, internal equity considerations, and budget factors when determining compensation. Some roles may include variable pay.  

Additional Information 

This job description outlines primary responsibilities but may not list every duty. Responsibilities may shift based on business needs. 

Role Overview:
We are currently hiring Engagement Ambassadors to work at our University of California, Berkeley Engagement Center. Engagement Ambassadors reach out to donors of philanthropic institutions to donate, verify their information, and share institutional updates. The part-time Engagement Ambassador may contact prospects using text, video, or phone while conducting themselves as a professional representative of one of Encoura's partner institutions.

Engagement Ambassadors can gain experience in marketing, networking, fundraising and sales negotiations while working at the Engagement Center. If you’re looking for a rewarding part-time position that boosts your resume and communication skills, see below to learn more and apply today!

A Day in the Life: 

• Contact donors and prospects to collect donations, verify information, and share institutional updates.
• Capable of following a script when reaching out to prospects.
• Accurately enter data into our computer system.
• Meet or exceed goals as outlined by your manager.
• Work a minimum number of shifts each week/month.
• Pass new hire and compliance trainings.

About You:

• Current or past student (within 5 years) of University of California, Berkeley.
• Demonstrated strong command of English (both verbal and written).
• Capable of effectively communicating with a variety of individuals.
• Working knowledge of Microsoft Office.
• Must be able to work remote - Supervisors and Managers will be remote, available via online resources (web conferencing, phone, email etc.).
• Must be able to operate in an office setting and routinely use standard office equipment such as computers, phones, etc.
• Must be able to work in an environment where the noise level is moderate.
• This is largely a sedentary role; Infrequent light physical effort is required (minimum of five pounds).
• Must have access to reliable technology, including a personal computer (Windows or Mac), webcam, and wired headset. 
• Must have a home internet connection that meets the following minimum requirements: 20 Mbps download and 5 Mbps upload speeds. 

This Remote Engagement Ambassador opportunity requires that you have reliable internet, a private area to work (within your home or dorm room), and a computer.  Full technical requirements will be shared and evaluated for those interested in this opportunity following a completed application.

The entry-level wage for this role starts at $19.18 / hour with the opportunity for longevity-based merit increases. The upper wage range is based on longevity, locality, and performance. Employees new to Encoura should expect to start at the entry-level wage. This ongoing part-time position does not qualify for health benefits.  Encoura complies with all state and local laws that require specific forms of paid time off.

Center Hours:

• Sunday                      1:30 - 4:30 pm Pacific Time (PT)
• Monday                      1:00 - 4:00 pm, 5:00 - 8:00 pm PT
• Tuesday                     1:00 - 4:00 pm, 5:00 - 8:00 pm PT
• Wednesday                1:00 - 4:00 pm, 5:00 - 8:00 pm PT
• Thursday                    1:00 - 4:00 pm, 5:00 - 8:00 pm PT
• Friday                         1:00 - 4:00 pm PT

Questions - reach out to:

Josue Gutierrez Balderas
Engagement Center Manager 
Josue.GutierrezBalderas@Ruffalonl.com

Aliyah Pitre
Engagement Center Director
Aliyah.Pitre@Ruffalonl.com

Role Overview:
Encoura is hiring students to work as Engagement Ambassadors at the University of Delaware Engagement Center. Engagement Ambassadors conduct meaningful digital and traditional interactions with alumni, parents, and friends. The part-time Engagement Ambassador may contact prospects using text, video, or phone while conducting themselves as a professional representative of one of Encoura's partner institutions.

Engagement Ambassadors can gain experience in marketing, networking, fundraising and sales negotiations while working at the Engagement Center. If you’re looking for a rewarding part-time position that boosts your resume and communication skills, see below to learn more and apply today!

A Day in the Life:

• Contact donors and prospects to collect donations, verify information, and share institutional updates.
• Capable of following a script when reaching out to prospects.
• Accurately enter data into our computer system.
• Meet or exceed goals as outlined by your manager.
• Work a minimum number of shifts each week/month.
• Pass new hire and compliance trainings.

About You:

• Current student at University of Delaware
• Demonstrated strong command of English (both verbal and written).
• Capable of effectively communicating with a variety of individuals.
• Working knowledge of Microsoft Office.
• Must be able to operate in an office setting and routinely use standard office equipment such as computers, phones, etc.
• Must be able to work in an environment where the noise level is moderate.
• This is largely a sedentary role; Infrequent light physical effort is required (minimum of five pounds).

The entry-level wage for this role starts at $15.25 / hour with the opportunity for longevity-based merit increases. The upper wage range is based on longevity, locality, and performance. Employees new to Encoura should expect to start at the entry-level wage. This ongoing part-time position does not qualify for health benefits.  Encoura complies with all state and local laws that require specific forms of paid time off.

Center Hours:

• Monday - Friday 6:00 - 9:00 pm Eastern Time (ET)

Directions:

196 South College Ave,
Newark, DE 19711

UD Engagement Call Center is located at 196 South College Ave. (Across from Morris Library and in between the Center for Black Culture and the Visitor's Center.) Please go around the back to find the entrance.  Paid parking located in the visitor center's lot or street parking on Kent Way.

Questions - reach out to:

Toni McNeill
Engagement Center Manager 
Toni.McNeill@Ruffalonl.com

Role Overview:
Encoura is hiring students to work as Engagement Ambassadors at the Western Washington University Engagement Center. Engagement Ambassadors conduct meaningful digital and traditional interactions with alumni, parents, and friends. The part-time Engagement Ambassador may contact prospects using text, video, or phone while conducting themselves as a professional representative of one of Encoura's partner institutions.

Engagement Ambassadors can gain experience in marketing, networking, fundraising and sales negotiations while working at the Engagement Center. If you’re looking for a rewarding part-time position that boosts your resume and communication skills, see below to learn more and apply today!

A Day in the Life:

• Contact donors and prospects to collect donations, verify information, and share institutional updates.
• Capable of following a script when reaching out to prospects.
• Accurately enter data into our computer system.
• Meet or exceed goals as outlined by your manager.
• Work a minimum number of shifts each week/month.
• Pass new hire and compliance trainings.

About You:

• Current student at Western Washington University.
• Demonstrated strong command of English (both verbal and written).
• Capable of effectively communicating with a variety of individuals.
• Working knowledge of Microsoft Office.
• Must be able to operate in an office setting and routinely use standard office equipment such as computers, phones, etc.
• Must be able to work in an environment where the noise level is moderate.
• This is largely a sedentary role; Infrequent light physical effort is required (minimum of five pounds).

The entry-level wage for this role starts at $18.66 / hour with the opportunity for longevity-based merit increases. The upper wage range is based on longevity, locality, and performance. Employees new to Encoura should expect to start at the entry-level wage. This ongoing part-time position does not qualify for health benefits.  Encoura complies with all state and local laws that require specific forms of paid time off.

Center Hours:

• Monday - Thursday       5:00 - 9:00 pm Pacific Time (PT)
• Sunday                          TBD

Directions:

Western Washington University
Humanities Building, Rm. 242
516 High St. Bellingham WA 98225

Questions - reach out to:

Karlee Hansen
Engagement Center Manager
Karlee.Hansen@Ruffalonl.com

Role Overview 
The Engagement Center Manager (ECM) is responsible for building and leading a high performing team of Engagement Ambassadors who connect with alumni, parents and friends of a college or university or other institution. The ECM enthusiastically motivates staff and leverages Encoura’s engagement platform to deliver personalized, omni-channel outreach including phone, text, and personalized video to every constituent. This role offers valuable experience in team building, program management, budgeting, and other critical skills needed for long-term success in fundraising and engagement. The ECM works onsite and is responsible for managing the day-to-day operations of the engagement center’s fundraising program. 

A Day in the Life 

• Build and sustain a strong engagement culture by recruiting, hiring, coaching, and developing a team of part time Engagement Ambassadors and Supervisors.
• Deliver an exceptional client experience through consistent communication with clients and Encoura internal teams.
• Utilize insights to develop and execute daily outreach strategies that maximize constituent engagement. Examples of daily outreach strategies include telephone, texting, and video. 
• Monitor program performance and adjust tactics to achieve both short- and long-term client goals.
• Maintain positive, collaborative relationships with clients, coworkers, and leadership.
• Coordinate efforts with program-specific support teams to ensure seamless execution.
• Manage Encoura’s engagement platform to deliver personalized, omni-channel outreach to every constituent.
• Design and implement strategies to motivate and retain staff members.
• Analyze program results and reporting data, including forecasting, projections, and statistical analysis to drive program improvements.
• Serve as the site’s HR and payroll liaison, coordinating with HR to support staffing, performance management, timekeeping, and compliance.
• Actively monitor program budget and expenses to ensure financial performance and efficiency. 

Role Progression 

• Within 1 month, you’ll: Build strong stakeholder relationships, understand client goals and obligations, lead effective coaching and team huddles, support recruitment and payroll needs, learn reporting and escalation processes, and understand key metrics and calculations.
• Within 3 months, you’ll: Lead calling shifts and adapt leadership style to align with employee skill levels, enforce performance standards, use metrics and data to coach, address performance in client meetings, complete required reports, and know when to resolve issues internally or involve the client.
• Within 6 months, you’ll: Manage programs independently by using segmentation to guide strategy, optimize staffing and outreach through data, anticipate risks with solutions, and drive measurable improvement in key KPIs. 

About You 

• Associate’s degree or equivalent experience.
• Strong supervisory and leadership ability demonstrated in past work experience; former call center, fundraising or enrollment experience a plus.
• Demonstrated organizational skills that support successful managing of a multi-faceted engagement center and accompanying student staff.
• Excellent spoken and written communication skills.
• Multi-task oriented, with the capabilities to effectively execute multiple managerial duties simultaneously.
• Must be able to analyze statistics and offer insight into statistical trending of program/project; comfort with mathematics is required.
• Proficient in Microsoft Office (specifically Microsoft Word, PowerPoint, and Excel).
• Ability to thrive in an environment with limited oversight.
• Dedication to a unique afternoon and evening schedule (Sunday – Thursday, 12:30 pm to 9:30 pm).
• Position predominantly includes sitting/standing for long periods of time, close vision through the use of a computer screen; extensive keyboarding, talking, hearing, and infrequent light physical effort is required (minimum of fifteen pounds). 
• Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process.
  • CLEAR™ Candidate FAQ

The annual base salary range for this exempt position is $62,500–$65,000 and reflects the midpoint through maximum of the established range for this role. Encoura establishes compensation using national market data, internal equity considerations, and organizational budget factors to ensure fairness and consistency across the organization. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being.  

What Sets Us Apart 

• Mission driven culture
• Comprehensive health and benefits package
• 401k company match that vest immediately upon participation
• Paid holidays
• Paid parental leave

Role Overview:
We are currently hiring Engagement Ambassadors to work at our University of Colorado Engagement Center. Engagement Ambassadors reach out to donors of philanthropic institutions to donate, verify their information, and share institutional updates. The part-time Engagement Ambassador may contact prospects using text, video, or phone while conducting themselves as a professional representative of one of Encoura's partner institutions.

Engagement Ambassadors can gain experience in marketing, networking, fundraising and sales negotiations while working at the Engagement Center. If you’re looking for a rewarding part-time position that boosts your resume and communication skills, see below to learn more and apply today!

A Day in the Life: 

• Contact donors and prospects to collect donations, verify information, and share institutional updates.
• Capable of following a script when reaching out to prospects.
• Accurately enter data into our computer system.
• Meet or exceed goals as outlined by your manager.
• Work a minimum number of shifts each week/month.
• Pass new hire and compliance trainings.

About You:

• Currently enrolled at the Boulder, Denver, Colorado Springs, or Anschutz Medical Campus.
• Demonstrated strong command of English (both verbal and written).
• Capable of effectively communicating with a variety of individuals.
• Working knowledge of Microsoft Office.
• Must be able to work remote - Supervisors and Managers will be remote, available via online resources (web conferencing, phone, email etc.).
• Must be able to operate in an office setting and routinely use standard office equipment such as computers, phones, etc.
• Must be able to work in an environment where the noise level is moderate.
• This is largely a sedentary role; Infrequent light physical effort is required (minimum of five pounds).

This Remote Engagement Ambassador opportunity requires that you have reliable internet, a private area to work (within your home or dorm room), and a computer.  Full technical requirements will be shared and evaluated for those interested in this opportunity following a completed application.

The entry-level wage for this role starts at $21.00 / hour with the opportunity for longevity-based merit increases. The upper wage range is based on longevity, locality, and performance. Employees new to Encoura should expect to start at the entry-level wage. This ongoing part-time position does not qualify for health benefits.  Encoura complies with all state and local laws that require specific forms of paid time off.

Center Hours:

• Sunday 12:30 - 4:00 pm , 4:30 - 8:00 pm Mountain Time (MT)
• Monday - Thursday 4:30 - 8:00 pm MT

Questions - reach out to:

Garron Freddie
Engagement Center Director
Garron.Freddie@Ruffalonl.com

Role Overview 
The Engagement Center Manager (ECM) is responsible for building and leading a high performing team of Engagement Ambassadors who connect with alumni, parents and friends of a college or university or other institution. The ECM enthusiastically motivates staff and leverages Encoura’s engagement platform to deliver personalized, omni-channel outreach including phone, text, and personalized video to every constituent. This role offers valuable experience in team building, program management, budgeting, and other critical skills needed for long-term success in fundraising and engagement. The ECM works onsite and is responsible for managing the day-to-day operations of the engagement center’s fundraising program. 

A Day in the Life 

• Build and sustain a strong engagement culture by recruiting, hiring, coaching, and developing a team of part time Engagement Ambassadors and Supervisors.
• Deliver an exceptional client experience through consistent communication with clients and Encoura internal teams.
• Utilize insights to develop and execute daily outreach strategies that maximize constituent engagement. Examples of daily outreach strategies include telephone, texting, and video. 
• Monitor program performance and adjust tactics to achieve both short- and long-term client goals.
• Maintain positive, collaborative relationships with clients, coworkers, and leadership.
• Coordinate efforts with program-specific support teams to ensure seamless execution.
• Manage Encoura’s engagement platform to deliver personalized, omni-channel outreach to every constituent.
• Design and implement strategies to motivate and retain staff members.
• Analyze program results and reporting data, including forecasting, projections, and statistical analysis to drive program improvements.
• Serve as the site’s HR and payroll liaison, coordinating with HR to support staffing, performance management, timekeeping, and compliance.
• Actively monitor program budget and expenses to ensure financial performance and efficiency. 

Role Progression 

• Within 1 month, you’ll: Build strong stakeholder relationships, understand client goals and obligations, lead effective coaching and team huddles, support recruitment and payroll needs, learn reporting and escalation processes, and understand key metrics and calculations.
• Within 3 months, you’ll: Lead calling shifts and adapt leadership style to align with employee skill levels, enforce performance standards, use metrics and data to coach, address performance in client meetings, complete required reports, and know when to resolve issues internally or involve the client.
• Within 6 months, you’ll: Manage programs independently by using segmentation to guide strategy, optimize staffing and outreach through data, anticipate risks with solutions, and drive measurable improvement in key KPIs. 

About You 

• Associate’s degree or equivalent experience.
• Strong supervisory and leadership ability demonstrated in past work experience; former call center, fundraising or enrollment experience a plus.
• Demonstrated organizational skills that support successful managing of a multi-faceted engagement center and accompanying student staff.
• Excellent spoken and written communication skills.
• Multi-task oriented, with the capabilities to effectively execute multiple managerial duties simultaneously.
• Must be able to analyze statistics and offer insight into statistical trending of program/project; comfort with mathematics is required.
• Proficient in Microsoft Office (specifically Microsoft Word, PowerPoint, and Excel).
• Ability to thrive in an environment with limited oversight.
• Dedication to a unique afternoon and evening schedule (Sunday – Thursday, 12:30 pm to 9:30 pm).
• Position predominantly includes sitting/standing for long periods of time, close vision through the use of a computer screen; extensive keyboarding, talking, hearing, and infrequent light physical effort is required (minimum of fifteen pounds). 
• Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process.
  • CLEAR™ Candidate FAQ

The annual base salary range for this exempt position is $62,500–$65,000 and reflects the midpoint through maximum of the established range for this role. Encoura establishes compensation using national market data, internal equity considerations, and organizational budget factors to ensure fairness and consistency across the organization. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being.  

What Sets Us Apart 

• Mission driven culture
• Comprehensive health and benefits package
• 401k company match that vest immediately upon participation
• Paid holidays
• Paid parental leave

Role Overview 
The Engagement Center Manager (ECM) is responsible for building and leading a high performing team of Engagement Ambassadors who connect with alumni, parents and friends of a college or university or other institution. The ECM enthusiastically motivates staff and leverages Encoura’s engagement platform to deliver personalized, omni-channel outreach including phone, text, and personalized video to every constituent. This role offers valuable experience in team building, program management, budgeting, and other critical skills needed for long-term success in fundraising and engagement. The ECM works onsite and is responsible for managing the day-to-day operations of the engagement center’s fundraising program. 

A Day in the Life 

• Build and sustain a strong engagement culture by recruiting, hiring, coaching, and developing a team of part time Engagement Ambassadors and Supervisors.
• Deliver an exceptional client experience through consistent communication with clients and Encoura internal teams.
• Utilize insights to develop and execute daily outreach strategies that maximize constituent engagement. Examples of daily outreach strategies include telephone, texting, and video. 
• Monitor program performance and adjust tactics to achieve both short- and long-term client goals.
• Maintain positive, collaborative relationships with clients, coworkers, and leadership.
• Coordinate efforts with program-specific support teams to ensure seamless execution.
• Manage Encoura’s engagement platform to deliver personalized, omni-channel outreach to every constituent.
• Design and implement strategies to motivate and retain staff members.
• Analyze program results and reporting data, including forecasting, projections, and statistical analysis to drive program improvements.
• Serve as the site’s HR and payroll liaison, coordinating with HR to support staffing, performance management, timekeeping, and compliance.
• Actively monitor program budget and expenses to ensure financial performance and efficiency. 

Role Progression 

• Within 1 month, you’ll: Build strong stakeholder relationships, understand client goals and obligations, lead effective coaching and team huddles, support recruitment and payroll needs, learn reporting and escalation processes, and understand key metrics and calculations.
• Within 3 months, you’ll: Lead calling shifts and adapt leadership style to align with employee skill levels, enforce performance standards, use metrics and data to coach, address performance in client meetings, complete required reports, and know when to resolve issues internally or involve the client.
• Within 6 months, you’ll: Manage programs independently by using segmentation to guide strategy, optimize staffing and outreach through data, anticipate risks with solutions, and drive measurable improvement in key KPIs. 

About You 

• Associate’s degree or equivalent experience.
• Strong supervisory and leadership ability demonstrated in past work experience; former call center, fundraising or enrollment experience a plus.
• Demonstrated organizational skills that support successful managing of a multi-faceted engagement center and accompanying student staff.
• Excellent spoken and written communication skills.
• Multi-task oriented, with the capabilities to effectively execute multiple managerial duties simultaneously.
• Must be able to analyze statistics and offer insight into statistical trending of program/project; comfort with mathematics is required.
• Proficient in Microsoft Office (specifically Microsoft Word, PowerPoint, and Excel).
• Ability to thrive in an environment with limited oversight.
• Dedication to a unique afternoon and evening schedule (Sunday – Thursday, 12:30 pm to 9:30 pm).
• Position predominantly includes sitting/standing for long periods of time, close vision through the use of a computer screen; extensive keyboarding, talking, hearing, and infrequent light physical effort is required (minimum of fifteen pounds). 
• Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process.
  • CLEAR™ Candidate FAQ

The annual base salary range for this exempt position is $55,500–$60,000 and reflects the midpoint through maximum of the established range for this role. Encoura establishes compensation using national market data, internal equity considerations, and organizational budget factors to ensure fairness and consistency across the organization. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being.  

What Sets Us Apart 

• Mission driven culture
• Comprehensive health and benefits package
• 401k company match that vest immediately upon participation
• Paid holidays
• Paid parental leave

Role Overview 
The Engagement Center Manager (ECM) is responsible for building and leading a high performing team of Engagement Ambassadors who connect with alumni, parents and friends of a college or university or other institution. The ECM enthusiastically motivates staff and leverages Encoura’s engagement platform to deliver personalized, omni-channel outreach including phone, text, and personalized video to every constituent. This role offers valuable experience in team building, program management, budgeting, and other critical skills needed for long-term success in fundraising and engagement. The ECM works onsite and is responsible for managing the day-to-day operations of the engagement center’s fundraising program. 

A Day in the Life 

• Build and sustain a strong engagement culture by recruiting, hiring, coaching, and developing a team of part time Engagement Ambassadors and Supervisors.
• Deliver an exceptional client experience through consistent communication with clients and Encoura internal teams.
• Utilize insights to develop and execute daily outreach strategies that maximize constituent engagement. Examples of daily outreach strategies include telephone, texting, and video. 
• Monitor program performance and adjust tactics to achieve both short- and long-term client goals.
• Maintain positive, collaborative relationships with clients, coworkers, and leadership.
• Coordinate efforts with program-specific support teams to ensure seamless execution.
• Manage Encoura’s engagement platform to deliver personalized, omni-channel outreach to every constituent.
• Design and implement strategies to motivate and retain staff members.
• Analyze program results and reporting data, including forecasting, projections, and statistical analysis to drive program improvements.
• Serve as the site’s HR and payroll liaison, coordinating with HR to support staffing, performance management, timekeeping, and compliance.
• Actively monitor program budget and expenses to ensure financial performance and efficiency. 

Role Progression 

• Within 1 month, you’ll: Build strong stakeholder relationships, understand client goals and obligations, lead effective coaching and team huddles, support recruitment and payroll needs, learn reporting and escalation processes, and understand key metrics and calculations.
• Within 3 months, you’ll: Lead calling shifts and adapt leadership style to align with employee skill levels, enforce performance standards, use metrics and data to coach, address performance in client meetings, complete required reports, and know when to resolve issues internally or involve the client.
• Within 6 months, you’ll: Manage programs independently by using segmentation to guide strategy, optimize staffing and outreach through data, anticipate risks with solutions, and drive measurable improvement in key KPIs. 

About You 

• Associate’s degree or equivalent experience.
• Strong supervisory and leadership ability demonstrated in past work experience; former call center, fundraising or enrollment experience a plus.
• Demonstrated organizational skills that support successful managing of a multi-faceted engagement center and accompanying student staff.
• Excellent spoken and written communication skills.
• Multi-task oriented, with the capabilities to effectively execute multiple managerial duties simultaneously.
• Must be able to analyze statistics and offer insight into statistical trending of program/project; comfort with mathematics is required.
• Proficient in Microsoft Office (specifically Microsoft Word, PowerPoint, and Excel).
• Ability to thrive in an environment with limited oversight.
• Dedication to a unique afternoon and evening schedule (Sunday – Thursday, 12:30 pm to 9:30 pm).
• Position predominantly includes sitting/standing for long periods of time, close vision through the use of a computer screen; extensive keyboarding, talking, hearing, and infrequent light physical effort is required (minimum of fifteen pounds). 
• Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process.
  • CLEAR™ Candidate FAQ

The annual base salary range for this exempt position is $65,000–$75,000 and reflects the midpoint through maximum of the established range for this role. Encoura establishes compensation using national market data, internal equity considerations, and organizational budget factors to ensure fairness and consistency across the organization. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being.  

What Sets Us Apart 

• Mission driven culture
• Comprehensive health and benefits package
• 401k company match that vest immediately upon participation
• Paid holidays
• Paid parental leave

Role Overview 
The Engagement Center Manager (ECM) is responsible for building and leading a high performing team of Engagement Ambassadors who connect with alumni, parents and friends of a college or university or other institution. The ECM enthusiastically motivates staff and leverages Encoura’s engagement platform to deliver personalized, omni-channel outreach including phone, text, and personalized video to every constituent. This role offers valuable experience in team building, program management, budgeting, and other critical skills needed for long-term success in fundraising and engagement. The ECM works onsite and is responsible for managing the day-to-day operations of the engagement center’s fundraising program. 

A Day in the Life 

• Build and sustain a strong engagement culture by recruiting, hiring, coaching, and developing a team of part time Engagement Ambassadors and Supervisors.
• Deliver an exceptional client experience through consistent communication with clients and Encoura internal teams.
• Utilize insights to develop and execute daily outreach strategies that maximize constituent engagement. Examples of daily outreach strategies include telephone, texting, and video. 
• Monitor program performance and adjust tactics to achieve both short- and long-term client goals.
• Maintain positive, collaborative relationships with clients, coworkers, and leadership.
• Coordinate efforts with program-specific support teams to ensure seamless execution.
• Manage Encoura’s engagement platform to deliver personalized, omni-channel outreach to every constituent.
• Design and implement strategies to motivate and retain staff members.
• Analyze program results and reporting data, including forecasting, projections, and statistical analysis to drive program improvements.
• Serve as the site’s HR and payroll liaison, coordinating with HR to support staffing, performance management, timekeeping, and compliance.
• Actively monitor program budget and expenses to ensure financial performance and efficiency. 

Role Progression 

• Within 1 month, you’ll: Build strong stakeholder relationships, understand client goals and obligations, lead effective coaching and team huddles, support recruitment and payroll needs, learn reporting and escalation processes, and understand key metrics and calculations.
• Within 3 months, you’ll: Lead calling shifts and adapt leadership style to align with employee skill levels, enforce performance standards, use metrics and data to coach, address performance in client meetings, complete required reports, and know when to resolve issues internally or involve the client.
• Within 6 months, you’ll: Manage programs independently by using segmentation to guide strategy, optimize staffing and outreach through data, anticipate risks with solutions, and drive measurable improvement in key KPIs. 

About You 

• Associate’s degree or equivalent experience.
• Strong supervisory and leadership ability demonstrated in past work experience; former call center, fundraising or enrollment experience a plus.
• Demonstrated organizational skills that support successful managing of a multi-faceted engagement center and accompanying student staff.
• Excellent spoken and written communication skills.
• Multi-task oriented, with the capabilities to effectively execute multiple managerial duties simultaneously.
• Must be able to analyze statistics and offer insight into statistical trending of program/project; comfort with mathematics is required.
• Proficient in Microsoft Office (specifically Microsoft Word, PowerPoint, and Excel).
• Ability to thrive in an environment with limited oversight.
• Dedication to a unique afternoon and evening schedule (Sunday – Thursday, 12:30 pm to 9:30 pm).
• Position predominantly includes sitting/standing for long periods of time, close vision through the use of a computer screen; extensive keyboarding, talking, hearing, and infrequent light physical effort is required (minimum of fifteen pounds). 
• Successful candidates will be required to complete and pass a CLEAR™ identity verification as part of the pre-employment screening process.
  • CLEAR™ Candidate FAQ

The annual base salary range for this exempt position is $55,500–$60,000 and reflects the midpoint through maximum of the established range for this role. Encoura establishes compensation using national market data, internal equity considerations, and organizational budget factors to ensure fairness and consistency across the organization. Employees in this role are eligible for Encoura’s comprehensive benefits package, which includes health insurance, retirement contributions, paid time off, and other programs that support employee well‑being.  

What Sets Us Apart 

• Mission driven culture
• Comprehensive health and benefits package
• 401k company match that vest immediately upon participation
• Paid holidays
• Paid parental leave

Role Overview:
Encoura is hiring students to work as Engagement Ambassadors at the New York University Engagement Center. Engagement Ambassadors conduct meaningful digital and traditional interactions with alumni, parents, and friends. The part-time Engagement Ambassador may contact prospects using text, video, or phone while conducting themselves as a professional representative of one of Encoura's partner institutions.

Engagement Ambassadors can gain experience in marketing, networking, fundraising and sales negotiations while working at the Engagement Center. If you’re looking for a rewarding part-time position that boosts your resume and communication skills, see below to learn more and apply today!

A Day in the Life: 

• Contact donors and prospects to collect donations, verify information, and share institutional updates.
• Capable of following a script when reaching out to prospects.
• Accurately enter data into our computer system.
• Meet or exceed goals as outlined by your manager.
• Work a minimum number of 3 shifts each week (10.5 hrs per week).
• Pass new hire and compliance trainings.

About You:

• Current student at New York University.
• Demonstrated strong command of English (both verbal and written).
• Capable of effectively communicating with a variety of individuals.
• Working knowledge of Microsoft Office.
• Must be able to operate in an office setting and routinely use standard office equipment such as computers, phones, etc.
• Must be able to work in an environment where the noise level is moderate.
• This is largely a sedentary role; Infrequent light physical effort is required (minimum of five pounds).

The entry-level wage for this role starts at $17.00 / hour with the opportunity for longevity-based merit increases. The upper wage range is based on longevity, locality, and performance. Employees new to Encoura should expect to start at the entry-level wage. This ongoing part-time position does not qualify for health benefits.  Encoura complies with all state and local laws that require specific forms of paid time off.

Center Hours:

• Monday - Thursday                          5:00 - 8:30 pm Eastern Time (ET)
• Friday and Sunday                           1:30 - 5:00 pm ET

Directions:

NYU Phonathon (Engagement Center) - located on the lower level
110 E 14th St. New York, NY 10003

Questions - reach out to:

Alexandra O'Sullivan
Engagement Center Manager
212-998-6881
nyuphonathon@gmail.com

Role Overview:
Encoura is hiring students to work as Engagement Ambassadors at the University of Pennsylvania Engagement Center. Engagement Ambassadors conduct meaningful digital and traditional interactions with alumni, parents, and friends. The part-time Engagement Ambassador may contact prospects using text, video, or phone while conducting themselves as a professional representative of one of Encoura's partner institutions.

Engagement Ambassadors can gain experience in marketing, networking, fundraising and sales negotiations while working at the Engagement Center. If you’re looking for a rewarding part-time position that boosts your resume and communication skills, see below to learn more and apply today!

A Day in the Life:

• Contact donors and prospects to collect donations, verify information, and share institutional updates.
• Capable of following a script when reaching out to prospects.
• Accurately enter data into our computer system.
• Meet or exceed goals as outlined by your manager.
• Work a minimum number of shifts each week/month.
• Pass new hire and compliance trainings.

About You:

• Current student at University of Pennsylvania.
• Demonstrated strong command of English (both verbal and written).
• Capable of effectively communicating with a variety of individuals.
• Working knowledge of Microsoft Office.
• Must be able to operate in an office setting and routinely use standard office equipment such as computers, phones, etc.
• Must be able to work in an environment where the noise level is moderate.
• This is largely a sedentary role; Infrequent light physical effort is required (minimum of five pounds).

The entry-level wage for this role starts at $13.50 / hour with the opportunity for longevity-based merit increases. The upper wage range is based on longevity, locality, and performance. Employees new to Encoura should expect to start at the entry-level wage. This ongoing part-time position does not qualify for health benefits.  Encoura complies with all state and local laws that require specific forms of paid time off.

Center Hours:

• Sunday                               1:00 - 7:00 pm Eastern Time (ET)
• Monday - Thursday            6:00 - 9:00 pm ET
• Friday                                 3:00 - 6:00 pm ET
• Saturday                            12:00 - 3:00 pm ET

Directions:

3910 Chestnut Street, Philadelphia, PA 19104

The engagement center is located between 39th and 40th on Chestnut Street. We are in the same building as the Penn Gazette, and across the street from the Boston Market and Ronald McDonald House. When you arrive, please enter the first door through the waiting area, and knock on the second glass door. Parking is available on the street.

Questions - reach out to: 

Ryan Hampton
Engagement Center Manager 
Ryan.Hampton@Ruffalonl.com
penncalling@gmail.com

Role Overview: 
Encoura is hiring students to work as Engagement Ambassadors at the University at Buffalo Engagement Center. Engagement Ambassadors conduct meaningful digital and traditional interactions with alumni, parents, and friends. The part-time Engagement Ambassador may contact prospects using text, video, or phone while conducting themselves as a professional representative of one of Encoura's partner institutions.

Engagement Ambassadors can gain experience in marketing, networking, fundraising and sales negotiations while working at the Engagement Center. If you’re looking for a rewarding part-time position that boosts your resume and communication skills, see below to learn more and apply today! 

A Day in the Life:

• Contact donors and prospects to collect donations, verify information, and share institutional updates.
• Capable of following a script when reaching out to prospects.
• Accurately enter data into our computer system.
• Meet or exceed goals as outlined by your manager.
• Work a minimum number of shifts each week/month.
• Pass new hire and compliance trainings.

About You:

• Current student at University at Buffalo.
• Demonstrated strong command of English (both verbal and written).
• Capable of effectively communicating with a variety of individuals.
• Working knowledge of Microsoft Office.
• Must be able to operate in an office setting and routinely use standard office equipment such as computers, phones, etc.
• Must be able to work in an environment where the noise level is moderate.
• This is largely a sedentary role; Infrequent light physical effort is required (minimum of five pounds).

The entry-level wage for this role starts at $16.00 / hour with the opportunity for longevity-based merit increases. The upper wage range is based on longevity, locality, and performance. Employees new to Encoura should expect to start at the entry-level wage. This ongoing part-time position does not qualify for health benefits.  Encoura complies with all state and local laws that require specific forms of paid time off.

Center Hours:

• Monday - Thursday              6:00 - 9:00 pm (Eastern) ET
• Friday                                   2:00 - 5:00 pm ET

Directions:

Willie R. Evans Quadrangle, 122K Ellicott
Buffalo, NY 14221
Ellicott Complex - Across the courtyard from Door #7

Questions – reach out to:

Aarushi Bharadwaj
Engagement Center Manager 
Aarushi.Bharadwaj@Ruffalonl.com