As a Senior NextJS Web Developer, you'll be creating web-based solutions using best-in-class cloud technologies to develop internal AI-powered applications. You'll tap into your experience with web-based tools and cloud services to aid in the construction of intuitive web-based applications that enable users to interact with large language models and agents in innovative and impactful ways. Along the way, you will rapidly gain experience across industries and disciplines. You won't be focused on one technology or application layer. Rather, you'll be a valuable asset to your team by developing across all layers of client solutions.

Eager to learn new technologies, earn a certification, and grow your skills? We wouldn't have it any other way. Here at Encora, we emphasize skills cultivation, achievement recognition, and employee engagement. You will be encouraged to try new technologies and step into a new role with the support of an outstanding community of developers and architects.

Your Responsibilities

• Coding, debugging, and supporting cloud-based applications
• Performing unit, integration, and system testing
• Designing, implementing, and consuming RESTful web APIs
• Creating elegant user interface solutions
• Collaborating with fellow team members in a cross-functional Scrum environment to help solve technical challenges they're facing
• Taking ownership of individual components within an application
• Complete in-depth peer code reviews following industry best practices to ensure that all code bases remain clean, maintainable, and efficient

Your Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent experience)
• 4+ years of experience as a Software Engineer or Senior Software Engineer
• 2+ years of web development technologies and tools (HTML5, CSS3, CSS frameworks like Tailwind CSS, Responsive Web Design, JavaScript frameworks, etc.)
• Proficient in object-oriented development and design patterns
• Extensive experience with developing React in the NextJS framework
• Strong experience with TypeScript
• Experience with PostgreSQL or similar relational databases
• Experience using build tools like Grunt, Gulp, Webpack, Bower, or similar
• Working knowledge of automation tools such as Azure DevOps, Jenkins, Bitbucket Pipelines, or similar
• Proficient in the review of source code
• Well-versed in the art of Git source control or similar
• Skillful in the use of serverless technologies with AWS Lambda (or similar technologies such as GCP Cloud Functions or Azure Functions)
• Background in using JavaScript/TypeScript testing tools such as Karma, Jest, Protractor, Jasmine, and Mocha
• Established experience designing and implementing RESTful web APIs using Node.js (or similar technologies such as C#/.NET Core and/or Java)
• Superb written and oral communication skills
• Experienced in Test-Driven Development, unit testing, and clean code
• Outstanding interpersonal skills, strong work ethic, self-motivated and excellent presentation skills
• Ability to effectively work both autonomously as well as on a team in both onshore and offshore collaboration settings

Preferred Qualifications

• Consulting experience or experience working directly with end users of your software
• Deep background working in an Agile/Scrum methodology to develop software
• Experience helping lead development teams
• Industry standard certifications
• Experience with Python
• Familiarity with the generative AI ecosystem and large language models
• Experience with Sanity CMS or similar headless CMS platforms

Encora is seeking a Quality Automation Engineer to work with one of our largest healthcare clients!

Qualifications:

• Proficiency in languages such as Python, Java, C#, or JavaScript.
• Hands-on experience with automation frameworks like Selenium, Appium, or Cypress for UI testing.
• Knowledge of API testing tools such as Postman, RestAssured, or SoapUI.
• Experience with CI/CD tools like Jenkins, GitLab CI/CD, or Azure DevOps.
• Expertise in developing, enhancing, and maintaining test automation frameworks using tools like TestNG, JUnit, or NUnit.
• Understanding of Behavior-Driven Development (BDD) tools like Cucumber or SpecFlow.
• Proficiency with version control systems like Git or SVN.
• Familiarity with collaborative tools such as Jira, Trello, or Azure Boards.
• Experience with cloud platforms (AWS, Azure, or Google Cloud) and automation in cloud environments.
• Understanding of virtualization tools like VMware or Docker. Other
• Ability to analyze and debug complex issues effectively.
• Precision in creating and executing automation scripts.
• Strong communication skills to work with cross-functional teams, including developers, testers, and business analysts.
• Ability to prioritize and handle multiple tasks or projects efficiently.
• Willingness to learn new tools, technologies, and methodologies as required.

Experience:

• Mid-level, 5-9 years of experience

UE Patient Experience – Web Team

Role Summary

Leads the evolution from traditional web analytics to, insight-driven approach that connects customer behavior to business action.

Reporting to the Associate Director of the web team, this role translates data from GA4, Adobe CJA, and Medallia into compelling narratives that uncover friction points, inform strategy, and drive continuous optimization of the digital customer experience across Lilly’s brand.com portfolio.

This is not an analyst reporting role and not a product management role, it is the bridge between the two.

This team member ensures the TA’s and DTC Product Managers have the consumer intelligence they need to make better decisions, faster, shifting the team from reactive reporting to proactive web experience design.

Key Responsibilities

Turn Data into Story

• Synthesize behavioral, journey, and performance data into clear, actionable insights that explain what is happening, why it matters, and what to do next.
• Build narratives that connect site activity to consumer challenges and business outcomes, savings card activations, HCP finder usage, content engagement, and downstream conversion.
• Deliver recurring, tailored insight packages to TA’s and Product Managers that replace static data readouts with proactive intelligence.

Own the Customer Journey

• Map and analyze end-to-end digital experiences, identifying friction, drop-off points, and unmet customer needs across touchpoints.
• Build and maintain a portfolio-level experience health dashboard across priority brand.com properties.

Drive Action & Optimization

• Partner with product, marketing, UX, and engineering to prioritize improvements using data-backed evidence in sprint and PI planning.
• Lead test-and-learn strategies: A/B testing, personalization, experimentation, to validate recommendations before full-scale implementation.
• Close the loop with post-launch measurement that ties implemented changes to measurable experience improvements.

Champion the Customer Voice

• Integrate VoC, behavioral analytics, and qualitative insights into a unified customer understanding that grounds decisions in real needs.
• Proactively surface insights to DTC Product Managers rather than waiting for ad-hoc data requests.

Influence Strategy

• Advocate for customer-first thinking across digital initiatives, making complex data accessible and decision-ready for leadership and brand stakeholders.
• Apply industry trends, competitive benchmarks, and emerging practices to continuously elevate insight capabilities.

Success Looks Like

• Reduced friction across key customer journeys, validated through measurable changes in drop-off and task completion.
• Measurable improvements in conversion, engagement, and satisfaction across the brand.com portfolio.
• Stakeholders acting on insights, not just reviewing reports.
• A clear, shared understanding of the customer story across teams.
• A visible shift from reactive data requests to a proactive, insight-driven operating cadence.

Core Skills

• Digital analytics + journey analysis
• Storytelling & executive communication
• Experimentation & optimization frameworks
• Cross-functional leadership
• Customer-centric thinking

Basic Requirements

• Bachelor’s degree in Marketing Analytics, Digital Marketing, Data Science, HCI, or a related field.
• 5+ years in digital analytics, consumer experience insights, or a similar insights-to-action role.
• Hands-on proficiency with GA4 and Adobe CJA, including custom explorations, segments, and attribution analysis.
• Experience with Medallia heatmaps and Surveys or comparable VoC platforms, integrating qualitative feedback with quantitative behavioral data.
• Demonstrated ability to deliver prioritized, actionable recommendations, not just dashboards and reports.
• Proven skill communicating complex findings to non-technical stakeholders in plain language.
• Strong understanding of web UX, journey mapping, and conversion optimization.

Additional Preferences

• Pharmaceutical or healthcare digital experience, including regulated content review workflows.
• Familiarity with Adobe Target, AEP, or similar personalization and testing tools.
• Experience with data visualization tools (Power BI, Tableau, Looker Studio).
• Knowledge of SEO analytics and its intersection with on-site consumer experience.
• Familiarity with Agile/SAFe frameworks and participation in PI planning.
• Understanding of CMS platforms (Adobe AEM, EDS/Universal Editor) and their impact on analytics and journeys.

Job Description

Encora is looking for a Magento Developer. We are looking for super-stars to work with cutting edge technologies and develop awesome user experiences.

The ideal candidate will have 5+ years of IT experience and 2+ years of development experience in Magento 2.0. The Magento developer will be working on a variety of projects, working with Magento 2, OO PHP development, MVC Frameworks, CI and more! As a Magento Developer, you'll work with a small team, while remaining very much hands-on.

Qualifications

•5+ years of experience in IT 

•2+ years of development experience in Magento 2.0

•Custom Module Developmentin Magento 1.x and Magento 2.x

•Automated Product Import Export in Magento 1.x and Magento 2.x

•Strong experience in web technologies like PHP, MySQL, JavaScript, HTML/CSS

•Understanding of MVC design pattern and framework.

•I should have worked in multiple E-commerce projects in Magento 1.x and 2.x

•Experience in the development of custom modules, System Architecture, Payment Gateway in Magento 1.x and Magento 2.x

•Can write custom extensions

•Strong knowledge of eCommerce platform

•Knowledge of Linux and MySQL

•Magento specific optimization skills with the ability to analyze performance •PHP 2+ years

Application Support Engineer (Site Reliability Engineer) 

Location: Indianapolis, IN - onsite 3 days a week

Overview 

Are you a technical detective with a passion for scalable, performant, and resilient enterprise applications? Do you thrive in incident management and root cause analysis? Are you excited to collaborate with development teams to enhance application performance and reliability? If so, we want to meet you! 

Encora is seeking a Senior Application Support Engineer (SRE) to join our dynamic team of consultants. In this role, you’ll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms. 

What You’ll Do 

As a Senior Application Support Engineer, you will: 

• Be part of a global production operations team responsible supporting external facing web applications. 

• Manage incidents, perform root cause analysis, and implement preventative solutions. 

• Collaborate with development, infrastructure, and platform engineering teams to improve system reliability. 

• Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis. 

Key Responsibilities 

• Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs. 

• Monitor and troubleshoot issues using observability tools like Splunk. 

• Investigate and expand functionality in Splunk to enable Splunk AI solutions. 

• Create dashboards and capture metrics to improve visibility and performance. 

• Respond proactively to system alerts and customer complaints. 

• Identify where issues are manifesting from source systems or processes and provide recommendations for deflecting incidents 

• Apply industry best practices to support processes. 
• Participate in a planned on-call rotation. 

Qualifications 

• 2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting). 

• Strong ability to analyze logs and code to resolve Tier 2 issues. 

• Experience in application-focused support engineering or SRE roles. 

• Excellent written and verbal communication skills. 

• Proficiency with observability tools (OpenTelemetry, Splunk, AppDynamics, Datadog). 

• Hands-on experience with AWS and/or Kubernetes. 

• Background in DevOps and scripting (Python preferred). 

• Familiarity with ITIL practices, incident management, and documentation. 

• Experience with disaster recovery, business continuity, and ServiceNow dashboards. 
• Comfortable working in Linux environments and shell scripting. 

Preferred Qualifications 

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. 

• Consulting experience and Agile methodology background. 

• Proven ability to lead small to medium-sized teams. 

• Certifications: ITIL Foundation, AWS, Azure, or GCP. 

• Experience with Mulesoft, Postman, and API testing support. 

• Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/OpenShift). 

What We Value 

• A proactive, “Can Do” attitude. 

• Self-driven and autonomous work style. 

• Strong communication across internal and external teams. 

• Passion for operational excellence and continuous improvement. 

• Commitment to compliance and industry best practices.