Position Overview:

The Franchise Business Consultant (FBC) serves as a strategic advisor and coach to a portfolio of

20–25 franchise locations. This role provides operational guidance, financial coaching, sales and

marketing alignment, training support, sourcing and pricing analysis, and process improvements to

drive performance and long-term success.

Responsibilities:

Operational Excellence & Compliance

• Conduct site audits to ensure adherence to brand standards and operational requirements.
• Evaluate profitability, overhead costs, and operational efficiencies to strengthen margins.
• Track key performance indicators to assess operational health across assigned locations.

Franchisee Coaching & Business Support:

• Provide ongoing coaching on staffing, financial management, workflow optimization, and revenue growth.
• Maintain structured meeting cadence: 3× weekly for new franchisees and bi-weekly for established franchisees.
• Facilitate Level 10 Meetings to review KPIs, priorities, issues, and solutions.
• Identify root causes of operational challenges, develop data-driven action plans, and lead execution for measurable improvement.

Financial Analysis, Budgeting & KPIs:

• Review franchisee financial statements to identify gaps and improvement opportunities.
• Provide annual budget guidance and assist franchisees in setting realistic revenue, profit, and operational goals.
• Develop, standardize, and implement systemwide KPIs and track franchisee performance.
• Recommend overhead-reducing strategies and cost-optimization opportunities.
• Assist franchisees in sourcing materials and supplies to ensure costs align with budget goals.
• Review pricing structures and adjust margins to respond to seasonal fluctuations and demand spikes.

Process Improvement & SOP Implementation:

• Create, refine, and implement standardized SOPs to ensure consistent and efficient operations.
• Lead the problem-solving process from assessment through execution, ensuring solutions are effective and sustainable.
• Collaborate with internal departments to streamline workflows and introduce tools that enhance scalability and efficiency.

Marketing, Sales Strategy & Alignment:

• Support franchisees in developing and refining local marketing plans aligned with brand goals.
• Strengthen sales processes including lead management, conversion strategies, and customer engagement.
• Ensure alignment between marketing initiatives, sales goals, and operational objectives.

Training & Development:

• Assist in creating training materials, SOP documentation, and onboarding resources.
• Train new employees with emphasis on improving sales performance and customer engagement.
• Deliver group and one-on-one training sessions for new programs and ongoing performance development.

Special Projects & Collaboration:

• Support initiatives related to operational enhancements, cost savings, technology rollouts, and resource development.
• Collaborate with Marketing, Technology, Training, and Compliance teams to support franchisee success.

Field Visits & Reporting:

• Conduct approximately 20 on-site visits annually to provide hands-on coaching and operational assessments.
• Prepare detailed reports summarizing findings, KPI performance, and improvement recommendations.
• Maintain proactive communication with franchisees and internal stakeholders.

Qualifications:

• 3–5 years of experience in franchising operations, franchisee coaching, business consulting, or a related field.
• Bachelors degree in business or a related field is preferred
• Strong problem-solving skills with the ability to develop and implement effective solutions.
• Excellent written and verbal communication skills.
• Highly organized with the ability to manage multiple priorities independently.
• Analytically minded with the ability to evaluate performance data to identify growth opportunities
• Ability to travel up to 40%
• Ability to maintain confidentiality and stay composed under pressure

Position Overview:

The Project Accountant (Commercial Accounts Receivable focus) supports core accounting functions across the franchise network, with primary responsibility for executing commercial accounts payable processes. This role also assists with accounts receivable, commission tracking, job cost management, and project-related financial coordination.

This is a hands-on role focused on day-to-day accounting execution and support. The position works closely with franchisees to provide guidance on financial processes and systems, ensuring accuracy, consistency, and timely completion of accounting activities.

Core Responsibilities:

Commercial Accounts Receivable & Billing (Primary Focus)

• Assist with customer invoicing and contract-based billing schedules
• Support lien releases, pay applications, and vendor documentation requirements
• Track receivables and support franchisees with aging and collections follow-up
• Apply payments and help resolve customer billing discrepancies
• Ensure alignment between billing activity and project progress
• Maintain organized and audit-ready AR records

Commissions & Financial Tracking

• Assist with tracking and calculating commissions and incentive payouts
• Validate data inputs and help resolve discrepancies
• Maintain accurate records tied to sales and project completion

Job Costing & Project Financial Coordination

• Support tracking of job costs, ensuring expenses are properly coded and aligned with projects
• Assist with Schedule of Values (SOV) tracking and large project financial coordination
• Maintain accurate project-level financial data within systems
• Help ensure consistency between job costing, billing, and expenses

Franchise Support & Systems

• Respond to franchisee inquiries related to accounting processes and systems
• Provide guidance on QuickBooks Online usage and day-to-day financial processes
• Support inventory system usage (SOS preferred), including basic troubleshooting
• Communicate clearly with franchisees and internal teams to resolve issues

Process Execution & Support

• Follow established accounting processes and workflows across AP, AR, and job costing
• Identify and escalate process improvement opportunities to leadership
• Support consistency in financial processes across franchise locations

Critical Skills & Attributes:

• Strong attention to detail and commitment to financial accuracy
• Solid problem-solving skills with ability to resolve issues independently
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Clear and professional communication with franchisees and vendors
• Strong organizational and process management skills
• Systems proficiency and comfort working in accounting and inventory platforms

Required Experience & Qualifications: 

• 3–5 years of accounting experience, including strong AR/AP experience
• Hands-on experience with QuickBooks Online
• Experience supporting accounts receivable, billing, or collections processes
• Exposure to job costing, project accounting, or construction-related financial processes
• Ability to manage day-to-day accounting tasks with minimal supervision

Preferred

• Experience in construction, trades, or franchise environments
• Familiarity with lien releases, pay applications, and SOV tracking
• Experience with commission tracking or incentive calculations
• Experience with inventory management systems (SOS or similar)

Overview:

We are seeking an experienced and strategic Senior Director of Operations to lead and scale the operational success of Superior Fence & Rail’s corporate operations. The Sr Director of Operations oversees the day-to-day operations and long-term success of Superior Fence & Rail North Florida and Central Florida locations. The Director is responsible for managing the fabrication, production, and installation teams, and implementing strategic processes and systems that drive company growth across both the residential and commercial spaces. 

Key Responsibilities:  

• Assist in strategic planning and vision to the organization, as well as align company objectives with Empower Brands’ overall strategic goals.  
• Help drive the growth of the businesses and ensure appropriate talent, metrics, and strategy are in place to support that growth.  
• Monitoring financial activities as well as ensuring EBITDA goals are met on a monthly and annual basis.  
• Partner closely with Brand President and Director of Franchise Operations to ensure alignment between corporate operations and franchise operations.
• Support new franchisee training during franchisee visits. 
• Work closely with the Marketing department to create and implement new marketing and lead generation initiatives driving increased lead flow and revenue growth. 
• Oversee departmental leaders to ensure company goals and objectives are being met.    
• Have a strong knowledge of the franchising and construction industries to ensure the business model is best suited and evolves as needed.  
• Continually confirm the brand is adhering to legal guidelines and in-house policies to maintain Superior Fence & Rail’s legal and business ethics.    
• Foster a culture that promotes high ethical standards and respect of all internal and external customers.  

Qualifications:

• Bachelors Degree in Business or a related field
• 5+ years of direct leadership experience in franchising, construction, or home services industries. Fencing industry experience a major plus.
• Proven track record in achieving results and driving business growth.
• Proven leadership experience with demonstrated ability to lead cross-functional projects and achieve key objectives.
• Highly motivated, self-starter with a strategic mindset.
• Excellent written and verbal communications skills. 
• Exceptional business acumen, presentation skills, and the ability to command a room.

Job description

Job description