About the Role

We are looking for a Senior iOS SDK Engineer to join our Mobile Observability team, responsible for designing, building, and maintaining our open-source Swift SDK across Apple platforms (iOS, tvOS, watchOS, and macOS).

This is a hands-on, SDK-first role focused on building high-performance instrumentation libraries embedded in customer applications. It is ideal for someone who enjoys working close to the platform, solving difficult edge cases, and designing APIs that other developers rely on.

You’ll work on performance monitoring, telemetry capture, hang detection and crash reporting, all designed for minimal overhead and maximum reliability. You’ll collaborate across platform teams and contribute to evolving observability standards such as OpenTelemetry.

What You’ll Do

• Design, build, and maintain a modular Swift SDK used by developers across Apple platforms
• Work on crash reporting, hang detection, performance monitoring, and telemetry instrumentation
• Build reliable mechanisms for offline storage, batching, retries, and data delivery under mobile runtime constraints
• Contribute to SDK architecture, API ergonomics, and backward compatibility
• Design and evolve APIs with a focus on stability, clarity, and long-term compatibility
• Debug complex issues across devices, OS versions, and app environments, including threading, memory, and lifecycle challenges
• Develop and maintain capture services for networking, user interactions, and system events, leveraging frameworks such as MetricKit
• Optimize startup performance, binary size footprint, memory usage, and thread safety
• Coordinate with cross-platform SDK teams (React Native, Flutter, Unity) to ensure native SDK changes do not introduce downstream breaking issues
• Collaborate on OpenTelemetry alignment and upstream contributions
• Partner with Product and Customer Success to incorporate developer feedback

Basic Qualifications

• Strong proficiency in Swift, including async/await, structured concurrency, and protocol-oriented design
• Experience building or maintaining SDKs, frameworks, or developer-facing libraries
• Deep understanding of Apple platform runtime constraints: memory, threading, lifecycle, startup performance
• Experience debugging issues in production mobile environments
• Familiarity with API design, versioning, and SDK evolution
• Understanding of binary compatibility and ABI stability
• Strong advocate for testing, reliability, and code quality
• Excellent verbal and written communication skills
• Experience using Git and modern CI/CD workflows
• Openness to AI-augmented engineering workflows

Preferred Qualifications

• Experience with Objective-C interoperability, runtime behavior, or method swizzling
• Experience with Swift macros or Swift Syntax
• Familiarity with OpenTelemetry or observability concepts (traces, spans, logs)
• Experience supporting multiple Apple platforms from a shared codebase
• Familiarity with system-level frameworks such as MetricKit or MXDiagnostic
• Experience working in a multi-SDK ecosystem where platform changes affect cross-platform consumers
• Contributions to open-source projects
• Experience supporting external developers / SDK users

Additional Expectations

Interview & Collaboration

Our interview process includes live, synchronous conversations. Final stages may include an in-person meeting with a team member (travel may be required).

Engineering Workflow Evolution

We work in an environment where AI-assisted tools are increasingly part of engineering workflows.

We value pragmatic, thoughtful use of these tools and expect candidates to be comfortable discussing their experience and perspective.

Role Focus

This role emphasizes SDK / framework / platform engineering, not application UI development.

Work Culture & Travel

We are a remote-first company. This role is open to candidates located anywhere in the U.S. or Canada. We believe in regular in-person connection and expect travel for team off-sites and collaboration to be approximately once per quarter.

The cash compensation for this role is in the $130k-170k range. In addition to base comp for this role, we offer equity in the form of options, a variety of benefits, and the opportunity to grow in an exciting and collaborative environment. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process.

Why Join Embrace?

As the only user-focused observability solution built on OpenTelemetry, Embrace delivers crucial insights across both DevOps, web and mobile teams to illuminate real customer impact – not just server impact – to deliver the best app experiences. Customers like The New York Times, Marriott, Masterclass, Home Depot, and Cameo love Embrace’s observability platform because it makes extremely complicated and voluminous data actionable. Our cultural values highlight how we seek to improve as individuals, team members, and a company each and every day.

About the Role

We're looking for a highly technical Solutions Engineer to help mobile and web developers build better user experiences. At Embrace, we're the only user-focused observability solution built on OpenTelemetry, providing frontend teams with the insights they need to understand real customer impact across 100M+ devices and growing.

What You’ll Do

• Represent Embrace as both an expert communicator and technologist, and help deliver an amazing customer experience
• Communicate directly with customers, product and engineering teams, and work together towards a solution to the task at hand
• Drive the technical integration strategy and execution for both prospects and customers, leveraging deep product expertise to create customized implementation approaches tailored to each customer's technical environment and business objectives
• Quickly root-cause, identify technical issues, and provide clear instructions to reproduce the problems or drive new product specifications
• Directly impact product direction by suggesting improvements for customers day to day
• Ensure that our process for surfacing bugs to Engineering is fast, efficient, and effective
• Improve collaboration with Sales and Customer Success by developing tools and enhancing documentation

Our Ideal Candidate will have:

• 3+ years experience in a Mobile Developer, Web Developer, Sales Engineer, or Solutions Engineer role at a B2B software technology company
• Experience with mobile or web development and eagerness to learn and improve your skills. Familiarity with iOS, Android and their development tools
• Working knowledge of Linux and/or Mac OS X command line
• Comfortable discussing code; ability to read and write code is a plus (Python, Java, Objective-C, Swift, Kotlin, or JS preferred)
• A curiosity for how things work and the ability to apply your experience of using tools and resources to come to a resolution
• Excellent communication skills and comfortability writing and speaking with people to help them solve their issues
• High competency and low ego, you have a passion for helping people both inside and outside of your company
• Willingness to travel for both customer-facing activities (technical workshops, integration support, relationship building) and quarterly internal team collaboration gatherings
• Diploma in Computer Science, Mathematics or related discipline preferred

On target earnings (OTE) for this role are $130,000-$160,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity and other benefits as detailed on our careers page.

Why Join Embrace?

As the only user-focused observability solution built on OpenTelemetry, Embrace delivers crucial insights across both DevOps, web and mobile teams to illuminate real customer impact – not just server impact – to deliver the best app experiences. Customers like The New York Times, Marriott, Masterclass, Home Depot, and Cameo love Embrace’s observability platform because it makes extremely complicated and voluminous data actionable. Our cultural values highlight how we seek to improve as individuals, team members, and a company each and every day.

About the Role

We're looking for a highly technical Solutions Engineer to help mobile and web developers build better user experiences. At Embrace, we're the only user-focused observability solution built on OpenTelemetry, providing frontend teams with the insights they need to understand real customer impact across 100M+ devices and growing.

What You’ll Do

• Represent Embrace as both an expert communicator and technologist, and help deliver an amazing customer experience
• Communicate directly with customers, product and engineering teams, and work together towards a solution to the task at hand
• Drive the technical integration strategy and execution for both prospects and customers, leveraging deep product expertise to create customized implementation approaches tailored to each customer's technical environment and business objectives
• Quickly root-cause, identify technical issues, and provide clear instructions to reproduce the problems or drive new product specifications
• Directly impact product direction by suggesting improvements for customers day to day
• Ensure that our process for surfacing bugs to Engineering is fast, efficient, and effective
• Improve collaboration with Sales and Customer Success by developing tools and enhancing documentation

Our Ideal Candidate will have:

• 3+ years experience in a Mobile Developer, Web Developer, Sales Engineer, or Solutions Engineer role at a B2B software technology company
• Experience with mobile or web development and eagerness to learn and improve your skills. Familiarity with iOS, Android and their development tools
• Working knowledge of Linux and/or Mac OS X command line
• Comfortable discussing code; ability to read and write code is a plus (Python, Java, Objective-C, Swift, Kotlin, or JS preferred)
• A curiosity for how things work and the ability to apply your experience of using tools and resources to come to a resolution
• Excellent communication skills and comfortability writing and speaking with people to help them solve their issues
• High competency and low ego, you have a passion for helping people both inside and outside of your company
• Willingness to travel for both customer-facing activities (technical workshops, integration support, relationship building) and quarterly internal team collaboration gatherings
• Diploma in Computer Science, Mathematics or related discipline preferred

On target earnings (OTE) for this role are $130,000-$160,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity and other benefits as detailed on our careers page.

Why Join Embrace?

As the only user-focused observability solution built on OpenTelemetry, Embrace delivers crucial insights across both DevOps, web and mobile teams to illuminate real customer impact – not just server impact – to deliver the best app experiences. Customers like The New York Times, Marriott, Masterclass, Home Depot, and Cameo love Embrace’s observability platform because it makes extremely complicated and voluminous data actionable. Our cultural values highlight how we seek to improve as individuals, team members, and a company each and every day.

Embrace is seeking a hands-on, analytical, and systems-savvy Manager of Revenue Operations to accelerate our go-to-market execution across Sales, Marketing, and Customer Success. Reporting directly to the Chief Revenue Officer, you’ll be the connective tissue across our GTM organization, owning our data, systems, and processes to improve sales productivity, forecasting accuracy, and cross-functional alignment.

This role is ideal for an operator who loves building and optimizing. You’ll take ownership of our Salesforce and RevOps stack (Salesforce, HubSpot, Gong, LeanData, Apollo, Clay, etc.), streamline how data flows across teams, and deliver the insights that help us run a more predictable, efficient, and high-performing revenue engine.

What You’ll Do

• Own and optimize our core GTM systems and data stack (Salesforce, HubSpot, Gong, Apollo, Clay, LeanData, and related tools) to enable seamless workflows across Sales, Marketing, and Customer Success.
• Partner with GTM leaders to design and manage key operational processes, including forecasting, pipeline reviews, territory design, comp planning, lead routing, and attribution.
• Build and maintain standardized dashboards and analytics that provide real-time visibility into pipeline health, pacing, conversion rates, and sales efficiency metrics (Magic Number, Sales Efficiency Ratio, etc.).
• Drive data integrity, hygiene, and process enforcement to ensure confidence in our reporting and board-level metrics.
• Support Sales Development operations, optimizing prospecting workflows, scoring, and routing to maximize meeting generation.
• Collaborate closely with Marketing and Partnership teams to improve campaign measurement, funnel reporting, and attribution.
• Partner with Customer Success to enhance renewal visibility, expansion tracking, and NRR reporting.
• Serve as a trusted advisor to the CRO and GTM leaders, delivering actionable insights that inform decisions, improve forecasting accuracy, and drive cross-functional alignment.
• Continuously evaluate and implement process improvements that increase efficiency and help scale Embrace’s revenue engine from $10M to $50M+.
  
  

What You’ll Bring

• 5+ years of experience in Revenue Operations, Sales Operations, or GTM Analytics roles in a B2B SaaS environment.
• Hands-on expertise with Salesforce (admin-level proficiency required); experience with HubSpot, Gong, LeanData, and similar tools is a strong plus.
• Proven ability to design and execute reporting, forecasting, and process frameworks that improve sales productivity and GTM efficiency.
• Comfortable building dashboards, analyzing trends, and turning data into actionable insights for leadership.
• Experience managing the operational cadence across sales, marketing, and customer success (pipeline reviews, QBRs, board reporting).
• Strategic thinker with a builder’s mindset. Able to zoom out to system-level design and zoom in to execute details with precision.
• Exceptional collaboration and communication skills; confident in driving accountability across teams.
• A bias for action, curiosity, and continuous improvement. Thrives in a fast-paced, scaling environment.
  
  

Why Join Embrace

As the only user-focused observability solution built on OpenTelemetry, Embrace delivers visibility that starts from the end-user experience and connects all the way down to system performance. We help the world’s most innovative brands,  including The New York Times, Marriott, Home Depot, Masterclass, and Cameo, deliver flawless digital experiences to millions of users.

Joining Embrace means joining a category-defining company at the forefront of observability innovation. You’ll work directly with the CRO, shape the systems and data foundation of our next growth phase, and build a scalable revenue engine for a company on track to 10x its impact.

OTE Range: $150,000 annually (base + bonus). Actual compensation may vary based on experience and skills. Benefits include equity participation and the full suite of Embrace benefits listed on our careers page.

Though Embrace is a remote company, collaboration and connection are key to our culture. Team members should expect occasional travel for company events, onsites, or team working sessions.

About the Role

We are looking for a senior UI & SDK Web engineer to join our Web Observability team, responsible for both our dashboard UI (React + TypeScript) and our Web RUM SDK built on OpenTelemetry. This is a hybrid role that bridges product development and observability infrastructure - ideal for someone who’s as comfortable designing frontend components as they are contributing to open-source SDKs.

You’ll work on internal tools, developer-facing dashboards, and high-performance instrumentation libraries—all aimed at helping the world’s best engineering teams understand and improve web performance. You’ll also have the opportunity to collaborate with the OpenTelemetry community and influence the future of web observability standards.

What You’ll Do

- Contribute to both the dashboard UI and Embrace Web SDKs used by our customers and internal teams
- Build performance monitoring and diagnostics tools for modern web applications
- Help shape our SDK design and upstream contributions to OpenTelemetry
- Collaborate with Product, Design, and Engineering teams to deliver user-friendly, data-rich experiences
- Partner with Customer Success to incorporate feedback from developers using our SDKs and dashboards
- Establish best practices for code quality, modularity, testing, and observability

Basic Qualifications

- Deep proficiency in TypeScript, including advanced type system features
- Strong experience with React and modern frontend architectures
- Familiarity with browser internals (e.g., performance APIs, Web Vitals, event loop behavior)
- Experience building or maintaining client-side SDKs or instrumentation tools
- Strong advocate for testing, with experience using tools like Jest and Playwright/Cypress
- Comfort debugging and optimizing both applications and libraries
- Excellent verbal and written communication skills
- Experience using Git and modern CI/CD workflows

Preferred Qualifications

- Experience with OpenTelemetry or other observability frameworks
- Contributions to open-source projects in the JavaScript/TypeScript ecosystem
- Familiarity with browser privacy, data collection consent, and sampling strategies
- Experience designing developer APIs or libraries for long-term stability
- Experience with data visualization libraries like Recharts and D3
- Interest in performance profiling, memory leak detection, and low-level browser behavior
- A love of Star Wars (or maybe Star Trek)

Work Culture & Travel

We are a remote-first company. This role is open to candidates located anywhere in the U.S. or Canada. We believe in regular in-person connection and expect travel for team offsites and collaboration to be approximately once per quarter.

The cash compensation for this role is in the $135k-165k range. In addition to base comp for this role, we offer equity in the form of options, a variety of benefits, and the opportunity to grow in an exciting and collaborative environment. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process.

About the Role

• Perspective - seeking to understand others’ perspectives
• Investing - investing in discovering value, unprompted
• Honesty - delivering brutal honesty kindly
• Simplest - finding the simplest solutions by focusing on outcomes
• Ownership - empowering yourself and others through solutions, not answers
• Dark Humor - finding levity together, even when tackling hard problems

Gathering is integral to our culture for collaboration and connection. We want to ensure that all of our new hires have the ability to travel and meet other team members. We estimate the travel for any given role to be a couple of days every month or two.

About Embrace

Embrace provides the only user-focused observability solution based on OpenTelemetry. By delivering crucial mobile telemetry across DevOps and mobile engineering teams, Embrace illuminates real customer impact, not just server-side impact, to drive success in achieving SLOs. Embrace's Distribution for OpenTelemetry gives teams the transparency, portability, and extensibility they want in modern observability instrumentation, while Embrace's data backend and analysis platform is enterprise-supported for powerful mobile performance insights. By tying frontend mobile telemetry to backend performance data, Embrace helps companies modernize their observability practice and deliver the best user experiences possible.

Embrace is looking for a high-impact Enterprise Account Executive (AE) to source, progress, and close new business with mid-market and enterprise companies. This role is ideal for a self-starter who can build pipeline through outbound, inbound, and partner-led motions and drive complex, technical sales cycles from first conversation to proof-of-value (POV) and close. You’ll serve as a strategic advisor to engineering and product leaders, help them uncover user experience blind spots, and deliver measurable value through Embrace’s observability platform.

What You’ll Do

• Own the full sales cycle from prospecting to close across enterprise and mid-market accounts
• Cultivate opportunities through outbound prospecting, inbound leads, and strategic partnerships (e.g., Grafana)
• Drive and manage proof-of-value (POV) trials, partnering with Solutions Engineers to scope and execute effectively
• Engage both technical buyers (Mobile Leads, SREs, Frontend Leads, VPs Eng) and executive sponsors (CTOs, CPOs)
• Differentiate Embrace against homegrown tools and platform competitors by leading value-based sales conversations
  
• Build and execute deal strategies using MEDDPICC or similar frameworks
• Collaborate with SDRs, SEs, Marketing, and Customer Success to quarterback deal execution
• Consistently maintain pipeline hygiene and forecasting discipline in Salesforce and Gong
• Represent Embrace at events, onsite meetings, and partner-led field activities

What You'll Bring

• 5+ years of full-cycle SaaS sales experience; 2+ years selling to technical stakeholders
• Experience selling products with SDKs, integrations, or developer-focused value propositions
  
• Proven ability to manage 6–9 month deal cycles with $75K–$150K ACV (and up)
• Familiarity with DevOps, mobile development, or observability is a strong plus
• Experience executing POVs/POCs with engineering teams
• Fluent in articulating technical and business value to multiple stakeholders
• Experience using MEDDPICC, Command of the Message, or similar methodologies
• Strong collaboration skills. Thrives in a deal-team model with SEs, SDRs, and partners
• Naturally curious, competitive, and intellectually agile

In the United States, the OTE annual compensation range for this role is $225k - $300k. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity and other benefits as detailed on our careers page. Though Embrace is a remote company, gathering is essential to our culture for collaboration and connection. We like to ensure that all of our team members have the ability to travel so that they can attend occasional company events (like our annual company trip!), working sessions, or conferences with other team members. 

Why Join Embrace

As the only user-focused observability solution built on OpenTelemetry, Embrace delivers crucial insights across both DevOps, web and mobile teams to illuminate real customer impact – not just server impact – to deliver the best app experiences. Customers like The New York Times, Marriott, Masterclass, Home Depot, and Cameo love Embrace’s observability platform because it makes extremely complicated and voluminous data actionable. Our cultural values highlight how we seek to improve as individuals, team members, and a company each and every day.

About the Role

We are hiring for a business development lead. You’ll be the sole owner of business development at Embrace, charged with building the function from the ground up. You will own the top of the funnel and setting the strategy for how we engage, educate, and excite new prospects. You’re not just here to book meetings; you’re here to build a pipeline engine that scales. You’ll be our go-to prospector, lead hunter, and creative opener fluent across email, phone, LinkedIn, and IRL encounters. You’ll be the person who builds the system, then the team.

This is a remote-first role within the U.S. and Canada.

Why Join Embrace?

As the only user-focused, mobile-first observability solution built on OpenTelemetry, Embrace delivers crucial insights across both DevOps and mobile teams to illuminate real customer impact, not just server impact, but to deliver the best app experiences. Customers like The New York Times, Marriott, Masterclass, Home Depot, and Cameo love Embrace’s mobile observability platform because it makes extremely complicated and voluminous data actionable. Our cultural values highlight how we seek to improve as individuals, team members, and a company each and every day.

What You'll Do

• Assess ICP fit, qualify and map accounts, identify buying groups, and infiltrate your way into multi-threaded conversations.
• Own and execute outbound prospecting campaigns across all channels email, phone, LinkedIn, events, and in-person visits.
• Generate qualified pipeline for our Account Executives by uncovering and creating new opportunities.
• Qualify and respond to inbound interest quickly and thoughtfully, ensuring no high-intent leads fall through the cracks.
• Design and test creative outbound strategies, messaging, and cadences.
• Use tools like Apollo, Clay, SalesLoft, Outreach, and ZoomInfo to scale intelligent prospecting efforts.
• Navigate and manage email deliverability best practices to ensure high inbox reach.
• Represent Embrace at industry events, in-office visits, and other field-based networking opportunities.
• Build and maintain clean, detailed records of outreach and learnings in our CRM (Salesforce) and sales engagement tools.
• Partner with Marketing and Sales to feedback prospect learnings and help evolve our GTM strategy.
• Lay the groundwork for future BD hires by documenting systems, sharing learnings, and leading by example.

What You Bring

• 5+ years of experience in outbound sales or business development at a SaaS company, ideally selling into technical buyers like engineering and DevOps.
• You’ve built pipeline from scratch, whether at a startup or standing up a new segment at scale.
• Deep experience with sales engagement platforms and lead-gen tools: Apollo, LinkedIn Sales Navigator, Outreach, Clay, ZoomInfo, etc.
• You understand and manage email deliverability, SPF, DKIM, domain warm-up isn’t foreign to you.
• You’re a creative opener who knows how to research, personalize, and break into cold accounts.
• You’re persistent, organized, and action-oriented i.e. you don't wait to be told.
• Comfortable showing up in person: whether that's a conference, meetup, or prospect visits.
• Strong communicator who can collaborate cross-functionally and iterate quickly.
• Passionate about building - you're excited by ambiguity and energized by ownership.
• Curious, thoughtful, and deeply motivated by Embrace’s mission to elevate mobile experiences.
  
  

The ideal candidate will have

• At least one favorite karaoke song
• An opinion on Star Wars vs Star Trek

Cultural Values

• Perspective - seeking to understand others’ perspectives
• Investing - investing in discovering value, unprompted
• Honesty - delivering brutal honesty kindly
• Simplest - finding the simplest solutions by focusing on outcomes
• Ownership - empowering yourself and others through solutions, not answers
• Dark Humor - finding levity together, even when tackling hard problems

About Embrace

Embrace provides the only user-focused mobile app observability solution based on OpenTelemetry. By delivering crucial mobile telemetry across DevOps and mobile engineering teams, Embrace illuminates real customer impact, not just server-side impact, to drive success in achieving SLOs. Embrace's Distribution for OpenTelemetry gives teams the transparency, portability, and extensibility they want in modern observability instrumentation, while Embrace's data backend and analysis platform is enterprise-supported for powerful mobile performance insights. By tying frontend mobile telemetry to backend performance data, Embrace helps companies modernize their observability practice and deliver the best user experiences possible.

On target earnings (OTE) for this role are $100k - $120k. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity and other benefits as detailed on our careers page.