Elite Technology
Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.
Our solutions lie at the heart of a large proportion of the world’s largest, most successful and innovative law firms. In fact, three-quarters of the Am Law 200 and four-fifths of the Global 200 rely on at least one Elite solution to help drive their firms’ business operations into the future. As more firms make cloud solutions a core part of their technology strategies for the future, Elite is leading the way in supporting customers as they move their financial and operational systems into the cloud. To date, Elite has supported more than 400 firms around the world in their move to 3E in the cloud.
Pick a job to read the details
Tap any role on the left — its description and apply link will open here.
Client Account Executive
Share this job
Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.
Position Overview
As a Client Account Executive you will own the full commercial lifecycle for a portfolio of law firm clients and prospects, from new customer acquisition through long-term growth, retention, and cloud adoption. This role blends consultative enterprise sales with strategic account management, requiring strong commercial instincts, executive presence, and the ability to deliver measurable business outcomes.
You will engage senior decision-makers across finance, operations, and firm leadership, guiding them through complex buying decisions and ongoing modernization initiatives. Success in this role is defined by new logo wins, sustained account growth, high retention, and trusted advisor status with Elite’s most strategic clients.
This is a quota-carrying role with responsibility for both new business and expansion revenue.
Work Arrangement: Remote, Australia
Responsibilities
- Identify, prospect, and close new enterprise customers within an assigned territory or market segment.
- Lead complex, consultative sales cycles involving multiple stakeholders, including C-suite and firm leadership.
- Develop compelling value propositions using ROI analysis, cost modeling, and industry insights.
- Maintain accurate pipeline management, forecasting, and opportunity tracking in Salesforce.
- Own a portfolio of accounts post-close, serving as the primary commercial relationship owner.
- Drive expansion, upsell, and cross-sell opportunities aligned to client goals and modernization initiatives.
- Build and execute account plans focused on long-term value, cloud adoption, and product utilization.
- Proactively manage renewals in partnership with Customer Success, ensuring retention and growth targets are met.
- Establish trusted advisor relationships with senior client stakeholders.
- Collaborate closely with Sales Engineers, Product, Customer Success, and Marketing to deliver tailored solutions.
- Advocate for client needs internally, influencing roadmap priorities and service improvements.
- Educate clients on best practices, new functionality, and industry trends.
- Perform other duties as assigned to support departmental and company objectives.
Qualifications
- Bachelor's Degree in related field or equivalent experience.
- 3–5 years of experience in Account Management, Customer Success, or Strategic Sales within SaaS, Legal Tech, or Professional Services.
- Proven success managing enterprise or strategic accounts, with a track record of exceeding retention and growth targets.
- Strong understanding of cloud-based software solutions and experience leading clients through on-premises to cloud transitions.
- Exceptional relationship-building and executive communication skills, with the ability to influence and advise senior stakeholders.
- Analytical and commercially minded, with the ability to translate customer goals into actionable account strategies.
- Highly collaborative and comfortable working cross-functionally across Product, Sales Engineering, and Customer Success teams.
- Strategic thinker with a proactive, solutions-oriented mindset and strong attention to detail.
- Strong proficiency in CRM tools (Salesforce preferred) and experience managing renewals, forecasts, and pipeline in complex sales environments.
- Ability to travel up 25–50% as business needs require.
- Role requires the following physical capacity: Moderate: 20–50 lbs – frequent lifting, bending, or standing.
- Elite does not provide employment sponsorship for this position.
Benefits:
- Competitive Compensation Package
- Comprehensive Healthcare Coverage (Health, Dental, Vision)
- Retirement Savings Plan with an Employer Contribution
- Professional Development Opportunities
- Time Off
- Wellness Initiatives
- Employee Assistance Program
- Generous Global Parental Leave
- Calm, free premium subscription
- Employee Discount Program
Please note that we do not offer sponsorship for this position.
Additional Information
At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.
In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.
Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
We are not accepting applications submitted through recruiting agencies.
Ready to apply?
Apply to Elite Technology
Senior Sales Development Representative
Share this job
Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.
Position Overview
As a Senior Sales Development Representative (Sr. SDR), you will be focusing on generating qualified leads and scheduling high-value meetings for our Account Executives. In addition to core prospecting responsibilities, this role brings a more experienced approach to engaging senior decision-makers, improving outreach effectiveness, and driving higher-quality pipeline generation.
You will engage with key decision-makers in law firms and legal organizations by phone and email, setting appointments that build a strong pipeline for the sales team. Your success will be measured by your ability to set up high-quality appointments and how those qualified leads translate to new revenue opportunities.
Work Arrangement: Remote
This role requires the individual to be based in Eastern Standard Time (EST) or Central Standard Time (CST)
Responsibilities
- Ability to work through substantial lists of inbound leads, target prospect sand strategic accounts.
- Adhering to and refining talk tracks, delivering a meaningful value statement, and executing against targeted campaigns.
- Engage with prospects through cold calls using a web dialer, and emails using a high velocity sales tool.
- Secure high-quality meetings between potential clients and Sales, ensuring a smooth transition with accurate scheduling time, date, and strong attendance rates. No show attendance will be measured.
- Follow up on leads and scheduled appointments that were not accepted and re-nurturing them into qualified accepted opportunities.
- Maintain accurate records of leads, outreach activities, and engagement progress within our CRM system.
- Analyze outreach effectiveness and adjust messaging and approach to improve conversion rates.
- Partner with Account Executives & Marketing to align on target accounts and improve meeting quality.
- Leverage marketing, sales tools and emerging technologies, including AI-enabled tools, to improve efficiency and personalization.
- Act as a resource to other SDRs, sharing best practices and supporting team development
- Able to redirect customers to appropriate resources for specific support resolution (e.g. own positive customer experience).
- Continue self-learning on product platforms and value propositions.
- Perform other duties as assigned to support departmental and company objectives.
Qualifications
- Bachelor's Degree in Business, Marketing, Communications, or equivalent experience.
- 4-6 years of experience in outbound sales development, lead generation, or business development, preferably in B2B software.
- Strong proficiency in CRM platforms (e.g., Salesforce) and sales tools (e.g., LinkedIn Sales Navigator, Outreach).
- Proven track record of consistently meeting or exceeding KPIs, including meetings booked and pipeline contribution.
- Excellent verbal and written communication skills, with the ability to connect and communicate value statements to C-level executives and decision-makers.
- Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and sales tools (e.g., LinkedIn Sales Navigator, Outreach).
- Proven track record of meeting or exceeding KPIs, such as meetings booked and outreach volume.
- Ability to take initiative, manage multiple priorities, and thrive in a fast-paced environment.
- Strong organizational skills and ability to manage prospecting efforts efficiently.
- Ability to travel up <10% as business needs require
- Role requires the following physical capacity: Sedentary: primarily desk/computer work
- Must be legally authorized to work in United States; Elite does not provide employment sponsorship for this position
Benefits:
- Competitive Compensation Package ($61,000-68,000 base salary + variable component)
- Comprehensive Healthcare Coverage (Health, Dental, Vision)
- Retirement Savings Plan with an Employer Contribution
- Professional Development Opportunities
- Time Off
- Wellness Initiatives
- Employee Assistance Program
- Generous Global Parental Leave
- Calm, free premium subscription
- Employee Discount Program
Please note that we do not offer sponsorship for this position.
Additional Information
At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.
In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.
Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
We are not accepting applications submitted through recruiting agencies.
Ready to apply?
Apply to Elite Technology
Senior Account Executive
Share this job
Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.
Position Overview:
As a Senior Account Executive, you will play a critical role in driving Elite’s next stage of growth by acquiring and expanding relationships with the largest and most sophisticated law firms across EMEA. You will lead high-value, consultative sales engagements—partnering with C-suite executives and firm leadership to transform financial and operational performance through Elite’s market-leading SaaS solutions. This is a high-impact, quota-carrying role requiring exceptional commercial acumen, strategic relationship management, and deep understanding of complex enterprise sales in the legal or professional services sector.
Work Arrangement: Remote
Responsibilities:
- Lead and execute enterprise-level sales cycles, achieving and exceeding quarterly and annual revenue targets for new customer acquisition and expansion.
- Identify and prioritize high-potential accounts through research, networking, and data-driven targeting across the U.S. and Canada.
- Build trusted relationships with law firm leaders, including managing partners, CFOs, CIOs, and COOs, articulating the strategic and financial value of Elite’s technology.
- Translate client challenges into tailored, high-impact solutions through ROI modeling, business case development, and value-based presentations.
- Partner with internal teams—including marketing, pre-sales, customer success, and product, to craft compelling proposals and go-to-market strategies.
- Maintain expert knowledge of Elite’s solutions (3E, eBillingHub), competitor offerings, and evolving industry trends to position Elite as the partner of choice.
- Manage accurate pipeline and forecasting within Salesforce.com, ensuring visibility and accountability to business goals.
- Represent Elite at industry conferences, client forums, and virtual events, contributing to brand presence and pipeline development.
- Perform other duties as assigned to support departmental and company objectives.
Qualifications:
- Bachelor's Degree in Business, Marketing, IT, Computer Science, Law, Finance, or equivalent experience.
- 6–8 years years of experience in enterprise software sales, ideally in SaaS ERP, financial, or practice management solutions.
- Demonstrated track record of exceeding multi-million-dollar quotas in complex, consultative, B2B environments.
- Experience managing long sales cycles with multiple executive stakeholders.
- Prior experience selling into law firms or large professional services organizations strongly preferred.
- Exceptional communication, presentation, and negotiation skills.
- Strong business and financial acumen, with the ability to build and defend ROI models.
- Proficiency in Salesforce.com and modern sales enablement tools.
- Strategic, results-driven, and commercially minded.
- “Hunter” mentality with executive presence and a consultative approach.
- Collaborative, proactive, and adept at influencing cross-functional stakeholders.
- Comfortable operating in a high-growth, fast-paced SaaS environment.
- Ability to travel up >50% as business needs require.
- Role requires the following physical capacity: Moderate: 20–50 lbs – frequent lifting, bending, or standing.
- Must be legally authorized to work in United Kingdom; Elite does not provide employment sponsorship for this position.
Benefits:
- Competitive Compensation Package
- Comprehensive Healthcare Coverage (Health, Dental, Vision)
- Retirement Savings Plan with an Employer Contribution
- Professional Development Opportunities
- Tuition Reimbursement
- Parental Leave
- Time Off
- Wellness Initiatives
- Employee Assistance Program
- Generous Global Parental Leave
- Calm, free premium subscription
- Employee Discount Program
Please note that we do not offer sponsorship for this position.
Additional Information
At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.
In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.
Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
We are not accepting applications submitted through recruiting agencies.
Ready to apply?
Apply to Elite Technology
Global Client Director, Dedicated Accounts
Share this job
Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.
Position Overview
Elite is seeking an accomplished Global Client Director to oversee a single, high-value strategic client relationship. This role serves as the global point of accountability for all aspects of the client partnership—growth, retention, delivery excellence, and executive engagement. You will drive long-term success by aligning Elite’s solutions to the client’s business strategy, ensuring measurable impact and continued expansion across regions and product lines.
Work Arrangement: Remote
This role requires the individual to be based in Eastern Standard or Central Standard time zone.
Responsibilities:
- Serve as the primary executive liaison for the client globally, ensuring trusted alignment between their strategic priorities and Elite’s offerings.
- Own the global account plan, including revenue growth, retention, renewals, and cloud migration strategy for the client.
- Drive year-over-year expansion through proactive identification of new opportunities across business units and geographies.
- Partner with functional leaders in Product, Marketing, Customer Success, and Professional Services to deliver cohesive, high-impact outcomes for the client.
- Manage complex commercial negotiations and renewal cycles, ensuring mutually beneficial, long-term agreements.
- Maintain deep knowledge of the client’s business model, transformation goals, and technology landscape to anticipate needs and shape solution roadmaps.
- Leverage data and CRM insights (Salesforce) to forecast revenue, track health metrics, and inform strategic decisions.
- Represent Elite at client sites and executive forums, reinforcing partnership value and advocacy at the C-suite level.
- Perform other duties as assigned to support departmental and company objectives.
Qualifications:
- Bachelor's Degree in Business, Marketing, or a related field. MBA preferred
- 9–12 years of proven success in SaaS sales and account management, with a focus on high-value, strategic accounts.
- Strong proficiency in Strong analytical skills, with experience in ROI modelling and persuasive quantitative techniques.
- Proven success managing multi-million-dollar global client portfolios and achieving or exceeding revenue targets in B2B technology, SaaS, or professional services.
- Demonstrated ability to build trusted C-suite relationships and navigate complex organizational structures.
- Strategic thinker with a strong commercial acumen and the ability to translate business needs into technology-enabled solutions.
- Exceptional communication, presentation, and negotiation skills.
- Skilled in using CRM and analytics tools (Salesforce preferred) to drive insight and accountability.
- Ability to travel up >50% as business needs require.
- Role requires the following physical capacity: Moderate: 20–50 lbs – frequent lifting, bending, or standing.
- Must be legally authorized to work in United States; Elite does not provide employment sponsorship for this position.
Benefits:
- Competitive Compensation Package ($120,000 - $150,000 base salary + variable component)
- Comprehensive Healthcare Coverage (Health, Dental, Vision)
- Retirement Savings Plan with an Employer Contribution
- Professional Development Opportunities
- Time Off
- Wellness Initiatives
- Employee Assistance Program
- Generous Global Parental Leave
- Calm, free premium subscription
- Employee Discount Program
Please note that we do not offer sponsorship for this position.
Additional Information
At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.
In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.
Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
We are not accepting applications submitted through recruiting agencies.
Ready to apply?
Apply to Elite Technology
Global Client Director
Share this job
Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.
Position Overview
Elite is seeking a dynamic and experienced Global Client Director to join our high-growth SaaS organization. This elite role focuses on managing and growing relationships with the company’s most strategic clients, driving revenue growth, and ensuring exceptional client experiences. You will lead account strategies for top-tier accounts globally, leveraging your expertise in sales, account management, and customer engagement to deliver outstanding results.
Work Arrangement: Remote
Responsibilities:
- Build and sustain executive-level relationships across global client organizations, serving as the primary contact and strategic advisor to drive satisfaction, retention, and growth.
- Develop and execute comprehensive global account plans that align client goals with Elite’s offerings, driving expansion, renewals, and successful cloud migrations.
- Consistently exceed sales and revenue targets by identifying new opportunities, managing complex deal cycles, and delivering high-value proposals to C-suite and senior stakeholders.
- Maintain deep knowledge of Elite’s product portfolio, client industries, and emerging technologies to effectively position solutions that advance client performance.
- Partner closely with marketing, customer success, product, and solution consulting teams to deliver tailored, high-impact solutions and ensure seamless client experiences.
- Leverage data and CRM tools (e.g., Salesforce) to monitor performance, forecast revenue, analyze trends, and guide strategic decisions for sustainable growth.
- Represent Elite at client sites, industry events, and executive meetings to strengthen partnerships, secure renewals, and support global business objectives.
- Perform other duties as assigned to support departmental and company objectives.
Qualifications:
- Bachelor's Degree in Business, Marketing, or a related field. MBA preferred
- 9–12 years of proven success in SaaS sales and account management, with a focus on high-value, strategic accounts.
- Strong proficiency in Strong analytical skills, with experience in ROI modelling and persuasive quantitative techniques.
- Proven success managing multi-million-dollar global client portfolios and achieving or exceeding revenue targets in B2B technology, SaaS, or professional services.
- Demonstrated ability to build trusted C-suite relationships and navigate complex organizational structures.
- Strategic thinker with a strong commercial acumen and the ability to translate business needs into technology-enabled solutions.
- Exceptional communication, presentation, and negotiation skills.
- Skilled in using CRM and analytics tools (Salesforce preferred) to drive insight and accountability.
- Ability to travel up >50% as business needs require.
- Role requires the following physical capacity: Moderate: 20–50 lbs – frequent lifting, bending, or standing.
- Must be legally authorized to work in United Kingdom; Elite does not provide employment sponsorship for this position.
Benefits:
- Competitive Compensation Package
- Comprehensive Healthcare Coverage (Health, Dental, Vision)
- Retirement Savings Plan with an Employer Contribution
- Professional Development Opportunities
- Tuition Reimbursement
- Parental Leave
- Time Off
- Wellness Initiatives
- Employee Assistance Program
- Generous Global Parental Leave
- Calm, free premium subscription
- Employee Discount Program
Please note that we do not offer sponsorship for this position.
Additional Information
At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.
In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.
Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
We are not accepting applications submitted through recruiting agencies.
Ready to apply?
Apply to Elite Technology
Client Account Manager
Share this job
Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.
Position Overview
The Client Account Manager is a strategic, customer-facing role responsible for owning the full post-sale lifecycle across a portfolio of high-value law firm clients. This role combines commercial account management and customer success leadership to drive retention, expansion, adoption, and long-term value realization.
You will partner with senior stakeholders to guide their digital transformation, accelerate cloud adoption, and ensure Elite’s solutions deliver measurable business impact. Success in this role means exceptional customer outcomes, strong renewal performance, and consistent revenue growth across assigned accounts.
Work Arrangement: Remote, Australia
Responsibilities
- Own a portfolio of strategic clients as their primary point of contact and trusted advisor
- Build deep, multi-threaded relationships with executive and operational stakeholders
- Develop and maintain detailed account plans, including growth strategy, risks, and success metrics
- Maintain accurate CRM records, forecasts, and opportunity tracking
- Identify and execute upsell and cross-sell opportunities aligned to client goals
- Partner with Solutions Consultants to deliver ROI-driven proposals and tailored demos
- Drive commercial outcomes while maintaining a customer-first mindset
- Monitor account health, usage trends, and engagement data
- Proactively identify at-risk accounts and execute mitigation plans
- Own renewal strategy in partnership with Sales and Customer Success leadership
- Lead onboarding, adoption strategy, and ongoing success planning
- Deliver training sessions, webinars, and strategic workshops
- Ensure customers are fully leveraging Elite’s platform capabilities
- Translate product value into measurable business outcomes
- Act as internal customer advocate across Product, Engineering, Support, and Marketing
- Provide structured feedback to influence roadmap priorities
- Partner closely with Customer Success, Services, and Sales to deliver seamless customer experience
- Perform other duties as assigned to support departmental and company objectives.
Qualifications
- Bachelor's Degree in Business, Marketing, Finance, or a related field or equivalent experience.
- 3–5 years of experience in Account Management, Customer Success, or Strategic SaaS Sales within enterprise or high-growth environments.
- Proven success managing complex, multi-stakeholder accounts with measurable retention and expansion outcomes.
- Preferred experience in legal tech, fintech, or enterprise SaaS environments, supporting on-prem to cloud migrations.
- Strong commercial acumen with demonstrated ability to build pipeline, forecast accurately, and close expansion opportunities.
- Hands-on experience with Customer Success platforms (e.g., Gainsight, Totango, ChurnZero, Catalyst) to monitor health scores, adoption metrics, and risk signals.
- Advanced proficiency with CRM systems (Salesforce preferred) for opportunity management, forecasting, and account planning.
- Data-driven mindset with ability to translate usage, engagement, and financial metrics into actionable account strategies.
- Demonstrated ability to identify and mitigate churn risk through structured success planning and proactive intervention.
- Exceptional executive communication skills with experience influencing C-suite and senior decision-makers.
- Strong cross-functional leadership skills, partnering effectively with Sales, Product, Services, and Support teams.
- Experience delivering customer enablement programs, including onboarding, training sessions, and strategic business reviews.
- Ability to travel up >50% as business needs require
- Role requires the following physical capacity: Moderate: 20–50 lbs – frequent lifting, bending, or standing
- Must be legally authorized to work in Australia; Elite does not provide employment sponsorship for this position
Benefits:
- Competitive Compensation Package
- Comprehensive Healthcare Coverage (Health, Dental, Vision)
- Retirement Savings Plan with an Employer Contribution
- Professional Development Opportunities
- Time Off
- Wellness Initiatives
- Employee Assistance Program
- Generous Global Parental Leave
- Calm, free premium subscription
- Employee Discount Program
Please note that we do not offer sponsorship for this position.
Additional Information
At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.
In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.
Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
We are not accepting applications submitted through recruiting agencies.
Ready to apply?
Apply to Elite Technology
Strategic Account Executive
Share this job
Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com.
Position Overview:
The Strategic Account Executive is a senior, quota-carrying sales leader responsible for winning new logos within Elite’s most strategic, complex, and high-value target accounts. This role operates at the very top of Elite’s go-to-market motion, leading multi-year, multi-stakeholder enterprise sales cycles with the largest and most sophisticated law firms globally.
This position is our most senior level Account Executive role in deal size, account complexity, executive engagement, and strategic influence. The Strategic Account Executive is expected to shape deal strategy, influence buying committees at the firm-wide level, and position Elite as a long-term transformation partner rather than a point solution vendor.
Work Arrangement: Remote
Responsibilities
- Own and execute new-logo acquisition for a defined set of Elite’s most strategic target accounts, with a focus on large, global, and multi-office law firms.
- Lead highly complex, consultative enterprise sales cycles involving managing partners, CFOs, CIOs, COOs, and executive committees.
- Develop deep account strategies, including stakeholder mapping, political alignment, risk mitigation, and multi-threaded engagement plans.
- Drive large, transformational opportunities from early discovery through close, often spanning 12–24+ month sales cycles.
- Build and articulate compelling, data-driven business cases that quantify operational, financial, and strategic ROI at the firm level.
- Partner closely with Sales Engineering, Product, Marketing, Executive Leadership, and Professional Services to design and deliver differentiated, high-impact proposals.
- Serve as a trusted advisor to prospective clients, guiding them through complex change decisions tied to finance, operations, and technology modernization.
- Maintain expert-level knowledge of Elite’s full platform, competitive landscape, and macro trends impacting large law firms.
- Forecast and manage pipeline with precision, ensuring disciplined deal inspection and executive-level visibility via Salesforce.
- Represent Elite at senior-level industry forums, executive briefings, and strategic client events.
- Provide informal mentorship and deal leadership to Senior Account Executives as needed, elevating overall enterprise selling capability.
- Perform other duties as assigned to support departmental and company objectives.
Qualifications
- Bachelor's Degree in Business, Finance, Technology, Law, or a related field, or equivalent experience.
- 9–12 years of experience in enterprise B2B software sales, with a strong preference for SaaS platforms serving complex professional services environments.
- Proven success closing large, multi-million-dollar, first-of-kind enterprise deals with long sales cycles and multiple executive stakeholders.
- Demonstrated experience selling to C-suite and partnership-led organizations.
- Prior experience selling into law firms, accounting firms, or similarly complex professional services organizations strongly preferred.
- Exceptional executive presence, communication, and negotiation skills.
- Strong financial and strategic acumen, including advanced ROI modeling and value articulation.
- Mastery of Salesforce and enterprise sales methodologies.
- Strategic hunter mindset with the discipline to operate in highly structured, high-stakes environments.
- Highly collaborative, influential, and comfortable operating with ambiguity at the executive level.
- Ability to travel up >50% as business needs require.
- Role requires the following physical capacity: Moderate: 20–50 lbs – frequent lifting, bending, or standing.
- Must be legally authorized to work in United States; Elite does not provide employment sponsorship for this position.
Benefits:
- Competitive Compensation Package ($140,000 - $175,000 base salary + variable component)
- Comprehensive Healthcare Coverage (Health, Dental, Vision)
- Retirement Savings Plan with an Employer Contribution
- Professional Development Opportunities
- Time Off
- Wellness Initiatives
- Employee Assistance Program
- Generous Global Parental Leave
- Calm, free premium subscription
- Employee Discount Program
Please note that we do not offer sponsorship for this position.
Additional Information
At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter.
In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment.
Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
We are not accepting applications submitted through recruiting agencies.
Ready to apply?
Apply to Elite Technology