At Elation, our team is committed to enhancing physician and patient quality of life. We are a SaaS cloud-based clinical platform on a mission to enable every patient to receive the highest quality of care. Since inception, we’ve been focused on building a delightful, world‑class customer experience that empowers physicians to focus on delivering phenomenal care to patients.

As Principal, Key Accounts, you'll own the relationships and commercial outcomes for Elation's most complex, highest-value customers. This is a senior, highly visible role for someone who thinks like a partner, acts like an owner, and knows how to turn trusted relationships into long-term growth. You'll sit at the intersection of customer success, strategic advisory, and commercial expansion, working closely with Sales, Product, Services, and Executive leadership to make Elation indispensable to the organizations we serve.

What You'll Own

Strategic Account Leadership

• Own the end-to-end success and growth of a portfolio of Elation's largest, most strategic accounts, including gross revenue retention, net revenue retention, and expansion ARR
• Develop and execute account plans that reflect each customer's business goals, organizational dynamics, and clinical priorities
• Proactively identify and manage retention risks, escalating cross-functionally and setting clear expectations externally

Executive Relationship Management

• Build and maintain trusted relationships with C-suite and senior decision-makers across your accounts, including CMOs, CEOs, COOs, and clinical leaders
• Serve as a strategic advisor and thought partner, helping customers think through how Elation supports their long-term care delivery and business goals
• Lead executive business reviews that drive alignment, demonstrate value, and open doors to expansion

Commercial Growth

• Identify, develop, and close upsell and cross-sell opportunities in partnership with Sales
• Translate customer challenges and workflows into compelling business cases for expanded Elation adoption
• Bring a commercial mindset to every customer interaction, always thinking about how to deepen the partnership and grow the relationship

Cross-functional Influence

• Act as the voice of your customers internally, advocating for their needs with Product, Engineering, and Operations, and ensuring feedback shapes Elation's roadmap
• Partner with Sales, Marketing, and Service teams to ensure seamless, cohesive experiences across the customer lifecycle
• Contribute to the development of frameworks and playbooks that raise the bar for how Elation engages with enterprise customers

Insight & Accountability

• Own your book of business metrics: health scores, usage trends, risk signals, and expansion pipeline
• Regularly communicate account status, risks, and opportunities to senior leadership with clarity and commercial context
• Maintain rigorous account documentation to ensure continuity and institutional knowledge

What You Bring

• 8+ years in Customer Success, Strategic Account Management, or Consulting, with at least 3 years managing enterprise or key accounts at a SaaS company
• 3+ years of experience in healthcare, deep familiarity with primary care organizations, physician group dynamics, or health system operations strongly preferred
• A demonstrable track record of retaining and growing complex, multi-stakeholder accounts
• Experience selling or co-selling expansion, you're comfortable in commercial conversations and partnering closely with Sales
• Executive presence and credibility: you can hold a room with a CMO and a CFO, and you know how to build trust at the top
• Strong business acumen, you connect customer outcomes to business value, and you use data to tell that story
• A bias toward action, ownership, and candor, you don't wait to be asked, and you communicate clearly even when it's hard
• Genuine curiosity about AI in healthcare. You follow where the space is going, you use AI tools yourself, and you can have a credible, nuanced conversation with clinical and operational leaders about what's real

Salary range: $155,000-185,000 + bonus

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

Since inception, Elation has been focused on building a delightful, world-class experience that empowers physicians to deliver phenomenal care to patients. Our team is committed to enhancing physician and patient quality of life through our SaaS cloud-based clinical platform.

As we continue to scale, we are growing our Customer Success organization to meet the needs of our most strategic customers. We are seeking an experienced, senior-level Customer Success Manager to own and grow a portfolio of innovative healthcare delivery organizations.

What You'll Do

Strategic Account Ownership Serve as the trusted strategic advisor and primary point of contact for a portfolio of mid-market and enterprise healthcare customers. Build deep executive relationships, understand each organization's clinical and operational goals, and position Elation as a long-term platform partner.

Strategic Account Planning Develop and execute comprehensive, multi-stakeholder account plans aligned to each customer's business objectives. Drive measurable platform adoption, value realization, and long-term partnership growth.

Executive Engagement & Value Delivery Lead high-impact Executive Business Reviews (EBRs) with senior clinical and operational leadership. Deliver data-driven ROI narratives and strategic roadmaps that reinforce Elation's value and deepen executive sponsorship.

Renewal Management Own the full renewal lifecycle — from strategic planning and executive alignment to contract negotiation and timely close. Maintain a strong, predictable renewal rate across your book of business.

Strategic Expansion & Whitespace Management Act as the primary commercial lead for your portfolio, directly driving and executing the end-to-end sales cycle for all cross-sell and upsell transactions. You will proactively pursue and close whitespace opportunities by translating usage data, clinical workflows, and organizational growth signals into prioritized expansion strategies that result in realized revenue and increased account penetration.

Proactive Risk Mitigation Monitor customer health signals and leverage AI-driven insights to identify at-risk accounts early. Develop and execute tailored mitigation plans to address risk and protect long-term retention.

Product Adoption & Utilization Drive deep feature adoption across your portfolio through targeted campaigns and high-impact interventions. Partner with product and clinical teams to ensure customers are maximizing the full value of the Elation platform.

Cross-Functional Collaboration Partner closely with Implementation, Professional Services, Sales, and Technical Support to deliver a seamless, world-class customer journey from onboarding through renewal and beyond.

Consultative Selling Act as a consultative partner — identifying evolving customer needs and effectively presenting the value of Elation Health's expanding suite of products and services.

What You Bring

Experience

• 5+ years in Customer Success, Account Management, or a customer-facing growth role, with at least 2+ years focused on mid-market and enterprise accounts in healthcare SaaS, EHR, or RCM platforms
• Demonstrated success managing complex, multi-stakeholder accounts and navigating large healthcare organizations
• Prior experience owning expansion revenue, renewals, and upsell/cross-sell motions within an existing book of business
• Familiarity with ambulatory, specialty, multi-site group practices, or enterprise health systems

Skills & Competencies

• Executive presence and the ability to influence and build trust with C-suite and VP-level stakeholders
• Strong full-cycle, consultative selling instincts — comfortable identifying needs, building business cases, and presenting solutions
• Proficiency in data storytelling: translating platform usage, outcomes data, and ROI metrics into compelling customer narratives
• Skilled in clinical use case framing to connect platform capabilities to physician and operational workflows
• Experience with lifecycle automation tools, CRM platforms (e.g., Salesforce), and customer health monitoring solutions

Mindset

• Strategic thinker who balances long-term relationship building with near-term revenue accountability
• Proactive, organized, and comfortable managing a complex book of business with competing priorities
• Collaborative and cross-functional by nature — you thrive working with sales, product, and services teams

How We Measure Success

• Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)
• Expansion and upsell pipeline and close rate
• Renewal rate and on-time renewal %
• Platform adoption and utilization metrics across portfolio
• Executive engagement and EBR completion rate
• Proactive outreach and health score improvement across at-risk accounts

Salary: $105,000 - 120,000/yr USD w/ variable comp

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

At Elation, our team is committed to enhancing physician and patient quality of life. We are a SaaS cloud-based clinical platform on a mission to enable every patient to receive the highest quality of care. Since inception, we’ve been focused on building a delightful, world‑class customer experience that empowers physicians to focus on delivering phenomenal care to patients.

Elation’s Technical Solutions Engineer is both highly technical and a skilled relationship builder. They are comfortable discussing integration needs with a customer CEO and sketching out an API flow on a whiteboard. They deliver technical wins and strong product fit with customer accounts, building trust in Elation solutions and setting customers up for success during implementation and beyond.

In this role, you will play a key part in how Elation and our customers embrace AI and automation—using our Developer platform, data, and AI-powered capabilities to improve efficiency and outcomes for clinicians, staff, and internal teams.

Role and Responsibilities

• Provide peer-to-peer mentorship and coaching to Technical Solutions Associates, with a focus on building skills in Elation’s Developer platform and AI-powered capabilities (e.g., automation patterns, data-driven decision support).
• Serve as an internal and external subject matter expert on the capabilities of Elation’s Developer platform and AI-powered tools to support customer success, including RESTful APIs, webhooks, data warehouse access/querying, and automation services that power Clinical Insights and workflow optimization.
• Own and maintain technical workflow and sequence diagrams as reference architectures for customer integrations and common internal use cases, ensuring they are optimized for reliability, security, and scalability.
• Develop and maintain best practices, templates, and sample implementations that promote self-service, reuse, and intelligent automation where appropriate.
• Advise on and, when needed, create complex queries, reports, and data pipelines leveraging the hosted database and analytics tooling to answer strategic business and clinical questions.
• Lead or advise customer pilots and proof-of-concept implementations, including those that leverage AI to reduce manual work for clinicians and staff and demonstrate clear business and operational impact.
• Partner with customers on technical design, integrations, and product features to best utilize Elation’s platform to meet their business, technical, and delivery needs, including change management and adoption planning.
• Act as a conduit between customers and internal teams, systematically capturing technical feedback to suggest improvements across the platform, documentation, and internal tooling.
• Work cross-functionally with Product, Engineering, Data, Customer Success, Sales, and Professional Services to design and deliver data- and AI-enabled solutions that improve efficiency and time-to-value for both practices and internal teams.
• Champion a culture of experimentation and continuous improvement around AI and automation within Customer Services (e.g., identifying internal workflows that can be streamlined with AI, sharing wins and learnings, and contributing to internal AI playbooks).

Professional Qualifications

• 5+ years relevant professional experience supporting the growth of a software platform
• Previous software development experience in one or more of the following areas: 
• Experience with python, java, C# or other popular server side languages
• Experience building with RESTful APIs
• Experience with SQL queries including basic JOINs and subqueries 
• Experience using modern AI-assisted development and productivity tools (e.g., Claude, Cursor, GitHub Copilot, or similar) to design, debug, and document technical solutions more efficiently.
• Ability to communicate complex technical principles to both technical and non-technical stakeholders
• Hands-on, high-energy, passionate and creative problem solver with know how to get things done and ability to lead others to success
• Knowledge of, or strong interest in, the US healthcare industry and common technologies used is a plus

Salary: $85,000 - 110,000k/yr USD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

Elation Health’s Professional Services team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients.

Our team advises and guides our largest customers, ensuring they adopt Elation and continuously gain business value from our products. We are the trusted point of contact for Elation’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.

In this role, you will serve as the primary owner for our largest and most strategic customer engagements. You will be a leader within our Implementation team, responsible for driving complex, enterprise-scale deployments that deliver measurable clinical and operational outcomes. This role is cross-functional in nature, working alongside Sales, Customer Success, Customer Support, Engineering, Partnerships, and Product — giving you broad visibility across a fast-growing healthcare technology company.  This role is not only responsible for leading Elation’s most strategic implementations, but also for helping shape the future-state Professional Services model — identifying where AI, automation, standardized workflows, and new service motions can improve customer outcomes, accelerate time to value, and increase scalability.

Role and Responsibilities

• Serve as the primary point of accountability for Elation’s largest, most complex enterprise customer engagements — owning the relationship from implementation kick-off through successful adoption and scale.
• Identify opportunities to leverage AI, automation, and product capabilities to reduce implementation friction, improve adoption, and shorten time to value.
• Lead organizational change management initiatives, guiding customers through the cultural, operational, revenue, and clinical shifts required to successfully adopt Elation’s platform.
• Build and maintain executive-level relationships with C-suite and senior leadership teams at customer organizations, acting as a trusted strategic advisor throughout the engagement lifecycle.
• Develop and execute detailed project plans with clearly defined success criteria, milestones, and KPIs that map implementation activities to measurable ROI and clinical outcomes.
• Define, track, and communicate the business value of implementation work, translating operational, financial,  and clinical performance metrics into executive-ready insights and progress reports.
• Manage multiple high-complexity customer engagements simultaneously, proactively identifying risks and driving resolution across internal and external stakeholders.
• Collaborate cross-functionally with Sales, Customer Success, Product, Support, Engineering, and Partnerships to ensure a seamless and high-quality customer experience.
• Build repeatable implementation playbooks and best practices that raise the bar for the broader Professional Services team.
• Champion and embed Elation’s values in every customer and internal interaction.
• Help define and evolve Elation’s next-generation Professional Services model, balancing high-touch strategic guidance with scalable, repeatable delivery mechanisms.

Professional Qualifications

• 7+ years of experience in senior implementation, customer success, or strategic consulting roles within healthcare technology — deep familiarity with clinical workflows, revenue cycle management and health IT systems is required.
• Experience building or evolving service delivery models in a high-growth SaaS or healthcare technology environment, including the use of automation, standardization, or AI-enabled workflows to improve scale and customer outcomes.
• Demonstrated success owning enterprise-scale SaaS implementations with large, complex healthcare organizations (e.g., multi-site practices, health systems, ACOs, or managed care organizations).
• Proven ability to build trust and navigate relationships at the C-suite level, including CMOs, COOs, and CTOs, as well as day-to-day clinical, financial, and operational end users.
• Strong expertise in organizational change management — experience developing and executing change strategies that drive technology adoption across clinical and administrative teams.
• Ability to define, measure, and communicate ROI and KPI improvements tied to implementation outcomes, translating technical milestones into business and clinical value.
• Exceptional consultative and communication skills, with a track record of managing multiple complex, concurrent engagements with competing priorities.
• Experience with end-to-end system implementations, including discovery, configuration, training, go-live support, and post-launch optimization.
• High emotional intelligence and executive presence; comfortable navigating ambiguity, escalating appropriately, and maintaining composure under pressure.
• Experience with EHR, practice management and population health platforms strongly preferred.

Salary: $125,000 - $140,000k/yr USD 

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building an intuitive, reliable experience that empowers physicians to deliver better care to patients.

Elation is looking for a full-stack engineer with a deep understanding of web programming, design, and technical obstacles to join our application team focused on building and maintaining AI driven product experiences. As a member of the team you’ll be deeply involved in the system design, development, and maintenance of these products.

If you’re excited about building AI-powered tools that help doctors and patients, we want to hear from you — even if you don’t check every box below!

What You’ll Do in Your First 60 Days

• Ship your first AI-powered feature improvement to production
• Partner with Product and UX to scope and design at least one new capability
• Get familiar with our stack (Python, MySQL, React, AWS) and AI integration patterns
• Participate in code reviews and share knowledge with the team

What Success at 6–12 Months Looks Like

• You’re owning significant features end-to-end, from design through deployment
• You’re helping shape technical direction for AI-native product experiences
• You’re mentoring other engineers and collaborating to improve team practices
• You’ve built strong partnerships with support and infrastructure to help triage bugs and quickly resolve production issues
• The AI features you’ve built are measurably improving physician and patient outcomes

How We Work

A typical team at Elation includes 3–5 engineers, an engineering manager, a product manager, a UX designer, and QA working together on a specific product area. Engineers have autonomy over technical implementation decisions while partnering with Product on feature scope and priorities. You’ll own features end-to-end — from architecture and design through deployment and production support.

What We’re Looking For

Essential

• 5+ years of professional software development experience
• Experience building APIs using modern backend technologies
• Ability to communicate complex technical problems clearly to both technical and non-technical partners
• Track record of delivering high-quality software projects
• Enthusiasm and interest in building systems using AI and large language models

Valued but Not Required

• Experience building systems with AI/LLMs (OpenAI, Anthropic, etc.)
• Experience with server-side technology including Python and MySQL
• Experience with a modern JavaScript framework (React, Angular, etc.)
• Experience deploying systems on AWS or other cloud providers
• DevOps/observability experience or strong interest in learning
• Knowledge of US healthcare industry and health tech

Everyone Is Welcome 

We’re committed to building a diverse and inclusive engineering team. Please don’t see everything in this post as a ‘must have’ — if you’re excited about this role but don’t check every box, we still want to hear from you.

We especially encourage applications from women, people of color, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers and people from lower socio-economic backgrounds. If you have any requirements or accommodations that would help you interview or work comfortably, please let us know.

Our engineering team is fully remote and brings diverse backgrounds and experiences. This role is open to candidates in the US, Canada, and New Zealand.

Salary: $170,000 - $200,000k/yr USD OR $185,000 - $215,000k/yr CAD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building an intuitive, reliable experience that empowers physicians to deliver better care to patients.

Elation is looking for an Engineering Manager to lead a team to design, build, and maintain products while aligning with business strategy and commercial goals. As the leader of the team, you’ll be deeply involved in the system design, development, and maintenance of these products, as well as leading and coaching a team of engineers. 

If you’re excited about leading high-performing teams and building AI-powered tools that help doctors and patients, we want to hear from you — even if you don’t check every box below!

What You’ll Do in Your First 60 Days

• Lead and participate in code reviews and share knowledge with the team
• Ship your first AI-powered feature improvement to production
• Partner with Product and UX to scope and design at least one new capability
• Get familiar with our stack (Python, MySQL, React, AWS) and AI integration patterns

What Success at 6–12 Months Looks Like

• You’re leading a team of 3-5 highly-engaged engineers and collaborating to improve team practices
• Your team is shipping significant features end-to-end, from design through deployment
• You’re helping shape technical direction for AI-native product experiences
• You’ve built strong partnerships with your team’s Product Manager and UX Designer
• You’re actively measuring the value delivered and improvements to the patient and physician experiences in Elation
• You’re engaged as a player-coach and hands on shipping features with your team

How We Work

A typical team at Elation includes 3–5 engineers, an engineering manager, a product manager, a UX designer, and QA working together on a specific product area. Engineers have autonomy over technical implementation decisions while partnering with Product on feature scope and priorities. Your team will own features end-to-end — from architecture and design through deployment and production support.

What We’re Looking For

Essential

• 5+ years of professional software development experience
• 2+ years of experience managing a team
• Track record of leading high-performing teams that deliver high-quality software projects
• Experience building APIs using modern backend technologies
• Ability to communicate complex technical problems clearly to both technical and non-technical partners
• Enthusiasm and interest in building systems using AI and large language models

Valued but Not Required

• Experience with a modern JavaScript framework (React, Angular, etc.)
• Experience building systems with AI/LLMs (OpenAI, Anthropic, etc.)
• Experience with server-side technology including Python and MySQL
• Experience deploying systems on AWS or other cloud providers
• DevOps/observability experience or strong interest in learning
• Knowledge of US healthcare industry and health tech

Everyone Is Welcome 

We’re committed to building a diverse and inclusive engineering team. Please don’t see everything in this post as a ‘must have’ — if you’re excited about this role but don’t check every box, we still want to hear from you.

We especially encourage applications from women, people of color, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers and people from lower socio-economic backgrounds. If you have any requirements or accommodations that would help you interview or work comfortably, please let us know.

Our engineering team is fully remote and brings diverse backgrounds and experiences. This role is open to candidates in the US, Canada, and New Zealand.

Salary: $170,000–$210,000/yr USD AND $185,000 - $225,000k/yr CAD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building an intuitive, reliable experience that empowers physicians to deliver better care to patients.

Elation is looking for a full-stack engineer (preferably front end leaning) with a deep understanding of web programming, design, and technical obstacles to join our application team focused on building and maintaining AI driven product experiences. As a member of the team you’ll be deeply involved in the system design, development, and maintenance of these products.

If you’re excited about building AI-powered tools that help doctors and patients, we want to hear from you — even if you don’t check every box below!

What You’ll Do in Your First 60 Days

• Ship your first AI-powered feature improvement to production
• Partner with Product and UX to scope and design at least one new capability
• Get familiar with our stack (Python, MySQL, React, AWS) and AI integration patterns
• Participate in code reviews and share knowledge with the team

What Success at 6–12 Months Looks Like

• You’re owning significant features end-to-end, from design through deployment
• You’re helping shape technical direction for AI-native product experiences
• You’re mentoring other engineers and collaborating to improve team practices
• You’ve built strong partnerships with support and infrastructure to help triage bugs and quickly resolve production issues
• The AI features you’ve built are measurably improving physician and patient outcomes

How We Work

A typical team at Elation includes 3–5 engineers, an engineering manager, a product manager, a UX designer, and QA working together on a specific product area. Engineers have autonomy over technical implementation decisions while partnering with Product on feature scope and priorities. You’ll own features end-to-end — from architecture and design through deployment and production support.

What We’re Looking For

Essential

• 5+ years of professional software development experience
• Experience building APIs using modern backend technologies
• Ability to communicate complex technical problems clearly to both technical and non-technical partners
• Track record of delivering high-quality software projects
• Enthusiasm and interest in building systems using AI and large language models

Valued but Not Required

• Experience with a modern JavaScript framework (React, Angular, etc.)
• Experience building systems with AI/LLMs (OpenAI, Anthropic, etc.)
• Experience with server-side technology including Python and MySQL
• Experience deploying systems on AWS or other cloud providers
• DevOps/observability experience or strong interest in learning
• Knowledge of US healthcare industry and health tech

Everyone Is Welcome 

We’re committed to building a diverse and inclusive engineering team. Please don’t see everything in this post as a ‘must have’ — if you’re excited about this role but don’t check every box, we still want to hear from you.

We especially encourage applications from women, people of color, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers and people from lower socio-economic backgrounds. If you have any requirements or accommodations that would help you interview or work comfortably, please let us know.

Our engineering team is fully remote and brings diverse backgrounds and experiences. This role is open to candidates in the US, Canada, and New Zealand.

Salary: $150,000 - $200,000k/yr USD OR $160,000 - $215,000k/yr CAD

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. We’ve built a product that users love, and we plan to keep it that way by continuing to empathize with users and help them overcome challenges.

We are looking for a forward-thinking Systems Engineer to join our team. This is not a traditional administration or development role. We are looking for someone who operates at the intersection of enterprise architecture and the future of AI-assisted development.

You will be responsible to streamline how our entire suite of business systems work together. You won't be building in a vacuum: you will be the primary architect of a frictionless, automated ecosystem.  You will be the primary engine driving our technical roadmap—partnering with leadership, including executives, to execute high-impact initiatives. You will ensure the integrity of critical components like Quote-to-Cash and be an integral part in our transition toward a modular, "Flow-first, AI-assisted" architecture that removes silos between Salesforce and our non-Salesforce stack.

Responsibilities:

1. Strategic Ownership & Relationship Management
   Business Requirements Gathering: Autonomously translate business problems into technical blueprints across business tools. 
   Quote to Cash: You are the primary technical expert for our quote to cash process, leveraging technology to streamline the process. 
   Mentorship: Guide and elevate team members on Salesforce best practices and AI development.
2. DevOps & Platform Reliability
   Version Control Management: Strong understanding of version control and how it is leveraged for seamless deployments.
   Technical Debt Reduction: Proactively identify opportunities to improve underlying Salesforce infrastructure so that system runs most optimally
3. Technical Governance ("The Code Gatekeeper")
   Standardization: Create and enforce the "Playbook" for how our team builds—moving the org away from technical debt and toward a "Flow-first, AI-assisted" architecture.
   Logic Review: Act as the final gatekeeper for team builds. You are responsible for ensuring all code (especially AI-generated code) is fully bulkified, secure, and follows strict error-handling standards.
   Integration Architecture: Own the design and maintenance of robust integration patterns, utilizing External Services, Named Credentials, and Apex Callouts to connect our tech stack.
4. AI-Assisted Development & Innovation
   Advanced LLM Workflow: Masterfully utilize Cursor and Claude to generate, debug, and refactor Apex and LWC. Take a business requirement and guide AI to produce production-ready, high-performance solutions.
   Test Class Strategy: Leverage AI tools to maintain 90%+ test coverage, ensuring that custom-built integrations and logic remain resilient through every release.
   Continuous Learning: Stay at the forefront of AI-assisted dev tools, identifying new ways to increase team velocity without sacrificing quality.

Requirements:

• Experience managing and scaling business systems, with a preference for growth-oriented environments. You should have a deep understanding of the end-to-end contracting through invoicing lifecycle (beyond just tool-specific shortcuts).
• Proven ability to apply systems thinking to complex problems. We value the ability to make high-level architectural decisions and manage system healthProven expertise in Salesforce administration and platform management
• A self-starter who is "platform-agnostic" and capable of quickly learning and managing new systems as the business scales.
• Netsuite experience is a plus

Salary: $110,000-150,000k/yr 

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients.

Elation Health’s Professional Services team advises and guides our largest customers, ensuring they adopt Elation and continuously gain business value from our products. We are the trusted point of contact for Elation’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.

In this role, you will be part of our Implementation team, responsible for helping customers deploy and adopt our solutions. Your role will be cross-functional in nature, working alongside and connecting Sales, Customer Support, Support Engineering, Partnerships, and Product, enabling you to experience multiple aspects of our fast-growing company.

This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort explaining technology products to both executives and day-to-day users. In addition to this, you will champion, role model, and embed Elation’s values as you enable our customers’ to succeed from launch to scale.

Role and Responsibilities

• Be on the front-lines and ensure our customers achieve their clinical and operational goals through implementation of Elation’s solution, collaborating with both external and internal stakeholders to get the job done
• Manage the deployment of Elation’s solution to large and medium scale customers, enabling customers to achieve quick time to value in their investment
• Create and execute project plans that include success criteria, and a repeatable playbook for future implementations
• Track implementation progress, participation, product adoption, and account health
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers.
• Deeply understand the Elation’s capabilities and explain them to customers of all types.
• Proficiency in the use and application of AI tools to enhance efficiency and the customer experience

Professional Qualifications

• 4+ years of experience in a Customer Success, implementation, strategic or management consulting role. Enterprise SaaS experience preferred.
• This is a demanding position with high internal and external visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Excellent consultative skills with experience in end to end system implementations
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software

Salary: $90,000 - 110,000

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a delightful world-class experience that empowers physicians to deliver phenomenal care to patients.

We’re seeking a commercially minded Enterprise Solutions & GTM Partner to serve as a hybrid Sales Engineer and Go-to-Market partner for our growing Enterprise segment. In this role, you’ll translate complex operational and clinical pain points into clear, compelling product narratives—accelerating deal velocity and helping executive stakeholders see and feel the value of Elation’s platform within the context of Value-Based Care and real-world EHR workflows.

A key part of that storytelling and problem-solving will involve leveraging modern tools, including AI. At Elation, you won’t be stuck on the sidelines of the AI shift—you’ll have real access to AI-powered workflows, guidance, and the opportunity to experiment. Whether you’ve already used AI extensively or are just starting to explore it, we’re looking for someone who is curious and thoughtful in how they apply it, with a focus on using it responsibly to better support clinicians and improve  outcomes.

Responsibilities

Demo Excellence & Value Storytelling (Core Priority)

• Lead in-depth discovery with technical, operational, and clinical leaders.
• Translate discovery into tailored demo narratives that map customer workflows, pain points, and business goals to Elation’s differentiated value.
• Engage executives with clear ROI, time-to-value, and strategic impact.
• Refine demo storylines to maximize clarity, persuasion, and resonance across audiences.
• Deliver tailored demonstrations that show mastery of both product and prospect context.
• Present with confidence and executive presence across senior clinical, operational, and financial stakeholders.
  
  

Pipeline Cultivation & Early Sales Support (Second Priority)

• Respond quickly to inbound interest with concise commercial and technical qualification.
• Partner with Sales Leadership on targeted outreach and follow-ups from events and trade shows.
• Support tactical GTM activities to help meet revenue goals.

Product Expertise (Third Priority)

• Map provider-centric workflows and align product capabilities to customer needs and ROI drivers.
• Serve as the first responder for product and API questions, escalating only when necessary.
• Own RFP/RFI coordination with high-quality, differentiating responses.
• Leverage domain depth in Value-Based Care and EHR workflows to shape decision criteria.

Qualifications

• 5+ years in Pre-Sales, Sales Engineering, Product Management, or a hybrid GTM role in B2B SaaS; healthcare experience strongly preferred.
  
  
• Healthcare domain expertise: Credible fluency in modern care delivery models, Value-Based Care, and physician/clinic workflows within an EHR environment.
  
  
• Commercial acumen: Comfortable qualifying opportunities, leading early-stage sales motions, and tying product capabilities to financial impact and revenue outcomes.
  
  
• Product curiosity and technical aptitude: Genuine interest in how the product works and why it solves real customer problems; able to address first-line product/API questions and guide teams toward best practices.
  
  
• Exceptional storytelling and communication: Clear, persuasive communicator able to connect workflow implications and ROI for both technical and executive audiences.
  
  
• Highly organized and self-directed: Capable of owning complex processes like RFPs, managing multiple priorities, and operating with high accountability in a fast-moving, high-growth environment.
  
  
• Adaptable “flex player”: Comfortable wearing multiple hats and pivoting quickly to meet GTM needs across the enterprise motion.

Salary range: $110,000-$135,000 + variable

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.

Our team is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform. Since inception, we’ve been focused on building a world-class technology solution that creates an experience of delight and ease for physicians, and that our users love.

Elation is looking for an Account Executive with a keen interest in helping Elation grow its acquisition efforts to independent physician practices. This is a quota carrying role where we’re looking for a hungry, goal-oriented sales professional to take our team to the next level.

The primary function of this role will be to partner with our sales leadership team to drive and nurture prospect engagement as we build Elation’s customer portfolio.

Responsibilities:

Full-Cycle Sales Process Management: Lead a comprehensive sales process that encompasses creative lead generation, discovery, product demonstrations, negotiations, and closings. Be proactive in identifying new opportunities to build the sales pipeline and achieve sales objectives.

• Virtual Product Demonstrations: Conduct compelling and effective product demonstrations virtually to prospects of our award winning EHR and billing solutions, clearly articulating the value and benefits of our solutions tailored to their specific needs.
• Sales Pipeline Development: Maintain a robust sales pipeline by generating meetings from inbound leads and self-generated cold prospecting efforts.  Follow best practices for both inbound and outbound pipeline development and consistently meet outbound pipeline generation goals.
• Relationship Building: Forge strong relationships with potential clients through consistent follow-up, understanding their unique needs, and positioning our solutions as key to addressing those needs.
• Collaboration with Internal Teams: Coordinate with the Customer Experience (CX) and Product Development teams to ensure a seamless transition from sale to implementation and to provide feedback on product improvements and market needs.
• Salesforce documentation: Accurately document all sales activities, pipeline updates, and client communications, in SFDC ensuring timely and accurate visibility into your efforts and results.
• Continuous Learning and Development: Stay informed about industry trends, competitive landscape, and product knowledge to enhance your sales presentations and effectiveness.
• Cultural Ambassador: Internalize company culture and represent this externally

Qualifications:

• Bachelor’s degree required
• 2+ years in a full sales cycle quota-carrying sales role; within the healthcare industry preferred
• Ability to conduct product demonstrations in an inside sales/virtual sales environment
• Ability to build pipeline through cold outreach in an inside sales/virtual sales environment
• Strong intrapersonal skills
• Exceptional written and verbal communication skills
• Proficiency with sales tools such as Salesforce (SFDC), Groove/Outreach, Gong or similar tools.
• Hardworking, persistent, and dependable
• Positive and enthusiastic

Salary: $75,000 - $90,000 +  variable ranging from $75,000 - 90,000 (uncapped commission)

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.