What you will do:

As the Social and Community Coordinator you would play a pivotal role in building, engaging, and nurturing our online communities across all our social media platforms. You will be responsible for fostering meaningful relationships with our audience, managing brand reputation, and driving community growth through strategic engagement and content initiatives.

You will also respond to player inquiries, create and curate our community sentiment reports, support our campaign executions, and utilize advanced social media tools to track performance and optimize engagement strategies.

Your Squad:

Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome so don't worry if you don't have specific industry experience - we're looking for friendly, outgoing folks who are passionate about social media and engaging with users. So, if you've passionate about social media, real-time interaction, sports, and engaging with users, we want you on our team! We're big on collaboration, celebrating wins, and helping each other grow.

Our Story:

We are a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space, building well-designed casino games, and sportsbooks.

Main Duties and Responsibilities:

• Assist with customer support queries on social platforms, escalating complex issues while providing first line community support to our players.
• Manage and maintain social media accounts across platforms including X (Twitter), Instagram, Facebook, TikTok, Discord, Reddit, and emerging platforms. 
• Develop and implement strategies to grow the social pages, maintain, and nurture our online communities, fostering loyalty and advocacy. 
• Track, analyze, and report on community performance metrics, sentiment / engagement rates, and community growth indicators
• Communicate with players through onsite chats, forums, and direct messages.
• Assist with some creative social content, be that written or visual, when required.
• Create and support both existing and new competitions, bonus initiatives, or promotional events when required.
• Stay updated with industry trends and incorporate insights.
• Ensure all content and interactions comply with platform guidelines, industry regulations, and brand safety standards

Requirements:

• Minimum 1 – 2 years experience in administration, customer service or a community related role.
• Able to demonstrate strong verbal and written communication skills with the ability to adapt your tone for different audiences and platforms.
• Able to manage multiple social media accounts simultaneously. (Instagram, X/Twitter, TikTok, Facebook)
• You have the experience with growing, maintaining, and managing an online community or client base with measurable engagement results.
• Ability to thrive in a face paced dynamic environment, and handle challenges with a positive outlook.
• You possess strong verbal and written communication skills

Desirable Qualifications:

• Bachelor's degree in Marketing, Communications, Digital Media, Public Relations, or related field
• Specialized knowledge of emerging platforms, advanced features, and platform specific best practices
• Experience with social media management tools (Hootsuite, Sprout Social, Buffer) and social listening platforms (Brandwatch, Mention, Hootsuite Insights)
• Experience in managing online reputation and handling crisis communication scenarios
• Understanding of iGaming, entertainment, or related industries and their unique community dynamics
• Proficiency in data analysis tools and ability to derive actionable insights from community engagement metrics

Benefits:

Some of the perks of working for us:

• Flexible working hours
• Life insurance coverage
• Medical Insurance
• Additional vacation days
• 7 personal days off per year
• Office amenities.
• Birthday gift card
• Team socials and ad-hoc get-togethers, and events for you to get involved in (if you wish)
• Annual training and development budget

What you will do:

A Responsible Gaming Analyst plays an integral role in ensuring that licensees carry out their responsible gaming policy, fulfilling the operator duty of care obligations. This requires an innovative mind to assist by mitigating risk through behavioural analysis, educating customers on their gameplay together with the effective use of safer gambling tools. The role plays an important part in growing a sustainable customer base, being ambassadors of player welfare and ensuring we achieve our objectives in the prevention of gambling harms.

Your Squad:

Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome. So, if you've excelled in mitigating risk through behavioural analysis, we want you on our team! We're big on collaboration, celebrating wins, and helping each other grow.

Our Story:

We are a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our core focus is in the online gaming space, building well-designed casino games, and sportsbooks.

Main Duties and Responsibilities:

• Compliance and Risk Analysis: Conducting behavioural analysis and risk interventions in line with internal process and procedures
• Communication: Conducting high risk telephonic calls to customers experiencing effects of gambling harms. In addition, utilizing all mediums of communication where required, such as email, SMS and / or telephone Ad hoc: Escalations and queries pertaining to responsible gaming
• Stakeholder collaboration: Work together with AML & Account Management teams ensuring due diligence is carried out
• Operational: In line with regulatory requirements, operating in an environment that requires 24/7 coverage 
• Translations: Conduct responsible gaming translations on an ad hoc basis where language skills permit

Requirements:

• Minimum of 1 year in a RG analyst role, customer service-related or compliance role within iGaming
• Previous experience in a Responsible Gambling / Compliance / Risk or AML role advantageous
• Proficiency in Spanish and English (additional languages such as Portuguese is advantageous)
• Excellent communication and collaboration skills, with the ability to work cross-functionally with other teams and departments
• Experience in handling sensitive, confidential customer information
• Proven track record in delivering high quality work in a fast-paced, challenging environment.
• Desirable: Bachelor’s degree in psychology or a related field advantageous

Benefits:

Some of the perks of working for us:

• Flexible working hours
• Life insurance coverage
• Medical Insurance
• Additional vacation days
• 7 personal days off per year
• Office amenities.
• Birthday gift card
• Team socials and ad-hoc get-togethers, and events for you to get involved in (if you wish)
• Annual training and development budget