Ready to level up your career in a fast-paced, high-growth environment? Join us as a Customer Support Representative.

What's in it for you?

We’re looking for a Customer Support Representative who thrives on solving problems, chatting with people, and delivering top-tier experiences. You’ll be at the frontline of an exciting betting & online casino platform, making sure every user interaction is smooth, fast, and memorable.

Your role with us: 

You’ll be at the heart of our customer experience, handling real-time chats, solving problems fast, and making sure every interaction is smooth and engaging. You’ll collaborate with multiple teams to resolve issues and keep things moving, all while delivering top-tier support in a dynamic, fast-paced environment on a 24/7 rotating schedule.

Who are we?

At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games.

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies. Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 600+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today!

What you will do:

• Deliver fast, friendly, and high-quality support via live chat
• Resolve customer issues with a solution-first mindset
• Communicate clearly in Portuguese and English
• Stay up to date with platform features, products, and policies
• Accurately manage customer data and interactions
• Work closely with internal teams to resolve and escalate issues
• Proactively suggest improvements to enhance customer experience

What you will bring:

• Fluent in Portuguese and English (written and verbal)
• Previous experience in customer support (chat, phone, or face-to-face)
• Availability to work on a 24/7 rotating shift
• Ability to perform in a fast-paced, high-demand environment

Bonus points if you also have:

• Experience in sports betting or online casino
• Familiarity with tools like Slack or Google Workspace
• Excellent communication and collaboration skills, with the ability to work cross-functionally with other teams and department

Some of the perks of working for us:

• Health Insurance - with nationwide coverage, no co-payment
• Dental Care
• Health Insurance
• Meal Voucher
• Wellhub
• Access to Conexa Saúde - psychological and nutritional assistance
• Free snacks and drinks at the office
• Extra credit offered monthly to use with our partners

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, nationality, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

We’re a global team of dreamers, creators, and game-changers from every walk of life, united by a passion for entertainment that inspires the world.

We believe that the best ideas come from different perspectives, so we actively welcome and champion talent from all backgrounds, cultures, identities, and experiences. Whether you're just starting out or bringing decades of experience, your unique voice matters here.

Use Data, behaviour insights and care to create a safer gaming experience – Join Us as a Responsible Gaming Analyst!

What's in it for you?

If you’re excited by fast-paced environments, big challenges, and the chance to shape a growing operation from the ground up, this role was made for you. In this role, you will conduct behavioural risk reviews, identifying patterns that may indicate potentially harmful gameplay. You will work proactively to mitigate gambling-related risks while supporting customers through education and guidance on responsible gaming tools.

Your role with us: 

We're looking for someone with an analytical mindset, curiosity and a proactive approach, who is passionate about conducting behavioural risk reviews and identifying patterns that may indicate potentially harmful gameplay. You will proactively mitigate gambling-related risks while supporting customers through education and guidance on responsible gaming tools, helping transform behavioural insights into actions that promote a safer gaming environment.

Who are we?

At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry, including Stake.com, Kick.com and Twist Gaming. Stake is the world's largest crypto casino, and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with Kick.com, the vibrant live streaming platform, which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio, Twist Gaming, which takes creativity to new heights by crafting cutting-edge and captivating games. 

Our commitment to placing our clients and their communities' entertainment at the forefront of everything we do, has solidified us as the ultimate online service provider for entertainment companies. Headquartered in the beautiful city of Melbourne, our growth has been remarkable. From humble beginnings to a thriving workforce of 600+, we've expanded not only in numbers but in ambition. There really is something for everyone here, whether you work in Tech, Marketing, Operations, Mathematics or Design, we are sure to have something for everyone.

Click play, on your career today!

What you will do:

• Behavioural Analysis: Conducting risk reviews identifying problem gambling markers of harm
• Communication: Conducting high risk telephonic calls to customers experiencing effects of gambling harms
• Ad hoc: Escalations and queries pertaining to responsible gambling from relevant stakeholders
• Stakeholder collaboration: Work together with AML & Account Management teams ensuring due diligence is carried out
• Operational: Operating in a shift working environment that provides operational coverage 24/7
• Translations: Conducting responsible gambling translations on an ad hoc basis

What you will bring: 

• Experience in dealing with customers on all communication mediums (call, email, sms)
• Experience dealing with vulnerable individuals
• Advanced/Fluent English mandatory, with daily interaction with global teams.
• Hands-on, results-driven profile with a strong commercial mindset.
• Experience of handling sensitive, confidential customer information.

Bonus points if you also have:

• Sports & Gambling knowledge advantageous
• Experience in a compliance, risk analyst, responsible gaming or related role
• Experience working in LATAM markets within iGaming is advantageous (Colombia, Mexico, Peru etc.)
• Excellent communication and collaboration skills, with the ability to work cross-functionally with other teams and departments.

Some of the perks of working for us:

• Health Insurance - with nationwide coverage, no co-payment
• Dental Care
• Health Insurance
• Meal Voucher
• Wellhub
• Access to Conexa Saúde - psychological and nutritional assistance

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate on the basis of race, religion, nationality, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. 

We’re a global team of dreamers, creators, and game-changers from every walk of life, united by a passion for entertainment that inspires the world.

We believe that the best ideas come from different perspectives, so we actively welcome and champion talent from all backgrounds, cultures, identities, and experiences. Whether you're just starting out or bringing decades of experience, your unique voice matters here.