Duetto's partner ecosystem is a serious growth engine — and this role is the person who makes it perform. As Director of Strategic Partnerships, you'll own the commercial outcomes of our global integration partner portfolio: driving partner-sourced pipeline, building the programs and processes that make partnerships scalable, and converting partner relationships into hotel acquisitions and ARR. This is an execution-first role with real strategic scope, reporting directly to the VP of Global Partnerships and Alliances.

What Makes Us Different?

Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.

What You'll Be Doing

• You'll own the day-to-day commercial performance of Duetto's global integration partner portfolio — executing the partner strategy set by the VP and driving hotel acquisition, co-sell pipeline, and partner-sourced ARR through co-sell, co-innovation, and referral motions across key partners worldwide.
• You'll build and run joint account planning and hotel activation programmes that convert partner customer bases into active Duetto customers, coordinating with regional Sales teams through to close.
• You'll create and operationalise Duetto's integrated partner programme — tiers, incentives, certification processes, and enablement standards — ensuring consistent delivery and partner satisfaction across the portfolio at scale.
• You'll establish repeatable, data-driven partner engagement models: standardising QBR formats, health scoring, and pipeline attribution to give clear visibility across the partner portfolio, with full Salesforce fluency to evidence it.
• You'll collaborate on building a globally distributed team of partner managers across EMEA, North America, and APAC — setting KPIs, managing performance, and building a results-oriented culture aligned to company OKRs.
• You'll work cross-functionally with Sales, Marketing, Product, and Customer Success to embed partnership motions into the broader GTM — translating external partner priorities into internal roadmap requirements and ensuring partner-sourced pipeline is tracked and converted.

What We're Looking For

You may be a good fit if you have:

• 5–8 years of relevant experience in technology partnerships, with a demonstrable track record of building and executing commercial partner programmes — including programme architecture, enablement, and measurable pipeline and revenue contribution
• 3+ years operating in a global environment with clear accountability structures and strong performance outcomes
• Proven ability to drive partner-sourced pipeline that directly contributes to company revenue, with the reporting discipline and CRM fluency to evidence it
• Experience running an integrated partner or marketplace programme at scale, including cross-functional coordination with product, sales, and support
• Strong commercial acumen — you can translate integration partner relationships into co-sell pipeline, referral revenue, and hotel acquisition outcomes
• Proficiency in Salesforce for pipeline management, attribution, and partner reporting

Strong candidates may also have:

• Experience in the hospitality technology ecosystem — PMS, RMS, CRS, and data platforms
• Deep knowledge of how hospitality technology partners buy, sell, and integrate
• Experience operating at a strategic level with global scope and high impact on business outcomes

Why Duetto?

• Partnerships are a first-class growth channel here. This isn't a relationship management role dressed up as a Director title — you'll own commercial outcomes, build programmes from the ground up, and have clear accountability to revenue and hotel acquisition targets.
• Global scope from day one. You'll be working across EMEA, North America, and APAC with a partner ecosystem that spans 80+ integrations and some of the most important names in hospitality technology.
• AI is how we work. Duetto is an AI-first organisation — every function, including partnerships, operates with AI tooling built into the workflow. You'll have the tools to work faster and smarter than anywhere else you've been.
• A category-defining product to sell around. The Revenue & Profit Operating System is genuinely differentiated — partners want to be in the ecosystem, which makes your job more about activation than evangelism.
• Real growth trajectory. Reporting to the VP of Global Partnerships and Alliances with a remit that spans programme design, team building, and revenue accountability — the path upward is clear.

The Details

• Location: Spain, United Kingdom, Singapore (Remote)
• Department: Sales
• Reports to: Vice President, Global Partnerships and Alliances

Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Sound like you?

You don't need to have done everything on this list. If you're a commercially minded partnerships leader who's energised by building programmes that actually move revenue — and you want to do it in an industry and company you can be proud of — we'd love to hear from you.

#LI-REMOTE

Customer Success Manager - APAC

1. About the Company

Duetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no bounds.

Duetto is building the future of hotel revenue strategy. We’re not just another SaaS company — we’re redefining what’s possible for hotels through our category-creating platform, the Revenue & Profit Operating System.

2. Role Summary / Purpose

Responsible for managing the interaction between all stakeholder groups, Customer Success expectations and project success criteria. A creative problem solver. As a trusted advisor, you will use your expertise to assist our clients daily in maximizing all that Duetto products have to offer. Responsible for understanding customer requirements, managing implementation, and driving adoption by providing recommendations that align with specific business needs. The position requires a confident, goal-focused business manager who is a team player. 

This individual will work closely with hotels, chains, and partners across APAC to strengthen relationships, improve product utilization, and identify opportunities for growth and retention.

3. Key Responsibilities

Customer Success & Relationship Management 

• Build and maintain strong relationships with hotel clients across APAC.
• Act as the primary point of contact for assigned accounts, driving revenue expansion, renewals and minimizing churn.
• Ensure customers achieve measurable ROI through product adoption and optimization.
• Success metrics: Maintain 95%+ gross retention, achieve 110%+ net retention (NRR), and keep churn below 5%.

Product Expertise & Advisory

• Develop deep business and technical knowledge of Duetto’s pricing and revenue optimization solutions.
• Analyze data and market trends, providing clients with recommendations that align with their revenue strategy.

Cross-Functional Collaboration 

• Partner with Sales and Marketing to support growth through account insights, training, and market expertise.
• Serve as the voice of the customer, sharing feedback with internal teams to improve product and service.
• Keep customer information up to date in Salesforce and run reporting/analytics in Tableau.

Team & Culture

• Contribute to a positive, productive environment within the Customer Success team.
• Support knowledge sharing and collaboration across departments.

What you will do

• Has deep business and technical knowledge of Duetto’s pricing and revenue optimization solutions and additional products
• Serves as the voice of the customer while conducting remote / onsite meetings
• Manages all post-sales activity for their assigned accounts (onboarding, personalized training, continued support, escalations)
• Analyzes data to determine market trends and speaks with customers about the most relevant features / functionality for their specific needs
• Support sales and marketing through sales tools, training and market expertise to ensure their ability to effectively position and sell products.
• Conducts analyzes to understand how our products can address issues
• Resolves any business issues for the client including (business practices, system, configuration, and system usage and monitoring)
• Interact and provide support within assigned team and other departments
• Creates a positive and productive environment within the department 
• Update CS related info and customer information in Salesforce
• Run customer reports in Tableau

4. Qualifications

Required:

• 3+ years’ experience in Hospitality Revenue Management.
• Proven track record in a customer-facing role (Customer Success, Account Management, or Consulting), ideally in hospitality technology or SaaS.
• Strong understanding of hotel KPIs (RevPAR, ADR, RGI, ARI, MPI) and RMS systems.
• Proficiency in Duetto solutions (preferred) or comparable revenue management tools.
• Fluent in English, additional regional languages would be a plus.
• Must be able to work and reside in Singapore without the need for sponsorship.
• Strong relationship-building, analytical, and communication skills.
• Ability to travel regionally within APAC  (25–40%).
  
  

Preferred:

• Prior SaaS platform experience in hospitality technology.
• Knowledge of APAC hospitality market dynamics and distribution landscape.
• Familiarity with CRM tools (Salesforce, Oracle, etc.).

#LI-REMOTE

1. About the Company

Duetto, the industry-leading hospitality revenue management system, leads the way in helping hotels, resorts and casinos optimize revenue and boost profit. Our leading SaaS platform, expanding suite of products, and incredibly skilled team have been at the heart of our continued success and our ambition for future growth knows no bounds.

Duetto is building the future of hotel revenue strategy. We’re not just another SaaS company — we’re redefining what’s possible for hotels through our category-creating platform, the Revenue & Profit Operating System.

2. Role Summary / Purpose

The Business Development Representative (APAC) is responsible for the successful delivery of high-velocity pipeline generation across target accounts and buyer personas in the Asia-Pacific region. This role exists to drive business growth through qualified lead creation, elevate brand presence via credible first-touch engagement, and ensure consistency and best practices across outbound prospecting and inbound follow-up—delivering significant business value by converting interest into high-quality meetings and sales-qualified opportunities across a diverse, multi-market region.

3. Key Responsibilities

• Execute high-volume outbound prospecting across assigned APAC regions through email, phone, social media, and events to identify and qualify prospects.
• Engage and convert marketing-generated leads through rapid follow-up, discovery, and need qualification using a defined methodology (e.g., BANT/MEDDIC-light).
• Investigate target accounts, buying centers, and stakeholders to tailor outreach and sequences, leveraging AI-driven tools to increase relevance and response rates.
• Manage the facilitation of high-quality first meetings and demos for the sales team.
• Document clear context, pain points, stakeholders, and next steps to ensure a clean handoff to the sales organization.
• Contribute to territory and account plans by collaborating with Regional Sales Managers to align coverage, outreach priorities, and feedback loops to maximize pipeline creation.
• Update and maintain accurate account and lead data, activities, and stage progression in CRM and sales engagement tools.
• Track activity and pipeline KPIs to ensure visibility and forecast accuracy.
• Share market insights and collaborate with Marketing on messaging and campaign optimization to continually improve performance. 
• Perform other related duties as needed to support team and company priorities.

4. Qualifications

Required:

• 2+ years of experience in a sales, business development, or SDR/BDR role (preferably in B2B SaaS or hospitality technology).
• Strong communication, presentation, and interpersonal skills—comfortable engaging senior-level decision-makers.
• Familiarity with CRM systems (e.g., Salesforce) and sales engagement platforms (e.g., Apollo, HubSpot).
• Proven ability to manage high volumes of activity while maintaining a focus on quality conversations and outcomes.
• Business-level proficiency in English required; proficiency in Thai, Mandarin, Bahasa, or another regional language is a strong advantage.

Preferred:

• Specialized skills, knowledge, or experience within the hospitality, travel, or technology industry.
• Prior experience operating within a B2B SaaS environment.
• Understanding of the APAC hospitality landscape, including key hotel groups, ownership structures, and market dynamics across Singapore, Thailand, Indonesia, and broader APAC.