DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

As an Application Support Engineer on the Unified Platform Support team, you'll be part of a tight knit and expanding team of support analysts at a top tier proprietary trading firm. You will be working hand in glove with developers providing sophisticated research and compliance tools to the users across the firm. This role will likely appeal to technically minded members of support teams who want the freedom to dig deeper into issues and the code. 

For this role, we require you to be located in either Chicago, New York, Greenwich or Austin and come into the office 3 days per week.

The team you will be joining:

• Work with low latency financial market data and learn the intricacies of how market data feeds and electronic exchanges work
• Work with order data across a vast array of markets and asset classes
• Support systems processing that data for Surveillance and Regulatory Reporting functions
• Work with sophisticated analytics tools that are custom built by our team of developers
• Use the latest technology stacks such as AWS, Java 17, Python 3, HDF5, Kubernetes, Kafka and Argo
• Is globally distributed across Europe and North America supporting global systems.

Our team cares deeply about preserving a respectful and diverse team culture.  We believe in choosing the right tech for the job even if that means learning something new or reviving something old.  We value business impact and outcomes over process, and we make decisions based on data.  We strive to adapt quickly as business priorities change. 

 What you’ll do: 

• Operate key parts of a sophisticated data analysis pipeline
• Monitor and troubleshoot production jobs
• Monitor and work through list of data-related issues raised by the system, drilling into those requiring action, including looking into the code
• Consult with developers to determine appropriate courses of action and make suggestions for improvements to the system
• Monitor support channels and respond to user issues (2-10 per day)
• Provide L1 and L2 support for users and collaborate with developers on L3 support
• Onboard support processes for new development teams and applications as the support team continues to expand

What we’re looking for in this role:

• Previous experience supporting, monitoring, and troubleshooting high performance applications in the financial markets industry
• Experience supporting Linux environments
• Experience working with market data or order data systems
• Excellent analytical and troubleshooting skills
• Familiarity with transfer protocols for financial data (FIX, native protocols)
• Exposure to object orientated code. Java, and Python are a plus
• Familiarity with version control software (git or svn)
• Experience with cloud computing, AWS preferred
• SQL experience including queries/updates/table creation/basic database maintenance

The annual base salary range for this position is $130,000 to $165,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

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DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

Our Global Trade Support team provides mission critical support for many of our proprietary and third-party trading systems as well as our proprietary middle and back-office systems.  We support a wide variety of trading teams globally who are participating in many different markets and asset classes.  The team provides technical support and engineering functions that include application support in testing and production environments, software deployment and configuration, and system monitoring.  We work with stakeholders and service providers both internally and externally to ensure a stable and efficient working environment for our trade teams.

What you’ll do in this role:

• Work as part of a global team to establish best-in-class production support, efficient software deployment, configuration processes, and proactive monitoring, with goals of anticipating and avoiding issues before they occur, minimizing downtime and quick recovery from incidents in a 24x7 trading environment.
• Ensure maximum trading system availability to avoid missing any key trading opportunities.
• Troubleshoot trading system production incidents, whether technical or non-technical in nature.  Work with internal teams responsible for proprietary and third-party trading systems and services as well as external teams such as exchanges, brokers and software or service vendors, in time-critical situations.
• Collaborate with traders, DBAs, development, back office, QA, infrastructure, technical support, business development and various management teams around the globe.
• Help end users and developers understand core trading and back-office systems to ensure efficient and correct use of available tools.
• Build documentation for common procedures, troubleshooting scenarios and system architecture.

What’s needed in this role:

• Superior troubleshooting skills and the ability to navigate issues which may not have a pre-defined runbook process.
• Strong communication skills.  The ability to communicate clearly and concisely with colleagues from many different backgrounds both written and verbally.  An understanding of appropriate levels of communication to ensure colleagues and stakeholders remain aware of current status and ongoing efforts during troubleshooting, investigations and projects.
• The ability to work autonomously while still leveraging the knowledge and skillset of colleagues.
• Prior experience supporting high performance trading systems, proprietary trading systems experience preferred.
• Script development experience a plus.
• Linux & Windows platform support experience in a large-scale production environment.
• Demonstrated knowledge of network communications, including use of multicast networking.
• Must have some flexibility in work schedule to help ensure team coverage; rotating on-call coverage required.
• Curiosity and the desire to fully understand the technologies and systems you are working with.
• Strong organizational skills, including ability to effectively plan and prioritize.

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

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