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Senior Backend Product Software Engineer, Payments
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Role Description
The Payments Team is responsible for building and maintaining Dropbox’s internal payments infrastructure — a robust, in-house alternative to third-party providers. The team supports all critical components of our financial ecosystem, including payment processing, authentication (e.g., 3DS), transaction flows, risk management, and revenue recognition.
As part of a strategic initiative to expand our global presence and to accelerate opportunities in Payments-driven revenue we’re building an entirely new Payments team based in Poland. The entire team, including engineering manager, product manager, and data scientist will be based on Poland. As a member of this new team, you’ll have the unique opportunity to shape the technical direction, culture, and processes of a high-impact engineering group from the ground up.
Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here.
Responsibilities
- Collaborate closely with product managers, designers, and cross-functional partners (Billing, Financial Data Engineering, etc.) to deliver reliable payments functionality.
- Design, build, test, and maintain backend services and APIs powering financial transactions.
- Work with metrics and logging systems to ensure visibility and observability of the payment infrastructure.
- Acts as a technical lead across projects and teams.
- Sets long-term technical direction and ensures engineering excellence.
- Drives cross-team collaboration and mentors engineers.
- Develops intuitive product instincts and uses data to shape technical and product strategy.
On-call work may be necessary occasionally to help address bugs, outages, or other operational issues, with the goal of maintaining a stable and high-quality experience for our customers.
Requirements
- 9+ years of experience in software engineering or related industry roles.
- Professional experience in backend engineering, preferably with large-scale systems.
- Proficiency in any backend programming language (we’re using Python in Payments, but being language agnostic we know the language is mainly the tool).
- Solid understanding of distributed systems, transactions, and service reliability.
- Strong communication skills, particularly when working across time zones.
Preferred Qualifications
- Experience with payment systems or financial transaction infrastructure.
- Experience with observability tools (Grafana, Prometheus).
- Passion for fostering technical growth within teams
- Experience with platforms like Databricks for data engineering and analytics is a plus.
Compensation
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Senior Backend Product Software Engineer, Payments
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Staff Backend Product Software Engineer, Commerce Platform
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Role Description
As a Staff Backend Software Engineer focused on the Commerce Platform within the Business Platform org, you will play a critical role in building and evolving the systems that power how Dropbox monetizes its products across all sales motions. You will own and influence systems spanning Salesforce CRM, CPQ, Billing, Partner Portal, and their integrations into the broader Commerce ecosystem, driving improvements in platform architecture, system simplification, and data consistency across complex, distributed workflows.
You will be responsible for driving technical strategy across a highly customized, revenue-critical platform, including planning and executing modernization efforts, measuring system reliability and data integrity, and evaluating tradeoffs between short-term business needs and long-term platform health. You will operate at the intersection of engineering, Sales, and Finance, with high visibility and ownership over decisions that directly impact revenue, customer experience, and the scalability of Dropbox’s monetization systems.
Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here.
Responsibilities
- Design and evolve scalable backend systems that power Dropbox’s Commerce Platform, including CRM, CPQ, Billing, provisioning, and related data workflows.
- Define and drive technical strategy for complex, highly customized systems, balancing short-term delivery with long-term platform scalability and reliability.
- Lead efforts to simplify legacy architectures, reduce system fragmentation, and build generalized, product-agnostic solutions.
- Own end-to-end reliability of revenue-critical systems, including validation, rollout safety, monitoring, and incident response.
- Partner cross-functionally with Engineering, Sales, Finance, and GTM teams to translate business requirements into durable technical solutions.
- Identify and execute on opportunities to improve data integrity, system observability, and operational efficiency across the platform.
- Take ownership of large, ambiguous problem spaces and drive them from definition through execution, influencing both technical and business stakeholders.
Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying.
Requirements
- BS, MS, or PhD in Computer Science or a related technical field involving programming (e.g., Computer Engineering), or equivalent practical experience.
- 12+ years of professional software development experience.
- Proven expertise in building and maintaining large-scale, distributed backend systems.
- Strong system design skills, particularly in complex, stateful, or workflow-driven systems
- Experience building reliable systems with a focus on validation, rollout safety, monitoring, and maintainability
- Experience working on systems in a monetary domain such as ecommerce, subscriptions, billing, payments, or financial systems
- Strong communication and collaboration skills, with experience influencing cross-functional stakeholders
Preferred Qualifications
- Experience with CRM, CPQ, Billing, ecommerce, or similar enterprise workflow platforms (e.g., Salesforce)
- Track record of simplifying or modernizing legacy systems into scalable, maintainable architectures
- Experience working on revenue-critical or monetization platforms at scale
- Experience improving data consistency and integrity across distributed systems
- Demonstrated ability to influence technical direction across teams without direct authority
Compensation
US Zone 1
This role is not available in Zone 1
Ready to apply?
Apply to Dropbox
Staff Backend Product Software Engineer, Commerce Platform
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Role Description
As a Staff Backend Software Engineer focused on the Commerce Platform within the Business Platform org, you will play a critical role in building and evolving the systems that power how Dropbox monetizes its products across all sales motions. You will own and influence systems spanning Salesforce CRM, CPQ, Billing, Partner Portal, and their integrations into the broader Commerce ecosystem, driving improvements in platform architecture, system simplification, and data consistency across complex, distributed workflows.
You will be responsible for driving technical strategy across a highly customized, revenue-critical platform, including planning and executing modernization efforts, measuring system reliability and data integrity, and evaluating tradeoffs between short-term business needs and long-term platform health. You will operate at the intersection of engineering, Sales, and Finance, with high visibility and ownership over decisions that directly impact revenue, customer experience, and the scalability of Dropbox’s monetization systems.
Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here.
Responsibilities
- Design and evolve scalable backend systems that power Dropbox’s Commerce Platform, including CRM, CPQ, Billing, provisioning, and related data workflows.
- Define and drive technical strategy for complex, highly customized systems, balancing short-term delivery with long-term platform scalability and reliability.
- Lead efforts to simplify legacy architectures, reduce system fragmentation, and build generalized, product-agnostic solutions.
- Own end-to-end reliability of revenue-critical systems, including validation, rollout safety, monitoring, and incident response.
- Partner cross-functionally with Engineering, Sales, Finance, and GTM teams to translate business requirements into durable technical solutions.
- Identify and execute on opportunities to improve data integrity, system observability, and operational efficiency across the platform.
- Take ownership of large, ambiguous problem spaces and drive them from definition through execution, influencing both technical and business stakeholders.
Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying.
Requirements
- BS, MS, or PhD in Computer Science or a related technical field involving programming (e.g., Computer Engineering), or equivalent practical experience.
- 12+ years of professional software development experience.
- Proven expertise in building and maintaining large-scale, distributed backend systems.
- Strong system design skills, particularly in complex, stateful, or workflow-driven systems
- Experience building reliable systems with a focus on validation, rollout safety, monitoring, and maintainability
- Experience working on systems in a monetary domain such as ecommerce, subscriptions, billing, payments, or financial systems
- Strong communication and collaboration skills, with experience influencing cross-functional stakeholders
Preferred Qualifications
- Experience with CRM, CPQ, Billing, ecommerce, or similar enterprise workflow platforms (e.g., Salesforce)
- Track record of simplifying or modernizing legacy systems into scalable, maintainable architectures
- Experience working on revenue-critical or monetization platforms at scale
- Experience improving data consistency and integrity across distributed systems
- Demonstrated ability to influence technical direction across teams without direct authority
Compensation
Ready to apply?
Apply to Dropbox
Staff Backend Product Software Engineer, Commerce Platform
Share this job
Role Description
As a Staff Backend Software Engineer focused on the Commerce Platform within the Business Platform org, you will play a critical role in building and evolving the systems that power how Dropbox monetizes its products across all sales motions. You will own and influence systems spanning Salesforce CRM, CPQ, Billing, Partner Portal, and their integrations into the broader Commerce ecosystem, driving improvements in platform architecture, system simplification, and data consistency across complex, distributed workflows.
You will be responsible for driving technical strategy across a highly customized, revenue-critical platform, including planning and executing modernization efforts, measuring system reliability and data integrity, and evaluating tradeoffs between short-term business needs and long-term platform health. You will operate at the intersection of engineering, Sales, and Finance, with high visibility and ownership over decisions that directly impact revenue, customer experience, and the scalability of Dropbox’s monetization systems.
Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here.
Responsibilities
- Design and evolve scalable backend systems that power Dropbox’s Commerce Platform, including CRM, CPQ, Billing, provisioning, and related data workflows.
- Define and drive technical strategy for complex, highly customized systems, balancing short-term delivery with long-term platform scalability and reliability.
- Lead efforts to simplify legacy architectures, reduce system fragmentation, and build generalized, product-agnostic solutions.
- Own end-to-end reliability of revenue-critical systems, including validation, rollout safety, monitoring, and incident response.
- Partner cross-functionally with Engineering, Sales, Finance, and GTM teams to translate business requirements into durable technical solutions.
- Identify and execute on opportunities to improve data integrity, system observability, and operational efficiency across the platform.
- Take ownership of large, ambiguous problem spaces and drive them from definition through execution, influencing both technical and business stakeholders.
Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying.
Requirements
- BS, MS, or PhD in Computer Science or a related technical field involving programming (e.g., Computer Engineering), or equivalent practical experience.
- 12+ years of professional software development experience.
- Proven expertise in building and maintaining large-scale, distributed backend systems.
- Strong system design skills, particularly in complex, stateful, or workflow-driven systems
- Experience building reliable systems with a focus on validation, rollout safety, monitoring, and maintainability
- Experience working on systems in a monetary domain such as ecommerce, subscriptions, billing, payments, or financial systems
- Strong communication and collaboration skills, with experience influencing cross-functional stakeholders
Preferred Qualifications
- Experience with CRM, CPQ, Billing, ecommerce, or similar enterprise workflow platforms (e.g., Salesforce)
- Track record of simplifying or modernizing legacy systems into scalable, maintainable architectures
- Experience working on revenue-critical or monetization platforms at scale
- Experience improving data consistency and integrity across distributed systems
- Demonstrated ability to influence technical direction across teams without direct authority
Ready to apply?
Apply to Dropbox
Principal Engineer, Identity & Engagement
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Role Description
Responsibilities
- Technical leadership and architecture: Define and drive the technical roadmap for identity and engagement platform services, including APIs, service boundaries, data models, and reliability goals.
- Modernization and platform evolution: Lead multi-quarter modernization efforts (e.g., reducing legacy dependencies, improving scalability, simplifying integrations) with a focus on cohesion, observability, and operational excellence.
- Identity and access systems: Design and improve authentication, authorization, account integrity, and identity lifecycle services with strong security and privacy posture.
- Engagement and insights foundations: Build and evolve the systems that power engagement signals, experimentation hooks, telemetry/analytics pipelines, and usage insights to support product iteration and growth.
- Developer velocity and platform enablement: Create reusable platform primitives, reference architectures, and best practices that make it easier for product teams to build safely and quickly.
- Cross-functional collaboration: Partner with Product, Design, Security, Infrastructure, and AI/ML teams to align technical decisions with customer outcomes and organizational priorities.
- Execution and quality: Own delivery of complex initiatives end-to-end—breaking down ambiguous problems, driving alignment, and ensuring high-quality implementation, testing, rollout, and oncall readiness.
- Mentorship and influence: Mentor senior engineers, review critical designs, elevate engineering standards, and influence technical direction across teams beyond your immediate scope.
Requirements
- 12+ years of software engineering experience, including significant experience designing and operating large-scale backend or platform systems.
- Proven ability to lead architecture for distributed systems with high reliability, performance, and security requirements.
- Strong expertise in at least two of the following areas: identity/authn/authz, service API design, analytics/telemetry infrastructure, search/retrieval foundations, experimentation platforms, or engagement systems.
- Track record of driving modernization efforts in complex environments (e.g., migrating legacy systems, improving data quality and observability, simplifying architecture).
- Excellent technical judgment and ability to balance speed, stability, and long-term maintainability.
- Strong communication skills: able to write clear design docs, align stakeholders, and lead technical decision-making across teams.
Preferred Qualifications
- Experience with cloud-scale identity platforms (SSO, session management, risk signals, account security, privacy controls).
- Familiarity with AI enablement infrastructure, especially data pipelines, engagement signals, retrieval/search systems, and feedback loops.
- Experience building or operating multi-tenant SaaS platforms with strong compliance and security requirements.
- Demonstrated ability to influence org-wide standards and technical strategy (beyond a single team), including mentorship of other tech leads and principals.
Compensation
US Zone 1
This role is not available in Zone 1
Ready to apply?
Apply to Dropbox
Principal Engineer, Identity & Engagement
Share this job
Role Description
Responsibilities
- Technical leadership and architecture: Define and drive the technical roadmap for identity and engagement platform services, including APIs, service boundaries, data models, and reliability goals.
- Modernization and platform evolution: Lead multi-quarter modernization efforts (e.g., reducing legacy dependencies, improving scalability, simplifying integrations) with a focus on cohesion, observability, and operational excellence.
- Identity and access systems: Design and improve authentication, authorization, account integrity, and identity lifecycle services with strong security and privacy posture.
- Engagement and insights foundations: Build and evolve the systems that power engagement signals, experimentation hooks, telemetry/analytics pipelines, and usage insights to support product iteration and growth.
- Developer velocity and platform enablement: Create reusable platform primitives, reference architectures, and best practices that make it easier for product teams to build safely and quickly.
- Cross-functional collaboration: Partner with Product, Design, Security, Infrastructure, and AI/ML teams to align technical decisions with customer outcomes and organizational priorities.
- Execution and quality: Own delivery of complex initiatives end-to-end—breaking down ambiguous problems, driving alignment, and ensuring high-quality implementation, testing, rollout, and oncall readiness.
- Mentorship and influence: Mentor senior engineers, review critical designs, elevate engineering standards, and influence technical direction across teams beyond your immediate scope.
Requirements
- 12+ years of software engineering experience, including significant experience designing and operating large-scale backend or platform systems.
- Proven ability to lead architecture for distributed systems with high reliability, performance, and security requirements.
- Strong expertise in at least two of the following areas: identity/authn/authz, service API design, analytics/telemetry infrastructure, search/retrieval foundations, experimentation platforms, or engagement systems.
- Track record of driving modernization efforts in complex environments (e.g., migrating legacy systems, improving data quality and observability, simplifying architecture).
- Excellent technical judgment and ability to balance speed, stability, and long-term maintainability.
- Strong communication skills: able to write clear design docs, align stakeholders, and lead technical decision-making across teams.
Preferred Qualifications
- Experience with cloud-scale identity platforms (SSO, session management, risk signals, account security, privacy controls).
- Familiarity with AI enablement infrastructure, especially data pipelines, engagement signals, retrieval/search systems, and feedback loops.
- Experience building or operating multi-tenant SaaS platforms with strong compliance and security requirements.
- Demonstrated ability to influence org-wide standards and technical strategy (beyond a single team), including mentorship of other tech leads and principals.
Compensation
Ready to apply?
Apply to Dropbox