Role Description

GTM TechOps owns the systems, data, and automation that power the full customer lifecycle, from first touch through renewal and expansion. This role sits within that ecosystem, with a focus on enabling our customer-facing GTM teams through AI-powered tools and workflows.

As a Product Manager, GTM Systems, you will define and drive how AI is applied across our GTM systems. This includes identifying high-impact use cases, evaluating and integrating first-party and third-party tools, and ensuring solutions work seamlessly within the broader GTM ecosystem.

You will partner closely with engineering, technical architects, design, analytics, operations, and enablement to turn business needs into production-ready solutions that improve how sales, marketing, and customer teams operate day to day.

You will own the product lifecycle from problem definition through execution and adoption, including rapid prototyping to explore and validate ideas. You will set priorities and make tradeoffs that balance speed with long-term system health. 

Success in this role requires strong product judgment, systems thinking, and a practical understanding of applied AI in operational environments.

Responsibilities

Shape and drive the AI roadmap and priorities for GTM systems

• Define how AI is applied across customer-facing GTM workflows
• Identify, compare, and prioritize the highest-impact opportunities across sales, marketing, and customer success
• Balance near-term impact with longer-term platform capabilities such as decisioning and orchestration

Define and operationalize AI-driven workflows

• Shape how systems determine and trigger next best actions across the customer lifecycle
• Define how customer context, priority, and signals inform decisions and automation
• Establish when actions are handled by AI versus human teams, and how those interactions are coordinated

Deliver AI-powered solutions end to end

• Translate GTM needs into scalable product requirements
• Use rapid prototyping to explore ideas and de-risk decisions early
• Lead development from problem definition through launch in partnership with engineering and technical architects
• Ensure solutions are embedded in core systems and usable in day-to-day workflows

Drive adoption and business impact

• Partner with operations and enablement to drive adoption and change how GTM teams operate
• Define success metrics and iterate based on performance and user feedback
• Collaborate with engineering, technical architects, design, analytics, operations, and enablement to align on priorities, tradeoffs, and execution

Requirements

• Demonstrated product management experience, preferably in SaaS or internal platforms
• Strong understanding of CRM and GTM systems such as Salesforce and adjacent tools
• Proven ability to set product direction, prioritize effectively, and drive execution across cross-functional teams
• Strong analytical skills, including defining metrics and making data-informed decisions
• Experience evaluating and integrating third-party tools alongside first-party development
• Familiarity with applying AI to business workflows such as automation, decisioning, or copilots
• Ability to operate with speed and make sound tradeoffs under ambiguity
• Clear communication skills and ability to align engineering, technical architects, analytics, operations, and enablement stakeholders

Preferred Qualifications

• Experience with AI/automation in GTM workflows (agent assist, enrichment, copilots, etc.)
• Experience working in hybrid PLG and sales-led environments
• Experience with tools for experimentation, analytics, or workflow automation
• Experience driving simplification or consolidation across a fragmented tool or system landscape
• Experience leveraging AI/LLM-powered tools and workflows to improve product experiences, accelerate experimentation/analysis, and inform product decision-making (e.g., prototyping, AI-assisted analytics/insight generation)

Role Description

GTM TechOps owns the systems, data, and automation that power the full customer lifecycle, from first touch through renewal and expansion. This role sits within that ecosystem, with a focus on enabling our customer-facing GTM teams through AI-powered tools and workflows.

As a Product Manager, GTM Systems, you will define and drive how AI is applied across our GTM systems. This includes identifying high-impact use cases, evaluating and integrating first-party and third-party tools, and ensuring solutions work seamlessly within the broader GTM ecosystem.

You will partner closely with engineering, technical architects, design, analytics, operations, and enablement to turn business needs into production-ready solutions that improve how sales, marketing, and customer teams operate day to day.

You will own the product lifecycle from problem definition through execution and adoption, including rapid prototyping to explore and validate ideas. You will set priorities and make tradeoffs that balance speed with long-term system health. 

Success in this role requires strong product judgment, systems thinking, and a practical understanding of applied AI in operational environments.

Responsibilities

Shape and drive the AI roadmap and priorities for GTM systems

• Define how AI is applied across customer-facing GTM workflows
• Identify, compare, and prioritize the highest-impact opportunities across sales, marketing, and customer success
• Balance near-term impact with longer-term platform capabilities such as decisioning and orchestration

Define and operationalize AI-driven workflows

• Shape how systems determine and trigger next best actions across the customer lifecycle
• Define how customer context, priority, and signals inform decisions and automation
• Establish when actions are handled by AI versus human teams, and how those interactions are coordinated

Deliver AI-powered solutions end to end

• Translate GTM needs into scalable product requirements
• Use rapid prototyping to explore ideas and de-risk decisions early
• Lead development from problem definition through launch in partnership with engineering and technical architects
• Ensure solutions are embedded in core systems and usable in day-to-day workflows

Drive adoption and business impact

• Partner with operations and enablement to drive adoption and change how GTM teams operate
• Define success metrics and iterate based on performance and user feedback
• Collaborate with engineering, technical architects, design, analytics, operations, and enablement to align on priorities, tradeoffs, and execution

Requirements

• Demonstrated product management experience, preferably in SaaS or internal platforms
• Strong understanding of CRM and GTM systems such as Salesforce and adjacent tools
• Proven ability to set product direction, prioritize effectively, and drive execution across cross-functional teams
• Strong analytical skills, including defining metrics and making data-informed decisions
• Experience evaluating and integrating third-party tools alongside first-party development
• Familiarity with applying AI to business workflows such as automation, decisioning, or copilots
• Ability to operate with speed and make sound tradeoffs under ambiguity
• Clear communication skills and ability to align engineering, technical architects, analytics, operations, and enablement stakeholders

Preferred Qualifications

• Experience with AI/automation in GTM workflows (agent assist, enrichment, copilots, etc.)
• Experience working in hybrid PLG and sales-led environments
• Experience with tools for experimentation, analytics, or workflow automation
• Experience driving simplification or consolidation across a fragmented tool or system landscape
• Experience leveraging AI/LLM-powered tools and workflows to improve product experiences, accelerate experimentation/analysis, and inform product decision-making (e.g., prototyping, AI-assisted analytics/insight generation).

Compensation

Role Description

​​GTM TechOps owns the systems, data, and automation that power the full customer lifecycle, from first touch through renewal and expansion. This role sits at the center of that ecosystem.​

​​As a Technical Architect, you will define how our GTM platforms work together in practice. That means translating business strategy and process into scalable system design across Salesforce, marketing automation, customer success, support platforms, and our broader data and AI stack.​

​​This is not a pure “draw the diagram” architecture role. You will work directly with engineering, product, operations, and data teams to ensure what we design is actually buildable, adopted, and durable. You’ll help us move faster with fewer handoffs, while keeping a high bar for data quality, system integrity, and long-term maintainability.

Responsibilities

• Define how systems connect across the full lifecycle (lead → opportunity → close → onboarding → adoption → renewal → expansion).
• Structure solutions around core business capabilities to reduce fragmentation and improve reuse.
• Ensure clean handoffs, consistent data models, and scalable automation across domains.
• Lead architecture for Salesforce, marketing automation, customer success platforms, and support tooling.
• Partner with data teams to align system design with the GTM data model and downstream analytics needs.
• Define how AI is embedded into GTM workflows (agent assist, seller workflows, automation, enrichment).
• Ensure solutions are practical, governed, and integrated into core systems rather than one-off tools.
• Design reliable, scalable integrations across internal and third-party systems.
• Define how systems share data, stay in sync, and interact without conflicts.
• Set and enforce standards for system design, data quality, and technical implementation.
• Participate in cross-functional architecture reviews with Enterprise Engineering and domain architects.
• Evaluate tools and capabilities in the context of the broader ecosystem.
• Drive consolidation and simplicity where possible.
• Partner closely with engineering leads to ensure architecture translates cleanly into execution.
• Mentor engineers and program managers on system design and tradeoffs.

Requirements

• 8+ years of demonstrated success designing and delivering complex, multi-system. architectures within SaaS or comparable environments.
• Deep experience with CRM platforms (Salesforce strongly preferred) and adjacent GTM systems.
• Strong understanding of data modeling, integrations, and system design patterns.
• Experience working across Sales, Marketing, Customer Success, or Support workflows.
• Proven ability to balance speed vs. long-term scalability without over-engineering.
• Comfortable operating in a cross-functional environment with engineering, operations, and business stakeholders.

Preferred Qualifications

• Experience with AI/automation in GTM workflows (agent assist, enrichment, copilots, etc.).
• Background working in a hybrid PLG + sales-led motion.
• Familiarity with modern data stacks (Databricks, reverse ETL, event-driven architectures).
• Exposure to CPQ, billing, or commercial systems.
• Experience navigating platform consolidation or large-scale tech stack simplification.
• Prior involvement in architecture governance or cross-org design councils.

Compensation

Role Description

​​GTM TechOps owns the systems, data, and automation that power the full customer lifecycle, from first touch through renewal and expansion. This role sits at the center of that ecosystem.​

​​As a Technical Architect, you will define how our GTM platforms work together in practice. That means translating business strategy and process into scalable system design across Salesforce, marketing automation, customer success, support platforms, and our broader data and AI stack.​

​​This is not a pure “draw the diagram” architecture role. You will work directly with engineering, product, operations, and data teams to ensure what we design is actually buildable, adopted, and durable. You’ll help us move faster with fewer handoffs, while keeping a high bar for data quality, system integrity, and long-term maintainability.

Responsibilities

• Define how systems connect across the full lifecycle (lead → opportunity → close → onboarding → adoption → renewal → expansion).
• Structure solutions around core business capabilities to reduce fragmentation and improve reuse.
• Ensure clean handoffs, consistent data models, and scalable automation across domains.
• Lead architecture for Salesforce, marketing automation, customer success platforms, and support tooling.
• Partner with data teams to align system design with the GTM data model and downstream analytics needs.
• Define how AI is embedded into GTM workflows (agent assist, seller workflows, automation, enrichment).
• Ensure solutions are practical, governed, and integrated into core systems rather than one-off tools.
• Design reliable, scalable integrations across internal and third-party systems.
• Define how systems share data, stay in sync, and interact without conflicts.
• Set and enforce standards for system design, data quality, and technical implementation.
• Participate in cross-functional architecture reviews with Enterprise Engineering and domain architects.
• Evaluate tools and capabilities in the context of the broader ecosystem.
• Drive consolidation and simplicity where possible.
• Partner closely with engineering leads to ensure architecture translates cleanly into execution.
• Mentor engineers and program managers on system design and tradeoffs.

Requirements

• 8+ years of demonstrated success designing and delivering complex, multi-system. architectures within SaaS or comparable environments.
• Deep experience with CRM platforms (Salesforce strongly preferred) and adjacent GTM systems.
• Strong understanding of data modeling, integrations, and system design patterns.
• Experience working across Sales, Marketing, Customer Success, or Support workflows.
• Proven ability to balance speed vs. long-term scalability without over-engineering.
• Comfortable operating in a cross-functional environment with engineering, operations, and business stakeholders.

Preferred Qualifications

• Experience with AI/automation in GTM workflows (agent assist, enrichment, copilots, etc.).
• Background working in a hybrid PLG + sales-led motion.
• Familiarity with modern data stacks (Databricks, reverse ETL, event-driven architectures).
• Exposure to CPQ, billing, or commercial systems.
• Experience navigating platform consolidation or large-scale tech stack simplification.
• Prior involvement in architecture governance or cross-org design councils.

Compensation

Role Description

As a Customer Systems Administrator on the Customer Systems team within Dropbox's Go-To-Market organization, you will play a crucial role in platform administration, access governance, and operational reliability across the systems that power Dropbox's customer-facing operations. Day to day, you'll be configuring and maintaining platforms across the customer lifecycle, enforcing security and access control policies, and driving AI-powered tooling and automations. You'll gain direct ownership of production systems that the business relies on daily, deep cross-functional exposure to Engineering and Customer Experience and Success, access to industry-leading AI tooling, and the opportunity to shape how customer tooling scales at Dropbox.

Responsibilities

• Manage and evolve the team's portfolio of support and post-sales platforms to meet the changing needs of the Customer Experience and Customer Success organizations.
• Serve as a primary on-call responder, owning incident resolution and stakeholder communication during platform disruptions.
• Drive the adoption and integration of AI-powered tools and automations across customer platforms to improve user efficiency and customer outcomes.
• Partner with Engineering and Customer Experience and Success  to translate business needs into platform solutions.
• Identify and execute platform improvements that reduce operational friction, increase reliability, and scale with the business.
• Build and maintain the team's automation tooling and scripting infrastructure.
• Establish and maintain the documentation standards that keep the team operationally resilient, including SOPs, runbooks, and system guide.

Requirements

• 4+ years of proven experience administering enterprise support or customer platforms in a production environment.
• Proficiency with AI tools and scripting languages (e.g., Python, Bash, JavaScript), with a demonstrated comfort incorporating both into daily workflows to increase efficiency and output.
• Demonstrated experience managing multi-platform environments.
• Experience governing platform access — provisioning, role-based access control, and security policy enforcement.
• Track record of shipping platform changes through structured processes: scoping, testing, communicating, and deploying without disruption.
• Operational maturity with demonstrated experienced owning incident response, triaging escalations, and maintaining composure under pressure.
• Ability to produce and maintain clear, structured documentation — SOPs, runbooks, and system guides that are accessible to both technical and non-technical. audiences

Preferred Qualifications

• Experience administering support platforms such as Zendesk, Amazon Connect, or similar contact center and ticketing systems.
• Proven experience deploying AI tooling or automation frameworks to improve team workflows and operational efficiency.
• Working knowledge of AWS services, cloud infrastructure fundamentals, and familiarity with modern data platforms such as Databricks.
• Experience with sales platforms, supporting Sales & Customer Success operations such as Highspot, Planhat, Outreach.
• Platform admin certifications (e.g., Zendesk Admin, Salesforce Certified Admin).

Compensation

Role Description

As a Customer Systems Administrator on the Customer Systems team within Dropbox's Go-To-Market organization, you will play a crucial role in platform administration, access governance, and operational reliability across the systems that power Dropbox's customer-facing operations. Day to day, you'll be configuring and maintaining platforms across the customer lifecycle, enforcing security and access control policies, and driving AI-powered tooling and automations. You'll gain direct ownership of production systems that the business relies on daily, deep cross-functional exposure to Engineering and Customer Experience and Success, access to industry-leading AI tooling, and the opportunity to shape how customer tooling scales at Dropbox.

Responsibilities

• Manage and evolve the team's portfolio of support and post-sales platforms to meet the changing needs of the Customer Experience and Customer Success organizations.
• Serve as a primary on-call responder, owning incident resolution and stakeholder communication during platform disruptions.
• Drive the adoption and integration of AI-powered tools and automations across customer platforms to improve user efficiency and customer outcomes.
• Partner with Engineering and Customer Experience and Success  to translate business needs into platform solutions.
• Identify and execute platform improvements that reduce operational friction, increase reliability, and scale with the business.
• Build and maintain the team's automation tooling and scripting infrastructure.
• Establish and maintain the documentation standards that keep the team operationally resilient, including SOPs, runbooks, and system guide.

Requirements

• 4+ years of proven experience administering enterprise support or customer platforms in a production environment.
• Proficiency with AI tools and scripting languages (e.g., Python, Bash, JavaScript), with a demonstrated comfort incorporating both into daily workflows to increase efficiency and output.
• Demonstrated experience managing multi-platform environments.
• Experience governing platform access — provisioning, role-based access control, and security policy enforcement.
• Track record of shipping platform changes through structured processes: scoping, testing, communicating, and deploying without disruption.
• Operational maturity with demonstrated experienced owning incident response, triaging escalations, and maintaining composure under pressure.
• Ability to produce and maintain clear, structured documentation — SOPs, runbooks, and system guides that are accessible to both technical and non-technical. audiences

Preferred Qualifications

• Experience administering support platforms such as Zendesk, Amazon Connect, or similar contact center and ticketing systems.
• Proven experience deploying AI tooling or automation frameworks to improve team workflows and operational efficiency.
• Working knowledge of AWS services, cloud infrastructure fundamentals, and familiarity with modern data platforms such as Databricks.
• Experience with sales platforms, supporting Sales & Customer Success operations such as Highspot, Planhat, Outreach.
• Platform admin certifications (e.g., Zendesk Admin, Salesforce Certified Admin).

Compensation