Who we are

DoubleVerify is a leading software platform for digital media measurement, data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, publishers and digital ad platforms. DV’s technology platform provides advertisers with consistent and unbiased data and analytics that can be used to optimize the quality and return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

The Senior Client Support Analyst is a technical expert within our Publisher Client Services team who resolves complex client issues across our full product suite. You'll work alongside a tight-knit group of people who are as invested in solving problems as they are in supporting each other. This role serves as an escalation point for challenging technical issues, partnering closely with Product, Engineering, and Client Development teams to deliver solutions and drive continuous improvement. You'll own complex troubleshooting, create documentation that scales support across the team, and build trusted relationships with clients who rely on your expertise. Your work has real impact: you'll help inform our product roadmap while empowering publishers to confidently monetize their content while maintaining the quality and transparency they need to succeed.

What You'll Do

• Serve as the escalation point for complex level 2 technical issues across the entire DVPS product suite, a SaaS platform for Publishers

• Build strong client relationships by delivering thoughtful solutions that anticipate future needs

• Troubleshoot technical issues with customers, identifying whether problems stem from product flaws or training needs

• Diagnose and resolve novel issues that don't fit existing playbooks—create the playbook for others to follow

• Design custom solutions leveraging advanced Excel analysis and data manipulation to address unique client requirements

• Document complex solutions and convert level 2 issues into level 1 processes that empower the team

• Partner with Product, Engineering, and Development teams to identify and drive improvements based on client feedback

• Maintain expert-level knowledge of DVPS products and stay ahead of industry trends in ad verification

• Perform advanced data analysis to uncover insights and support strategic decision-making

• Provide guidance and mentorship to Client Support Analysts, elevating team expertise

Who You Are

We're looking for someone who brings both technical chops and genuine care for solving client problems. More specifically:

• You have 4+ years in technical client support, SaaS platforms, ad operations, or similar client-facing roles where you've been the person others turn to

• You're an Excel power user—complex formulas, data modeling, and analytical problem-solving are second nature

• You know ad tech beyond the buzzwords—you've worked hands-on with DSPs, ad serving, programmatic, or verification platforms

• You're self-motivated and accountable. When you see something that needs doing, you don't wait to be asked

• You can translate technical complexity into clear explanations that make clients feel confident, not confused

• You have strong analytical instincts and can get to the root cause of an issue, not just the symptoms

• You're comfortable figuring things out when there isn't a clear playbook

• You've created documentation or processes that actually help people (not just check a box)

We'd be especially excited if you have:

• Experience with Freshdesk, Jira, Confluence, and Looker Studio

• Working knowledge of Chrome Developer Tools and Charles Proxy

• Background in publisher operations, brand safety, or fraud detection

• Experience with AI: prompt design, workflows, and implementation

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. The estimated salary range for this role based on the qualifications set forth in the job description is between $68,000 to $129,000. This role will also be eligible for bonus/commission (as applicable), equity, and benefits. The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!

Who We Are

DV is the leader in digital performance solutions, helping our advertiser and agency partners Verify the quality of their digital campaigns, Optimise to improve performance and Prove that they’re achieving their business outcomes, through unbiased 3rd party data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, agencies, publishers, and digital ad platforms.  Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

DoubleVerify’s (DV) Business Development team plays a pivotal role in DV’s growth by leading and executing strategic partnerships within the adtech industry.  The Vice President, Business Development – Activation will be primarily responsible for the growth and expansion of DV’s activation solutions across Demand Side Platforms (DSPs).  DV’s integrations with DSPs support the pre-bid targeting solutions used by DV advertiser customers globally.  The VP, Business Development – Activation will play a critical role in developing relationships with both leading and emerging DSPs, identifying growth opportunities across this strategic channel.  This role will partner closely with DV’s Product Management and Solutions Engineering teams, delivering best-in-class targeting solutions and integrations to support DV’s growth. 

DV’s Business Development team is a core business unit dedicated to driving unique, value-added partnerships within the adtech community and to ensuring consistent coverage of DV services across all environments.  The Vice President, Business Development – Activation will serve as a senior leader on the team helping shape the future growth of DV.

What You'll Do

• Develop trusted, value-added relationships with key counterparts across DV’s DSP partnership base. Identify and execute new DSP partnership opportunities based on client demand and revenue opportunity.
• Create and execute business development strategy and roadmap aimed to assess current coverage and distribution of DV targeting solutions and drive incremental revenue streams for the company.
• Assess and optimize internal process related to the management of DSP integrations, including pricing, billing and product updates.
• Effectively identify, secure, and manage partnerships with key stakeholders across the ecosystem as required by the business, including with platforms, publishers, and vendors.
• Identify and develop new revenue-generating opportunities, building the business case and advocating with senior leadership.
• Adjust prioritization of workload to manage dynamic needs of the business, including ongoing collaboration with DV Product and Commercial leadership.
• Represent DV’s value propositions, best practices, and viewpoints with industry associations, events, and amplify through industry speaking opportunities.

Who You Are

• Over 10 years of demonstrated excellence in business development or partnership roles.
• Demonstrated ability to establish trusted relationships, navigate a large partner organization, and drive strategic deals to a close under a tight timeline.
• Profound understanding of advertising technology, with specific preference for knowledge of verification, media mix modeling, and outcome measurement solutions.
• Proven track record of identifying, securing, and managing revenue-generating partnerships.
• Exceptional communication, presentation, and negotiation skills.
• Experience, familiarity and comfort partnering with product teams to jointly drive efforts forward
• Strategic mindset with the capacity to translate market insights into actionable strategies.
• Bachelor’s Degree from an accredited institution (MBA preferred).

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV. The estimated salary range for this role based on the qualifications set forth in the job description is between $200,000- $290,000. This role will also be eligible for bonus/commission (as applicable), equity, and benefits.
The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!