About the Team

The Sales Lab org incubates DoorDash’s highest priority bets. The team manages a portfolio of bets, from early proof-of-concept discovery, to finding product-market-fit with MVPs, to building the go-to market plan for full-scale launch. We work across all verticals and Merchant segments. 

About the Role

We’re looking for a Director, Sales Lab, who will lead a team of 20+ merchant-facing reps, testing pitches, pricing models, and features, documenting learnings to provide data-backed recommendations on strategy, product, and pricing. You will create playbooks for scaled launches and go-to-market readiness, outlining tests, iterations, and future recommendations. 

You’ll set the vision for how the team operates and be responsible for their performance, including coaching and developing on sales skills, driving high productivity and insights, and implementing new sales tooling. 

You’ll partner with General Managers to define product-market-fit across a variety of verticals and target customer profiles. You’ll guide them through the discovery, testing, and scaling process to land these new bets into full-fledged products that drive merchant adoption, growth, and profitability. 

This role will report to the Senior Director of Merchant Strategy and GTM. We expect this role to be flexible, with some time remote, some time in office, and some time traveling in the field to visit Merchants to conduct Merchant discovery, sell, onboard, troubleshoot etc. 

You’re Excited About This Opportunity Because You Will:

• Lead Strategic Growth Bets to Scale: You will be at the forefront of DoorDash's innovation and big bets, helping to shepherd our GM and Sales orgs find product-market-fit for our next $1B business
• Be the Voice of the Merchant: You will bring our merchants new products and uncover unique Merchant needs, honing in on the right merchant profile for each product
• Influence the DoorDash Ecosystem: You will work highly cross-functionally with Product, Strategy & Operations, and Sales teams, ensuring our product feedback loop is seamless
• Drive Sales Excellence: You will own the performance and productivity for a 20+ organization, using both quantitative and qualitative data to inform strategy
• Build the playbook for how we sell at DoorDash: You will drive the sales strategy for how we go to market with new and existing products as part of a holistic suite, testing new GTM motions (bundling, packages, sequencing)

We’re Excited About You Because You Have:

• Track record of impact – you’ve been in the trenches and have a proven track record of driving significant, company-wide impact.
• Bias to action and agility – you move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front. 
• “Breakthrough walls” mentality – you are constantly pushing the envelope of what is possible and can figure out a way to make almost anything happen. You’re a playmaker.
• Clarity of thought – you can articulate a clear vision to cross-functional partners.
• Skilled executive management and communication, especially at managing up and across DoorDash and going toe to toe with our most senior leaders.
• Strong leadership and maturity to build (attract, hire, retain) and scale a world-class organization. 
• Proven ability to create clarity and focus in complex and ambiguous problem spaces; prioritization and pragmatism. 
• Demonstrated experience in building the team necessary to fulfill the strategy. Proactively involved in recruiting, mentoring, and developing team members.
• 10+ years of relevant management experience

We expect this position to be filled by 7/3/2026.

About the Team

The Outside Sales team has been the face of DoorDash to our merchant partners since our founding in 2013. Stationed locally across markets, the team builds deep relationships with the most iconic and desirable restaurants in each region. As the revenue-driving arm of DoorDash, Outside Sales fuels growth through strong merchant partnerships that improve customer acquisition, retention, and overall marketplace performance. 

This is a field sales opportunity based out of the cities specified above. You will need to live in or in proximity to the cities listed.

About the Role

We are looking for a Strategic Merchant Lead (SML) to drive new business acquisition and deepen DoorDash’s restaurant selection across key markets. These merchants have the most influence on customer growth, selection strength, and conversion – making this one of the most impactful roles in shaping the health and competitiveness of our marketplace. 

This role manages an end-to-end, outbound sales cycle, leveraging both field-based and virtual selling to drive high-impact results. You will prospect, pitch, negotiate, and close new restaurant partnerships while collaborating cross-functionally to structure competitive, creative economic terms and solve complex merchant needs. SMLs play a pivotal role in shaping the dining landscape of their territories, bringing some of the most desirable restaurants—from beloved neighborhood staples to top-tier culinary brands—onto the DoorDash platform.

This is a field sales role with travel within the region. You will ~40% of your time in-field meeting with merchants (typically 2-3 days per week) with additional flexibility to work remotely or from a DoorDash office. In addition, this role will require the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity.

You're excited about this opportunity because you will…

• Own a full outbound sales cycle from prospecting to close for SMB and Local Hero/Premium restaurants.
• Drive 150–200+ weekly outreach activities (calls, emails, in-person visits) and maintain a highly organized 3-4 week sales cycle.
• Close ~16–17 deals per month while spending ~40% of your time in the field meeting restaurant owners.
• Pitch the full DoorDash suite (Marketplace, DashPass, Storefront) and communicate ROI effectively.
• Structure creative, nuanced revenue-share agreements and negotiate competitive economic terms.
• Partner closely with Strategic Finance, Deal Desk, and Operations to bring complex deals across the finish line.
• Navigate internal tools efficiently, including Salesforce, Outreach, Chorus, and Google Suite.
• Share territory learnings, competitive trends, and best practices to strengthen team execution and performance.
• Join a culture that prioritizes learning, ownership, and career development, with direct access to the support and resources you need to grow to the next level.

We're excited about you because you have…

• 3+ years of closing experience in outbound, quota-carrying sales roles.
• Proven ability to consistently exceed goals in a fast-paced environment.
• Experience managing organized, repeatable sales processes and short transactional cycles.
• Strong written and verbal communication skills with the ability to build rapport quickly.
• Technical proficiency with CRM and sales tools (Salesforce, Outreach, Chorus, Google Apps).
• Ability to adapt quickly, manage ambiguity, and maintain strong organization across multiple deal components (rates, bonuses, marketing funds, internal approvals, etc.).
• Demonstrated emotional intelligence, resilience, and a relentless work ethic.
• Ability to creatively engage prospects, create urgency, and overcome objections.
• Strong business judgment and ability to collaborate cross-functionally (90%+ of deals require XFN partnership).

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey