Role: Growth Marketing Manager

Function: Marketing 

Level: Manager

Reports to: Americas Marketing Lead 

Location: Hybrid, Los Angeles or Atlanta, USA

Why You’re Here:

You’re excited to help grow Disguise’s presence in the Americas, and passionate about empowering creatives to unlock exciting new frontiers with leading technology. 

You’re technically curious and excited about constantly learning something new. You’re dynamic and comfortable talking about technical tools for creatives, hardware/software integrations, and real-time visual workflows.

The Role:

We’re looking for a Growth Marketing Manager to join our Americas team and help accelerate pipeline across our highest-priority markets. Reporting into the Americas Campaign Manager, you’ll take ownership of the programmes and channels that move prospects through the funnel from first touch to conversion and beyond.

Day-to-day, this means running digital-first ABM campaigns to win new accounts, nurturing our existing user community to drive activation and retention, and supporting field and event activity across the region. You’ll work closely with Sales to keep marketing tightly connected to revenue goals, and collaborate with the broader global marketing team to ensure everything you do is consistent with our brand and product story.

This is a hands-on role for someone who is equally comfortable analysing campaign data as they are briefing creative. If you thrive in a fast-moving environment, know how to build demand through a multi-channel mix and want to make a direct impact on business growth, we’d love to hear from you.

What you’ll do:

• Support the Americas Campaign Manager in executing the regional marketing strategy, contributing to plans that drive measurable bottom-line impact against our top priority markets
• Lead ABM programmes to identify, target, and convert high-value net-new accounts across the Americas priority markets
• Build and execute multi-channel demand generation campaigns with a strong emphasis on digital channels including paid media, email, SEO and social. While driving a local event strategy for in person touch points
• Nurture and grow our existing customer community through tailored lifecycle marketing, personalised content, and engagement campaigns
• Work closely with the Americas Campaign Manager to support regional planning, and collaborate with the EMEA Growth Marketing Lead to ensure campaigns are consistent with global strategy
• Work closely with Sales and Business Development to align campaigns to pipeline goals, ensuring strong lead quality, smooth handoff, and clear feedback loops
• Manage event and field marketing activity across the Americas, including owned and third-party events, while ensuring the majority of marketing investment is directed towards digital channels
• Partner with Marketing Operations and our Data team to track performance metrics across all you owned activities, delivering regular reporting to key Marketing and Sales stakeholders
• Execute lead nurturing workflows and marketing automation sequences to deliver relevant, timely customer journeys
• Run A/B tests and experiments across campaigns, messaging, and channels to continuously improve conversion rates
• Manage a portion of the Americas growth marketing budget, allocating investment across channels to maximise pipeline impact

 Skills, Experience & Traits:

• 5+ years proven experience in a B2B growth marketing or demand generation marketing role, ideally within a technology or SaaS environment
• Hands-on expertise running ABM campaigns both one-to-one and one-to-many, with demonstrable pipeline results
• Strong digital marketing skills across paid media, SEO, email marketing and social channels
• Experience planning and executing events as part of a broader integrated marketing mix
• Data-driven mindset with the ability to analyse campaign performance and translate insights into action
• Strong copy writing skills, tailoring messaging for a variety of audiences and channels 
• Excellent cross-functional collaboration skills, with experience working closely with Sales and Commercial teams
• Strong project management skills and the ability to manage multiple campaigns simultaneously
• Familiarity with marketing automation platforms and CRM tools (e.g. Pardot, Hubspot, Salesforce, or similar)
• A self-starter mentality, comfortable working with autonomy while staying aligned to global strategy
• Team Player: You like working with folks from all different cultures and walks of life. You’re approachable, authentic, and able to ensure initiatives are successful whether working with the wider global team, or managing an event on your own.

This is the the basic salary range  for U.S. based candidates: USD $80-90,000
Compensation for candidates based outside the U.S. will be determined in line with local market benchmarks and internal equity

Strategic Specifications Lead, Americas

Reports to: VP New Business, Americas
Location: Los Angeles, New York, Atlanta

About the role:

Disguise is looking for a high-impact Strategic Specifications Lead to drive early-stage engagement and pipeline creation across the Americas. This role is focused on influencing large-scale, complex opportunities at the specification stage, ensuring Disguise is positioned early in the project lifecycle to shape requirements, build strategic relationships, and secure high-value deals.

Sitting at the intersection of business development, consultant engagement, and enterprise sales strategy, this role plays a critical part in expanding pipeline quality, increasing deal size, and improving win rates across stadiums, venues, immersive experiences, and enterprise environments.

What you will do:

• Lead the identification and development of high-value, enterprise-level opportunities ($500k–$2M+) across the Americas.
• Build and manage strategic relationships with key consultants, specifiers, system integrators, and enterprise stakeholders to ensure early inclusion in project specifications.
• Position Disguise as a trusted partner in the design and planning phase of major projects (stadiums, venues, themed entertainment, immersive installations, enterprise flagship environments).
• Develop and implement a structured specification strategy, leveraging MEDDPICC to qualify opportunities and define clear paths to close.
• Partner closely with Sales Managers to transition validated opportunities into active deals, ensuring strong handoff and continued deal support.
• Maintain involvement in strategic deals ($500k+) to support late-stage progression and maximize win probability.
• Collaborate with Marketing, BDRs, Product, and regional leadership to align go-to-market efforts and create targeted pipeline generation strategies.
• Provide regular reporting and insights on pipeline development, opportunity quality, market trends, and consultant engagement effectiveness.
• Represent Disguise at key industry events (e.g., NAB, InfoComm), acting as a subject matter expert in immersive and real-time technologies.
• Travel approximately 30% across the Americas to build relationships and support project development.

Experience & Skills:

• Enterprise Sales Background – 8-10 years of experience in B2B sales, with 6+ years focused on complex, multi-stakeholder enterprise deals.
• Specification & Consultant Engagement – Proven experience influencing projects early through consultants, designers, or system integrators.
• Strategic Selling – Strong consultative selling skills with experience shaping deals from inception through close.
• Deal Complexity – Track record of developing and supporting large-scale opportunities ($500k–$2M+) with long sales cycles (6–18+ months).
• Sales Frameworks – Deep familiarity with MEDDPICC (or similar) for qualification and deal strategy.
• Stakeholder Management – Ability to engage and influence C-suite, technical leaders, and external partners.
• Market Knowledge – Experience in immersive installations, themed entertainment, stadiums & venues, live events, AV, or related industries is highly preferred.
• Commercial Acumen – Strong understanding of how to position complex technology solutions within enterprise environments.
• Collaboration – Ability to operate cross-functionally across sales, marketing, product, and leadership teams.

Behaviours & Values:

• Strategic Thinker – Operates upstream, thinking beyond immediate deals to long-term market positioning.
• Proactive Builder – Creates opportunities from scratch rather than relying on inbound demand.
• Accountable & Dependable – Owns pipeline creation and follows through with disciplined execution.
• Dynamic – Comfortable navigating ambiguity and evolving project requirements.
• No Ego – Collaborative, team-first mindset with strong internal alignment.
• Detail-Oriented – Maintains high standards in CRM hygiene, qualification, and deal documentation.

Success Metrics:

• Growth in high-value pipeline generation ($500k+ opportunities).
• Increased early-stage engagement with consultants and enterprise clients.
• Improved deal sizes and conversion rates across strategic opportunities.
• Quality and effectiveness of opportunity handoff to Sales Managers.
• Measurable impact on Disguise’s positioning within key enterprise accounts and verticals.

Role:                                IT Support Specialist
Department:                    IT
Location:                         Atlanta
Reports into:                   Director of IT, UK based
Contract:                         Full Time

About the role

We are seeking an IT Support Specialist based in the Atlanta office to serve as a key point of contact for help desk requests across our global offices. This is a hands-on role combining both desk-side and remote support, ensuring timely and effective resolution of IT issues for teams worldwide.

What you will do 

• Provide first- and second-line technical support to users across global offices, both remotely and in person

• Act as a primary point of contact for help desk requests, ensuring timely resolution and excellent user experience

• Troubleshoot hardware, software, and network issues across Windows, macOS, and common business applications

• Manage user accounts, permissions, and access across core systems (e.g. Google Workspace, Microsoft 365, Slack)

• Set up, configure, and maintain laptops, workstations, and mobile devices

• Support onboarding and offboarding processes, ensuring a smooth experience for new starters and leavers

• Monitor and manage ticket queues, prioritising and escalating issues where necessary

• Maintain accurate documentation of systems, processes, and common fixes

• Collaborate with IT engineers to resolve complex issues and improve support processes

• Contribute to continuous improvement of IT services, tools, and user support standards

Experience we are looking for 

• Proven experience in an IT support or help desk role

• Hands-on experience supporting Google Workspace (G Suite) and/or Microsoft Azure environments

• Experience managing users and permissions in tools such as Slack, Google Admin, and Azure AD

• Strong troubleshooting skills across Windows and macOS environments

• Experience with endpoint management / MDM tools (e.g. Intune, Kandji, or similar)

• Familiarity with ticketing systems (e.g. Jira Service Management, Zendesk, Freshservice)

• Understanding of network fundamentals (Wi-Fi, VPNs, DNS, basic troubleshooting)

• Experience setting up and supporting laptops, mobile devices, and peripherals

• Ability to support a remote / hybrid and globally distributed workforce

• Strong communication skills with a focus on user experience and clear problem-solving

Skills, behaviours and values we are looking for:

• Technical Expertise: Good understanding of IT systems, hardware/software troubleshooting, and network administration to provide timely, effective support.
• Problem-Solving Abilities: Skilled in diagnosing and resolving issues with a structured, methodical approach, ensuring quick and accurate solutions.
• Clear Communication: Ability to explain technical concepts in simple terms to both technical teams and non-technical users, ensuring clarity and transparency.
• Customer-Centric: Excellent customer service skills, with a focus on understanding user needs and delivering a positive support experience.
• Attention to Detail: High standard of accuracy in troubleshooting, documentation, and reporting, ensuring no details are overlooked and issues are fully resolved.
• Proactive & Driven: Demonstrates a proactive mindset, identifying potential problems before they escalate and continuously seeking ways to improve processes.
• Accountability: Takes ownership of assigned tasks and incidents, managing priorities effectively to ensure issues are resolved in a timely and efficient manner.
• Adaptability & Resilience: Comfortable working in a fast-paced environment, quickly adjusting to new technologies, evolving business needs, and high-pressure situations with a positive attitude.
• Collaboration & Teamwork: Works well within cross-functional teams, actively sharing knowledge, offering support, and learning from colleagues to continuously improve team performance.

Role:                                  Senior Support Engineer (North America)
Department:                      Support
Location:                           Atlanta (hybrid)
Reports into:                     Regional Support Manager

About the role:

The Senior Support Engineer is a crucial role in the customer experience team. The customer experience team focuses on providing the best customer interactions throughout the disguise journey. You will be assisting users working on large scale shows using our hardware and software. At times you will be working to tight deadlines, troubleshooting issues that are time critical. 

Our customers are industry leaders (such as Netflix, Disney, Eurosport) who are producing the most interesting, groundbreaking visual experiences. At times you will be working to tight deadlines and troubleshooting issues that are time critical. 

You will be exposed to the full breadth of technology needed to create a successful show (inc and not limited to stage projection, Xr workflows, and our software). We want you to be a highly motivated and positive person looking to push yourself and the team to offer industry-leading levels of support.

We will invest in you and your ability to learn, pushing you to grow and expand in the role and the company. You will be surrounded by an experienced team that can help you develop and improve. disguise is passionate about providing industry-leading support services across the world.

What you will do:

• Share industry knowledge to upskill and support the development of the wider support team.
• Assign and distribute support cases based on team members’ specialist expertise.
• Take ownership of high-priority customer cases and communicate directly with customers to resolve issues.
• Monitor and respond to incoming email and phone enquiries, ensuring a high standard of customer support.
• Prioritise incoming support cases and escalate critical issues when required.
• Create and maintain customer-focused knowledge base articles to share solutions and best practices.
• Support the Projects team with large-scale productions involving specific features and integrations.
• Communicate with colleagues and clients via Slack, Service Cloud, email, and phone to support the full disguise product range.
• Assist other Support Technicians with on-site support visits when needed.
• Collaborate with Development and QA teams by reporting and providing feedback on software and hardware issues.
• Support the Sales and Support teams with demo setups, events, and trade shows.
• Prepare servers for sales demos, testing, and issue reproduction.
• Continuously develop technical knowledge to improve the level of support delivered.
• Participate in a 24/7/365 support rota, providing weekend coverage approximately once every 4–5 weeks (TOIL provided).

Skills, experience and behaviours we are looking for: 

• You have experience working with Disguise Designer as either a show programmer or in-venue Support or with other media servers, (Pixera, Watchout, Hippotizer etc)
• You have experience working closely with the Video team on large-scale shows in one or more of the following industries: Touring Music, Theatre Production, Film/Movie Shoot, Permanent Install
• You have a strong understanding of Video signals and routing, such as Progressive vs Interlaced, colour bitrate, sampling, Genlock and schematics
• You have experience with LED screens, LED processors, and projectors in a commercial environment
• You have experience with 3rd party game engines, such as Unreal Engine (blueprint and levels, exposing parameters), TouchDesigner, Unity, Notch, Blender or equivalent modelling programs (3d modeling and UV mapping) will also be considered
• You are an expert in troubleshooting complex technical problems
• You have experience in a client-facing role working to deadlines
• You thrive in offering mentorship and upskilling more junior members of the team
• You are flexible to work the very occasional odd hours/weekends and to travel to client sites
• You have clear English communication, both verbal and written, to interact with both customers and the internal teams at Disguise 
• You are highly collaborative, working with the support team to resolve complex issues, as well as knowledge sharing
• You are calm under pressure when dealing with complex time critical issues
• You are a resilient and dynamic person, who can easily pivot and adapt in fast-paced environment

Nice-to-have:

• Commercial experience of managed networks, e.g., Cisco, Mellanox, Ubiquiti
• Commercial experience integrating Disguise Designer with 3rd party devices such as Camera Tracking Systems (MOSYS, Stype, NCAM), Automation and control networks (PosiStageNet, OSC) and Lighting desks (DMX, ArtNet, sACN)
• Experience with ST-2110-based workflows (NMOS, PTP, 2022-7 redundancy)