Digital Hands
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Marketing & Enablement Specialist
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Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including best-known brands in the hospitality, financial, manufacturing and communications industries. Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization.
Digital Hands is comprised of innovators leading from the front, fueled by a desire to achieve, test new boundaries, and a determination to do whatever it takes to get there first every time. Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do. At Digital Hands, we take ownership, obsess over our promises, anticipate our customers' needs. and get ahead of every threat so that our customers can focus on their business with the peace of mind that only comes from knowing their cyberworld is secure.
This is a full-time, onsite role at our Tampa Headquarters.
Join Us in the Fight Against Cyber Threats!
We are seeking a dynamic and detail-oriented Marketing & Enablement Specialist to join our growing team in Tampa, FL. This hybrid role sits at the intersection of marketing operations and sales enablement and plays a critical part in equipping our sales and success teams with the tools, training, and content they need to perform at their best.
The ideal candidate is highly analytical and a collaborative self-starter who thrives in a fast-paced environment, has a strong command of marketing technology platforms, and can translate strategy into execution with minimal supervision.
What You’ll Do
Sales & Success Enablement
- Serve as the primary administrator for HubSpot CRM, Salesforce, ZoomInfo, and LinkedIn Sales Navigator; manage licenses, data integrity, and user adoption.
- Own and manage the full onboarding experience for Sales and Customer Success team members, including curriculum design, scheduling, and facilitation.
- Administer and optimize the Litmos LMS platform for Sales and Customer Success training — build, assign, and track training paths for new hires and ongoing learning programs.
- Partner with Sales leadership to identify enablement gaps and develop targeted content, playbooks, and training resources.
- Track and report on enablement KPIs, including onboarding completion rates, ramp time, and tool utilization.
Marketing Operations & Content
- Maintain and regularly refresh the company's library of marketing collateral, sales decks, one-pagers, case studies, and email templates.
- Support demand-generation and ABM campaigns through content creation, HubSpot workflow builds, and landing page updates.
- Help coordinate internal and external events including trade shows, webinars, field and partner marketing events, and company offsites.
What You Bring
- 2-4 years of experience in a marketing, sales enablement, or marketing operations role.
- Hands-on experience administering HubSpot CRM (HubSpot certifications a plus).
- Proficiency with ZoomInfo and LinkedIn Sales Navigator for prospecting and data enrichment.
- Experience managing an LMS platform.
- Strong written and verbal communication skills; able to create polished, professional content independently.
- Proven ability to manage multiple projects simultaneously in a deadline-driven environment.
- Experience coordinating events of varying sizes, including trade show logistics.
Preferred
- Degree in Marketing, Communications, Business, or a related field.
- Familiarity with graphic design tools (Canva, Adobe Creative Suite) for asset creation.
- Experience in a B2B SaaS or technology environment.
- Exposure to content management systems, email marketing platforms, and marketing analytics dashboards.
Digital Hands is dedicated to a diverse and inclusive workplace and culture, and proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Digital Hands is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at talentmanagement@digitalhands.com.
Digital Hands participates in the U.S. Government’s E-Verify program to determine employment eligibility. In compliance with the federal government, all hired applicants will be required to verify identity and employment eligibility upon hire. To learn more about E-Verify, please visit dhs.gov/e-verify.
This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
By submitting your application, you agree that Digital Hands may collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Digital Hands’ recruitment activities. You may delete your application and/or unsubscribe from receiving notifications of career opportunities at Digital Hands at any time. For additional details on how Digital Hands uses and protects your personal information in the application process, including your rights under the California Privacy Rights Act (“CPRA”), click here to view our Privacy Notice.
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Delivery Engineer - USPM
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Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including best-known brands in the hospitality, financial, manufacturing and communications industries. Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization.
Digital Hands is comprised of innovators leading from the front, fueled by a desire to achieve, test new boundaries, and a determination to do whatever it takes to get there first every time. Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do. At Digital Hands, we take ownership, obsess over our promises, anticipate our customers' needs. and get ahead of every threat so that our customers can focus on their business with the peace of mind that only comes from knowing their cyberworld is secure.
About the Role
At Digital Hands, we’re redefining managed security services through Unified Security Posture Management (USPM)—an operating model that delivers continuous visibility into security exposure, operational support for remediation, and enhanced detection across critical enterprise control planes.
We’re looking for a Delivery Engineer to help bring this vision to market. This role blends pre-sales solution engineering, technical architecture, and early-stage service delivery, with a focus on launching our Identity Defense Platform (IDP)—the first capability in our USPM portfolio.
This is a hands-on, builder role for a technically strong professional who is comfortable engaging with customers, designing identity security architectures, and helping operational teams deliver posture-driven managed services at scale.
About You
You’re a Trusted Technical Advisor: You’re comfortable leading technical conversations with both security practitioners and executive stakeholders, translating identity risk into clear, actionable outcomes.
You Have Significant Identity Security Expertise: You understand identity infrastructure across hybrid and cloud environments, including Active Directory, Entra ID, federation services, and privileged access systems.
You’re a Builder: You enjoy working in evolving environments, helping define delivery patterns, playbooks, and scalable service models rather than inheriting fully mature ones.
You Bridge Strategy and Execution: You can support solutioning while also rolling up your sleeves to drive onboarding, stabilization, and operational success post-deployment.
You Collaborate Effectively: You work seamlessly with account teams, service engineering, SOC teams, and product stakeholders to deliver cohesive, high-impact outcomes.
What You’ll Do
Support Solution Positioning & Engagements
Partner with account teams to position posture-driven managed security services, lead technical discovery sessions, design customer-aligned architectures, and support proposal development, validation, and service scoping.
Design & Launch Identity Defense Deployments
Architect and support onboarding for identity monitoring and posture visibility, integrate identity telemetry across enterprise platforms, and configure detection logic and policy controls to reduce identity risk exposure.
Enable Operational Delivery Success
Lead early customer onboarding and stabilization, develop detection playbooks and remediation workflows, contribute to posture reporting frameworks, and provide escalation support during complex identity investigations.
Contribute to Service Engineering & Evolution
Help define repeatable, scalable delivery models for USPM services, provide feedback on tooling and automation opportunities, and assist in evaluating technologies that strengthen posture visibility and attacker detection.
What You Bring
Experience & Background:
6+ years of experience in identity security, managed security services, or security consulting, with exposure to both solution design and service delivery.
Technical Expertise:
Strong understanding of identity infrastructure, cloud environments, and detection ecosystems, including experience integrating technologies such as SIEM, EDR, identity protection, and PAM platforms.
Customer-Facing Capability:
Proven ability to support both pre-sales technical engagements and post-deployment delivery, translating findings into operational improvements customers can act on.
Digital Hands is dedicated to a diverse and inclusive workplace and culture, and proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Digital Hands is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at talentmanagement@digitalhands.com.
Digital Hands participates in the U.S. Government’s E-Verify program to determine employment eligibility. In compliance with the federal government, all hired applicants will be required to verify identity and employment eligibility upon hire. To learn more about E-Verify, please visit dhs.gov/e-verify.
This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
By submitting your application, you agree that Digital Hands may collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Digital Hands’ recruitment activities. You may delete your application and/or unsubscribe from receiving notifications of career opportunities at Digital Hands at any time. For additional details on how Digital Hands uses and protects your personal information in the application process, including your rights under the California Privacy Rights Act (“CPRA”), click here to view our Privacy Notice.
Ready to apply?
Apply to Digital Hands
Customer Success Manager
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#GetThereFirst
Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including best-known brands in the hospitality, financial, manufacturing and communications industries. Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization.
Digital Hands is comprised of innovators leading from the front, fueled by a desire to achieve, test new boundaries, and a determination to do whatever it takes to get there first every time. Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do. At Digital Hands, we take ownership, obsess over our promises, anticipate our customers' needs. and get ahead of every threat so that our customers can focus on their business with the peace of mind that only comes from knowing their cyberworld is secure.
*This is a full-time onsite role in Tampa, Florida.
About the Role
At Digital Hands, we deliver cybersecurity services that help customers achieve measurable business outcomes. We’re seeking a Customer Success Manager (CSM) to support customer adoption, retention, renewals, and service expansion across a portfolio of clients.
In this role, you’ll work closely with Operations and Sales to ensure customers are realizing value from their services while identifying opportunities to renew and expand their relationship with Digital Hands.
About You
- You’re customer‑focused and growth‑minded, with an interest in renewals and add‑on sales
- You have a solid foundation in cybersecurity or IT services
- You’re organized, detail‑oriented, and comfortable managing multiple priorities
- You collaborate well across Sales, Engineering, and Operations
- You’re confident participating in commercial and value‑based customer conversations
What You’ll Do
- Support the Customer Lifecycle
Manage a portfolio of customers through onboarding, ongoing service delivery, renewals, and service expansions. - Coordinate Customer Onboarding & Enhancements
Support the on‑time activation of customer services, including implementations and enhancements, by coordinating with internal delivery teams. - Support Renewals & Expansions
Execute contract renewals and assist with service expansion opportunities, including coordinating pricing, documentation, and internal approvals. - Identify Growth Opportunities Recognize opportunities to expand customer relationships through additional services, optimizations, or solution enhancements aligned with customer needs.
- Lead Customer Communication & Reporting
Contribute to customer reporting, periodic business reviews, and satisfaction surveys to support value‑based conversations. - Support Risk Awareness & Continuous Improvement
Assist in identifying delivery risks, gathering information, and contributing to process improvements that enhance Customer Success outcomes. - Participate in Pre‑Sales for Existing Customers
Support pre‑sales opportunity reviews for expansion opportunities to gain familiarity with proposed solutions and delivery requirements.
What You Bring
- Bachelor’s degree or equivalent experience in Cybersecurity, IT, or a related field
- 3–5 years of experience in Customer Success, Account Management, or a technical customer‑facing role
- Experience in a Managed Services or Managed Security Services (MSSP) environment preferred
- Understanding of the “as‑a‑service” delivery model
- Strong communication, organization, and problem‑solving skills
Core Skills & Attributes
- Customer‑first mindset with attention to detail
- Strong time‑management and prioritization skills
- Ability to work independently and collaboratively
- High integrity, adaptability, and sound judgment
Digital Hands is dedicated to a diverse and inclusive workplace and culture, and proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Digital Hands is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at talentmanagement@digitalhands.com.
Digital Hands participates in the U.S. Government’s E-Verify program to determine employment eligibility. In compliance with the federal government, all hired applicants will be required to verify identity and employment eligibility upon hire. To learn more about E-Verify, please visit dhs.gov/e-verify.
This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
By submitting your application, you agree that Digital Hands may collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Digital Hands’ recruitment activities. You may delete your application and/or unsubscribe from receiving notifications of career opportunities at Digital Hands at any time. For additional details on how Digital Hands uses and protects your personal information in the application process, including your rights under the California Privacy Rights Act (“CPRA”), click here to view our Privacy Notice.
Ready to apply?
Apply to Digital Hands
Network Security Administrator II - Palo Alto Firewall Specialist
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#GetThereFirst
Digital Hands is an innovative Managed Security Service Provider (MSSP) with a mission to protect customer data and make technology available, productive and secure with the strongest talent in the cyber industry. Members of the Digital Hands Team work with leading technologies and protect a dynamic set of enterprise-class customers including best-known brands in the hospitality, financial, manufacturing and communications industries. Digital Hands employees enjoy competitive compensation and benefits, training opportunities, personal skills development, and opportunities for professional advancement across the organization.
Digital Hands is comprised of innovators leading from the front, fueled by a desire to achieve, test new boundaries, and a determination to do whatever it takes to get there first every time. Ideal candidates believe in the mission and vision of the company and have a genuine love for what they do. At Digital Hands, we take ownership, obsess over our promises, anticipate our customers' needs. and get ahead of every threat so that our customers can focus on their business with the peace of mind that only comes from knowing their cyberworld is secure.
* This is an onsite, full-time position at our Tampa Headquarters.
POSITION SUMMARY:
Working within the Digital Hands’ Security Operations Center (SOC), the Network Security Administrator II, Firewall Specialist, is responsible for a broad range of firewall management tasks, including daily administration, advanced support for systems and applications, handling of Move/Add/Change/Delete requests, perform installations and upgrades, and primary liaisons for vendor support on behalf of the customer.
This position is a technical role, requiring a high level of hands-on experience, including a thorough understanding of all aspects of computer, network, and application security, in a very fast-paced services organization. The right candidate must possess proven experience implementing and maintaining a variety of firewall technologies, specifically Palo Alto products.
DUTIES AND RESPONSIBILITIES:
- Monitor, deploy changes, support, and handle day-to-day firewall rule deployments, and firewall hardware/software refresh activities.
- Analyze, recommend, and deploy firewall solutions based on analysis of issues and implications for the business and continuous improvements.
- Identify emerging issues and trends to inform decision-making.
- Conduct independent analysis and assessment to resolve strategic issues around firewall policies and hardware/software refresh.
- Participate in customer implementation/onboarding of related security controls monitoring and/or management.
- Monitor and track performance, and addresses any issues related to firewalls and rule policies.
- Provide end to end technology support including computer, applications, network and storage, and root-cause analysis etc.
- Participate in new technology releases as applicable to firewall.
- Attend internal and customer meetings as required to provide technical expertise and serves as a subject matter expert on network firewall-related matters.
- Analyze network security requirements and implement perimeter security changes.
- Collaborate with customers’ IT and security departments.
- Collaborate with vendor support for security solutions.
- Collaborate with internal departments.
- Maintain health and performance of security solutions.
- Apply latest security patches and ensure proper defenses are implemented.
- Optimize customer network and security postures.
- Perform security assessments and vulnerability scans.
- Create alerts within solutions to trigger operational events or actions.
- Create alerts within monitoring solutions to trigger health and performance alerts.
- Create monthly security reports for customers.
- Create and maintain dashboards for monitoring solutions.
- Participate in business continuity planning and testing.
- Participate in the development and maintenance of Standard Operating Procedures (SOPs) associated with managed systems and applications.
- Participate in on-call rotation.
- Perform other duties as assigned.
EDUCATION AND WORK EXPERIENCE:
- Bachelor's degree in computer science or related field; or equivalent experience.
- 2+ years of experience in Security Administration, preferably working within an MSSP.
- 5+ years hands-on experience with Web Application Firewalls; F5 and Zscaler.
- 5+ years of hands-on firewall experience, preferably with multiple firewall products such as Palo Alto, Fortinet, Check Point, Cisco, and Juniper.
- Must have proven experience implementing, maintaining and writing policies within firewall technologies.
- Extensive experience with policy management and rule deployment.
- Knowledge of firewall rule policy optimizations and remediations.
- Operating systems knowledge and systems administration skills for various versions of UNIX, LINUX, and Windows and Windows Server.
- Professional certifications such as CCSA, CCSE, CCNA, CCNP Security, PCNSA, PCNSE, NSE 4, NSE 5, Network+, Security+, are highly desired.
- Strong knowledge of policies, procedures, audits, and risk management.
- Deep understanding of network and security protocols (SSL, DNS, IPSEC, NAT, etc).
- Experience in information security, ideally in multi-platform environments preferred.
- Experience with analyzing security attacks and exploits.
- Experience with SDN and SASE.
- Experience with SDWAN Technologies.
- Basic understanding of programming concepts and code.
- Access Control Concepts, Methodologies, and Techniques.
- Experience in the evaluation of new technology and security threats as they arise.
- Familiarity with information security best practices.
- Demonstrated documentation skills including creation of project metric reports and the creation of communication plans and change control documents.
KNOWLEDGE, SKILLS AND CHARACTERISTICS REQUIRED:
- High level of interest in security and the need for the Confidentiality, Integrity and Availability of information and information systems to be maintained.
- High level of integrity, judgment, and situational awareness.
- Promoter of cross-team collaboration and growth.
- Excellent verbal and written communication skills.
- Excellent analytical reasoning, creative problem solving, problem sensitivity.
- Excellent presentation and listening skills.
- Excellent organizational and time-management skills and the ability to prioritize.
- Flexibility and adaptability to change.
- Excellent customer service skills.
Digital Hands is dedicated to a diverse and inclusive workplace and culture, and proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
Digital Hands is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at talentmanagement@digitalhands.com.
Digital Hands participates in the U.S. Government’s E-Verify program to determine employment eligibility. In compliance with the federal government, all hired applicants will be required to verify identity and employment eligibility upon hire. To learn more about E-Verify, please visit dhs.gov/e-verify.
This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
By submitting your application, you agree that Digital Hands may collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Digital Hands’ recruitment activities. You may delete your application and/or unsubscribe from receiving notifications of career opportunities at Digital Hands at any time. For additional details on how Digital Hands uses and protects your personal information in the application process, including your rights under the California Privacy Rights Act (“CPRA”), click here to view our Privacy Notice.
Ready to apply?
Apply to Digital Hands