Digital.AI are looking for a Security Support Engineer, to provide customer support for our application protection products. The role is very highly technical and requires an exceptionally detailed understanding of what’s really going on under the hood when a modern application is running.

Our application protection products are used by leading financial institutions, games publishers, media companies etc who trust us to protect their key apps. You will be working closely with our customers’ developers to ensure the protection is applied so that their apps are secure and still work as expected. This is a very different role to the normal assumptions about support; if you want a job that involves constant new challenges, an exceptional number of opportunities to learn about new technologies and a chance to really understand what’s actually going on under the hood in modern applications, this is the role for you. We find some developer experience, and developer experience in a very technical low-level capacity, is necessary in this role; you will be supporting developers and need to understand what they’re doing. However the primary thing we are looking for is someone who’s able and ready to learn new things. Knowledge of security topics or cryptography would be a strong plus but we’re essentially looking for the attitude that’s needed to learn about computer security.

In the first instance you will be supporting our Android protection products, with an assumption that you branch out into other areas as you get up to speed.

Responsibilities:

• Handle incoming support requests, including liaising internally with engineering, product management and other stakeholders to resolve bugs in the product
• Work with product and engineering teams to ensure the customer has what they need to use our products to make their applications secure
• Act as the voice of the customer to our product and engineering teams, to make sure that their priorities are represented in the product and we meet customer’s needs.

Requirements:

• Experience with Android development. Experience of iOS is a large plus.
• Interest and experience in security a plus, especially cryptography experience.
• Ongoing learning attitude
• Bachelor of Science degree in Information Technology, Computer Science or equivalent (preferred)
• 3+ years working in software development or some strongly related area
• A deep understanding of computer technology, such as how applications are compiled and linked.
• Strong problem-solving skills
• Excellent client-facing skills including the ability to work with customers in a manner that is professional, compassionate, and effective
• Excellent written and verbal communication skills
• Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally
• Diplomacy
• Must be able to work in a globally distributed team, working with a range of modern collaboration tools.

Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation.

For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter.

FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.