Your role
Our Regional Partner Manager will be responsible for recruiting, onboarding, and managing telecom partners, technology consultants, VARs, and Master Agents focused on next-generation business communications. You will work closely with Sales and Marketing to manage the regional channel pipeline and go-to-market activities that generate incremental revenue for Dialpad.

This position reports to our RVP, Japan Sales and is based out of our Tokyo, Japan office.

What you’ll do 

• You will be responsible for managing our existing partners as well as recruiting and onboarding new regional partnerships to drive indirect sales in your designated territory.
• You will become a subject matter expert on Dialpad and all our products, leveraging your expertise to educate, train, and capture mindshare with our partners.
• Our channel managers are instrumental in growing company revenue, so you’ll be working closely with partners and our sales team to source new business opportunities and achieve revenue goals.

Skills you’ll bring 

• We are looking for individuals who are goal-oriented and thrive in a fast-paced, technology-driven sales environment. 
• You are a natural people person with excellent communication skills and the ability to influence your audience through presentations, training, and product demonstrations. The ideal candidate will possess the personal drive to deliver what needs to get done and have a proven track record of overachieving sales quotas and pipeline goals.
• 5+ years of Channel Account Management experience onboarding channel partners for a software company in the enterprise software space.
• Recent experience working for an emerging tech company and preferred to be in charge of telecom companies as a partner.
• In-depth knowledge and experience with recruiting partners, value-added resellers, and Master/Sub Agencies.
• Has met and/or exceeded their own direct sales goals.
• Must show a proven methodology to prospect and build pipeline.
• Proven track record of sustained over-performance against sales quotas and pipeline goals.

Why Dialpad

Dialpad’s Agentic AI platform turns conversations into autonomous workflows that drive revenue, efficiency, and unforgettable customer experiences. Fortune 1000 companies trust our AI Voice & Digital Agents to resolve millions of interactions every day. We’re scaling fast and need Forward Deployed Engineers who want to be at the intersection of innovation and business impact.

Your Role

The primary purpose of our Forward Deployed Engineering team is to accelerate the adoption and realization of value from our AI platform by embedding within our most strategic customer accounts. You will be the crucial link that translates complex business challenges into production ready, high-impact Agentic AI systems, driving business outcomes. FDE’s will act as the company's most technically fluent business consultant and the customer's most trusted AI architects. 

What We Do

• Business Translation and Discovery: Rapidly embed with customer stakeholders and operational leaders to deeply understand their most complex, high-stakes business problems. Translate ambiguous business objectives into clear, shippable Agentic AI-powered solutions.

• The Go-To-Market Bridge: Partner directly with our Sales, Sales Engineers, Professional Services and Customer Success teams to serve as the deep technical authority during critical pre-sales evaluations and post-sales deployments. You don't just sell the vision, you build the capability that validates the investment.

• Product Alignment and Influence: Capture common customer pain points, successful integration patterns, and platform limitations discovered in the field. Synthesize and deliver this critical, high-value signal directly back to our core Product and Engineering teams to influence the product roadmap and accelerate feature development.

• AI Envisioning: Navigate complex enterprise infrastructure (cloud, on-prem, data pipelines) to integrate our platform. Guide customers on production grade Agentic bot builds and integration to custom data connectors, orchestration logic, and full-stack systems that bring AI to life.

• Agentic AI Design: Design and deploy complex multi-agent systems, architectures, and fine-tuned models tailored to the customer's unique data, domain, and security requirements. Author multi‑step prompts, retrieval pipelines, and decision logic that plug into CRMs, ERPs, and custom APIs via our MCP framework.

About You

• 4+ years of experience in a high-impact, customer-facing technical role such as Forward Deployed Engineering, Technical Consulting, high touch Sales Engineering or Solutions Architecture, or technical consulting for SaaS/AI products.

• Deep, demonstrable expertise in the modern AI/ML stack: LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks. Proficiency in Python, Go, JS/TS plus hands‑on experience with LLM frameworks.

• Unrivaled Business Acumen: The ability to simplify technical complexity and communicate clear trade-offs, value propositions, and project plans to both a core engineering team and a non-technical C-suite executive.

• You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines.

• Contributor to a dynamic team culture, focused on high growth industry innovation, team collaboration, customer success, and having fun!

• Business-level fluency in Japanese and English required. 

Bonus Points

• Telephony stack knowledge (WebRTC, SIP, SBCs).

• Experience deploying chatbots or voice bots at >10K daily conversations.

• Contributions to open‑source AI agent frameworks.

How We Work

Our values mirror those of top forward‑deployed orgs: Customer First, Relentless Momentum, Extreme Ownership, and One Team. We ship, learn, and iterate - fast.

Your role
As the Sr. Manager of Customer Success at Dialpad, you will lead a team of Customer Success Managers supporting our customers across Japan and the rest of APAC. You will be responsible for driving customer outcomes, accelerating product adoption, and building long-term partnerships that fuel retention and expansion.

You will serve as a key voice of the customer within Dialpad, partnering cross-functionally to ensure our solutions meet the evolving needs of the Japanese market. This role requires a strong blend of leadership, commercial acumen, and customer-centric thinking in a high-growth SaaS environment.

This position reports to the SVP of Customer Success and is based in Tokyo, Japan.

What you’ll do

• Build, manage, and mentor a high-performing team of Customer Success Managers across Japan and APAC, providing ongoing coaching, feedback, and development to drive strong customer outcomes and team performance.

• Act as the executive leader responsible for customer satisfaction and retention, building and maintaining strong relationships with key stakeholders across customer organizations.

• Partner with customers to understand their business goals and drive measurable outcomes, identifying and executing on opportunities for expansion and increased adoption.

• Work closely with customers to maximize the value of the Dialpad platform, proactively identifying opportunities to expand use cases and deepen engagement.

• Monitor customer health, identify risks early, and lead resolution of escalations to ensure timely and effective outcomes.

• Collaborate with Sales, Marketing, Product, and Engineering teams to deliver a seamless customer experience and influence product direction based on market feedback.

• Define and track key performance indicators (KPIs) related to retention, growth, and customer health, providing regular insights and reporting to senior leadership.

• Stay informed on industry trends and customer needs within Japan and APAC, providing insights to help shape Dialpad’s strategy and product evolution.

Skills you’ll bring

• 8+ years of experience in Customer Success, Account Management, or a related customer-facing role

• Proven track record managing enterprise-level customers and driving retention and growth

• 5+ years of people leadership experience, with a strong ability to develop and scale high-performing teams

• Business-level fluency in both Japanese and English (written and verbal)

• Strong communication and stakeholder management skills, with the ability to influence at all levels

• Deep understanding of SaaS business models and customer lifecycle management

• Experience driving product adoption, expansion, and value realization

• Strong problem-solving skills with the ability to manage complex customer situations

• Data-driven mindset, with experience using CRM and customer success tools (e.g., Salesforce, Gainsight, Zendesk)

• Highly organized, with the ability to manage multiple priorities in a fast-paced environment

• Experience in telecommunications or SaaS preferred

Your Role

We’re seeking a Sr. Marketing Manager to join our growing global team based in Tokyo. In this role, you’ll own the end-to-end marketing strategy for Japan, driving brand awareness, pipeline, and revenue growth across SMB, Mid-Market, and Enterprise segments.

You’ll serve as the Sr. Marketing Manager for the Japan business, partnering closely with Sales leadership to localize and execute go-to-market strategies that accelerate growth in the region. 

This role reports to the RVP, Japan Sales and works in close alignment with Global Marketing leadership.

What you’ll do

• Own and execute the Japan marketing strategy, aligned with global priorities and localized for the Japanese market.
• Drive pipeline and revenue growth through a balanced mix of demand generation, brand, lifecycle, and field marketing initiatives.
• Lead the strategy and execution of onsite events, such as executive roundtables and large-scale conferences for 300+ attendees. You will define the creative theme, secure premier venues, curate high-impact content, and drive registration while maintaining a rigorous focus on ROI and post-event conversion.
• Drive competitive market intelligence by performing deep-dive analyses against key players in the industry. You will translate these insights into winning pricing and promotional strategies that differentiate Dialpad in the Japanese landscape.
• Oversee the planning, execution, and optimization of all customer acquisition campaigns across digital and offline channels, including SEM, Paid Social, Display, Online Video, CTV, Audio, Events, and Partnerships.
• Partner with Global Marketing to localize paid acquisition strategies, messaging, and creative for Japan.
• Build and scale Affiliate, CPL, and review site programs, ensuring strong performance and compliance with local market norms.
• Collaborate with Sales and Marketing Operations to design and execute ABM programs targeting strategic accounts.
• Partner with Global Web and SEO teams to manage Japan domains and optimize localized SEO and content strategies.
• Lead local brand-building efforts, including messaging, positioning, PR, and market awareness initiatives.
• Work cross-functionally with Product Marketing, Content, Creative, and Revenue teams to test messaging, refine positioning, and strengthen Dialpad’s presence in Japan.
• Own the Japan marketing budget, ensuring efficient allocation of spend to maximize ROI, pipeline contribution, and revenue impact.
• Set clear objectives, KPIs, and forecasts across channels; regularly report on performance and business impact to regional and global stakeholders.
• Manage external agencies, vendors, and partners as needed to support growth goals.
• Build, mentor, and develop a high-performing local marketing team as the business scales.

Skills you’ll bring

• 5+ years of experience in B2B marketing, including demand generation, growth, or regional marketing leadership roles.
• 2+ years of people leadership experience, with a track record of building and scaling teams preferred.
• Deep understanding of the Japan B2B market, buyer behavior, and go-to-market dynamics.
• Strong experience driving pipeline and revenue through integrated marketing programs.
• Hands-on experience with ABM strategies and platforms (e.g., 6sense, Demandbase).
• Proven success managing and scaling paid acquisition, Affiliate, CPL, and review site programs.
• Solid understanding of SEO and content localization, with demonstrated impact on pipeline or revenue growth.
• Experience partnering closely with Sales on outbound, nurture, and field marketing programs.
• Strong budget ownership and forecasting experience.
• Highly analytical, with the ability to translate data into insights and clear recommendations.
• Excellent communication and stakeholder-management skills, with comfort presenting to senior leadership.
• Ability to thrive in a fast-paced, high-growth environment while managing multiple priorities.
• Business-level fluency in Japanese and English.