DH Pace Company, Inc., in Tucson, AZ, aspires to hire a Commercial Department Manager. In this role, you will oversee the department, ensuring projects are delivered on time, within budget, and to the highest customer satisfaction. If you have a passion for managing teams, improving performance, and leading projects to success, we want to hear from you!

Responsibilities:

• Manage day-to-day operations of the department
• Managing and developing skilled field technicians/installers and office personnel with a common goal of providing top level service with a focus on minimizing labor costs and maximizing profit.
• Ensure that projects are completed timely, efficiently, below budget and to the satisfaction of our customers.
• Proactively address and manage customer interactions to ensure a positive experience, even when delivering difficult news.
• Will have department Budget and P&L responsibility with the expectation of effectively controlling labor and material costs
• Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
• Will assist with hiring, training and developing new employees
• Other duties as assigned by manager

Job Requirements:

• Bachelor’s degree preferred
• Supervisory or managerial responsibilities with a company that fixes/repairs/installs equipment/products preferred
• Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude
• Must have the capability of managing and developing skilled field technicians/installers and office personnel with a common goal of providing top level service with a focus on minimizing labor costs and maximizing profit.
• Must possess valid driver’s license and good driving record

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Operations Management – Whatever your commercial business operational leadership title has been, i.e., Branch Sales Manager, Branch Manager, Operations & Sales Manager, Project Operations Manager or General Manager, if you have an affinity for managing and selling in the service provider industry, apply for Operations Manager at DH Pace Company, Inc. in Glendale Heights, IL.

Leverage your hands-on Management experience to effectively assess current operations and when necessary, recommend and implement approved procedural and/or process changes while always fostering and instilling team building strategies, increasing sales and profitability, and continuing to ensure a high level of customer service is maintained. Will oversee existing customer projects and will ensure the operation realizes an increase in Service work revenues for commercial door systems and entry door systems, to include automatic entry doors, manual entry doors, and commercial doors.

If you have a passion for customer service, talent for forming and fostering relationships, and enjoy driving effective operational changes that positively influence the bottom-line, you may really enjoy this very hands-on Operations Manager role.

Position Overview:

• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions with full P&L responsibility.
• Make appropriate recommendations for operational and sales procedural/process improvement changes and implement with a goal of increasing customer satisfaction while delivering healthy profit margins and return on sales that meet or exceed the annual financial budget/forecast.
• Leverage operations / process improvement expertise in a consultative manner with personnel to give employees the confidence that they can trust your leadership and any changes they are expected to adopt in their daily work activities, thus becoming the “go to resource” for operational assistance, advice, guidance and career mentoring.
• Assist with employee/job scheduling and assist with technical/mechanical trouble shooting and problem resolutions.
• Visit local accounts to for sales opportunities to increase sales revenues and ensure we are meeting customer expectations.
• Ensure staff perform the required daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures.

Qualifications:

• Minimum five (5) years’ of leadership experience managing exempt and non-exempt personnel, P&L, budgets, projects, materials ordering, sales and customer service.
• Bachelor’s degree and commercial service provider industry experience preferred.
• Work Hours are 7AM – 5PM Monday - Friday with emergency / after-hours call rotation schedule approximately every 4-6 weeks.
• Must be willing and available to Train 3-5 days/week in one or two nearby operations for up to three (3) months.
• Proficient with Windows based programs and ERP/CRM systems.
• Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships with ability to isolate key information and discern the impact of process or procedural changes.
• Possess an ability for technical applications and mechanical systems.
• Good driving record and valid driver’s license required.
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

OFFICE LOCATION / FULL-TIME ONSITE POSITION: 1 E North Ave., Suite 101, Glendale Heights, IL 60139

DH Pace Company, Inc. in Bloomington, IL will hire an Operations Manager. Please apply if you have a passion for operations, project management, sales, and customer service, and are effective at fostering and instilling team building strategies. 

Will directly work with skilled field installers and service techs to ensure existing customer projects are timely scheduled and completed to customer expectations while ensuring the operation realizes an increase in New Construction and Service work revenues for automatic entry doors, manual entry doors, commercial doors, and residential garage doors.

Position Overview:

• Assist with employee/job scheduling and assist with technical/mechanical trouble shooting and problem resolutions.
• Manage day-to-day operations with a high sense of urgency and fast paced culture and ensure staff perform the required daily tasks in their respective areas with utilization of the company’s best practices, policies and procedures.
• Gain full understanding of, and expectations for, operational and sales procedures and processes, customer satisfaction, staff management, profitability of work performed, and return on sales that meet or exceed the annual financial budget/forecast.
• Call on customers for sales opportunities to increase sales revenues and prepare bids and quotes
• Ensure proper pool management, correct routing efficiencies and daily schedules maximize department capacity while providing a high level of customer service
• Effectively manage to ensure positive results on all Length of Service reporting and metrics
• Ensure productive SODD and Ageing meetings happen weekly and are effective
• Assist with hiring, training, and developing employees; improve individual performance of the field force you manage through regular coaching of managers and yearly performance reviews
• Effectively communicate with customers, ensuring the highest quality service has been provided; occasional travel to jobs sites/customers as necessary
• Effectively develop and lead monthly safety meetings, department meetings and financial reviews and achieve financial objectives set forth by senior management team
• Other responsibilities and projects as assigned

Qualifications:

• Minimum three (3) years’ experience managing field and office personnel, sales, projects, budgets and financials, ordering materials, and interfacing with customers and sales staff.
• Bachelor’s degree preferred.
• Work Hours are 7AM – 5PM Monday - Friday with emergency / after-hours call rotation schedule approximately every 4-6 weeks.
• Must be willing and available to Train up to three (3) different times during first 90-days in St. Louis, MO.
• Proficient with Windows based programs and ERP/CRM systems.
• Analytical skills to evaluate operational data, processes, procedures, financial results, survey feedback and other metrics to determine cause/effect relationships with ability to isolate key information and discern the impact of process or procedural changes.
• Possess an ability for technical applications and mechanical systems.
• Good driving record and valid driver’s license required.
• Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

OFFICE LOCATION / FULL-TIME ONSITE POSITION: 419 Bronco Drive, Bloomington, IL 61704 

Compensation for this position: From $90k annually based on experience

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DH Pace Company, Inc. aspires to hire a Department Administration Manager in Olathe, KS. This person will provide leadership for employees and will be responsible for all the activities within the department's realm of responsibilities. A bachelor’s degree and a minimum of two (2) years of related experience/training or an equivalent combination of education and experience is preferred. Standard work hours are Monday-Friday 7:00am-5:00pm with additional hours as needed.  

Job Responsibilities: 

• Provide leadership to include performance quality monitoring, process improvement, and employee development 
• Responsible for daily activities within the department’s realm of responsibilities – billing, sales, order entries and more 
• Conduct employee performance reviews, document performance issues, and provide necessary employee counseling with targeted improvement action plans 
• Work with other managers in scheduling staff to cover business needs on all shifts 
• Discuss and establish work plan outline with staff; assign duties, responsibilities, and scope of authority 
• Provide technical advice/trouble-shooting assistance when needed 
• Foster a cooperative working climate conducive to maximizing employee morale and productivity, while continuing to deliver quality customer service 
• Provide coaching, call support, and balanced feedback to associates in a timely manner 
• Other responsibilities as assigned 

Job Qualifications: 

• Bachelor’s degree is preferred, and a minimum of two (2) years of related experience/training required. Equivalent combination of education and experience considered 
• Proficiency in MS Office Suites 
• Excellent time management skills, ability to multi-task, and prioritize work - sense of urgency is a must! 
• Represent the Company in a professional manner with great customer service and verbal communication skills