We’re looking for an Enterprise Account Manager to manage and grow a named book of business within the enterprise segment, covering organizations with $1B–$5B in revenue. In this quota-carrying, full-cycle sales role, you will drive customer retention and expansion across existing Dataiku accounts and pursue high-potential net-new opportunities to grow your customer base. 

You’re customer-obsessed and deliver technical and business outcomes. You’ll take a land-and-expand approach: build strong stakeholder relationships, map the account, uncover whitespace, and lead the transition to our new support model to drive adoption and growth.

What you’ll do:

• Retain & grow customers: drive adoption and value realisation, identify risk early, and protect renewals.
• Deeply understand your assigned customers and develop a strategy to identify and engage with all buying centres
• Acquire new customers: convert inbound and execute selective, repeatable outbound motions to grow the number of customers in your territory.
• Maintain strong forecast accuracy, CRM hygiene, and deal execution across your pipeline.
• Lead internal alignment for your territory with Renewal Managers, ADRs, CSEs, SEs, Partner Managers and Services.
• Lead exec alignment: run QBRs/QSRs and align internal teams to deliver outcomes

What we’re looking for:

• Solution sales mindset and strong relationship-building with new and existing stakeholders
• Strong command of structured qualifications and accurate forecasting.
• People-focused communicator who collaborates well cross-functionally
• Partner-first operator who aligns internal teams and partners to deliver outcomes and growth. 
• Ownership: driving yourself and aligning others, like the business is yours: pipeline to close.
• Credible trusted advisor to educate prospects and customers on the value of AI and analytics solutions
• Ability to tackle hard problems alongside great people, using AI to create measurable impact.
• Ability to engage with Line-of-Business stakeholders to uncover critical business pains, moving beyond purely technical IT discussions.

Experience:

• Proven closing experience in B2B SaaS (or similar), owning pipeline end-to-end
• Track record of driving renewals and expansion within a book of business
• Confident with structured discovery, qualification, and repeatable prospecting motions
• Experience selling into Health Care and Life Sciences is an added bonus!

The Dataiku Strategic Customer Success Manager is responsible for serving a portfolio of large enterprise accounts for their assigned territory. This position proactively works with a broad set of stakeholders to illustrate the value delivered through Dataiku’s software and services. The Strategic Customer Success Manager serves as the internal voice of the customer while working with other Dataiku teams and partners to exceed customer expectations. This individual's performance is based on specific metrics associated with customer product adoption, expansion & retention.

Responsibilities include (but are not limited to):

• Actively serves a portfolio of assigned accounts including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing and technology.

• Gains an understanding of client’s use cases and desired business outcomes and help a large number of licensed users achieve these goals via Dataiku's Product and Services.

• Help clients translate the business use cases they’re trying to crack into data science solutions and works with the customers to provide value assessments around the use cases and efficiency improvements.

• Provides guidance to customer organizations on how to leverage Dataiku to implement data science projects from design to production while actively ensuring adoption and growth strategies are in place and being worked.

• Implements customer engagement strategies including consistent Success Reviews, user community events, and customer participation in Dataiku community events to ensure customer engagement and satisfaction.

• Leverages customer health analytics to identify customer expansion opportunities and downsell and churn risks.

• Collaborates with Dataiku’s Sales team to ensure successful renewals and to expand customer relationships.

Success Profile:

• Ease in speaking to stakeholders at all levels and various departments: from business executives to data scientists, analysts, and IT.

• At least 7-15 years of prior account management, customer success, consulting experience, preferably within enterprise software or data science.

• Strong verbal/written communication & presentation skills; extraordinary listening skills

• Strong knowledge of data science project lifecycle and a proven record of supporting organizations in their AI maturity curve.

• Must be currently based on the East Coast (Northeastern location preferred). 

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Are you passionate about the AI market and highly skilled in competitive analysis? 

Dataiku is seeking a strategic, analytical, and action-focused competitive analyst to join our Competitive Intelligence team within Corporate Strategy.

In this critical role, you’ll help us develop a deep understanding of the competition, drive market differentiation, shape strategic battle plans, and create enterprise-wide impact. 

Join us in shaping the future of enterprise AI! This is your opportunity to play a key role in one of the most transformative industries of the last 20+ years.

Building on our established CI foundation, you'll have strategic cross-functional impact in the rapidly evolving Agentic AI market.

This position is located in our New York or Denver offices.

How you’ll make an impact: 

• Analyze competitive moves and market dynamics, transforming critical insights into actionable strategies that inform market scenarios.

• Present strategic analysis and actionable recommendations to Senior leadership, Technology, Marketing, and Revenue teams.

• Support our go-to-market teams with competitive strategies that help us win more at scale. Directly support deals where needed.

• Relentlessly collect field intelligence, including through active monitoring of the market, participation in conferences, developing an extensive network of field connections, and our win-loss program.

• Work closely with Sales Enablement to scale the distribution of effective competitive training resources.

• Ensure all CI content meets high-quality standards.

• Independently lead research projects supporting our corporate strategy function.
   

What you'll need to be successful:

•  Bachelor's degree in a technology-related field or equivalent experience 

•  7+ years in competitive intelligence, management consulting, product marketing, or related strategic roles, with 5+ years focused specifically on competitive analysis

• Excellent analytical skills and a solid understanding of the technology markets, with the ability to detect, analyse, and proactively respond to competitive threats that impact sales performance

• Proven track record of supporting sales success through competitive assets, deal support, and sales team coaching

• Excellent written and verbal communication skills, with the ability to present effectively to diverse audiences, including account executives, sales engineers, technical product managers, and executives.

• Strong organizational skills and ability to manage multiple priorities in a dynamic environment 

• Self-driven with a strong bias for action and a drive to enhance market positioning

• Willingness to travel up to 20% for conferences, sales events, and meetings in New York and Paris offices

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Why Engineering at Dataiku?

Dataiku’s on-premise, cloud, or SaaS-deployed platform connects many data science technologies,  and our technology stack reflects our commitment to quality and innovation. We integrate the best of data and AI tech, selecting tools that truly enhance our product. From the latest LLMs to our dedication to open source communities, you'll  work with a dynamic range of technologies and contribute to the collective knowledge of global tech innovators. You can find out even more about working in Engineering at Dataiku by taking a look here.

How you’ll make an impact:

As a Site Reliability Engineer (SRE) with advanced expertise in networking and security, you'll join our Cloud team developing and operating the Dataiku managed offering. Your role involves working on a wide variety of tasks, from architecting and maintaining robust network security measures (PrivateLink, Ipsec, etc.) to ensuring compliance with industry standards and regulations, monitoring, and deploying our cloud offering.

You are responsible for building and operating a reliable, secure, and cost-efficient infrastructure to support the Dataiku SaaS offering. This role is an opportunity to be part of a project that is central to our company’s vision and has a strong and direct impact on the final outcome. You will work with the most promising cloud technologies and receive valuable mentorship from experts from our core team. The position is at the NYC Office.

Some expected outcomes for this role:

• Design, deploy, and maintain robust network and security measures (private connectivity options, VPN IPSEC, firewall configurations, etc.) in cloud infrastructures to support a Dataiku SaaS offering.
• Troubleshoot network connectivity issues in cloud and on-premises environments.
• Collaborate with security teams to execute a comprehensive security roadmap, prioritizing initiatives that mitigate risks and enhance our overall security posture.
• Ensure compliance with industry standards and regulations (e.g., SOC2, HIPAA) by implementing and maintaining appropriate security controls and practices.
• Continuously improve the infrastructure, deployment, monitoring, and configuration to deliver more reliable, resilient, scalable, and secure services.
• Automate routine tasks and processes to improve operational efficiency and scalability, leveraging infrastructure as code tools and scripting languages.

What you need to be successful:

• Experience in enterprise networking (VPN IPSEC / Palo Alto / Cisco / PrivateLink…), and network security with a focus on both on-premises and cloud environments.
• Proven track record of designing and implementing secure and compliant network architectures, with an understanding of industry standards and regulations.
• Experience leveraging cloud resources from at least one public cloud provider (AWS / Azure / GCP), including proficiency in networking services such as AWS VPC, VPN Gateway.
• Hands-on experience with networking tools (tcpdump, wireshark, netstat, dig, etc.) and Infrastructure as code tools (Terraform/Ansible, Helm).
• Solution-oriented and automation-first mindset.
• Bonus: hands-on expertise working with Docker and Kubernetes

What does the hiring process look like?

• Initial call with a member of our Technical Recruiting team
• Video call with an SRE Manager
• Technical Assessment to show your skills (Home Test or Live Coding)
• Debrief of your Tech Assessment with 2 SRE Team members
• Final Interview with a VP Engineering

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#LI-On-site

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