The Opportunity:
DataGrail helps companies manage consumer privacy at scale, and our Consent product sits at the front door of that experience, embedded directly on customer websites and applications.
As an Implementation Engineer, Consent you’ll be a hands-on technical expert focused on deploying and troubleshooting consent experiences across real-world environments. You’ll work directly in customer sites to ensure banners, trackers, and consent logic function correctly across a wide range of architectures.
You’ll partner closely with Customer Success to support post-sale implementations, stepping in on technical escalations to diagnose issues, guide customers, and ensure compliant deployments. A core part of your role will be debugging live implementations and translating complex technical behavior into clear, actionable guidance.
This role is a great fit if you enjoy troubleshooting how websites work, debugging JavaScript and DOM behavior, and helping customers solve technical problems.
Beyond individual implementations, you’ll help scale how we deliver Consent by identifying recurring issues and contributing to playbooks, documentation, and tooling that improve speed and consistency.
What You'll Do:
- Troubleshoot Consent implementations: Diagnose and resolve issues across banner deployment, cookies, and trackers using browser tools and debugging techniques
- Support web and mobile deployments: Guide customers through implementation across websites and apps, ensuring configurations work across different architectures
- Partner on customer escalations: Join calls to provide technical guidance and translate issues for technical and non-technical stakeholders
- Improve scalability: Identify recurring challenges and contribute to playbooks, documentation, and templates
- Build implementation resources: Maintain clear guidance on deployment best practices, common issues, and tools (e.g., tag managers, CSP)
- Collaborate cross-functionally: Partner with Product and Engineering to surface pain points and improve the product experience
What You'll Bring:
- 2–4 years of experience in web implementation, technical support, or similar roles
- Working knowledge of JavaScript and the browser environment (DOM, dev tools, debugging)
- Experience with tag managers or web tracking tools (e.g., Google Tag Manager)
- Strong troubleshooting skills and ability to identify root causes
- Clear communicator, able to explain technical concepts to varied audiences
- Customer-facing experience in a SaaS, agency, or implementation setting
- Comfort operating in ambiguity and working independently
Bonus Points
- Experience with consent management platforms (e.g., OneTrust, Cookiebot, Osano)
- Familiarity with SPAs (React, Angular, Vue) or CSP configurations
- Exposure to mobile app implementations (iOS/Android)
- Experience creating technical documentation
- Interest in privacy or compliance
What Success Looks Like:
Within 90 Days You'll:
- Ramp on DataGrail’s Consent product and implementation patterns
- Shadow customer calls and support early troubleshooting
- Resolve basic issues with guidance
- Identify and document common failure modes
- Build relationships with cross-functional teams
Within 180 Days You'll:
- Independently troubleshoot complex implementation issues
- Lead technical portions of customer escalations
- Build and maintain playbooks for common challenges
- Identify patterns and contribute to scalable solutions
- Improve resolution speed and consistency
Within 365 Days You'll:
- Act as an internal expert on Consent deployments
- Proactively address systemic implementation challenges
- Build scalable documentation, tooling, and processes
- Partner with Product and Engineering to reduce friction
- Mentor teammates and share best practices
About Us:
DataGrail is the Privacy Control Center modern brands rely on to build customer trust and outsmart business risk. Backed by 2,000+ pre-built integrations, DataGrail automates privacy workflows and supports compliance with regulations like GDPR and CPRA. DataGrail is recognized as a G2 leader and services millions of consumers through customers like Overstock and New Balance.
DataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
