About Us:  

Datacor is the leading provider of software solutions, including ERP, MES/WMS, CRM, Asset Tracking, Simulation and Formulation, to the process manufacturing space. We are on a mission to better equip the industry with software solutions and move it forward by building thoughtful, intuitive products that solve our customers’ most difficult problems.  

We are passionate about serving our customers and helping them use data as a competitive advantage. Our customers make products that extend and sustain lives by sanitizing, fertilizing, beautifying, cleaning, and recycling the world we live in. We at Datacor help our customers make those products you use every day more safely, cost effectively and more efficiently through our technology platforms and applications. 

The Role:  

As a Senior Implementation Specialist on the Delivery team, you will play a key role in leading and executing all aspects of our client’s software utilization. This will include developing and implementing strategies for implementing best practices across a diverse range of industries. We guide our clients through every stage of their life cycle be it acquisitions, disposals, management buy-outs, buy-ins, mergers and strategic reviews

Responsibilities:  

• Serve as point of contact for delivering solutions for projects across diverse industries.  
• Plan and schedule the delivery process, including defining project scope, milestones, and timelines.  
• Manage the budget and resources of the delivery, including allocation of task to team members and ensure the project stays on track.  
• Identify and mitigate risk to the delivery, including developing contingency plans to mitigate potential issues.  
• Track progress and adjust schedules to keep deliveries on track.  
• Conduct executive status meetings with key stakeholders.  
• Understanding the key business drivers as well as predicting, identifying, and managing key issues and risk through insights, factual conclusions and advice.  
• Oversee day-to-day operations, ensuring all deliveries are completed on time and meet customer satisfaction.  
• Manage customer inquiries and complaints related to project delivery.  
• Stay updated on the latest ERP trends, technologies and best practices. 

Qualifications:  

• Bachelor’s degree in business administration, accounting, finance, computer science or relevant area; a combination of education and relevant work experience will be considered.  
• Minimum 2-3 years’ experience in ERP Software or Utilization 
• Excellent verbal and written and presentation skills 
• Application implementation experience preferred 
• Strong analytical and problem-solving skills 
• Strong organizational and project management skills 
• Exceptional time management skills 
• Superb computer literacy with business software, such as Word, Excel, PowerPoint, Outlook, etc.  
•  Ability to travel up to 30% in a calendar year

The Role:

As an Implementation Specialist, you will play a critical role in the successful delivery and adoption of Datacor software solutions. You will work directly with customers and internal Delivery Managers to configure, test, train, troubleshoot, and support customers through implementation and go-live.

This is a remote position that requires periodic travel to customer sites. The ideal candidate brings 3–5 years of real-world ERP experience—either as an end user, an implementer, or both—and thrives in a customer-facing, problem-solving environment.

Key Responsibilities:

• Provide implementation services related to the installation, configuration, testing, training, and go-live support of Datacor ERP software at customer sites and remotely.
• Work closely with Delivery Managers to execute project plans, meet milestones, and ensure smooth customer experience throughout the implementation lifecycle.
• Meet with customers to analyze business processes and consult on best practices, system configuration, and process optimization using Datacor software.
• Deliver end-user and administrator training, including system navigation, workflows, and day-to-day operational use.
• Troubleshoot configuration, process, and data-related issues, providing timely resolution and clear communication to customers.
• Support customers during cutover and go-live, including hypercare support as needed to ensure successful adoption.
• Develop and maintain training documentation, user guides, and internal knowledge base materials to support continuous improvement.
• Contribute to methodology improvements by sharing implementation insights, lessons learned, and best practices with the broader delivery team.
• Manage multiple tasks and customer engagements simultaneously while completing administrative responsibilities such as time entry, status updates, and recap documentation accurately and on time.

Qualifications:

• 3–5 years of real-world ERP experience, either: as an ERP user, and/or as an ERP implementation consultant.
• Experience with Datacor ERP is highly desired but not required.
• Bachelor’s degree in business administration, accounting, finance, computer science, or a related field, or equivalent relevant work experience.
• Strong understanding of business processes in areas such as accounting, operations, inventory, manufacturing, or distribution.
• Excellent verbal, written, and presentation skills, with the ability to explain complex concepts clearly to diverse audiences.
• Strong analytical, problem-solving, and troubleshooting skills.
• Proven ability to manage time effectively and work independently in a remote environment.
• Comfortable working directly with customers in a consultative, service-oriented role.
• Working knowledge of data concepts and databases, including basic SQL concepts, is a plus.
• Willingness and ability to travel to customer sites as required.

Why Join Datacor:

• Work with a collaborative delivery team supporting impactful, real-world manufacturing solutions.
• Gain exposure to complex ERP implementations across diverse industries.
• Grow your ERP expertise while helping customers succeed from implementation through go-live and beyond.

The Role: 

As a Lead Implementation Specialist on the Solutions Architecture team, you will play a key role in leading and executing all aspects of our client’s software utilization. This will include developing and implementing strategies for implementing best practices across a diverse range of industries. We guide our clients through every stage of their life cycle be it acquisitions, disposals, management buy-outs, buy-ins, mergers and strategic reviews.

Responsibilities: 

• Serve as point of contact for defining solutions for projects across diverse industries.
• Work closely with stakeholders across the organization to understand business processes and design ERP solutions that align with organizational goals.
• Develop and implement ERP Solutions that align with business needs and goals.
• Understanding the key business drivers as well as predicting, identifying, and managing key issues and risk through insights, factual conclusions and advice.
• Evaluate customers’ needs and desired workflows to determine most effective ways to configure the application.
• Coordinate with the Product and Development teams to ensure accurate implementation of ERP Solutions.  
• Troubleshoot gaps that arise during normal flow of business to identify root cause and develop short- and long-term action plans to complete the business workflow.
• Contribute knowledge to documentation for internal and external development initiatives.
• Provide internal technical training and support to enable team members to complete assigned tasks.
• Prepare technical design documents and specifications for development.
• Prepare configuration documents and specifications for implementation specialist.
• Stay updated on the latest ERP trends, technologies and best practices.

Qualifications: 

• Bachelor’s degree in business administration, accounting, finance, computer science or relevant areas; a combination of education and relevant work experience will be considered.  
• Minimum 5-10 years’ ERP software utilization as a “super-user”
• ERP Implementation experience in Food & Beverage space preferred
• ERP implementation & solutioning experience preferred 
• Excellent verbal, written and presentation skills 
• Strong analytical and problem-solving skills 
• Strong organizational and project management skills 
• Exceptional time management skills 
• SQL Query experience preferred
• Superb computer literacy with business software, such as Word, Excel, PowerPoint, Outlook, Visio, Project Management software, etc.
• Ability to travel up to 30% in a calendar year.