Dashlane
The internet has optimized nearly every part of our lives...except for the internet itself. Consider every form you fill out online: Each week, the average internet user manually enters a mix of their name, address, phone number, payment info, usernames, and passwords hundreds of times on multiple devices, apps, and browsers.
Dashlane is a mobile and desktop app that gives you a shortcut for everything you do online. Log in instantly, fly through forms, and breeze through checkouts on every device you own. Dashlane works across every operating system, device, and browser, opening the walled gardens that normally inhibit our digital experience.
Our team in Paris, New York, and Lisbon is united by our passion for improving the digital experience and the belief that with the right tools, we can help everyone realize the promise of the internet. Dashlane has empowered over 12 million users in 180 countries to dash across the internet without compromising on security.
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About Dashlane
Dashlane’s mission is to deliver the credential security every business and employee needs to thrive. Millions of consumers, and over 25,000 brands worldwide, such as Michelin, Air France, and Forrester, trust Dashlane for industry-leading innovations, patented zero-knowledge security, and an unmatched user experience. Founded in Paris, Dashlane has since established offices in New York and Lisbon, and has grown to more than 300 Dashlaners globally.
We're looking for people who actively use AI tools to drive efficiency, creativity, and impact in their work. At Dashlane, we drive innovation and value learning, strive for excellence in everything we do, and thrive as one team. Learn more about life at Dashlane, including how we work, how we hire, and the benefits of being a Dashlaner.
About Dashlane
Dashlane's mission is to make security simple for millions of organizations and their people. We empower businesses of every size to protect company and employee data while helping everyone easily log in to the accounts they need—anytime, anywhere.
Our global team with offices in Paris, New York, and Lisbon is united by a strong sense of community and passion for improving the digital experience. Over 15 million users and 20,000 businesses in 180 countries use Dashlane for a faster, simpler, and more secure internet.
About the role:
Dashlane is looking for our first CSM based in our Lisbon office to help us continue to support our growing EU customer base. You will lead a "dual-motion" portfolio: providing high-impact, reactive management for our Scale Segment while directly managing a portfolio of dedicated accounts. You will own the relationship and success of these accounts with a core focus on Onboarding/Deployment, Retention, and Expansion.
We’re looking for a self-motivated, hungry to learn individual who thrives in a fast-changing environment. This isn't a traditional "maintenance" role. You are here to drive velocity. You will be a critical member of a growing team, collaborating across Sales, Product, and Engineering to ensure our customers thrive and expand with us.
At Dashlane you will:
- Architect Success at Scale: Manage a high-volume "Pool" of accounts using a "one-to-many" approach, utilizing automated health checks and AI-driven insights to intervene proactively.
- Drive EU-based Accounts: Fully own a diverse list of high-value EU customers, acting as their trusted advisor and subject matter expert.
- Lead Onboarding & Renewals: Direct the entire customer journey from the initial deployment, lifecycle, complex pricing negotiations and annual renewals.
- Leverage AI for Efficiency: Utilize modern AI tools to streamline communication, analyze customer sentiment, and optimize your bandwidth for high-value strategic work.
- Collaborate Globally: Work independently but stay deeply connected to our global teams in NYC and Paris, sharing feedback with internal development teams to shape the future of our product.
- Meet and exceed quarterly quotas to ensure Dashlane successfully retains and grows our existing account base revenue.
- Become an expert in Dashlane’s product, offerings and overall value to drive success with your customer base
- Proactively find opportunities for growth, both within your book of business and within our team’s processes and procedures
Requirements:
- 2+ years of Customer Success or Account Management experience, ideally within a fast-paced B2B SaaS or Tech environment.
- Business level fluency in English required
- Proven experience managing renewals and leading pricing/contract negotiations.
- You are comfortable using AI tools (i.e. Gemini, ChatGPT)
- Exceptional organizational and prioritization skills, as well as a high degree of Operational Rigor
- As our first Lisbon hire, you must be resourceful and comfortable operating with minimal in-person supervision.
What we're also looking for:
- Business level fluency in French is a major competitive advantage
- A proven track record of consistently exceeding expansion or NRR quotas.
- Domain knowledge in Identity and Access Management (IAM) or cybersecurity.
- Experience with deployment strategies for technical IT audiences.
- High degree of perseverance and passion for our product and mission.
- Tech-savvy, personable with natural problem-solving abilities and demonstrated discretion and ability to work with confidential information.
- Ability to think critically, troubleshoot and solve complex problems in a fast-paced, data-driven, metrics-oriented environment
Location-Specific Information:
You will be based in Lisbon, with English as your working language. At Dashlane, we embrace a hybrid culture that combines the best of both worlds: the creativity and energy of in-person collaboration with the flexibility of remote work. Our model is designed to strengthen team connections while supporting individual productivity and work-life balance. To maximize collaboration, we come together in the office on Mondays, Tuesdays, and Thursdays, while Wednesdays and Fridays offer more flexibility for focused work.
What Dashlane offers you:
- Flex Benefits - allocate a monthly amount to a pool of benefits
- Health insurance covered by Dashlane
- 5 extra vacation days each year, plus your birthday off
- Company wide well-being days (one per quarter)
- Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
- Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
- Access mental health services through Spring Health, available for you and your family members
- Team building & social events - weekly lunch in the office and monthly happy hour
- and much more
Diversity, Equity, Inclusion and Belonging at Dashlane:
As a truly international company—founded in France and distributed across France, US and Portugal—Dashlane thrives off diverse perspectives. We value all aspects of diversity: gender identity, sexual orientation, ability, ethnic origin, social background, age, lifestyle, and more. We are committed to hiring a diverse community and fostering a culture where everyone is heard and belongs. See more about this here.
Your interview experience:
To know what to expect once you’ve sent your application, read about how we interview and hire at Dashlane. Feel free to browse our blog to find more information about our product and how we work.
Ready to apply?
Apply to Dashlane
About Dashlane
Dashlane’s mission is to deliver the credential security every business and employee needs to thrive. Millions of consumers, and over 25,000 brands worldwide, such as Michelin, Air France, and Forrester, trust Dashlane for industry-leading innovations, patented zero-knowledge security, and an unmatched user experience. Founded in Paris, Dashlane has since established offices in New York and Lisbon, and has grown to more than 300 Dashlaners globally.
We're looking for people who actively use AI tools to drive efficiency, creativity, and impact in their work. At Dashlane, we drive innovation and value learning, strive for excellence in everything we do, and thrive as one team. Learn more about life at Dashlane, including how we work, how we hire, and the benefits of being a Dashlaner.
About the role:
Our Customer Support Team is here to deliver first-class support in a simple, effective, and timely manner to our growing Dashlane community. Your day-to-day will be focused on handling technical queries from our customers through a wide range of channels including email, chat, phone, and social media. Those queries could range from account questions, billing-related inquiries, and support ranging from basic how-to questions about the app to more complex questions that may require escalations.
We are looking for people who are passionate about helping others and are interested in technology and the latest technology trends.
This is the perfect role for someone who already has a strong background or relevant experience in technical customer support and who has ideally worked in customer-facing roles.
If that's who you are, and if you are eager to join a fast-growing company, this might be your next challenge.
What else do you need to know?
- Full-time 8h/day between Monday to Sunday, including weekends and bank holidays with rotative days off (40hrs a week)
- Rotative shifts position (Lisbon time)
- Morning shift comprised between 9am and 6pm
- First afternoon shift comprised between 1pm and 10pm
- Second afternoon shift comprised between 3pm and 12am
- Night shift comprised between 12am and 9am
Location-Specific Information:
You will be based in Lisbon, with English as your working language. We offer a hybrid work arrangement, with Monday, Tuesday, and Thursday as in-office company days, where we collaborate together and enjoy a company-sponsored meal on one of those days.
At Dashlane you will:
- Respond to B2C and B2B customers' questions rapidly and clearly - this entails questions related to the Dashlane app and will also be providing technical support towards account/login/billing-related issues
- Take ownership of solving a wide range of customer queries that come through email, chat, and social media with effective probing, and troubleshooting so you can isolate, investigate and resolve the issue
- Comply with and suggest improvements for ticket categorization and issue identification guidelines but also with the Dashlane and quality expected from our standards of service
- Reach for productivity and quality KPIs aligned with the team goals by resolving all questions and concerns
- Play a big role in sharing relevant feedback with the product team and hence in shaping the Dashlane product
- Help update/create content for our internal knowledge base and our help centre, making your job and that of your peers easier in the future
- Test and reproduce issues to troubleshoot and help the Dashlane product team identify and fix bugs
- Be the voice of our customers: raise their concerns or new feature requests/feedback to our product and engineering team
- Work closely with the Level 2 and Level 3 support teams to improve overall product knowledge, and to escalate more complex issues that require Senior expertise
To accomplish the above, you will work cross-functionally with different teams such as Engineering, Development, Product, and QA.
Requirements:
- You have 1 year of experience in technical customer support and; potentially with B2B customers
- You have 1+ years of experience providing online customer support in English, preferably in a SaaS environment or a tech company
- Excellent spoken and written English
We’re also looking for:
- The ability to communicate technical topics to customers and coworkers simply and clearly in English via email, chat, and/or phone.
- Quality-driven people with a passion for creating extraordinary customer experiences while being able to help their team achieve efficiency and productivity objectives.
- The ability to use support platforms such as Zendesk (ideally, as a plus you are familiar with Slack as an internal communication tool and Atlassian as a Knowledge Base interface).
- Experience in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for handoff to the product/development team, and resolution.
- Prior experience working with tech teams like developers/engineers and QA.
- Prior experience troubleshooting technical issues that can arise on web apps, mobile apps, local software, and web extensions.
What Dashlane offers you:
- Flex Benefits - allocate a monthly amount to a pool of benefits
- Health insurance covered by Dashlane
- 5 extra vacation days each year, plus your birthday off
- Company wide well-being days (one per quarter)
- Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
- Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
- Access mental health services through Spring Health, available for you and your family members
- Team building & social events - weekly lunch in the office and monthly happy hour
- and much more
Diversity, Equity, Inclusion and Belonging at Dashlane:
As a truly international company—founded in France and distributed across France, US and Portugal—Dashlane thrives off diverse perspectives. We value all aspects of diversity: gender identity, sexual orientation, ability, ethnic origin, social background, age, lifestyle, and more. We are committed to hiring a diverse community and fostering a culture where everyone is heard and belongs. See more about this here.
Your interview experience:
To know what to expect once you’ve sent your application, read about how we interview and hire at Dashlane. Feel free to browse our blog to find more information about our product and how we work.
Ready to apply?
Apply to Dashlane
About Dashlane
Dashlane’s mission is to deliver the credential security every business and employee needs to thrive. Millions of consumers, and over 25,000 brands worldwide, such as Michelin, Air France, and Forrester, trust Dashlane for industry-leading innovations, patented zero-knowledge security, and an unmatched user experience. Founded in Paris, Dashlane has since established offices in New York and Lisbon, and has grown to more than 300 Dashlaners globally.
We're looking for people who actively use AI tools to drive efficiency, creativity, and impact in their work. At Dashlane, we drive innovation and value learning, strive for excellence in everything we do, and thrive as one team. Learn more about life at Dashlane, including how we work, how we hire, and the benefits of being a Dashlaner.
About the role:
As a Revenue Operations Associate, you will play a pivotal role in supporting Dashlane's revenue generation efforts. You will help support the success and scalability of our Go-to-Market (GTM) teams and work closely with cross-functional teams, including Sales, Customer Success, Marketing, and Finance to analyze data, optimize processes, and drive strategic decision-making.
In this role, you will be responsible for identifying, planning, and developing programs for the GTM teams to drive efficiency, ensure we comply with corporate standards, and improve our customer interactions and relationships as your insights and contributions will directly impact the company's revenue growth and customer experience.
At Dashlane you will:
- Coordinate cross-functional revenue and retention programs, managing project lifecycles from planning to delivery while proactively resolving roadblocks to hit GTM milestones.
- Build and maintain dashboards and scorecards to analyze sales and customer data, uncovering trends and best practices that drive revenue growth and retention.
- Partner with GTM teams to design, document, and automate workflows (e.g., prospecting and expansion) to increase conversion rates and ensure team-wide adherence.
- Support key workstreams including lead routing, territory management, and campaign launches, focusing on introducing long-term efficiencies and data-driven problem solving.
- Measure the effectiveness of GTM initiatives and campaigns, providing empirical, evidence-based recommendations to improve ROI and acquisition metrics.
- Support Sales and Finance with accurate revenue forecasting and budgeting by establishing robust data structures and ensuring high QA standards in the CRM.
What we're looking for:
- Proven experience designing and managing GTM workflows, including data QA/QC and reporting within a Salesforce ecosystem.
- Familiarity with modern sales tools such as Gong, Outreach, ZoomInfo, or LinkedIn Sales Navigator.
- Advanced proficiency in Excel/Google Sheets (VLOOKUPs, pivot tables) with the ability to leverage data to solve complex problems; experience with Tableau or BI tools is a plus.
- Strong organizational skills with a systematic approach to managing project lifecycles and cross-functional communication.
- A proactive, growth-oriented attitude—ideally backed by 2+ years of experience in a fast-paced SaaS environment or a sales/customer-facing role.
What Dashlane offers you:
- Equal Parental leave - regardless of gender, up to 20 weeks fully paid leave to take care of their new baby, within the first year of birth or adoption
- Mental health services through Spring Health and well-being days
- Mentorship program - select your mentor from our internal pool and continue your learning path!
- Comprehensive health coverage, including dependents
- Unlimited PTO
- Betterment 401(k) retirement plan
- Paid holidays and sick leave
- Donation matching program - give back to the community and support actions that lead to positive social impact under the historically marginalized communities. Every donation will be matched by Dashlane, up to $500 per year
- Weekly lunch in the office and monthly happy hour
- Team buildings & seasonal social events and many more
Salary Range:
The base salary range for this role is $85,000-$100,000. Additionally, this position is eligible for a variable compensation plan, tied to performance targets.
Our salary ranges are based on paying competitively for our size and industry, and are one part of total compensation package that also includes benefits, and other opportunities at Dashlane.
Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to other Dashlaners. We expect the majority of the candidates who are offered roles at Dashlane to fall healthily throughout the range based on these factors.
Location-Specific Information:
You will be based in New York with English as your working language. At Dashlane, we embrace a hybrid culture that combines the best of both worlds: the creativity and energy of in-person collaboration with the flexibility of remote work. Our model is designed to strengthen team connections, while supporting individual productivity and work-life balance. To maximize collaboration, we come together in the office on Mondays, Tuesdays, and Thursdays, while Wednesdays and Fridays offer more flexibility for focused work.
Diversity, Equity, Inclusion and Belonging at Dashlane:
As a truly international company—founded in France and distributed across France, US and Portugal—Dashlane thrives off diverse perspectives. We value all aspects of diversity: gender identity, sexual orientation, ability, ethnic origin, social background, age, lifestyle, and more. We are committed to hiring a diverse community and fostering a culture where everyone is heard and belongs. See more about this here.
Your interview experience:
To know what to expect once you’ve sent your application, read about how we interview and hire at Dashlane. Feel free to browse our blog to find more information about our product and how we work.
Ready to apply?
Apply to Dashlane