About Customer.io

Over 7,500 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Hi, my name is Cale Tully, VP Global Sales here at Customer.io, and I’m looking for a Director, Sales (EMEA) to help grow and lead our sales efforts across Europe, the Middle East, and Africa. This role is critical to driving regional revenue growth, developing high-performing account executives, and ensuring our sales strategy is executed effectively.

In this position, you’ll take a hands-on and strategic approach to building pipeline, closing business, and supporting the EMEA market. You’ll hire and lead a team of talented account executives, partner closely with Marketing, SDRs, and Channel Partners, and collaborate with internal teams to deliver results that help Customer.io expand its footprint.

If you thrive on building strong teams, driving new business, and rolling up your sleeves to win deals, we’d love to hear from you!

What we value

• Solution-Oriented Conversations: We focus on uncovering real business challenges and tailoring solutions that create meaningful impact.
• Long-Term Partnerships: Our goal isn’t just closing a deal — it’s building trust and delivering value that compounds over time.
• Strategic Selling: We elevate the conversation beyond features, guiding customers through outcomes and opportunities that align with their business priorities.
• Integrity in the Process: We believe in transparent, respectful sales practices that earn credibility with customers and colleagues.
• Curiosity and Discovery: The best sales outcomes come from thoughtful questions, active listening, and understanding before prescribing.
• Collaboration Across Teams: We succeed by working hand-in-hand with Marketing, Customer Success, and Product.
• Excellence and Accountability: We set a high bar for preparation, execution, and follow-through — always focused on delivering results the right way.

What you’ll do

• Lead and scale a team of Account Executives focused on mid-market and early enterprise accounts across EMEA.
• Elevate sales conversations: coach your team to move beyond features, uncover business challenges, and align Customer.io to meaningful outcomes.
• Guide strategic selling motions using frameworks like MEDDICC, Challenger, or SPIN to build trust and demonstrate long-term value.
• Develop and execute regional territory plans that create healthy pipeline and support sustained growth across diverse EMEA markets.
• Lead and coach on outbound sales motion: ensure your team builds the majority of pipeline through outbound prospecting and proactive engagement within EMEA.
• Partner cross-functionally with Marketing, Sales Development, and Partnerships to bring the best of Customer.io to every customer interaction.
• Coach and enable your team across the full sales cycle, with a strong emphasis on thoughtful discovery and solution design.
• Forecast with accuracy, ensuring leadership has clear visibility into pipeline health and deal progress.
• Hire, onboard, and develop exceptional talent, fostering a culture of integrity, collaboration, and high performance.

What we're looking for

• 7+ years of SaaS sales leadership experience, including building and leading high-performing AE teams.
• Strong track record of driving solution/value-based selling motions that earn trust and deliver measurable customer outcomes.
• Experience selling into mid-market and early enterprise segments, ideally in martech, CDP, or customer engagement platforms.
• Experience navigating complex, multi-country sales environments across EMEA, including varying market dynamics and buying behaviors.
• Skilled in coaching teams on outbound pipeline generation and instilling the discipline needed to build the majority of pipeline through outbound efforts.
• Skilled in coaching teams on discovery, consultative selling, and outcome alignment.
• Data-driven operator who can forecast, manage to targets, and instill operational rigor.
• Inspirational leader who balances accountability with development — motivating teams to perform at their best while growing their careers.
• Collaborative partner who builds strong relationships across GTM, Product, and Customer Success.

Compensation & Benefits

We believe in transparency. Starting salary for this role is $335,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30-minute video call with Recruiter
• 30-minute video call with Hiring Manager
• 2 x 30-minute video calls with a few members of the team
• Take-Home Assignment + 45-minute Review Call

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you’re excited by what you read — apply now.

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive.

We help teams send smarter, more relevant messages using real-time behavioral data.

Overview

We’re building relationships with experienced Account Managers in EMEA who are excited about owning customer growth, driving renewals, and building long-term partnerships.

As an Account Manager at Customer.io, you’ll manage a portfolio of customers, serve as a trusted advisor, and identify opportunities to expand value over time. You’ll partner closely with Customer Success, Sales, Support, and Billing to ensure customers have a thoughtful, consistent experience throughout their lifecycle.

Hiring Timeline

We anticipate opening additional Account Manager roles over the coming months as our business continues to grow. At this stage, we’re proactively meeting experienced candidates and running initial recruiter conversations to assess alignment.

As roles formally open, we’ll move qualified candidates forward and communicate clearly about timing and next steps.

What we value

• Customer empathy: You care deeply about customer outcomes and build trust through consistency and follow-through.

• Clarity: You communicate expectations early and don’t leave customers or teammates guessing.

• Ownership: You take responsibility for your accounts and follow things through to resolution.

• Collaboration: You partner naturally across Sales, Customer Success, and Support to deliver a seamless experience.

• Curiosity: You’re motivated to learn—about customers, our product, and how to continuously improve.

Some things you’ll do

• Serve as the primary point of contact for a portfolio of customers, building strong, long-term relationships

• Own renewals and retention strategy within your book of business

• Identify expansion, upsell, and cross-sell opportunities and partner with Sales to execute where appropriate

• Monitor account health and key performance indicators, proactively identifying risks and opportunities

• Develop and execute account plans aligned to customer goals and business outcomes

• Coordinate with internal teams—including Customer Success, Support, Product, and Billing—to resolve questions and drive value

• Maintain accurate account data and activity within CRM tools

• Stay informed on Customer.io product updates and industry trends to better advise customers

What we’re looking for

• 3+ years of experience in account management, sales, or a related role within a SaaS or technology environment

• Experience managing renewals, retention, and revenue growth across an account portfolio

• Comfort owning account strategy and identifying revenue opportunities independently

• Strong relationship-building and communication skills, both written and verbal

• Results-oriented mindset with a track record of meeting or exceeding targets

• Comfort working in CRM systems and managing pipeline and account data accurately

• Located in the United Kingdom or Ireland

You’ll be successful in this role if you

• Build trusted relationships that drive long-term retention and growth

• Proactively surface risks and act early to protect renewals

• Balance revenue goals with customer outcomes

• Communicate clearly across internal teams and external stakeholders

Compensation & Benefits

We believe in transparency. Starting salary for this role is $80,500 base + $34,500 variable = $115,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions — just a clear, human process designed to help both of us make an informed decision.

• 30-minute video call with Recruiter

• 45-minute video call with Hiring Manager

• Take-home assignment

• Assignment review call with the hiring team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to increasing inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-aware hiring practices, and expand our global impact.

Zoom is the only video conference platform we use. Virtual interviews will be conducted via video, and offers will always be extended in writing on official Customer.io letterhead. If you have any questions, please contact jobs@customer.io.

Join us

We believe in empathy, transparency, responsibility, and yes, a little awkwardness. If you’re excited about helping customers grow while driving meaningful revenue impact, we’d love to hear from you.

👋 Hello from the Recruiting Team at Customer.io! We're expanding our sales team and seeking motivated and successful Account Executives at the Mid-Market level to join us! We are looking to expand our team in Ireland. This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.

As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand. 

Responsibilities:

• Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
• Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
• Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively.
• Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
• Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.

Qualifications:

• Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
• Location: We are currently hiring for positions based in Ireland and USA. Candidates must be located in one of these regions to be considered for the role.
• B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
• Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
• Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
• Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition
• Deal Focus: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals
• Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
• Responsibilities:
  • Engage in high-volume prospecting, cold and warm outreach
  • Manage the full sales cycle for deals typically under $50,000 ACV
  • Drive growth within mid-sized clients, nurturing relationships and uncovering business needs

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Compensation & Benefits

We believe in transparency. We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager 
3. 60-minute Mock Call w/ the Hiring Team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!