Who we are 

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. 

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.  

What you’ll do

• Drive Process Excellence: Standardize support workflows and create a smooth "hand-off" experience with other teams in the company. 
• Master the Metrics: Analyze KPIs to identify bottlenecks and implement proactive solutions to improve client satisfaction.
• Own Escalations: Act as the final point of contact for complex client issues, solving problems with a mix of technical skill and empathy.
• Innovate with AI: Help us stay ahead of the curve by integrating and managing AI agents and automation within our support stack.
• Collaborate Directly: Work closely with our leadership to make quick decisions that move the needle.

What we’re looking for

• Proven Leadership: You have 2–4 years of experience in Support or Success, with a track record of leading small teams to hit their targets.
• Technical Proficiency: You know your way around Excel (experience with Zendesk and Intercom is a definite plus).
• The "Player-Coach" Mindset: You enjoy strategy, but you are equally happy jumping into the queue to help your team during peak times.
• Adaptability: You don't just tolerate change—you drive it. You are comfortable in a dynamic environment where processes evolve quickly.
• On-Site Commitment: You are looking for a 100% in-office role and value the collaboration that comes with face-to-face teamwork.
• Communication: Bilingual skills in English and Spanish are highly valued, as you’ll be communicating across diverse stakeholders.

Why join us 

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know 

This role is based in our Sao Paulo office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. 

Ready to join us as we serve those who serve others? 

#LI-Onsite

Who we are

CloudKitchens helps restaurateurs worldwide succeed in online food delivery - our goal is to make food more affordable, higher quality, and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

What you’ll do

• Support the operations team by ensuring billing and collections data is accurate
• Perform data audits to maintain up-to-date and reliable financial information.
• Manage customer-related processes such as payment applications, account reconciliations, and coordination with external parties as needed.
• Provide day-to-day support to the operations team on billing and collections processes, serving as a key point of contact via email in a professional and efficient manner.
• Assist with additional activities within Finance Operations as required.

What we’re looking for

• Native or Fluency in Portuguese: This is a 100% Portuguese-speaking role. You must have impeccable written and verbal communication skills to interact with partners and clients in the Brazilian.
• Billing and Collections Expertise
• Advanced Excel Skills: High proficiency in handling large datasets.
• Meticulous Attention to Detail: A sharp eye for identifying data inconsistencies and ensuring 100% accuracy in financial reconciliations.
• Analytical Thinking: Ability to interpret financial data, identify trends in billing errors, and propose process improvements.
• Strong Professional Communication: Ability to handle sensitive collection conversations and internal coordination via email with diplomacy and efficiency.

Why join us 

• Growing market: You’ll be focused on an $80 billion market that’s projected to reach at least $500 billion by 2030 in the US alone. 
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery. 
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow, and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Sao Paulo office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in person. That’s why all of our teams (except for our field-based roles) work from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at Cloudkitchens.

Ready to join us as we serve those who serve others?

#LI-Onsite