About the role: 

Our SMB Account Success Managers are the backbone of our customer base — keeping our smallest-but-mighty customers healthy, growing, and seeing real value from ecosystem-led growth. We're looking for an organized, customer-obsessed ASM to own a high-volume book of SMB accounts, reduce churn, and find the right moments to expand. You'll need to know your accounts well enough to spot gaps before they become problems and be operational enough to act on all of them. That includes building better systems, increasing leverage, and using AI to raise the quality and speed of execution.

You will: 

• Own the retention and expansion strategy for 45+ SMB accounts (companies under 250 employees) post-sale through renewal from start to finish 
• Proactively engage customers ahead of renewals, when they need support, or when buying signals point to an upsell opportunity
• Identify gaps in customer adoption and value realization — then fix them
• Partner closely with Finance, RevOps, and Go-To-Market teams to deliver a consistent, positive customer experience and ensure accounts are set up for success
• Use AI and automation thoughtfully to improve output, not replace judgment

You need:

• 2+ year of experience in a B2B SaaS Sales or Customer Success role with a track record of success managing renewals or expansion opportunities
• Exceptional organization and process discipline — you know where every account stands at any given time
• Strong objection handling skills; you can turn a hard conversation into a path forward
• Ability to operate with clarity under ambiguity and move fast when it matters
• A customer-first mindset with a collaborative, solutions-oriented approach
• Clear, professional written and verbal communication

At Crossbeam, we’re redefining how companies grow by putting ecosystems at the heart of go-to-market strategy.

We’re looking for a motivated and ecosystem-minded BDR - Ecosystem Specialist to join our Business Development team. In this role, you’ll manage a mix of strategic customer accounts (our “Gravity Nodes”) and high-potential prospects. Your focus: generate pipeline and accelerate deals by activating partner relationships and leveraging ecosystem signals.

This isn’t a typical BDR role, you’ll sit at the intersection of Sales, Partnerships, and Customer Success, driving Ecosystem-Led Growth (ELG). By activating partner networks and turning ecosystem insights into opportunities, you’ll accelerate revenue and help companies grow through each other.

What You’ll Do

Drive pipeline with customer ecosystems

• Own a portfolio of Gravity Node accounts (our top customers with large ecosystems).
• Partner with customer teams to identify and activate their most strategic partners on Crossbeam.
• Become the go-to BD point of contact for onboarding and activating those partners, surfacing qualified opportunities for AEs.

Generate new business with product and ecosystem signals

• Manage a portfolio of cold prospects and free users.
• Use ecosystem overlaps, partner insights, and product usage data to prioritize outreach.
• Create warm entry points and book high-quality first meetings with prospects.

Onboard and activate new users

• Guide new users through setup and help them realize initial value.
• Ensure seamless onboarding until accounts are ready for Sales qualification.

Collaborate cross-functionally

• Work closely with Sales, Partnerships, and Customer Success to bring Ecosystem Led Growth  to life at every stage of the sales cycle.
• Share partner insights, influence pipeline, and support strategic initiatives with other GTM teams.

Stay current and contribute

• Stay on top of ecosystem trends, GTM strategies, and use cases.
• Share learnings and help shape how Crossbeam and our customers win through partnerships.

Success Looks Like

• Consistently hitting monthly and quarterly pipeline targets.
• Activating and onboarding new users successfully.
• Helping AEs identify more opportunities and close deals faster through ecosystem engagement.

To learn more about the role you can find additional details on our website here. 

Who you are

• 2+ years as an Enterprise BDR, BDR Lead, Partner Manager, or Partner Sales Rep.
• Demonstrated drive, grit, creativity, and proactivity. Are target-driven and love turning warm signals into real pipelines.
• Ask great questions, stay curious, and are always ready to learn
• Comfortable working with strategic/enterprise accounts and complex org structures. Can hold a confident, thoughtful conversation with execs and users alike
• Strong communicator 
• CRM experience (Salesforce preferred; Salesloft or similar a plus).
• Bonus: Partnerships experience or Crossbeam product knowledge; exposure to AI-driven tools or data enrichment platforms.

Interview Process

We go through the same interview steps for all Business Development candidates to ensure equity in our hiring process. Our process is designed to learn as much about each candidate as possible, as well as to give candidates access to our team and learn about what it's like to be a team member at Crossbeam. Topics will range from technical skills to problem-solving approaches and collaboration.

• HR interview - 30 minutes
• Call with Director of Business Development - 30 minutes
• Business case presentation with Sales leader - 30 minutes
• Call with CRO or COO - 30 minutes

Our Core Values

Values are a social contract that we have with our team, our users, and our communities. They are guiding lights as well as argument-enders, and we expect results delivered in a way that is consistent with these values.

Trust is our Foundation

We create value by building trust in our company, our team, and our technology. That goes in all directions, not just between us and our customers but also amongst ourselves. We approach conflict with empathy and curiosity, and ascribe best intentions to all of our collaborators.

Work Hard and Smart

This is a startup, and we will act like one. We prioritize impact, take personal ownership of outcomes, act decisively, and get our hands dirty in the process. We communicate clearly, avoid over-engineering, and take risks. This allows us to be creative, innovative, and solution-oriented.

Default to Transparency

We will not succeed in information silos. We share the good, bad, and ugly about what is happening in our company, which requires us to pay attention, always measure what matters, and hold each other accountable.

Belonging

In our workplaces, communities, and ecosystems, we shape environments where people feel a sense of belonging. To do this, we work to ensure that stakeholders of all backgrounds are treated equitably and experience psychological and physical safety. This is key to their relationship with our company, their access to opportunities, and their ability to thrive.

Treasure the Fun

We are incredibly lucky to be here — let’s make memories. We will all spend that extra bit of time and energy to energize each other with fun and inspiring experiences. This applies internally and externally, from the smallest interactions to the largest events.

Crossbeam's core value of Equity sits at the heart of our hiring process, and we're proud to be building a culture where difference is valued. Applicants from diverse and non-traditional backgrounds are strongly encouraged to apply. We recruit, employ, train, compensate and promote regardless of race, religion, color, national origin, sex, sexual orientation, gender, disability, age, or veteran status.