Why You’ll Love This Role

Our Customer Experience (CX) Operations team manages post-sales programs that drive onboarding, adoption, and long-term customer success. From communications to workshops to reporting and tooling, we deliver the infrastructure that helps Cribl customers thrive and internal teams stay productive.

We’re looking for a curious, organized, and driven 2026 graduate who’s excited to learn how operations support the customer journey. This internship is designed as a 3-month “intern-to-hire” opportunity. During that time, you’ll receive hands-on training and begin supporting key programs. If there’s mutual alignment and demonstrated success, we’ll look to bring you on full-time at the end of the internship.

This is a hybrid role with in-office time at Cribl HQ in San Francisco on average once per week.  Candidates must be located in the Bay Area.  

As An Active Member Of Our Team, You Will…

• Acquire foundational system administration expertise with Gainsight as Cribl’s Customer Success platform
• Learn Customer Experience Programs and Operations at a fast paced technology company
• Gain hands-on learning and experience with program and project management
• Contribute to customer program operations and be exposed to related opportunities within Cribl
• Establish a foundation for a career in Customer Operations at Cribl and beyond
• With coaching and guidance, you are able to independently own a program management and operate a workstream within CX Operations or related functions with accuracy, accountability and timeliness. 

If You've Got It - We Want It

• A BA or BS degree from an accredited college or university (graduating 2026), ideally in technology, data science, or a related field with Computer Science
• Strong communication skills and a customer-first mindset—you’re comfortable engaging with others and keeping things organized
• Prior internship or campus experience in tech, operations, customer support, or program coordination preferred but not required
• Proven time management skills; you’ve juggled deadlines, group projects, or leadership roles
• Eager to learn, take feedback, and grow in a fast-paced environment
• Quick learner with solid problem-solving instincts and attention to detail
• Comfortable using tools like Google Workspace, and other communication tools such as Zoom, Slack, etc. 
• Located in the San Francisco Bay Area and is able to commute to Cribl’s SF HQ office once per week
• Demonstrated ability and aptitude to quickly learn the job requirements, adapt to changes, function well in a team environment, able to collaborate cross functionally, and meaningfully contribute to operational success. 
• Bonus points:
  • Candidate who can not only deliver based on instructions, but also bring their curiosity, enthusiasm and fresh set of eyes to introduce new ideas for process improvements. Extra focus on knowledge and ability in reporting and data analytics.  

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience.  In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.

Hourly Rate $32hr.  Salary upon conversion: $75k-$85k plus 15% bonus and equity. 

#LI-KM1
#LI-Remote

Why You'll Love This Role

Cribl is seeking a Professional Services Consultant. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.

In this role, you'll be helping customers strain valuable data from discardable data.  You’ll be instrumental in shepherding customers that are starting out on their Cribl journey and also in helping established customers uncover even more value. You will have the ability to interact and see new technology and solutions from our vast and diverse customer base. Are you excited to help? We certainly are at Cribl.

As An Active Member Of Our Team, You Will…

• Demonstrate technical leadership and authority in the areas of observability and/or security.
• The opportunity to be the thought leader in driving complex deployments of Cribl products while working side by side with the customers to resolve their unique problems.
• Work with a team of incredibly talented and dedicated peers, all the way from the Engineering, Sales Engineering, Support and Customer Success Engineers.
• Lead and execute complex customer engagements, serving as the technical authority, and ensuring successful architecture, design, development, deployment, operationalization, and documentation.
• Enhance Cribl's learning ecosystem by creating valuable resources such as best practice documentation, informative blog posts, comprehensive runbooks, engaging workshops, and effective customer training materials.
• Facilitating knowledge transfer, enablement, coaching, and mentoring for team members, customers, and/or partners.
• We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours

If You’ve Got It - We Want It

• Minimum 5 years of hands-on experience in technical consulting or big data analytics, demonstrating proficiency in advanced technical concepts and methodologies.
• Extensive expertise in deploying and managing AWS/AZURE/GCP Cloud environments, including advanced configuration and optimization techniques.
• Exceptional command over Big Data Analytics tools such as Splunk, Elastic, Grafana, DataDog, Exabeam, and Azure Sentinel, with a deep understanding of their technical intricacies and practical applications.
• Proven track record of working with complex Enterprise applications, including proficiency in deploying and managing Kubernetes, Docker, and other automation technologies.
• In-depth knowledge and experience with both Unix and Windows operating systems, proficient in utilizing command line interfaces and GUIs to accomplish complex tasks.
• Proficient in scripting languages such as JavaScript, with recent experience developing scripts and automation workflows.
• Ability to effectively communicate and engage with a diverse range of stakeholders, including technical personnel like administrators, as well as executive-level partners, demonstrating strong interpersonal and presentation skills.
• Passionate about delivering exceptional customer experiences and solving complex technical challenges, consistently going above and beyond to meet and exceed customer expectations.
• BONUS POINTS:
• Ability to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team
• Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics

Salary Range

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.

#LI-KM1
#LI-Remote

Why You’ll Love This Role

Cribl is seeking a Forward Deployed Engineer (FDE) to join our Professional Services organization. Cribl is the Data Engine for IT and Security, with a mission to empower enterprises to unlock the value of all their data. We’re a remote‑first company, founded in 2018 and headquartered in San Francisco, trusted by organizations worldwide including many of the Fortune 100 to manage and analyze telemetry at petabyte scale across some of the largest IT and security environments in the world.

In this role, you’ll design, build, and operate real solutions with customers, extending Cribl and embedding it into how they actually work. You’ll act as an embedded engineering partner for a small portfolio of our most strategic customers, closing the gaps between what Cribl does out of the box and what those customers need it to do in their existing tooling and workflows.

• Integrate Cribl deeply into customers’ current tools and systems so using Cribl feels natural in their world.
• Build custom search experiences and data flows that meet customer‑specific requirements — including needs that are ahead of the product roadmap or may never become core features.
• Design creative, pragmatic solutions that set customers up for success right now, while also creating patterns and assets that help them (and us) scale in the future.

This role is designed as a strategic investment: you’ll focus on solving our hardest last‑mile problems for flagship customers and turning those solutions into reusable Packs, integrations, and patterns that raise the bar for everyone.

As An Active Member Of Our Team, You Will…

• Be the embedded technical partner for key accounts:
  • Act as the embedded engineering contact for a select set of strategic customers, developing a deep understanding of their architectures, constraints, and goals.
  • Build long‑term trust by consistently delivering solutions that work in their real‑world context — not just in demos.
• Integrate Cribl into customers’ existing tooling and workflows:
  • Design and build integrations into customers’ current tools — SIEM, SOAR, EDR/XDR, identity platforms, observability stacks, cloud services, ITSM/ticketing, data lakes, and more — so Cribl becomes a natural part of how their teams operate.
  • Implement REST collectors, custom event sources and destinations, webhook handlers, and platform connectors that reduce friction and make Cribl easy to adopt and operate inside existing ecosystems.
• Customize and extend Cribl Search and data experiences:
  • Extend Cribl Search with customer‑specific datasets, knowledge objects, dashboards, saved searches, and search‑time enrichment pipelines to support their unique investigation and analytics workflows.
  • Build tailored search experiences that can mimic or improve what customers are used to in similar tools, so moving to Cribl feels like an upgrade, not a compromise.
• Bridge “today’s needs” and “future product”:
  • Work with customers whose requirements may be ahead of the product roadmap or never part of core product, and:
    • Design creative, supportable solutions using existing Cribl capabilities, Packs, and custom code.
    • Clearly distinguish between what’s covered by product vs. custom implementation, and ensure customers are set up for success both now and as the product evolves.
  • Partner with Product and Engineering to:
    • Turn repeated patterns into product‑backed features or officially supported Packs/integrations where it makes sense.
    • Provide clear, actionable feedback on APIs, extensibility, and UX based on real‑world usage.
• Build reusable assets and patterns:
  • Develop reusable Cribl Packs and solution assets that encapsulate best‑practice pipelines, event breakers, lookups, and integrations for common data sources, platforms, and architectures.
  • Contribute to internal GitHub repos, templates, and tooling that other PS consultants, CSEs, and partners can use to accelerate delivery.
• Engineer complex data and pipeline logic:
  • Use JavaScript/Node.js, regex, lookup tables, and Cribl’s processing framework to solve non‑trivial data normalization, enrichment, and routing challenges across massive, heterogeneous environments.
  • Design solutions that are maintainable, upgrade‑safe, and observable, with clear instrumentation and runbooks.
• Collaborate across Field CTOs, CSEs, and PS:
  • Partner with Field CTOs on big‑picture architectures and strategic bets for key accounts.
  • Work with Customer Success Engineers (CSEs) and Professional Services consultants on strategic programs and projects, providing the deep engineering needed to actually build and ship what the team designs.
  • Author clear design docs, runbooks, and as‑built architecture reports to make your work understandable and sustainable for customers and internal teams.
  • We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours

If You’ve Got It - We Want It 

• 5+ years of hands‑on experience in a software engineering, solutions engineering, or forward deployed/professional services engineering role within a SaaS, cloud, or security software environment.
• Strong proficiency in JavaScript/Node.js for building pipeline logic, REST integrations, and custom Cribl functions, with solid engineering practices (testing, version control, CI/CD).
• Proven experience designing and implementing production‑grade backend services and integrations — including RESTful APIs, authentication and UI interfaces.
• Proven experience designing end‑to‑end architectures that span telemetry collection, pipelines/processing, storage (e.g., object stores, data lakes, SIEMs), and search/analytics, with clear trade‑offs around cost, performance, and reliability.
• Hands‑on experience operating in one or more major cloud providers (AWS, Azure, or GCP), including core services like IAM/permissions, networking, and object storage in production environments.
• Experience owning services or integrations in production — instrumenting them for observability, setting up alerts and runbooks, and participating in incident response or on‑call‑style rotations.
• Demonstrated ability to lead customer discovery and architecture sessions, translate ambiguous requirements into concrete technical designs, and communicate trade‑offs to both engineers and non‑technical stakeholders.
• Deep familiarity with the observability, security, and logging ecosystem — including SIEM platforms (Splunk, Sentinel, QRadar, XSIAM), log management, EDR/XDR, and cloud‑native telemetry sources.
• Solid understanding of data formats common in IT and security pipelines — JSON, syslog, CEF, LEEF, multiline logs, and custom vendor formats.
• Comfort working hands‑on in customer environments — accessing Cribl UIs, deploying configurations, validating data flows, and troubleshooting production issues.
• Strong written communication skills — able to produce clear design docs, architecture diagrams, and customer‑facing artifacts.
• A demonstrated ability to be creative under real‑world constraints: you enjoy finding pragmatic, elegant solutions when the “perfect” feature doesn’t exist yet.
• A mindset focused on setting customers up for success now and in the future — designing solutions that can evolve as their environment and our product change.
• BONUS POINTS:
• Cribl Certified Engineer (CCOE) or equivalent Cribl product expertise.
• Experience extending or building on top of search and analytics platforms
• Background in data pipeline development, security data engineering, or large‑scale log management infrastructure.
• Familiarity with containerized deployments (Docker, Kubernetes) and cloud platforms (AWS, Azure, GCP).
• Prior experience contributing to open source projects or publishing integrations, Packs, or tooling to a community marketplace.
• Exposure to enterprise MSA/SOW‑based delivery and how engineering work ties into services offerings (even if this role isn’t utilization‑driven out of the gate).
• Ability to travel occasionally for key customer workshops or team events.

Salary Range ($161,200 - $268,700)

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience.  In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.

#LI-KM1
#LI-Remote

Why You'll Love This Role

Cribl is seeking a Professional Services Consultant. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.

In this role, you'll be helping customers strain valuable data from discardable data.  You’ll be instrumental in shepherding customers that are starting out on their Cribl journey and also in helping established customers uncover even more value. You will have the ability to interact and see new technology and solutions from our vast and diverse customer base. Are you excited to help? We certainly are at Cribl.

As An Active Member Of This Team, You Will...

• Demonstrate technical leadership and authority in the areas of observability and/or security.
• The opportunity to be the thought leader in driving complex deployments of Cribl products while working side by side with the customers to resolve their unique problems.
• Work with a team of incredibly talented and dedicated peers, all the way from the Engineering, Sales Engineering, Support and Customer Success Engineers.
• Lead and execute complex customer engagements, serving as the technical authority, and ensuring successful architecture, design, development, deployment, operationalization, and documentation.
• Enhance Cribl's learning ecosystem by creating valuable resources such as best practice documentation, informative blog posts, comprehensive runbooks, engaging workshops, and effective customer training materials.
• Facilitating knowledge transfer, enablement, coaching, and mentoring for team members, customers, and/or partners.
• This position may require stand-by, on-call, or off-hours duties

If You've Got It - We Want It

• Minimum 5 years of hands-on experience in technical consulting or big data analytics, demonstrating proficiency in advanced technical concepts and methodologies.
• Extensive expertise in deploying and managing AWS/AZURE/GCP Cloud environments, including advanced configuration and optimization techniques.
• Exceptional command over Big Data Analytics tools such as Splunk, Elastic, Grafana, DataDog, Exabeam, and Azure Sentinel, with a deep understanding of their technical intricacies and practical applications.
• Proven track record of working with complex Enterprise applications, including proficiency in deploying and managing Kubernetes, Docker, and other automation technologies.
• In-depth knowledge and experience with both Unix and Windows operating systems, proficient in utilizing command line interfaces and GUIs to accomplish complex tasks.
• Proficient in scripting languages such as JavaScript, with recent experience developing scripts and automation workflows.
• Ability to effectively communicate and engage with a diverse range of stakeholders, including technical personnel like administrators, as well as executive-level partners, demonstrating strong interpersonal and presentation skills.
• Passionate about delivering exceptional customer experiences and solving complex technical challenges, consistently going above and beyond to meet and exceed customer expectations.
• BONUS POINTS:
• Ability to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team
• Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics
• Ability to travel up to 30%

Salary Range ($114,500 - $190,800)

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.

#LI-KM1
#LI-Remote

Location: Washington D.C

Why You’ll Love This Role

The Customer Success Engineer (CSE) acts as a trusted advisor for the customer in achieving customer outcomes, value and success with Cribl solutions. This highly technical role needs to coordinate and strategize across several functions to enable customers to realize continuous value. CSEs must be data-driven to drive efficiency in communicating with all federal and public sector customers.

The CSE must be ready to engage with various technical functions within an organization while also being able to demonstrate the value of Cribl in business discussions with company executives. The goal is to help our customers become successful and enthusiastic Cribl champions throughout the customer journey.

As An Active Member Of Our Team, You Will…

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
• Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
• Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics
• Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data
• Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
• Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer
• Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization
• We are a remote-first company and work happens across many time-zones - you may be required to occasionally perform duties outside your standard working hours

If You’ve Got It - We Want It

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value
• Experience with Federal or Public Sector organizations.
• Local to the greater Washington D.C. area
• GovCloud or FEDRAMP Experience
• Customers first, always mindset with great communication and relationship management skills that can manage customer expectations with empathy.
• Customer facing presentation history in program reviews or similar events
• Direct experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle
• Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes
• Quick learner with good technical and problem-solving skills
• Bonus Points/Preferred Qualifications:
  • Direct experience with Cribl products or the Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.)
  • Solid technical understanding of managing customers through Customer Success Platforms such as GainSight
  • Working knowledge of major cloud providers (AWS, Azure, GCP)
  • Good jokes, or maybe better, bad jokes
  • Must be able to obtain a US Security Clearance

Salary Range ($110K - $180k)

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience.  In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus. 

#LI-JK1
#LI-Remote

Why You'll Love This Role

Cribl is seeking a Professional Services Consultant. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.

In this role, you'll be helping customers strain valuable data from discardable data.  You’ll be instrumental in shepherding customers that are starting out on their Cribl journey and also in helping established customers uncover even more value. You will have the ability to interact and see new technology and solutions from our vast and diverse customer base. Are you excited to help? We certainly are at Cribl.

As An Active Member Of Our Team, You Will…

• Demonstrate technical leadership and authority in the areas of observability and/or security.
• The opportunity to be the thought leader in driving complex deployments of Cribl products while working side by side with the customers to resolve their unique problems.
• Work with a team of incredibly talented and dedicated peers, all the way from the Engineering, Sales Engineering, Support and Customer Success Engineers.
• Lead and execute complex customer engagements, serving as the technical authority, and ensuring successful architecture, design, development, deployment, operationalization, and documentation.
• Enhance Cribl's learning ecosystem by creating valuable resources such as best practice documentation, informative blog posts, comprehensive runbooks, engaging workshops, and effective customer training materials.
• Facilitating knowledge transfer, enablement, coaching, and mentoring for team members, customers, and/or partners.
• We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours

If You’ve Got It - We Want It

• Minimum 5 years of hands-on experience in technical consulting or big data analytics, demonstrating proficiency in advanced technical concepts and methodologies.
• Extensive expertise in deploying and managing AWS/AZURE/GCP Cloud environments, including advanced configuration and optimization techniques.
• Exceptional command over Big Data Analytics tools such as Splunk, Elastic, Grafana, DataDog, Exabeam, and Azure Sentinel, with a deep understanding of their technical intricacies and practical applications.
• Proven track record of working with complex Enterprise applications, including proficiency in deploying and managing Kubernetes, Docker, and other automation technologies.
• In-depth knowledge and experience with both Unix and Windows operating systems, proficient in utilizing command line interfaces and GUIs to accomplish complex tasks.
• Proficient in scripting languages such as JavaScript, with recent experience developing scripts and automation workflows.
• Ability to effectively communicate and engage with a diverse range of stakeholders, including technical personnel like administrators, as well as executive-level partners, demonstrating strong interpersonal and presentation skills.
• Passionate about delivering exceptional customer experiences and solving complex technical challenges, consistently going above and beyond to meet and exceed customer expectations.
• Based in the Eastern timezone
• BONUS POINTS:
• Ability to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your team
• Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics
• Ability to travel up to 30%

Salary Range ($135,400 - $225,500)

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.

#LI-KM1
#LI-Remote