NOTE - We are only considering remote candidates in the following states:

AL, AR, AZ, CO, FL, GA, IL, IN, KS, MA, MD, MI, MN, NC, NJ, NY, OH, SC, SD, TX, UT, VA, WA, WI

What You Will Be Doing:

We are seeking a Sales & Implementation Engineer to play a key role across both the pre-sales and post-sales lifecycle. In this hybrid position, you will partner with Sales to support technical evaluations and guide customers through successful implementation and onboarding.

You will act as a technical advisor-demonstrating the value of CrashPlan solutions, assisting with solution design, and ensuring smooth deployment and adoption. This role is ideal for someone who enjoys both customer-facing technical sales and hands-on implementation work.

Day In the Life:

Pre-Sales & Solution Support

• Partner with Account Executives to support technical aspects of sales opportunities
• Assist in delivering product demonstrations, technical presentations, and solution briefings
• Support Proof-of-Value (POV) engagements to validate CrashPlan solutions
• Gather customer requirements and help identify technical challenges and solutions
• Help address customer questions and technical objections during the sales process
• Collaborate with Product, Engineering, and Support teams to align solutions with customer needs
• Support partners and MSPs in understanding and positioning CrashPlan solutions
• Contribute to demo environments and technical sales materials
• Participate in marketing events, webinars, or trade shows as needed

Implementation & Customer Delivery

• Support and lead implementations of CrashPlan solutions for customers
• Configure and deploy solutions in cloud-based environments
• Assist with integrations including directory services, SSO, SCIM, and MFA
• Work with customer IT and Security teams to ensure successful setup and configuration
• Help optimize deployments to align with customer goals and use cases
• Troubleshoot technical issues and support onboarding and adoption
• Collaborate with Professional Services, Support, Sales, and Operations teams

Who You Are:

Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience
• 5+ years of experience in Sales Engineering including demos and POCs for prospects
• Prior implementation or onboarding experience working with SaaS or enterprise software
• Basic to intermediate understanding of IT infrastructure (cloud, endpoints, identity systems).
• Experience with:
  • Directory services (Active Directory, OpenLDAP, etc.)
  • Identity & access management concepts (SSO, SAML, SCIM, MFA)
  • Windows, macOS, and/or Linux environments
• Familiarity with scripting (PowerShell, Python, Bash, or JavaScript)
• Willingness to travel (up to ~10–15%)

Preferred Qualifications:

• Strong troubleshooting and problem-solving skills
• Good communication and organizational skills
• Ability to work collaboratively and manage multiple priorities
• Experience with Microsoft 365 and Azure (including Entra ID)
• Familiarity with identity providers (Okta, Azure AD, Ping)
• Experience with endpoint management tools (Intune, JAMF, SCCM, Workspace ONE, etc.)
• Exposure to data protection or security solutions
• Consulting or customer-facing project experience
• Experience working with partners or MSPs

The On-Target Earnings range (base salary + variable) for this role is $160,000 - $200,000. This position is eligible for a variable bonus plan based on assigned targets, in addition to a full range of benefits including medical, dental, vision, 401k match, and more. Final compensation will be dependent on various factors relevant to the position and the candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

What You Will Be Doing

We are seeking a proactive and hands-on IT Operations & Network Security Specialist to manage and maintain our on-site IT environment. This role is responsible for ensuring reliable network connectivity, endpoint management, IT asset lifecycle control, and secure day-to-day IT operations. The ideal candidate will bring strong technical expertise, a problem-solving mindset, and a security-first approach to maintaining stable and efficient IT infrastructure.

Key Responsibilities

IT Operations & User Support:

• Provide Tier 2/3 technical support for infrastructure and system-related issues
• Manage escalated incidents and ensure resolution within defined SLAs
• Maintain IT documentation including SOPs, network diagrams, and operational logs
• Support system upgrades, maintenance schedules, and infrastructure improvements

IT Asset & Endpoint Management:

• Maintain accurate inventory of hardware and software assets
• Oversee procurement, configuration, deployment, and decommissioning of IT devices
• Ensure endpoints are secured with appropriate patching and antivirus tools
• Support onboarding and off-boarding processes including access provisioning and device allocation

Security & Compliance Support:

• Implement IT controls aligned with internal security policies and industry standards
• Support audit readiness and compliance documentation
• Manage vulnerability assessments and patch management processes
• Stay updated on emerging threats and recommend proactive security improvements

Network & Infrastructure Management:

• Manage and maintain office network infrastructure including switches, routers, firewalls, structured cabling, and patch panels
• Configure and monitor LAN/WAN, VLANs, ACLs, NAT, and traffic management
• Deploy and optimize enterprise Wi-Fi networks with secure authentication protocols
• Troubleshoot and resolve connectivity, bandwidth, and latency issues
• Coordinate with ISPs and vendors to ensure high network uptime

Firewall & Security Administration:

• Administer enterprise firewall solutions and maintain security policies
• Monitor firewall logs, VPN access, and network traffic
• Conduct periodic security audits, rule reviews, and patch updates
• Respond to and mitigate network security incidents

Required Qualifications

• Bachelor’s degree in IT, Computer Science, or related field
• 5+ years’ experience in IT operations, infrastructure, and network administration
• Strong knowledge of LAN/WAN, firewalls, VPNs, Wi-Fi, and endpoint management
• Experience managing on-site IT infrastructure in multi-user environments

Preferred Qualifications

• CISM / CISSP / CompTIA Security+ certification
• CCNA / CCNP certifications
• Microsoft Azure Administrator or related certifications

Key Competencies

• Strong troubleshooting and analytical skills
• SLA-driven and proactive mindset 
• Effective communication across technical and non-technical teams 
• Strong documentation and organizational skills 
• Ability to manage multiple priorities in a dynamic environment 

Work Environment

• On-site role
• Alternate Saturday working schedule
• Availability for after-hours maintenance or incident response as required

NOTE - We are only considering remote candidates in the tri-state / greater NYC area (NY, NJ, CT and eastern PA)

What You Will Be Doing:

We are recruiting for an Enterprise Account Executive to join our team. In this role, you will be responsible for developing and executing the strategy for the Northeast region as well as a number of named accounts across the U.S. You will establish connections and relationships with key decision makers, typically at the Director, VP, and C-suite level. You will work alongside the Systems Engineering, Channel, and Customer Success teams to develop business value and propositions around CrashPlan solutions. 

Day In the Life:

• Achieving or exceeding annual territory revenue goals through acquisition of new customers, and up-selling/cross-selling within the existing customer base in your assigned geographic region
• Understanding CrashPlan’s products and positioning our differentiated value proposition and ROI to a variety of prospects based on their business needs and pain points.
• Identifying new prospects, expands, and qualifying leads to build and sustain a strong sales pipeline, building rapport with new prospects, and moving the sales process forward through onsite meetings, phone, email, events, campaigns and marketing activities.
• Building and maintaining effective partner relationships with our key partners (Microsoft, resellers, etc) in your territory.
• Using Salesforce, LinkedIn Navigator, and other tools to track and manage prospect information, develop accurate forecasts, and sustain positive sales momentum through each step in the sales cycle.
• Leading the solution selling process in assigned territory while partnering with the Systems Engineering team to manage product demonstrations and evaluation activities as needed to advance the opportunity.
• Collaborating with marketing, product management, and sales peers to optimize both territory and CrashPlan’s overall success

Who You Are:

Required Qualifications:

• 7+ years of software sales experience selling enterprise software and/or experience selling SaaS solutions (i.e. Microsoft 365/Google Workspace)
• Proven track record of exceeding revenue targets, selling to senior-level buying influencers including VP-ITs, CIOs, CISOs, etc
• Experience building rapport with current and prospective customers in person or over the phone and collaborate with a variety of internal groups including channel, demand gen, customer success/services, engineering, marketing, and sales operations
• Strong oral and written communication skills as well as ability to leverage your virtual network to create new connections and accelerate sales momentum by demonstrating the ability to overcome customer objections, negotiate win-win deals in complex enterprises, and acquire new customers.
• Demonstrated success working in a fast-growth environment—solving problems while sustaining good relationships and the ability to work both independently from home as well as collaboratively within a team environment. 

Preferred Qualifications:

• Bachelor's degree
• Demonstrated understanding of the broader data management market, competitors, and current trends in the space

The total on-target compensation for this position is $190,000-$280,000, which includes a variable target based on assigned territory and quota, in addition to a full range of benefits. Final compensation will be dependent on various factors relevant to the position and the candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.