Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated with the DOC Band®, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses. 

Cranial Technologies also provides treatment with EarWell® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell® is a proven, non-invasive treatment option for families.   

We are currently looking for a full-time Bilingual New Patient Coordinator (Remote) to join our rapidly growing team!

This role will be supporting our sales and intake team by handling inbound faxed referrals (warm leads) and website contact forms for a pre-determined region of clinics. The expectations will be around converting these leads to scheduled consults. This is not a queue-based role.

Responsibilities include:

• Make outbound calls and use other engagement / communication vehicles to schedule new patients with first touch within 24 hours of receipt
• Answer questions about the treatment in easy-to-understand ways
• Help parents understand what makes Cranial Technologies different from the competition and communicate the benefits of treating with Cranial Technologies vs the competition
• Address and overcome objections from families
• Coordinate with territory sales reps on unresponsive or declined leads

Requirements:

• High School Diploma or equivalent required
• Bilingual in Spanish and English
• 2-3 years of customer service experience, preferably in an environment connecting with warm leads, customer retention, or quota-based goals
• Exceptional communication and human relations skills in working with patients and co-workers from different backgrounds
• Energetic and enthusiastic personality
• Ability to manage details and strong organization skills

We offer an excellent benefits package: 

• Medical, Vision, and Dental Insurance
• 401k Retirement Plan
• Flex Spending Plans
• 3.5 Weeks Paid Time Off plus 7 paid Holidays
• Life Insurance
• Short/Long Term Disability Insurance
• The pay for this position is $21.00 per hour plus additional bonuses based on performance

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. **Please keep an eye on your spam and junk mail**

Please no phone calls to the clinic or offices regarding the position.

If you are unable to submit your application, please email the recruiting department at careers@cranialtech.com for assistance

#LI-Remote

Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated with the DOC Band®, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses.  

Cranial Technologies also provides treatment with EarWell® to correct infant ear shapes without surgery. With over 600,000+ successful outcomes, EarWell® is a proven, non-invasive treatment option for families.    

We’re looking for a full-time Medical Claims Research Analyst to join our Medical Billing and Claims team! The successful candidate has an investigative and curious mind with a passion for solving problems. They are detail-oriented, can multi-task like a pro, and are extremely organized! 

You’ll be working with a team of dynamic employees who are passionate about the work they do and are dedicated to the babies we treat. Our team members enjoy working and learning in a collaborative setting, are task-oriented and bring a positive mindset to the office! 

We will train you on all things unique to Cranial Technologies!  

Responsibilities: 

• Follow-up on claims with insurance companies every two weeks, or as needed 

• Document all correspondence, payment remits and phone calls into system 

• Ensure insurance payments are correct according to patient benefits and contracts 

• Process and document electronic payments daily 

• Provide support to centers nationwide regarding patient claims and balances due 

• Communicate with patients in detail regarding payments, denials and appeal information 

• Provide spreadsheet with full detail of aged accounts. 

• Identify, track and report insurance payment/denial trends 

• Communicate with patients regarding unexpected balances 

• Research and resolve claims processing error and resolve processing issues 

Requirements: 

• High School Diploma or Equivalent
• 1-2 years of customer service or related experience 
• Heath insurance experience preferred 
• High attention to detail 
• Investigative, curious and problem-solving mindset 
• Exceptional communication and human relations skills in working with people from diverse backgrounds 
• Strong organizational skills 
• Ability to multi-task 
• Professional image in appearance, words and actions 

We offer an excellent benefits package: 

• Medical, Vision, and Dental Insurance 
• 401k Retirement Plan  
• 3.5 Weeks Paid Time Off plus 7 company-paid Holidays 
• Life Insurance 
• Short/Long Term Disability Insurance 
• The pay range for this position is $20.00 - $22.00 per hour. Pay is dependent on the applicant's relevant experience. 
• This role is able to transition to Hybrid after 90 days in office. 

Tempe HQ Address:
1405 W Auto Dr
Floor 2
Tempe, AZ 85284

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

You will receive a confirmation email stating your application has been submitted. Once your application has been reviewed, you should receive an update on your status via email. Please keep an eye on your spam and junk mail. Please no phone calls regarding the position.

If you are unable to submit your application, please email the recruiting department at careers@cranialtech.com for assistance. 

#LI-Hybrid