Senior Data Engineer – Data Architecture & Platform

CPI Security, a national leader in residential and commercial security solutions, is seeking a Senior Data Engineer transitioning into Data Architecture to join us on our data transformational journey. This unique role combines hands-on data engineering (70%) with architectural design and governance (30%), ideal for a technical expert ready to shape our enterprise data strategy while remaining deeply involved in implementation. You'll work directly with line of business leaders and technical users to architect and build our cloud data warehouse using data vault 2.0 modeling and dbt. This is a technical, hands-on role, not a pure architecture position, where you'll mentor junior engineers on a lean team while personally implementing the solutions you design.

This is an on-site position at our HQ in Charlotte, NC.

What You'll Do

This role balances architectural design with hands-on implementation. You'll spend approximately 70% of your time coding, building pipelines, and implementing solutions, while dedicating 30% to architectural design, standards definition, and technical guidance. On our lean team, everyone contributes technically, this isn't about drawing boxes, it's about designing it AND building it. You must be comfortable in the IDE daily, working alongside engineers and providing mentorship through code reviews, pair programming, and technical guidance.

Data Architecture & Design

Define and document reference architectures, design patterns, and standards for the enterprise data platform. Create technical design documentation, data flow diagrams, and architectural decision records (ADRs) while remaining actively involved in hands-on implementation. Establish data modeling standards, naming conventions, and best practices across the platform.

Architecture Governance

Establish and maintain data modeling standards, design patterns, and architectural guidelines. Review and approve technical designs to ensure alignment with architectural principles and enterprise standards. Collaborate with stakeholders to define data governance policies and ensure compliance with security requirements.

Technical Mentorship & Collaboration

Provide architectural guidance and hands-on mentorship to engineers through code reviews, pair programming, and technical design sessions. Share expertise in data vault modeling, dbt development, and cloud data engineering best practices. Foster a culture of technical excellence and continuous learning within the team. Work collaboratively on our small team where everyone contributes to solving complex technical challenges.

Data Vault Implementation

Design and implement data vault 2.0 modeling patterns to build a scalable, audit-friendly enterprise data platform that supports business agility and data governance.

Modern Data Engineering

Build and maintain automated data pipelines using dbt (Cloud/Core), Python, and Snowflake to transform raw data into business-ready datasets with comprehensive data quality testing.

Cloud Data Platform Development

Architect and implement an enterprise data platform on Snowflake, including automated deployment pipelines, data quality frameworks, and monitoring solutions. While we are modernizing to a cloud data platform, on-premises work is still needed using SSIS and MSSQL Server during the migration phase.

Data Mart & Dimensional Modeling

Design and build data marts using dimensional modeling techniques (Kimball methodology) to support business intelligence and analytics requirements.

ETL/ELT Pipeline Development

Design and implement robust data transformation models using dbt, SQL, and Python to build scalable ingestion and processing pipelines.

Data Quality & Testing

Implement comprehensive data quality testing frameworks using dbt tests, custom Python validations, and automated monitoring to ensure data accuracy and reliability.

External Data Integration

Integrate and operationalize data from external systems such as CRM, ERP, and third-party platforms via secure cloud data sharing, CDC, and APIs.

DataOps Implementation

Enable reliable, scalable, and automated data workflows by implementing DataOps best practices for continuous integration, testing, deployment, and monitoring across the data pipeline lifecycle. Establish and maintain Snowflake security governance through role-based access control (RBAC), including the design and management of role hierarchies, privilege grants, and object-level permissions to enforce least-privilege principles across all data assets. Define and enforce data access policies for users, service accounts, and downstream consumers by leveraging Snowflake's virtual warehouses, resource monitors, row-level security, and dynamic data masking to ensure compliant and auditable data access at scale.

Cloud Migration Support

Play an integral role in planning, designing, and implementing data migration strategies from legacy on-premises SQL Server systems to our modern Snowflake cloud platform.

What We're Looking For

Required Experience

• 6+ years of data engineering experience with cloud data platforms
• 4+ years of experience with Snowflake (required)
• 4+ years of experience with dbt (Cloud and/or Core)
• 4+ years of Python development experience
• 4+ years of AWS experience (AWS Certified Developer preferred)
• 6+ years of experience building data warehouses and data marts
• Experience using Data Vault 2.0 modeling methodology
• Strong experience with dimensional modeling (Kimball methodology)
• Proven experience with automated deployment and CI/CD pipelines
• Experience implementing data quality testing frameworks
• Experience designing data architectures and creating technical documentation (data models, architecture diagrams, design patterns, ADRs)
• Proven ability to balance architectural thinking with hands-on implementation
• Experience mentoring and guiding junior/mid-level engineers through technical collaboration

Technical Skills

• MSSQL Server SQL and SSIS
• Advanced SQL and data modeling expertise with dimensional modeling and data vault modeling
• Strong dbt skills for data staging, cleaning, transformation, testing, and modeling
• Proficiency in Python programming for data engineering tasks
• Experience with agile/scrum teams for data engineering and analytics engineering
• AWS cloud services (S3, Lambda, IAM, CloudFormation, etc.)
• Experience with data orchestration tools (Airflow, Prefect, or similar)
• Understanding of modern data engineering practices and agile methodologies
• Knowledge of data governance, security, and compliance requirements

Preferred Qualifications

• AWS Certified Developer certification
• Snowflake certifications in data engineering and/or architecture
• Experience with data vault automation tools (automate-dv package)
• Knowledge of modern BI and analytics platforms

Soft Skills

• Excellent oral and written communication skills to effectively deliver messages to a wide range of audiences, from business to technical
• Innovative and positive team member mindset
• Strong teamwork and interpersonal skills, with the ability to deliver results working independently or in a collaborative environment
• Agile development experience preferred
• Solution-oriented approach with strong problem-solving abilities

Education

• Bachelor's degree in Information Systems, Computer Science, Data Science, or related field of study preferred
• Work experience equivalent will be considered

What Sets You Apart

• Deep understanding of the complete data engineering lifecycle
• Architectural design experience combined with strong implementation skills
• Experience with cloud data platform implementations and migrations
• Proven ability to work with cross-functional teams and stakeholders
• Passion for building modern, cloud-first data solutions
• Strong analytical and critical thinking skills
• Commitment to data quality and best practices

Why Join CPI Security

• Opportunity to architect and build a modern enterprise data platform during an active transformation
• Work with cutting-edge cloud technologies and data vault modeling
• Lead technical design while remaining hands-on with implementation
• Collaborative environment with experienced data professionals on a lean, high-impact team
• Competitive compensation and benefits package
• Professional development opportunities and certification support
• On-site position in Charlotte, NC with a dynamic, growing company

CPI Security is an equal opportunity employer committed to diversity and inclusion in the workplace.

CPI Security, headquartered in Charlotte, North Carolina is looking for a full-time Events & Community Coordinator.  The Events & Community Coordinator will support the execution of CPI Security’s community events, sports activations, sales events, sponsorship activations, and select internal experiences. This is an execution-focused role for someone who loves logistics, timelines, checklists, and being on-site to make sure everything runs smoothly. You’ll help manage the details before, during, and after events — from coordinating materials and vendors to supporting setup, activation execution, and post-event wrap-up. This position will work closely with marketing, sales, HR, and operations teams, with a strong partnership with sales on customer-facing events and activations.

What You’ll Do:

• Event Execution & Logistics
  • Coordinate logistics for community events, sports-related activations, sponsorship events, sales events, and other CPI brand experiences.
  • Build and maintain event timelines, checklists, run-of-show documents, packing lists, and staffing plans.
  • Coordinate event setup, on-site execution, and breakdown.
  • Serve as a key day-of contact for vendors, internal team members, event staff, and partners.
  • Troubleshoot issues in real time to help ensure events run smoothly.
  • Travel to support events and activations as needed.
• Sales & Activation Support
  • Partner closely with the sales team on customer-facing events, activations, and lead-generation opportunities.
  • Help coordinate event materials, sales collateral, giveaways, signage, booth assets, equipment, and activation setup.
  • Ensure sales team members have the information, materials, and logistical support they need before and during events.
  • Support attendee engagement, lead capture logistics, post-event follow-up needs, and recap materials where applicable.
• Community & Partnership Support
  • Help support CPI’s presence at community events
  • Help ensure CPI shows up consistently, professionally, and positively in the communities we serve.
  • Support the execution of partnership deliverables, including signage, booth presence, promotional items, staffing needs, and event-day logistics.
• Vendor, Venue & Partner Coordination
  • Track vendor deliverables, deadlines, invoices, and day-of requirements.
  • Maintain clear communication so all partners understand expectations, timelines, and responsibilities.
• Internal Coordination & Administration
  • Coordinate across marketing, community, sales, HR, operations, and other internal CPI teams.
  • Maintain event supplies, swag, signage, equipment, and inventory.
  • Support event-related purchasing, invoice processing, and expense tracking against approved budgets.
• Post-Event Wrap-Up
  • Help gather event results, attendance numbers, photos, feedback, leads, and key takeaways.
  • Support post-event recaps for internal teams.

What You Bring:

• 1–2 years of experience in event coordination, marketing support, hospitality, sales support, community programming, sponsorship support, or a related role.
• Strong organizational skills and excellent attention to detail.
• Ability to manage multiple timelines, tasks, and event details at once.
• Clear written and verbal communication skills.
• Comfort working cross-functionally with teams such as sales, marketing, HR, operations, and external partners.
• Strong follow-through and ability to own assigned tasks from start to finish.
• Calm, flexible, and solutions-oriented when plans change.
• Willingness to work occasional evenings and weekends based on event schedules.
• Willingness and ability to travel for events and activations.

Why CPI:

At CPI, you’ll be part of a team that values people, performance, and purpose. We foster a collaborative, high-performing environment where ideas are welcomed, contributions are recognized, and growth is encouraged.

• Competitive pay and the opportunity to work for an iconic brand 
• Great medical, dental, vision, short- & long-term disability and life insurance options   
• Company paid holidays, floating holiday, and paid time off (PTO)   
• 401(k) plan with competitive company match   
• Eligible for free monitored security system after 90 days 
• Education assistance – we encourage and support our employees who want to improve their skills and further their education   
• Engaging and fun company culture that’s made up of a diverse group of people   
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.   
• An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness staff 
• Birthday and Work Anniversary Rewards 

CPI Security is looking to hire a Human Resources Data and Systems Specialist (HRIS Specialist) to serve our team based in Charlotte, North Carolina.  CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work. 

What You’ll Do

At CPI, we pride ourselves on being a Best Place to Work, built on a culture of collaboration, accountability, and continuous improvement. As our HRIS Analyst, you will play a key role in supporting that culture by ensuring our HR technology enables our people and leaders to do their best work. Serving as the primary point of contact for UKG, you will drive data accuracy, system efficiency, and a seamless user experience across all Human Resources functions.

• Administer, configure, and continuously optimize UKG, including updates, testing, and enhancements
• Maintain and audit HRIS data to ensure accuracy, consistency, and compliance, while upholding strong data governance practices
• Troubleshoot system and data issues, providing responsive, high-quality support to HR and business partners
• Develop and deliver reports and dashboards that provide meaningful insights to support workforce and business decisions
• Partner closely with Payroll to ensure accurate data flow, compliance, and audit readiness
• Train and support users across the organization, creating SOPs and tools that drive adoption and consistency
• Lead or support HRIS-related projects, including implementations, upgrades, and integrations
• Identify opportunities to streamline processes, enhance system functionality, and improve the overall employee and manager experience

What You Bring

• 3–5+ years of HRIS experience, with hands-on experience in UKG strongly preferred
• Strong understanding of HR operations, including Payroll, Benefits, Compensation, and Talent processes
• Experience managing HR systems, including configuration, data integrity, reporting, and troubleshooting
• Analytical mindset with the ability to translate data into actionable insights
• Experience building reports and dashboards (UKG tools, Excel, or similar)
• Strong attention to detail and commitment to accuracy and accountability
• Ability to manage multiple priorities in a fast-paced, growth-oriented environment
• Strong communication and interpersonal skills, with a service-oriented mindset
• Experience supporting system implementations, upgrades, or integrations preferred

Why CPI:

At CPI, you’ll be part of a team that values people, performance, and purpose. We foster a collaborative, high-performing environment where ideas are welcomed, contributions are recognized, and growth is encouraged. This role is an opportunity to make a meaningful impact by enhancing the systems and processes that support our employees every day.

• Competitive pay and the opportunity to work for an iconic brand 
• Great medical, dental, vision, short- & long-term disability and life insurance options   
• Company paid holidays, floating holiday, and paid time off (PTO)   
• 401(k) plan with competitive company match   
• Eligible for free monitored security system after 90 days 
• Education assistance – we encourage and support our employees who want to improve their skills and further their education   
• Engaging and fun company culture that’s made up of a diverse group of people   
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.   
• An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness staff 
• Birthday and Work Anniversary Rewards 

CPI Security is looking to hire a Corporate Controller to support and lead our accounting team, working out of our headquarters in Charlotte, North Carolina. CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work

Position Summary:

The primary responsibilities of the Corporate Controller are to:  

• Manage all operational entities within the Accounting Department including accounts payable, collections, accounts receivable, payroll, inventory and revenue.  
• Perform monthly close.  
• Prepare monthly, quarterly and annual reports for Executive Management Team.  
• Manage the treasury function for the organization. 
• Prepare monthly compliance reports. 

 This is an on-site position located at our corporate office in Charlotte, NC. 

Essential Functions

• The role will serve as a key business leader across multiple stakeholders within the company. 
• Manage all operational processes within the accounting function including accounts payable, collections, accounts receivable, payroll, inventory and revenue.  
• Ensure the company has relevant systems, financial controls, standard processes and procedures that support a strong internal control environment and an efficient operation
• The role will leverage and build systems and business process to achieve objectives and will require a continuous improvement mindset to build the scale to enable future synergistic growth.  
• Demonstrate strong technical accounting and business acumen to partner across the organization with a customer service mindset supporting various departmental needs. 
• Analyze financial data and trends to identify opportunities for cost savings and revenue growth
• Complete all activities necessary for monthly close including, but not limited to: preparing supporting documentation, reconciling accounts and creating corresponding reports. 
• Act as finance leader and liaison for various financial and tax initiatives and audits

Knowledge, Skills and Abilities Required

• Must be able to develop and maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts.  
• Demonstrate flexibility and aptitude to learn, process and effectively implement new policies and procedures as corporate standards are modified over time.  
• Must have an automation mindset to drive scalable growth using various tools, including AI, process re-engineering or other technology.
• Must be self-motivated and able to take initiative to complete work in a highly accurate manner, within established timelines, guidelines and standards.  
• Must be able and willing to listen, work as a functional member of a team, and take direction as needed to meet goals and complete work.  
• Must be able to develop and sustain positive and harmonious working relationships with all customers and colleagues.  
• Must have good problem solving and decision-making abilities and possess a strong attention to detail.  
• Must demonstrate integrity and ethical soundness in all activities.  
• A confident and adaptable leader who thrives in a fast-paced team environment with a servant-leader mindset 

Other Experience Required

• 10+ years of experience in accounting 
• Bachelor’s degree in accounting required, master’s degree preferred 
• Prior experience in public accounting a plus
• Certified Public Accountant a plus
• Advanced Excel knowledge, i.e. VLOOKUP’s, Pivot Tables, SUMIF functions, required
• Experience in financial planning tools a plus
• Experience in financial strategy, planning, reporting and working capital management

What's In It for You!

• Competitive pay and the opportunity to work for an iconic brand.
• Great medical, dental, vision, short- & long-term disability, and life insurance options 
• Company paid holidays, floating holidays, and paid time off
• 401(k) plan with a competitive company match 
• Eligible for free monitored security system after 90 days
• Education assistance – we encourage and support our employees who want to improve their skills and further their education 
• An engaging and fun company culture that’s made up of a diverse group of people 
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities. 
• On-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
• Birthday and Work Anniversary Rewards

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Retention Specialist to join our growing team at our headquarters in Charlotte, NC! We are more than “just a security company,” and we offer more than “just a job.” CPI’s mission is to protect our customers while providing world-class service and peace of mind. That’s not something you can bottle up and sell – it’s a feeling and a comfort our customers are guaranteed by our Customer Retention Specialists.

What You'll Do:

• Provide fantastic customer service focused on dispute resolution and overcoming challenges
• Build value in the CPI brand to drive long term relationships with customers as a leading competitor in Security and Home Automation industry.
• Provide solutions-based approaches to retain customers who are considering service cancellation.
• Champion the customer care process, which includes, troubleshooting technical issues, answer questions or concerns regarding systems or services.
• Problem solve as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues, and work with customer to retain them. 
• Consistently improve retention rates and achieve retention goals.
• Handle each call with empathy, compassion, and professionalism to ensure excellent customer service. 

What We're Looking For:

• Upbeat personality and a fun, positive attitude 
• 2 - 3 years previous sales or customer retention experience
• Strong customer service and people skills 
• Ability to consistently meet and exceed performance targets 
• Coachability with a desire to grow professionally 
• Ability to work a flexible schedule, including weekends 
• Experience with CRM system such as SalesForce is a plus, but not required 
• Exceptional sales skills are a plus, particularly with strong upselling and closing abilities 

What’s In It For You:

• $50,000 to $80,000 Annual Compensation
• Base hourly rate with tiered commission structure, performance based, training and quarterly bonus
• Higher shift pay for working nights and weekends 
• Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO 
• Free monitored security system after 90 days. 
• Engaging and fun company culture that’s made up of a diverse group of people  
• Talk about perks!  An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work.

What You'll Do:

In this role, you’ll be empowered to make decisions, communicating directly with customers to answer account inquiries, diagnose and resolve security system related issues with home automation and video products in order to provide customers with a satisfactory resolution to ensure complete satisfaction. When you become a Customer Support Advisor at CPI Security, you join an energetic group of people dedicated to making every day safer for our community and our customers. If you’re an experienced customer service professional, enjoy solving problems and keeping customers happy, and want a career with purpose, this opportunity is for you. 

Responsibilities

• Respond to and resolve customer questions and requests on various items such as: equipment, company policies, customer contracts, system operation and maintenance, monitoring service, billing, and account inquiries
• Provide exceptional customer support and communicate through various platforms such as: phone, text, web chat, and e-mail
• Effectively communicate CPI Security’s value, products, and services to customers and utilize upselling techniques to meet customers’ needs
• Apply appropriate troubleshooting methods and techniques in resolving challenges while documenting all actions taken and following up to ensure satisfactory resolution
• Perform alarm system downloads to ensure programming of alarm systems
• Assist field technicians with signal feedback, testing, and general customer account information needs
• Act as brand ambassador while setting the example of our people-first culture as you work with customers on completing customer satisfaction surveys

What’s In It For You!

• $40,000 - $50,000 average annual compensation
• Ongoing specialized, paid training and career growth opportunities.
• Great medical, dental, vision, short- & long-term disability and life insurance options, PTO and 401(k) plan with company match
• Eligible for free monitored security system after 90 days 
• Talk about perks!  An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

What We're Looking For:

• High school diploma or equivalent
• Minimum 2 years customer service experience, technical support experience preferred
• Phone-based support skills preferred
• Advanced typing and computer skills
• Thrive in a busy, fast-paced work environment
• A self-starter who can operate independently, within a team environment

CPI Security, a leader in the security and automation solutions industry, is looking for an Outbound Sales Advisor to join our growing team at our incredible corporate headquarters in Charlotte, NC! As a Sales Advisor, you will play a crucial role in driving sales growth and maximizing value from strategic partnerships with home builders. Your main responsibilities will involve servicing new home buyers of our partner builders, selling services including video, home automation, security and additional value-added services. There is no cold calling or prospecting required in this role as all leads will be provided by CPI.   The Business Development Representative role will reside in our Corporate Headquarters in Charlotte and will be working assigned new construction leads including new homeowners and communities. 

 What You'll Do:

• Convert company-assigned partnership new construction leads/opportunities into revenue-generating security customers for CPI through following actions: 
• Initiate outbound sales calls, emails, and SMS to potential prospects from a list of leads or opportunities to create solutions, sell services, devices and systems and schedule install  
• Conduct initial and follow-up phone calls to build relationships with key decision makers and nurture the sales process 
• Manage assigned prospect account lists and utilize Salesforce sales pipeline to accurately track prospects through the sales funnel to installation  
• Overcome customer objections effectively through applying advanced solution selling skills 
• Update and maintain prospect database and activity tracking on a daily basis 
• Meet sales quotas and revenue targets, while providing superior customer experience 
• Maintain contact with existing clients to make sure they are satisfied and request referrals 
• Ensure compliance with regulations and best practices for contact strategies 

What We're Looking For: 

• Organized, resourceful, and self-motivated with a good work ethic 
• Effective communicator (both written and oral) and strong listening skills 
• Strong sales funnel management skills 
• Be a self-starter who is driven to exceed targets 
• Prior experience in sales or an account management required 
• Experience handling large volume of outbound calls/contacts or experience in contact center-type environment 
• Experience and proficiency with CRMs, telephony needs, and help desk software (Salesforce etc) 
• Experience and proficiency with Microsoft Office (MS Word and MS Excel) required. 
• Must be able to pass required licensing as mandated by various state Alarm Boards 

What’s In It For You:

• $70,000 to $100,000 Annual Compensation
• Base hourly rate with tiered commission structure, performance based, training and quarterly bonus
• Higher shift pay for working nights and weekends 
• Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO 
• Free monitored security system after 90 days. 
• Engaging and fun company culture that’s made up of a diverse group of people  
• Talk about perks!  An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

CPI Security, a leader in the security and automation solutions industry, is looking for a Sales Advisor to join our growing Inside Sales team at our incredible corporate headquarters in Charlotte, NC! This is more than “just a job” – it’s your chance for a fulfilling and purpose-driven career. As a Sales Advisor, you will play a leading role in our mission to protect our customers and what matters most to them. In this role, you'll work with homeowners to determine their needs and customize CPI home security and automation packages. There’s no cold calling, customers come to you! This isn’t just any sales job – you will make a difference in customers’ lives by helping them protect what matters most. 

What You'll Do:

• Sell residential, commercial, and new construction Security and Home Automation products and services via incoming phone calls 
• Promote, accurately describe and sell the details of our services or products in a knowledgeable manner, including upselling & cross selling when possible 
• Complete sales documents accurately to ensure Field Sales and Technicians have all the information they need to create a satisfactory experience for the homeowner 
• Actively listen to customers’ needs and provide a consultative and persuasive sales approach that champions the CPI brand from start to finish 
• Engage customers throughout the sales cycle to convert inbound and outbound opportunities into sales or confirmed appointments 
• Create and maintain a robust pipeline through the Salesforce CRM Platform and contribute to the sales database in multiple systems  
• Pursue customers in Salesforce and other CRM systems via outbound calls to further develop customer base 
• Excel in a fast-paced, sales driven environment where exceeding sales goals leads to long term success 
• Provide best-in-class customer care in all interactions 

What We're Looking For:

• Upbeat personality and a fun, positive attitude 
• 1-2 years previous sales experience preferred, but not required   
• Strong customer service and people skills 
• Ability to consistently meet and exceed sales quotas 
• Coachability with a desire to grow professionally 
• Ability to work a flexible schedule, including weekends 
• Experience with CRM system such as SalesForce is a plus, but not required 
• Exceptional sales skills are a plus, particularly with strong upselling and closing abilities 

What’s In It For You:

• $60,000 to $90,000 Annual Compensation
• Base hourly rate with tiered commission structure, performance based, training and quarterly bonus
• Higher shift pay for working nights and weekends 
• Great medical, dental, vision, 401(k) with company matching, short- & long-term disability and life insurance options. Company paid holidays, floating holiday, and PTO 
• Free monitored security system after 90 days. 
• Engaging and fun company culture that’s made up of a diverse group of people  
• Talk about perks!  An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

CPI Security is looking to hire a Outside Sales Recruiter to join our team on site at our beautiful corporate office in Charlotte, NC. At CPI Security, we’re committed to making lives safer and more secure—and that starts with the people we hire. As a Field Sales Recruiter, you’ll play a critical role in identifying and hiring top talent that drives our mission forward. You’ll work closely with department leaders to build dynamic teams across our corporate and field teams, all while delivering an exceptional candidate experience that reflects our brand.

What You’ll Do:

• Lead full-cycle recruitment for corporate and field roles, including Sales, Operations and more
• Collaborate with department leaders to understand hiring needs and create strategic talent acquisition plans
• Develop and execute sourcing strategies that attract high-quality, diverse candidates
• Represent CPI’s employer brand and promote a best-in-class candidate experience
• Manage job postings, candidate communications, interview scheduling, offer delivery, and onboarding transitions
• Maintain accurate applicant tracking and generate regular reporting on key recruiting metrics and trends
• Continuously seek opportunities to improve and streamline recruiting processes across corporate functions

What We’re Looking For:

• A passion for connecting people with opportunity
• Strong communication and relationship-building skills
• Expertise in sourcing through social media, job boards, and professional networks
• A proactive, high-energy approach and the ability to manage multiple priorities
• Strong understanding of hiring best practices and recruitment lifecycle management

What You Need to Succeed

• Bachelor’s degree or equivalent professional experience
• 4+ years of recruiting experience (corporate or agency)
• Previous experience supporting hiring across multiple departments or business units
• A background in corporate sales or operations recruitment is a strong advantage

What’s In It for You?

• Competitive pay and the opportunity to be part of a company with a proud legacy and exciting future
• Medical, dental, vision, life, and disability insurance to keep you and your family protected
• Paid time off (PTO), company-paid holidays, and floating holidays
• 401(k) with a strong company match
• Free CPI Security system for your home after 90 days of employment
• Ongoing education and training opportunities—grow with us!
• A fun and inclusive workplace culture where your contributions are celebrated
• Give back to the community with volunteer opportunities and outreach programs
• Enjoy our on-site café, smoothie bar, fitness center with personal training, walking trails, and more
• Special rewards for birthdays and work anniversaries

CPI Security, in Charlotte, NC, is seeking a Salesforce Engineer to be part of our growing IT organization. This is an exciting, hands-on delivery opportunity to implement a broad range of key solutions at a company that has fully embraced the Salesforce platform.  CPI leverages over 16 core components of Salesforce including the Sales, Service, Field Service, CPQ, Marketing, Commerce, and Communities clouds. The ideal person will have extensive experience designing, building, and implementing enterprise features on Salesforce in multi-cloud environments. This is an on-site position that will collaborate and grow within the experience Salesforce team at our HQ in Charlotte, NC.

Key Responsibilities

• Act as a delivery agent for our evolving Salesforce platform, you will be responsible for implementing solutions through the full Software Development Life Cycle (SDLC), including understanding our business processes, identifying opportunities to provide solutions to key gaps, designing, and configuring changes including declarative rules, process automation & other configuration, unit testing, conducting code reviews, and change management
• Be a team player in the strategic optimization and enhancement of multiple Salesforce clouds, with a focus in either Sales or Service along with experience in any of the following: CPQ, Field Service, Communities and/or Commerce Cloud
• Be a contributor in the creation and maintenance of Flows, and in the transition of alternate automation tools such as Workflow Rules and Process Builder
• Act as a Salesforce subject matter expert for CPI, meet with business and IT teams to solve problems through the salesforce platform
• Develop relationships with key business partners and participate in cross-functional teams that address strategic business issues involving the contact center, field operations, marketing, and sales
• Stay current with technological developments within the Salesforce platform, monitoring and planning for the organization to utilize new release functionality as it becomes available
• Promote, and actively participate in, a DevOps culture where the team is expected and empowered to own each aspect of the development, promotion, and operation of their code
• Influence business and technology leaders on creating and promoting change for improving existing business processes, increasing ROI and overall effectiveness using Salesforce and its plugins
• Develop and maintain custom reports, dashboards, validation rules, and workflow automation
• Evaluate and install Salesforce AppExchange components and solutions
• Be able to integrate Salesforce to third party and custom applications through APIs and database connections

Job Requirements/Experience

• 4+ years of experience with these Salesforce solutions: Sales and Service, with a strong desire for at least one of the following Field Service, CPQ, Communities, and Commerce
• Experience in building complex Salesforce solution designs including a working knowledge of:
• Sharing and visibility
• Salesforce platform limits
• Order of execution
• Data storage impacts
• Experience working with existing Salesforce object structure, and architecting custom objects to bring Salesforce solutions from design to implementation
• Deep configuration experience with Flows
• Experience working with the Salesforce Lightning UI and Lightning Web Components
• Experience integrating Salesforce with custom applications and contact center platforms, data warehouses and other enterprise primary platforms
• Experience in DML and SOQL
• Experience with authentication strategies between Salesforce and external systems
• Experience with Agentforce, Digital Engagement, chatbots, Virtual Remote Assistant, and Einstein Next Best Actions is preferred
• Experience with SQL to Salesforce integrations and data patterns
• Excellent oral and written communication skills to effectively deliver messages to a wide range of audiences - from executive to technical
• Innovative and positive team member mindset
• Strong teamwork and interpersonal skills, with the ability to deliver results working independently or in a collaborative environment (agile experience preferred)

What’s In It For You

• Competitive pay and educational assistance
• Great medical, dental, vision, short & long-term disability and life insurance options
• Company paid holidays, floating holiday and paid time off (PTO)
• 401(k) plan with competitive company match
• Paid Volunteer and Charitable Engagement Opportunities
• Birthday and Work Anniversary Rewards
• Enjoy the perks of our amazing facilities, including a state-of-the-art fitness center, onsite café, scenic walking trail, basketball courts, and a full-time Health & Fitness Manager to keep you energized and active

Marketing Manager – Customer Retention & Lifecycle

Reports to: Director of Demand Generation Location: Charlotte, North Carolina

CPI Security is seeking a Marketing Manager – Customer Retention & Lifecycle to own and drive our customer retention and revenue growth efforts. Reporting to the Director of Demand Generation, you'll build and optimize customer journeys across our owned media channels — primarily email and SMS — while developing strategies that deepen engagement, reduce churn, and grow customer lifetime value.

We're looking for a strategic operator who can help us mature our personalization, segmentation, and marketing technology capabilities. If you're energized by shaping strategy and rolling up your sleeves to build it, this role is for you.

Key Areas of Responsibility

Lifecycle Strategy & Customer Journeys

• Develop and execute a lifecycle marketing strategy focused on retention, upsell,  and cross-sell across residential and commercial segments.
• Design and build automated customer journeys, primarily through email and SMS, that deliver personalized, relevant communications at every stage of the customer lifecycle.
• Map customer journeys by segment, identifying key touchpoints and opportunities to improve engagement and loyalty.

Build & Mature Our Personalization & Segmentation Capabilities

• Develop segmentation models based on demographics, behavior, lifecycle stage, product usage, and engagement — evolving from broad segments today to dynamic, data-driven personalization over time.
• Champion a test-and-learn culture, using A/B testing and experimentation to continuously improve relevance and performance.

Retention & Revenue Growth

• Build and launch targeted campaigns to reduce churn, increase renewals, and expand services within the existing customer base.

Data, Reporting & Optimization

• Track and report on campaign performance against key KPIs including churn rate, LTV, and engagement metrics.
• Leverage predictive analytics (as capabilities mature) to proactively identify at-risk customers and growth opportunities.
• Surface insights that inform decision-making across the marketing and sales teams.

Cross-Functional Collaboration

• Work closely with sales, product, customer success, data, and field operations teams to align lifecycle marketing with broader business goals.
• Partner with the commercial team on retention and revenue strategies for key clients.

What You'll Bring

• 5+ years of experience in lifecycle marketing, CRM, or retention-focused marketing.
• Hands-on Salesforce Marketing Cloud (SFMC) expertise — you've built journeys, campaigns, and automations in the platform.
• Strong analytical skills with experience in tools like Salesforce, Tableau, or Google Analytics.
• Deep knowledge of email and SMS marketing best practices, including segmentation, personalization, and deliverability.
• Collaborative, cross-functional mindset with strong project management skills.
• Bachelor's degree in Marketing, Business, or related field.

Bonus Points:

• Experience in security, technology, or subscription-based industries.
• Familiarity with predictive analytics and customer segmentation modeling.

What We Offer:

• Aggressive pay and the opportunity to work for an iconic brand
• Great medical, dental, vision, short- & long-term disability and life insurance options  
• Company paid holidays, floating holiday, and paid time off (PTO)  
• 401(k) plan with competitive company match  
• Eligible for free monitored security system after 90 days
• Education assistance – we encourage and support our employees who want to improve their skills and further their education  
• Engaging and fun company culture that’s made up of a diverse group of people  
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.  
• An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness staff
• Birthday and Work Anniversary Rewards

Overview

Responsibilities

Qualifications

DIRECTOR, DEMAND GENERATION — CPI SECURITY

Position Summary

Reporting to the Chief Marketing Officer (CMO), the Director, Demand Generation will lead strategic demand generation, lead nurture, and sales enablement programs for CPI Security. This role is responsible for driving marketing-qualified leads and supporting significant revenue growth by partnering with sales, product, and content teams. The Director will also oversee a team member dedicated to lifecycle and retention journeys, with a strong emphasis on leveraging Salesforce Marketing Cloud for personalized customer engagement. The ideal candidate will have a deep understanding of the security and smart home industry, capable of developing insightful, data-driven campaigns for both residential and commercial segments.

Key Areas of Responsibility

Demand Generation Campaigns

• Develop and execute integrated inbound and outbound campaigns (digital content, paid media, SEO/SEM, direct response) to generate qualified leads for CPI Security's solutions.
• Partner with brand, product marketing, and content teams to create compelling messaging and creative that connects buyer challenges with CPI's unique offerings.
• Manage agency relationships and track campaign performance to optimize lead quality and conversion.

Nurture & Sales Enablement

• Design and implement lead nurture strategies to move prospects through the buyer's journey from awareness to Marketing Qualified Lead.
• Oversee a team member focused on developing and optimizing lifecycle and retention journeys, with a particular emphasis on maximizing engagement and value through Salesforce Marketing Cloud.
• Develop sales enablement materials and tools that support sales teams in converting leads and appointments, ensuring alignment with campaign objectives and business challenges.
• Collaborate with sales and marketing operations to analyze lead performance and refine strategies for continuous improvement.

Other Responsibilities

• Communicate program activities, results, and insights to stakeholders.
• Stay abreast of security and smart home industry trends and competitive landscape.
• Manage marketing budget and agency relationships.
• Lead and develop a team of marketing professionals.

Position Requirements

• 8-10 years progressive experience in B2C and B2B demand generation, acquisition, and nurture, preferably in home security, smart home, or home services.
• Bachelor's degree required
• Deep knowledge of the residential and commercial security industry.
• Proven track record in creating and executing innovative digital customer acquisition programs focused on revenue growth.
• Experience with direct mail campaigns, marketing automation platforms (especially Salesforce Marketing Cloud), and CRM systems.
• Strong analytical, project management, and communication skills.

CPI Security, in Charlotte, NC, is looking for a Product Delivery Manager to lead cross-functional initiatives that bring next-generation security, fire, automation products and services to market. This role bridges product evaluation, testing, marketing, training, sales, operations, support and coordinating every phase from ideation through production, certification, and customer delivery. You’ll ensure our products ranging from smart cameras and sensors to integrated alarm systems are launched on time and to the highest quality and security standards.

CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. CPI Security has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work

What You'll Do: 

• End-to-End Project Management: Drive the full lifecycle of product launches, including development, testing, release strategy, launch, and post-launch evaluation. 
• Cross-Functional Coordination: Act as the central liaison between Product, Marketing, Supply Chain, Sales, Operations, IT, Training, Human Resources, Customer Operations, Accounting, key thirdparty vendors and partners to ensure alignment, clear communication, and timely execution.  
• Scheduling & Execution: Build and maintain detailed launch plans, milestone schedules, and readiness trackers. Manage dependencies and critical paths. 
• Launch Readiness: Oversee all go-to-market preparation including installation documentation, logistics, sales process, marketing and customer training materials. 
• PostLaunch Metrics & Feedback Management: Monitor postlaunch performance and support trends, leading feedback loops with teams and customers to drive continuous improvement. 
• Risk & Issue Management: Identify potential risks and blockers early, develop mitigation strategies, and escalate issues proactively. 
• Communication & Reporting: Deliver clear, concise status updates and executive summaries. Serve as the single source of truth for product readiness. 
• Process Improvement: Continuously refine processes for faster, more reliable, and cost-effective product launches. 

Success in This Role Means: 

• New security products launch on schedule and meet all performance and compliance standards. 
• Teams are aligned, informed, and equipped to execute their deliverables seamlessly. 
• You are recognized as the driver who turns great products and features into successful, market-ready service offerings that help the business grow. 

What We're Looking For: 

Required: 

• Bachelor’s degree. 
• 5+ years of experience in project or program management, ideally within consumer electronics, IoT, or commercial and residential security products.  
• Strong understanding of both hardware and software product development cycles. 
• Proven success managing complex, cross-functional projects through launch. 
• Excellent communication, collaboration, and stakeholder management skills. 
• Proficiency with project management tools (e.g., Azure, Jira, Asana, Smartsheet, MS Project). 
• PMP certification. 

Preferred: 

• Experience working with connected devices (IoT), cloud-based platforms, or mobile app integrations. 
• Familiarity with residential and commercial security technologies (e.g., cameras, sensors, access control, alarms). 

What's In It for You!

• Competitive pay and the opportunity to work for an iconic brand.
• Great medical, dental, vision, short- & long-term disability, and life insurance options 
• Company paid holidays, floating holidays, and paid time off (PTO) 
• 401(k) plan with a competitive company match 
• Eligible for free monitored security system after 90 days
• Education assistance – we encourage and support our employees who want to improve their skills and further their education 
• An engaging and fun company culture that’s made up of a diverse group of people 
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities. 
• On-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director
• Birthday and Work Anniversary Rewards.

CPI Security is looking to hire a Human Resources Operations Director (HRD) to serve our team and is based in Charlotte, North Carolina.  CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work. 

Position Summary:

The HR Operations Director leads CPI's day-to-day human resources function with primary emphasis on employee relations, benefits administration, leave management, and oversight of the HR Business Partner team. This role ensures that HR services are delivered consistently, compassionately, and in compliance with all applicable laws and regulations. The Director serves as a trusted advisor to leadership on people matters and drives continuous improvement of HR processes, policies, and programs that support a positive and productive employee experience.

Essential Functions:

 HRBP Team Oversight & Leadership

• Directly manage and mentor the HR Business Partner team, providing guidance on day-to-day HR support for assigned business units. This team includes two HRBPs and a Benefits Specialist.
• Facilitate regular HRBP team meetings to share best practices, discuss emerging issues, and ensure consistent application of HR policies and programs.
• Support HRBPs in navigating complex situations involving performance improvement, organizational change, workforce planning, and employee engagement.
• Identify development opportunities for HRBP team members and cultivate a high-performing, collaborative HR function.

Employee Relations

• Serve as the senior point of contact for complex employee relations matters including workplace investigations, conflict resolution, disciplinary actions, and grievance procedures.
• Coach and counsel managers and HRBPs on performance management conversations, corrective action plans, and termination processes to ensure consistency and legal compliance.
• Monitor trends in employee relations cases and recommend proactive interventions, training, or policy updates to mitigate risk and improve the employee experience.
• Ensure thorough documentation of all employee relations matters and maintain confidential records in accordance with company policy and applicable regulations.
• Partner with Legal Counsel on sensitive employment matters, EEO complaints, and agency charges as needed.

Benefits Administration

• Oversee the design, implementation, and ongoing administration of all employee benefit programs including medical, dental, vision, life, disability, retirement/401(k), and ancillary plans.
• Manage annual open enrollment processes, vendor relationships, plan audits, and billing reconciliation.
• Ensure compliance with ERISA, ACA, COBRA, HIPAA, and other applicable federal and state benefits regulations.
• Evaluate benefit plan performance, utilization data, and employee feedback to recommend cost-effective enhancements that support recruitment and retention goals.
• Serve as the escalation point for complex benefits claims, appeals, and employee inquiries.

Leave Administration

• Direct the administration of all leave programs including FMLA, ADA interactive process/accommodations, short-term and long-term disability, workers' compensation, and company-specific leave policies.
• Ensure accurate tracking, timely communication, and compliant management of all leave cases from initiation through return-to-work.
• Coordinate with benefits carriers, third-party administrators, and payroll to ensure seamless processing of leave-related transactions.

HR Operations & Compliance

• Oversee core HR operational processes including employee onboarding/offboarding, HRIS administration, personnel file maintenance, and policy management.
• Ensure compliance with all applicable federal, state, and local employment laws and regulations; lead internal HR compliance audits and remediation efforts.
• Maintain and optimize HRIS systems and HR technology tools; evaluate and recommend enhancements to improve efficiency and data integrity.
• Develop and maintain HR reports, dashboards, and scorecards to support data-driven decision-making across the HR function.
• Advise and support employee engagement initiatives, including event planning, recognition programs, and culture-building activities. 

Knowledge, Skills and Abilities Required:

• Well-rounded, professional human resources experience in areas such as employee relations, safety and compliance, systems administration, talent development, performance management, talent acquisition, and/or policy creation/application.
• Demonstrated experience developing and implementing HR policies and procedures from a benefits administration, HR data reporting, and overall organizational perspective.
• Experience managing benefits programs, including claims escalations, billing and audit, plan design and legal/best practice compliance.
• Excellent communication and interpersonal skills, with a track record of building strong relationships with internal and external stakeholders both up and downstream.
• Ability to work independently and manage multiple projects simultaneously while providing delegating tasks to team members and periodic status updates to business stakeholders.
• Strong analytical and problem-solving skills, with experience mining, reviewing, and applying data to assist the business in informed decision-making.
• Strong knowledge of HR laws and regulations related to benefits administration and HR data reporting, including experience with HR compliance audits.

Other Experience Required:

• Bachelor's degree in Human Resources, Business Administration, or a related field; or equivalent combination of education and relevant experience.
• 8+ years of progressive HR experience with significant depth in employee relations, benefits, and leave administration, including at least 3 years in a leadership/management role.
• 5+ years of experience managing HRIS systems, UKG preferred.
• HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) preferred.

What We Offer:

• Competitive pay and the opportunity to work for an iconic brand 
• Great medical, dental, vision, short- & long-term disability and life insurance options   
• Company paid holidays, floating holiday, and paid time off (PTO)   
• 401(k) plan with competitive company match   
• Eligible for free monitored security system after 90 days 
• Education assistance – we encourage and support our employees who want to improve their skills and further their education   
• Engaging and fun company culture that’s made up of a diverse group of people   
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.   
• An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness staff 
• Birthday and Work Anniversary Rewards 

CPI Security is seeking an experienced and dynamic Collections Manager to lead our collections team responsible for collecting receivables and mitigating revenue attrition. The successful candidate will enforce policies and standard operating procedures (SOPs), proactively address customer and employee friction points, and embody CPI's core values of integrity, customer commitment, innovation, and teamwork.

Key Responsibilities:

Leadership and Team Management:

• Lead, mentor, and develop the collections team to ensure high performance and continuous improvement.
• Set clear performance expectations and provide regular feedback to team members.
• Foster a positive and collaborative work environment that aligns with CPI’s core values.

Policy and SOP Enforcement:

• Ensure all collection activities are conducted in compliance with company policies, SOPs, and regulatory requirements.
• Regularly review and update collection policies and procedures to reflect best practices and regulatory changes.
• Conduct regular training sessions to keep the team updated on policies and procedures.

Proactive Problem Solving:

• Identify and address customer and employee friction points in the collections process.
• Develop and implement strategies to improve collections efficiency and customer satisfaction.
• Collaborate with other departments to resolve complex issues and streamline processes.

Performance Monitoring and Reporting:

• Monitor and analyze collections performance metrics and KPIs.
• Prepare and present regular reports to senior management on collections activities, performance, and areas for improvement.
• Utilize data to drive decision-making and process improvements.

Customer and Employee Relations:

• Maintain positive relationships with customers to facilitate effective collections.
• Address escalated customer complaints and disputes in a timely and professional manner.
• Support team members in handling difficult situations and provide guidance on best practices.

Compliance and Risk Management:

• Ensure all collection activities are in line with legal and regulatory requirements.
• Manage risks associated with collections and implement measures to mitigate them.
• Conduct regular audits to ensure compliance with internal and external standards.

Qualifications:

• Bachelor's degree in Business, Finance, or a related field.
• Experience in Salesforce and billing systems
• Contact center experience of 7+ years including dialer activity
• Proven experience in collections management, preferably in a security or service-oriented industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to enforce policies and procedures effectively.
• Strong problem-solving and analytical abilities.
• Knowledge of relevant laws and regulations governing collections.
• Proficiency in using collections software and CRM systems.

CPI Security is seeking a dynamic and results-driven Chief Revenue Officer (CRO) to join our executive leadership team and lead the company through its next phase of strategic growth. The CRO will drive revenue acceleration, customer acquisition, and market expansion across our residential, builder, and commercial channels. This role requires a forward-thinking executive who can develop and implement integrated growth strategies, including sales optimization, channel development, new market entry, and M&A execution. The CRO will oversee high-performing sales and business development teams while building scalable processes, partnerships, and programs to support rapid growth and long-term value.

Key Responsibilities

Growth Strategy & Execution

• Lead the development and implementation of company-wide growth strategies aligned with CPI’s vision and revenue goals.
• Identify and prioritize expansion opportunities across core verticals (residential, builder, commercial) and new regional markets.
• Partner with the Executive team on long-range strategic planning, business modeling, and capital allocation to fuel sustainable growth.
• Develop strategic M&A roadmap; lead due diligence, negotiations, and integration efforts for acquisitions that complement CPI’s core business.

Sales Leadership & Performance

• Oversee the company’s direct and indirect sales functions to ensure consistent, profitable growth.
• Own revenue forecasting, pipeline management, and sales operations.
• Design and execute sales strategies that drive customer acquisition, retention, and upsell across all business segments.
• Define and oversee performance-based incentive programs to align sales goals with company objectives.

Data, Insights & Innovation

• Leverage data and market intelligence to guide strategic decisions and uncover new areas of opportunity.
• Analyze customer trends, competitor activity, and market dynamics to stay ahead of industry shifts.
• Implement scalable systems, metrics, and best practices that support high-growth execution.

Leadership & Organizational Development

• Build and develop high-performing, cross-functional growth and business development teams.
• Foster a culture of accountability, collaboration, and innovation.
• Serve as a key member of the executive team and trusted advisor to the CEO.

Required Qualifications & Experience

• 10+ years of executive-level experience in sales, business development, or growth leadership, preferably in the security, smart home, or technology services industry.
• Demonstrated success in scaling revenue across multiple business lines (residential, builder, commercial).
• Direct experience with mergers and acquisitions, including sourcing, evaluating, and integrating acquired companies.
• Deep understanding of market dynamics, sales strategy, customer acquisition, and go-to-market frameworks.
• Proven ability to lead large teams, develop talent, and inspire high performance.
• Strong analytical skills and data-driven mindset.
• Exceptional leadership, communication, and strategic planning abilities.
• Bachelor’s degree required; MBA or related advanced degree preferred.

Why CPI?

• Join a mission-driven, customer-focused company experiencing strong momentum and brand growth.
• Help shape the strategic direction and future success of one of the leading regional security providers.
• Collaborate with an experienced executive team and make a direct impact on the company’s trajectory.
• Competitive compensation, executive bonus, and equity participation available.

Responsibilities

Qualifications

CPI Security, a national leader in residential and commercial security solutions, is looking for a Customer Retention Manager.  Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work.

We are seeking a transformative and high performing Sales & Customer Retention Manager who will play a significant role managing the attrition process and help our business reach new heights. The ideal person will be a hands-on leader who will design and implement customer retention strategies and work with a team of CFL (“Customer for Life”) representatives to increase loyalty, retain business and drive sales.

What You'll Do:

• Lead a team of CFL supervisors and representatives to facilitate the operations and activities within the CFL department including managing the attrition process, overseeing progress of Company resigns and Rmoves (including internal and external sales), responding to customer questions and concerns, and educating customers on proper use and maintenance of CPI Security system.
• Field escalated customer issues within CFL Department and demonstrate the aptitude to diffuse difficult situations and provide resolution to the customer.
• Monitor calls fielded by CFL Representatives to observe employee demeanor, professionalism, courteousness, accuracy and overall conformity to company policy and procedures and provide constructive critique and coaching when needed.
• Develops and maintains a high-performing, fun and energetic culture through an action-oriented, desire-to-win leadership style.
• Responsible for KPI’s including, but not limited to: Rmove conversion, Resign conversion, Attrition rate, Service Level/ Average Speed Answer, Productivity, and more.
• Build and maintain a high-performance team, and an engaging culture of excellence that includes, evaluating, developing, and motivating CFL representatives to achieve departmental success.
• Create an environment that attracts and retains top talent. This includes identifying and providing growth opportunities for high performing employees.
• Developing a talent strategy that attracts and retains a certain skill set needed for a high performing and evolving Sales and Customer Retention team.
• Refine, implement, and manage metrics, KPI’s, best practices, and workflow utilizing ERP and CRM analytics to consistently measure and improve performance to meet revenue targets.
• Record and monitor all daily team activities in CRM for needed actions and follow ups.
• Continuously look for process improvement opportunities and encourage employees to contribute new ideas and solutions to problems.

What We're Looking For:

• Must be able to effectively lead, manage and motivate others
• Demonstrate malleability and aptitude to learn, process and effectively implement new policies and procedures as corporate standards are modified over time
• Must be able to successfully communicate and train direct reports on all policies, procedures and processes required to meet or exceed departmental requirements and goals
• Must maintain a high level of product knowledge, including, but not limited to: current product features and specifications, current corporate promotions, pricing, and discounts
• Ability and willingness to perform at a high level of competency to meet or exceed departmental standards while upholding the best interests of the customer and the company
• Must be able to develop and sustain positive and harmonious working relationships with all customers, colleagues and direct reports
• Strong verbal, written, analytical and computer skills
• Good problem solving and decision-making abilities

What We Offer:

• $90,000 to $120,000 annually based on experience and performance
• Ongoing specialized, paid training to reach your career goals  
• Great medical, dental, vision, short- & long-term disability and life insurance options. PTO, 401(k) with company match
• Eligible for free monitored security system after 90 days. 
• Education assistance – we encourage and support our employees who want to improve their skills and further their education  
• Engaging and fun company culture that’s made up of a diverse group of people    
• On-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director