We are looking for talented individuals who are motivated by the opportunity to have an outsized impact on not just their company, but the healthcare industry at large.

What You Will Do

• Own end-to-end product design from discovery through delivery for Courier Health's core products for Patient Services and Field Access and the underlying platform services including workflows, admin, analytics, roles and permissions, and omnichannel communication.
• Build and scale a design system from the ground up: component library, token architecture, interaction patterns, and documentation that ensures consistency across the product and accelerates engineering velocity.
• Design data-rich experiences that make managing complex patient journey accessible and actionable for non-technical biopharma users.
• Lead user research and validation, partnering with Client Services and customers to conduct discovery interviews, usability studies, and rapid prototype testing that inform design decisions.
• Establish the design practice: critique cadences, research playbooks, design-to-dev handoff standards, and documentation norms that set the team up to scale.
• Partner as a true peer with Product Management and Engineering. Co-own outcomes, not just deliverables. Participate in roadmap planning, sprint ceremonies, and cross-functional prioritization.
• Ship work that differentiates us from legacy CRM tools. Raise the bar on what enterprise healthcare software can look and feel like, making Courier Health the product biopharma teams love to use.

What We Are Looking For

• 7+ years of product design experience with a strong portfolio demonstrating end-to-end ownership of complex B2B SaaS products. Enterprise, healthcare, or CRM experience is a strong plus.
• Design systems builder. You have created, governed, or significantly scaled a design system in a production environment. You understand components, tokens, variants, and the governance needed to make systems stick.
• Data visualization fluency. You have designed dashboards, charts, and data-dense screens and can demonstrate thoughtful approaches to information hierarchy, progressive disclosure, and accessibility.
• Exceptional interaction and visual design craft. Your work is polished, intentional, and holds up under scrutiny. You care about typography, spacing, motion, and the micro-details that separate good from great.
• Research-informed but not research-paralyzed. You know how to run lightweight usability tests, synthesize qualitative feedback, and make confident decisions with imperfect information.
• Cross-functional collaborator. You have a track record of partnering with PMs and engineers as peers, not as an order-taker. You can articulate design rationale in terms of user outcomes and business impact.
• Strong communicator and storyteller. You can present work to executives, defend decisions with evidence, and bring stakeholders along on the design journey.
• Figma expert. Deep proficiency in Figma for design, prototyping, and systems management. Experience with other tools (Principle, After Effects, Framer) is a bonus.
• Thrives in growth-stage environments. You are energized by ambiguity, comfortable being the first or only designer on a problem, and motivated by the chance to build something from the ground up.

Bonus Points

• Experience designing for regulated industries (healthcare, life sciences, fintech) where compliance and data sensitivity shape the design space.
• Familiarity with patient engagement, CRM platforms, or health tech workflows.
• Experience with AI-powered product features, including agentic workflows, predictive models, or intelligent automation interfaces.
• Background in establishing design practices at companies scaling from early product-market fit to multi-product platform.

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $150,000 - $190,000 + equity + benefits, including medical, dental, and vision.

We are looking for talented individuals who are motivated by the opportunity to have an outsized impact on not just their company, but the healthcare industry at large.

What you’ll do

• Design, build, and scale software systems to support our rapidly growing product and customer base. This is a generalist role with opportunities to contribute on both the backend and frontend. Depending on the team, this role may focus more heavily on particular parts of the stack with the ability to specialize - let us know what excites you!
• Use AI and LLMs to accelerate your impact and power innovative product features.
• Own projects end-to-end by collaborating closely with the Product, Design, and Client Solutions teams, including scoping, design, implementation, and rollout.
• Work with fellow engineers to raise the bar on our internal Engineering systems and processes, including testing, deployment, observability, and agentic coding.
• Participate in on-call rotations to support production systems.

Qualifications

• B.S. or higher in computer science or a relevant field, or equivalent industry experience
• 2+ years of professional software engineering experience
• Experience with modern programming languages, such as TypeScript, Python, Golang, etc.
• Experience developing software for cloud environments
• Product-engineering mindset: able to balance technical quality with velocity and user value
• Inspired by our mission to improve healthcare through technology
• Self-starter with a strong desire to learn and grow

Bonus Points

• Experience with TypeScript, NodeJS, React, GraphQL, AWS, PostgreSQL, or Terraform
• Experience building software in the health-tech or healthcare space
• Experience at early stage software companies
• Leverages agentic coding tools to accelerate time-to-value
• Built and operated LLM-powered products and systems

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $130,000 - $160,000 + equity + benefits, including medical, dental, and vision.

What You'll Do

Customer Engineering addresses an exciting range of technical customer needs. This role sits within the Engineering team and interfaces closely with the Client Solutions and Engineering teams. Customer Engineering covers all aspects of the implementation and customer success for our biopharma clients, including product requirements gathering, configuration of data integrations, product support, and workflow maintenance. This role is customer facing and will involve some travel (<10% of time).

Key Responsibilities:

• Partner directly with technical stakeholders at the Customer to understand their data and business logic
  • Define data required to support business use cases in Courier Health platform
  • Define business logic necessary to apply to data to correctly load into Courier Health platform
  • Validate that data in Courier Health matches expectations based on Customer systems
  • Work with Client Solutions team to build out Customer Standard Operating Procedures in Courier Health Platform as Workflows
• Support technical conversations with Customers around things like enabling SSO, setting up API integrations, etc.
• Contribute to product support and enhance existing support processes, including through troubleshooting and analysis of customer feedback
• Ad hoc customer data analysis
• Propose product improvements and actively support the product development pipeline through collaboration with the Product Management and Engineering teams, and assist with functional acceptance testing.

Who You Are

Skills and Knowledge:

• Experience with relational databases and data-driven systems
• High proficiency in SQL (2+ years)
• Strong analytical and problem-solving skills, including root cause analysis and devising solutions for customer workflows
• Rigorous attention to detail and commitment to quality
• Excellent written and verbal communication skills
• Experience working in a Customer-facing role
• Strong ability to translate end-user functional issues into potential product enhancements
• Natural drive to take on challenges independently and to propose and lead improvements

Education and Experience:

• Bachelor's degree in Computer Science, Information Technology, or any general Engineering field (e.g. Industrial Engineering) or equivalent work experience
• At least 4 years experience working as a data analyst, customer engineer or other similar role

Bonus Points

• Experience with Javascript
• Experience in the healthcare field, specifically working with healthcare data

Why You'll Love Working Here

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $100,000 - $130,000  + equity + benefits, including medical, dental, and vision.

We are looking for talented individuals who are motivated by the opportunity to have an outsized impact on not just their company, but the healthcare industry at large.

What You'll Do

• Play a lead role designing and building new features for our core products
• Improve the speed and reliability of existing applications
• Work with other employees to find new product opportunities
• Help us scale the company, the culture, and our products

Qualifications

• BS or MS in computer science or related field
• 12+ years professional experience
• Strong experience with object oriented programming and a high bar for code quality
• Experience with AWS services, such as DynamoDB, API Gateway, SES, Cognito
• Passionate about solving technical challenges and architecting infrastructure that is both sustainable and scalable
• Inspired by our mission to improve healthcare through technology
• Seek simple approaches to complex problems
• Proven track record of being an independent self-starter

Bonus Points

• Experience with serverless architecture (e.g. AWS Lambda)
• Experience with Javascript, TypeScript, GraphQL, or Node.js
• Experience building healthcare applications
• Have taken a leading role in delivering complex software systems all the way to production

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $200,000-$230,000 + equity + benefits, including medical, dental, and vision.

We are looking for talented individuals who are motivated by the opportunity to have an outsized impact on not just their company, but the healthcare industry at large.

What you’ll do

• Play a lead role designing, building, and scaling software systems to support our rapidly growing product and customer base. This is a generalist role with opportunities to contribute on both the backend and frontend. Depending on the team, this role may focus more heavily on particular parts of the stack with the ability to specialize - let us know what excites you!
• Own large systems and projects end-to-end, supporting critical company initiatives and driving the vision for long-term technical success.
• Collaborate closely with the Product, Design, and Client Solutions teams to scope and deliver impactful projects to our users.
• Use AI and LLMs to accelerate your impact and power innovative product features.
• Drive improvements to our internal Engineering systems and processes, including testing, deployment, observability, and agentic coding.
• Participate in on-call rotations to support production systems.
• Foster a culture of curiosity, growth, and excellence within the Engineering organization by leading through example and mentoring engineers.

Qualifications

• B.S. or higher in computer science or a relevant field, or equivalent industry experience
• 6+ years of professional software engineering experience
• Expertise with at least one modern programming language, such as TypeScript, Python, Golang, etc.
• Experience working with relational databases, cloud infrastructure, and distributed systems
• Product-engineering mindset: able to balance technical quality with velocity and user value
• Inspired by our mission to improve healthcare through technology

Bonus Points

• Experience with TypeScript, NodeJS, React, GraphQL, AWS, PostgreSQL, or Terraform
• Experience building software in the health-tech or healthcare space
• Experience at early stage software companies
• Built and operated LLM-powered products in production

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $175,000 - $210,000 + equity + benefits, including medical, dental, and vision.

About the Role

Customer Engineering sits at the intersection of engineering and client delivery, owning the technical execution that turns our platform into a live, production system for each biopharma customer. This role sits within the Engineering team and interfaces closely with the Client Solutions and Engineering teams. Customer Engineering covers all aspects of the implementation and customer success for our biopharma clients, including product requirements gathering, configuration of data integrations, product support, and workflow maintenance. This role is in person 4x a week in our office in Nomad and will involve some travel (<10% of time).

What You’ll Do

• Team Leadership & Development: Manage, mentor, and grow a team of 5+ Customer Engineers. Set clear expectations, run effective 1:1s, and create career development paths that retain strong technical talent.
• Delivery Quality & Customer Satisfaction: Own the quality bar for all customer implementations and ongoing technical support. Establish and track KPIs around implementation timelines, data accuracy, customer satisfaction, and issue resolution.
• Process & Operational Excellence: Design and implement scalable, repeatable processes for customer implementations—from data integration and mapping through go-live and hypercare. Build implementation calendars, roadmaps, and tracking systems that provide visibility across all in-flight engagements.
• Cross-Functional Partnership: Work closely with the Director of Implementation, Implementation Managers, Engineering leadership, and Product to coordinate delivery, resolve blockers, and ensure smooth handoffs across the customer lifecycle.
• Technical Escalation & Guidance: Serve as the senior technical escalation point for complex customer issues. Guide the team through ambiguous data problems, integration challenges, and edge cases in customer business logic.
• Architectural Influence: Drive architectural decisions that improve the team’s operational effectiveness—advocating for platform changes, tooling improvements, and data pipeline enhancements that reduce implementation complexity and improve data quality for future customers.
• Hiring & Scaling: Partner with the CTO to define hiring plans, conduct interviews, and onboard new Customer Engineers as the team grows alongside the customer base.
• Customer Engagement: Represent Customer Engineering in strategic conversations with customers when needed. Travel occasionally (<10% of time) for key customer meetings, go-lives, or escalations.

Who You Are

• Proven ability to lead, develop, and scale a technical team (5+ direct reports) in a customer-facing environment
• Strong understanding of modern data pipelines, ETL/ELT patterns, and data integration architectures. You can evaluate architectural tradeoffs and drive technical decisions
• Experience building and operationalizing implementation processes for complex enterprise software deployments, including managing multiple concurrent customer engagements
• Experience with relational databases and data-driven systems
• High proficiency in SQL (2+ years)
• Strong analytical and problem-solving orientation, including root cause analysis and the ability to turn recurring issues into systemic improvements
• Track record of improving delivery quality, customer satisfaction, and team efficiency through process and tooling investments
• Rigorous attention to detail and commitment to quality
• Excellent written and verbal communication skills. Able to translate between deeply technical teams and non-technical customer stakeholders with equal comfort
• Natural drive to take on challenges independently and to propose and lead improvements

Bonus Points For:

• Experience in healthcare technology, life sciences, or pharmaceutical services
• Familiarity with healthcare data standards and common data interchange patterns (e.g., SFTP, HL7, FHIR, EDI)
• Experience with AWS services and cloud-native data infrastructure
• Background in building or running implementation programs at a B2B SaaS company during a high-growth phase

Education and Experience

• 8+ years of professional experience in customer engineering, solutions engineering, forward-deployed engineering, professional services, or similar customer-facing technical roles
• 3+ years of experience managing or leading a technical team

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $170,000 - $230,000 + equity + benefits, including medical, dental, and vision. Final compensation will be determined based on a variety of factors including relevant experience, interview performance, and internal equity.

About the Role

Customer Engineering sits at the intersection of engineering and client delivery, owning the technical execution that turns our platform into a live, production system for each biopharma customer. This role sits within the Engineering team and interfaces closely with the Client Solutions and Engineering teams.

Customer Engineering covers all aspects of the implementation and customer success for our biopharma clients, including product requirements gathering, configuration of data integrations, product support, and workflow maintenance. This role is in person 4x a week in our office in Nomad and will involve some travel (<10% of time).

What You’ll Do

• Team Leadership & Development: Manage, mentor, and grow a team of 5+ Customer Engineers. Set clear expectations, run effective 1:1s, and create career development paths that retain strong technical talent.
• Delivery Quality & Customer Satisfaction: Own the quality bar for all customer implementations and ongoing technical support. Establish and track KPIs around implementation timelines, data accuracy, customer satisfaction, and issue resolution.
• Process & Operational Excellence: Design and implement scalable, repeatable processes for customer implementations—from data integration and mapping through go-live and hypercare. Build implementation calendars, roadmaps, and tracking systems that provide visibility across all in-flight engagements.
• Cross-Functional Partnership: Work closely with the Director of Implementation, Implementation Managers, Engineering leadership, and Product to coordinate delivery, resolve blockers, and ensure smooth handoffs across the customer lifecycle.
• Technical Escalation & Guidance: Serve as the senior technical escalation point for complex customer issues. Guide the team through ambiguous data problems, integration challenges, and edge cases in customer business logic.
• Architectural Influence: Drive architectural decisions that improve the team’s operational effectiveness—advocating for platform changes, tooling improvements, and data pipeline enhancements that reduce implementation complexity and improve data quality for future customers.
• Hiring & Scaling: Partner with the CTO to define hiring plans, conduct interviews, and onboard new Customer Engineers as the team grows alongside the customer base.
• Customer Engagement: Represent Customer Engineering in strategic conversations with customers when needed. Travel occasionally (<10% of time) for key customer meetings, go-lives, or escalations.

Who You Are

• Proven ability to lead, develop, and scale a technical team (5+ direct reports) in a customer-facing environment
• Strong understanding of modern data pipelines, ETL/ELT patterns, and data integration architectures. You can evaluate architectural tradeoffs and drive technical decisions
• Experience building and operationalizing implementation processes for complex enterprise software deployments, including managing multiple concurrent customer engagements
• Experience with relational databases and data-driven systems
• High proficiency in SQL (2+ years)
• Strong analytical and problem-solving orientation, including root cause analysis and the ability to turn recurring issues into systemic improvements
• Track record of improving delivery quality, customer satisfaction, and team efficiency through process and tooling investments
• Rigorous attention to detail and commitment to quality
• Excellent written and verbal communication skills. Able to translate between deeply technical teams and non-technical customer stakeholders with equal comfort
• Natural drive to take on challenges independently and to propose and lead improvements

Bonus Points For:

• Experience in healthcare technology, life sciences, or pharmaceutical services
• Familiarity with healthcare data standards and common data interchange patterns (e.g., SFTP, HL7, FHIR, EDI)
• Experience with AWS services and cloud-native data infrastructure
• Background in building or running implementation programs at a B2B SaaS company during a high-growth phase

Education and Experience

• 8+ years of professional experience in customer engineering, solutions engineering, forward-deployed engineering, professional services, or similar customer-facing technical roles
• 3+ years of experience managing or leading a technical team

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited Vacation
• Commuter Benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

The annual salary range for the target level for this role is $170,000 - $230,000 + equity + benefits, including medical, dental, and vision. Final compensation will be determined based on a variety of factors including relevant experience, interview performance, and internal equity.