We are seeking a Solutions Engineer to support the rapidly growing Couchbase user community and drive customer success. Our Solutions (Pre-Sales) Engineers are the primary technical field experts, responsible for actively driving and managing the technical aspects of a sales engagement. This includes explaining NoSQL advantages, elucidating how Couchbase Server works, and demonstrating how it can solve the customer’s problem. Your role will involve instilling excitement in customers about adopting this new approach for fast and scalable databases.

Responsibilities:

• Guide customers in solving their problems and meeting their requirements with Couchbase Server, generating excitement about NoSQL database technology.
• Collaborate closely with the sales team on account strategy and identify additional opportunities in existing accounts.
• Ensure the success of customer PoC/Pilots through effective management of acceptance criteria and issue escalation/resolution.
• Develop and deliver outstanding company/product presentations and demonstrations.
• Engage with technical professionals at all levels, from managers to architects and developers, and explain Couchbase Server and its applications.
• Serve as the technical product expert for customers and stay current on the NoSQL competitive landscape.
• Collaborate with Product Management and Engineering, providing feedback from the field and representing the customer perspective.
• Identify and produce internal and external technical collateral, such as typical deployment architectures or best practices.

Preferred Qualifications:

•  6+ years of pre-sales engineering experience for enterprise back-end software.
•  2+ years of experience with RDBMS, including schema modeling, performance tuning, and configuration.
•  Excellent presentation skills, with the ability to present technical solutions concisely to customers or potential customers.
•  Experience engaging with developers.
•  Passion for delving into technical issues and solving customer problems.
•  Proactive in engaging with customers.
•  Familiarity with NoSQL databases or other distributed high-performance systems is a significant plus, but not required.
•  BS in Computer Science, Engineering, or equivalent experience
•  Fluent in Chinese/Mandarin

Principal Solutions Engineer (Pre-Sales)

We are looking for a Solution Engineer to support the rapidly growing Couchbase user community and help drive customer success.

Our Solution (Pre-Sales) Engineers are the primary technical field experts, responsible for actively driving and managing the technical components of a sales engagement. This includes explaining Couchbase advantages and differentiators, and how our Couchbase solutions stack meets these customer challenges, all while getting customers excited about using this new approach for delivering consistent business value.

This specific position focuses on assisting customers who interact with our technology via application code and the application development process. This development centric position requires experience in presales, software development experience as well as time developing business solutions. Experience with one or more Enterprise Programming Languages and Solution Development methodologies.

Responsibilities

• Operate in a consultative process with customers and prospects to define their challenges and opportunities. Map these challenges to the Couchbase Ecosystem by presenting differentiating and sustainable business value.
• Educate and become a trusted advisor and challenge assumptions and current status while delivering value to the prospects and customers.
• Present art of the possible and think outside the box approaches and solutions.
• Support technical and business discovery activities including workshops, demonstrations, across multiple opportunities
• Work closely with the sales team on account strategy and identifying additional opportunities in existing and new accounts. Ensuring the success of customer PoC/Pilots through effective management of acceptance criteria and issue escalation/resolution.
• Develop and deliver exceptional and engaging company/product presentations and demonstrations. Work with all technical levels from managers, to architects and developers and explain the Couchbase Ecosystem and its applicability to business objectives and business value
• Be the technical product expert and advisor for customers and stay up-to-date on the data solutions competitive landscape
• Partner with Product Management and Engineering to provide feedback from the field and represent the customer perspective
• Identify and write internal and external technical collateral, like typical deployment architectures or best practices and industry standards.
  
  

Preferred Qualifications

• 10+ years in a Pre-Sales/Customer-Facing/Consulting Role
• Min 6 - 8  years of experience in a senior solutions engineer role
• Excellent presentation skills with an ability to present technical solutions concisely to customers or potential customers all the way from development roles to the C-Suite
• Passion for diving into technical issues and solving customer challenges
• Programming skills with any one of the following: Java, Python, Javascript, .NET. C, SQL
• Experienced in at least one of the major cloud services providers (AWS, Azure, GCP)
• Experienced in designing solutions on at least one major database platform including data modeling, indexes and query optimization.
  
  

Desirables

• Experience with virtualization and containerization technologies (i.e. Docker, Kubernetes, Openshift, Containers etc)
• Familiarity with NoSQL databases or other distributed high-performance systems
• Experience with database platform development is a plus.
• Hands on experience with development of large scale