Job Summary:

Restroom Attendants are dynamic hospitality professionals responsible for ensuring the cleanliness of all restaurant bathrooms as well as providing guidance and direction to customers. Restroom Attendants maintain restroom checks, oversee the stocking of the restrooms, and provide great overall interactions to all our customers. Restroom Attendants work with all members of the Back of House and Front of House Service team to ensure a smooth continuation of service.

Essential Job Duties & Responsibilities:

Job duties and responsibilities include, but are not limited to the following:

• Completes all assigned side work related to opening and closing customer restrooms. 
• Maintains cleanliness and appearance of the restroom area at all times. 
• Maintains all tools of the position. 
• Performs restrooms checks and maintains all restroom cleanliness: restocks supplies, empties trash and hand towel bins, wipes down counters, ensures that toilets, faucets, and sinks are all functioning. 
• Communicates to management and porters when there are deep clean or facility issues in the restrooms or restaurant at all times. 
• Direct all guests to the unisex restroom downstairs or to the single use restroom upstairs on the main floor.
• Communicates with management in real time when there are unsatisfied customers. 
• Reports to each scheduled shift on time, in uniform, and ready to work.   
• Responsible for training new employees as assigned.   
• Assists other stations or areas of the restaurant when requested by management. 

Standards:

• Display knowledge of Cote brand, culture, and product.
• Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.
• Maintain professional and respectful behavior when in contact with customers, management, and teammates.
• Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook. 
• Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.
• Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
• Take care of all company property.
• Maintain safety, cleanliness, and sanitation standards.
• Comply with federal, state, and local laws and regulations.

Qualifications:

• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Must be reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently. 
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Ability to under pressure and maintain professionalism when working under stress.
• Knowledge of workplace safety procedures and local Department of Health standards.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.  
• Excellent interpersonal and customer service skills.
• Excellent communication with management and teammates.
• Ability to operate phones.
• 1+ years similar experience preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform those essential functions.

While performing the essential duties of this job, the employee is regularly required to:

• Exert well-paced mobility for periods of up to 12 hours per day and at least 60 hours per week.
• Lift and carry up to 50 pounds.
• Frequently stand, walk, reach, bend, stoop, push, pull, and kneel.
• Frequently utilize the stairs, often while lifting and carrying heavy items.  
• Occasionally crouch and climb.
• Be exposed to hazards including, but not limited to, burns, cuts, scrapes, and frequent exposure of hands to water.
• Withstand fluctuations in temperature within the work environment, from high heat to below freezing.
• Handle heavy equipment and machinery.

The Model Host role provides ‘Beyond the Best’ service and creates an environment with elegant style, finesse, and charming demeanor. This position is responsible for greeting and seating guests, responding to phone inquiries, and ensuring the smooth operation of the front desk and guest flow. 

Model Hosts warmly welcome customers upon arrival, maintain the front entryway and coat check area, oversee coat check service, conduct table and restroom checks, and provide memorable interactions throughout the guest experience in an elegant and professional manner that is aligned with our brand identity. 

This role requires a poised, polished, and detail-oriented individual with excellent communication skills, a strong sense of organization, and a passion for hospitality.

Essential Job Duties & Responsibilities:

Job duties and responsibilities include, but are not limited to the following:

• Participate in in-house modeling programs, special casino events, banquet service functions, marketing campaigns and advertising and performs model/presenter tasks.
• Pose for photos as requested by management, appear in uniform or designated apparel for promotional activities at or away from the venue. 
• Participate in marketing, publicity or media materials
• Maintain an elegant, refined, appearance that aligns with the venue’s upscale image
• Completes all assigned side work related to opening and closing the front desk, coat check, and customer restrooms.
• Maintains a clean and orderly front desk with all restaurant collateral fully stocked at all times.
• Warmly welcomes all incoming customers, checks-in their reservation, and escorts them to their assigned table.
• Precisely informs customers of waiting times and respects the order of arrival of customers.
• Ensures customers are rapidly and effectively cared for.
• Sets host stand for service, ensuring all resources (pens, paper, business cards etc.)  are stocked.
• Offers coat check assistance to all customers with coats, bags, luggage, umbrellas, etc.
• Performs routine table and bathroom checks.
• Maintains all tools of the position. 
• Updates all table statuses to the podium throughout service. 
• Performs restrooms checks and maintains all restroom cleanliness: restocks supplies, empties trash and hand towel bins, wipes down counters, ensures that toilets, faucets, and sinks are all functioning. 
• Communicates to management when there are deep clean or facility issues in the restrooms or restaurant at all times. 
• Clears and sets tables in between seatings. Ensures every table is perfectly set prior to seating customers.
• Communicates with management in real time when there are seating delays or unsatisfied customers. 
• Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team.
• Performs Google searches and keeps thorough and up-to-date profiles on all customers and reservations. 
• Reports to each scheduled shift on time, in uniform, and ready to work.   
• Responsible for training new employees as assigned.   
• Assists other stations or areas of the restaurant when requested by management.
• Answers all customer phone and email inquiries in a timely, professional, and hospitable manner, and forwards issues or complaints to the management team. 
• Books customer reservations to the satisfaction of the customer and capacity of each restaurant.
• Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team.
• Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations.
• Assists other stations or areas of the restaurant when requested by management. 

Standards:

• Display knowledge of Cote brand, culture, and product.
• Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.
• Maintain professional and respectful behavior when in contact with customers, management, and teammates.
• Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook. 
• Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.
• Attend and participate in all scheduled meetings, training sessions, and continuing education activities.
• Take care of all company property.
• Maintain safety, cleanliness, and sanitation standards.
• Comply with federal, state, and local laws and regulations.

Qualifications:

• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Must be reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently. 
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Ability to work under pressure and maintain professionalism when working under stress.
• Knowledge of workplace safety procedures and local Department of Health standards.
• Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.  
• Must be of legal age to serve alcohol.
• Certification for responsible alcohol service or the ability to obtain within 6 months.
• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace. 
• Ability to execute steps of service in adherence with company policy.
• Excellent interpersonal and customer service skills.
• Excellent communication with management and teammates.
• Ability to operate phones.
• 1+ years of similar Model experience preferred.

Runners are dynamic hospitality professionals responsible for the rapid delivery of food orders from the kitchen to customer tables. Runners elegantly present each dish to the table with detailed explanations of the item’s major components, ensuring all additional communication on allergies or gifts are noted to the diners. Runners also act as a liaison between the kitchen and service.

Essential Job Duties & Responsibilities:

Job duties and responsibilities include, but are not limited to the following:

• Completes all assigned side work related to set up and breakdown of runner stations in the kitchen area. Stocks and organizes supplies for restaurant dining, and to go and delivery operations before service begins. 
• Ensure coolers, and walk-ins are stocked, organized, and clean. 
• Informs management or chefs when supplies are running low. 
• Prepares plate ware, silverware, and garnishes. Plates dishes according to standards set by the Executive Chef. 
• Packs to go and delivery orders with care, and delivers them to pick up customers and delivery couriers. 
• Delivers customer dishes to their assigned position and table quickly and accurately. Maintains tables by removing courses as completed, replenishing utensils, refilling water glasses and being alert to customer needs when delivering food.
• Answer customers’ questions about ingredients and menu items including all allergy notes. 
• Communicates when items are a gift from the house, contain allergies, or have been modified to accommodate a customer request. 
• Runners should have thorough knowledge of all menu items, allergies, and presentation to answer all customer inquiries and maintain quality control.Ensures food is served in accordance with safety standards (e.g. proper temperature).
• Liaises between Front of the House and Back of the House team members.
• Reads the order tickets and ensures that any customer with allergies are delivered the correct dishes. 
• Reports to each scheduled shift on time, in uniform, and ready to work. 
• Responsible for training new employees as assigned.
• Assists other stations or areas of the restaurant when requested by management. 

Qualifications:

• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Must be reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently. 
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Ability to under pressure and maintain professionalism when working under stress.
• Knowledge of workplace safety procedures and local Department of Health standards.
• Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.  
• Must be of legal age to serve alcohol.
• Certification for responsible alcohol service or ability to obtain within 6 months.
• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace. 
• Ability to execute steps of service in adherence with company policy.
• Excellent interpersonal and customer service skills.
• Excellent communication with management and teammates.

Server Assistants (SA’s) are dynamic hospitality professionals responsible for bussing and cleaning all customer tables while aiding Servers with steps of service. SA’s are paired with Servers in assigned sections of the restaurant. SA’s should never leave the floor without informing their Server and Management.

Job duties and responsibilities include, but are not limited to:

• Prepare and serve high-quality espresso-based and brewed coffee beverages using commercial-grade equipment.
• Operate, clean, and maintain espresso machines, grinders, brewers, and other barista tools in accordance with health and safety standards.
• Monitor stock levels for coffee, milk, syrups, and barista supplies and communicate restocking needs to management.
• Follow all recipes and presentation guidelines to ensure consistency in every beverage served.
• Support beverage prep and drink running duties in collaboration with the bar team and assigned Server.
• Maintain a clean and organized barista station at all times, including wiping down surfaces and replenishing supplies as needed.
• Assist with quality control checks on all coffee-related items leaving the barista station.
• Complete any additional barista-related side work as assigned during setup and breakdown.
• Complete all assigned side work related to setup and breakdown of the coffee and tea station, dish pit area, dining room, and service hutches.
• Provide enthusiastic hellos and goodbyes to all incoming and departing customers.
• Provide exceptional service and hospitality to every customer.
• Greet all tables with beverage lists, explain offerings, and provide the beverage menu format. Offer a choice of bottled or filtered water and ensure selections are rung in and communicated with the section server.
• Mark tables with correct utensils once table orders are taken. Inform customers of the food items being delivered to their table.
• Run drinks from the bar to the assigned customer by table and position number.
• Clear dirty dishes and glassware from tables with elegance and finesse.
• Assist Servers to consistently deliver a quality experience for customers.
• Proactively communicate any pertinent table information to the assigned Server, including special occasions or customer dissatisfaction.
• Verify food delivery accuracy and quality-check customer needs.
• Assist customers with boxing up food and other support as needed.
• Maintain cleanliness and organization of coffee station, water station, refrigerators, and dining room.
• Assist with dish and glassware disposal as needed.
• Provide water, tea, and coffee service to customers throughout the night.
• Adhere to safety and health standards set forth by the Department of Health.
• Maintain service tools including trays, silverware, plate ware, glassware, scissors, and tongs.
• Train new employees as assigned.
• Assist other stations or areas of the restaurant when requested by management.

Qualifications:

• Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.
• Must be reachable by email and able to communicate via phone as well.
• Communicates information effectively and efficiently. 
• Excellent organizational skills and attention to detail.
• Possesses a positive, results-oriented, team-player mentality.
• Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
• Ability to under pressure and maintain professionalism when working under stress.
• Knowledge of workplace safety procedures and local Department of Health standards.
• Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy.
• Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.  
• Must be of legal age to serve alcohol.
• Certification for responsible alcohol service or ability to obtain within 6 months.
• Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace. 
• Ability to execute steps of service in adherence with company policy.
• Excellent interpersonal and customer service skills.
• Excellent communication with management and teammates.