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Overview
As the Director of Customer Operations at Copper, you will build and scale the engine that moves our battery-enabled induction stoves from the factory floor to fully commissioned installation, and you will ensure they perform reliably over their entire lifecycle.
Reporting to the COO, you will design and lead Copper’s end-to-end fulfillment and service ecosystem: order readiness, freight coordination, installation, commissioning, field support, parts logistics, partner training, remote diagnostics, and closed-loop quality feedback into Manufacturing and Engineering.
This is not a traditional appliance service role. Copper’s products are connected, battery-enabled, software-integrated hardware systems deployed across residential environments. Scaling this fleet will require technical fluency, operational rigor, and deep respect for the people who represent our brand in the field.
In this role, you will build a high-trust national network of installation and service partners, many of them small, hands-on businesses, who will become true extensions of Copper. You will ensure that every stove is installed safely, commissioned correctly, and supported predictably as our fleet grows. This will be a down-to-earth role that is as much about relationships as it is logistics. It will require deep respect for the people who run and work at small service, installation, and maintenance businesses across the country.
You will build close relationships and partnerships as you create a web of providers that become extensions of our company. You will seek out partners who are most aligned with how we want our customers to be cared for. You will bring a calm, welcoming, proactive presence and an incredible attention to detail and the ability to put out fires and address issues swiftly, with an unwavering sense of “we got you.” You will view your “team” as inclusive of our service network partners, and you will treat them with the same care and accountability as internal teammates.
We value a diverse workplace, and are assembling our team to match these values at this early stage. We especially welcome different backgrounds, experiences, abilities, and perspectives, and strongly encourage people of all ethnic backgrounds and genders to apply.
What You’ll Do
Architect and Scale the Fulfillment Engine
Build and Lead the Service Network
Enable a Fleet-Scale, Connected Service Model
Create a Closed-Loop Quality System
Build the Organization and Operating System
Develop Customer Success and Customer Experience (CX) strategy and lifecycle management.
What You’ll Bring
Proven Experience Scaling Fulfillment and Field Service
Strong Partner Leadership & Relational Intelligence
Technical & Systems Fluency
Operational Discipline
Customer Support
Who You Are
Location
This is a full-time, onsite role (4 days per week) in Berkeley, CA, with approximately 25% travel.
Compensation & Benefits
The base salary range for this role is $190,000 - $220,000 per year, depending on experience and qualifications. We are committed to equitable compensation and offer a generous benefits package, including:
Equal Employment Opportunity
We are committed to creating an equitable and inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our products. We are proud to be an equal opportunity employer.
About Us
Copper's vision is a future where every home is electrified with abundant clean energy. Our mission is to make decarbonization accessible to everyone by selling electric home appliances that enrich their daily lives. We're reducing the cost of electrification by integrating batteries into household appliances, starting with the stove. Our work has been funded by the Department of Energy, in an effort to reduce reliance on fossil fuels and increase energy resilience with products that are high-performance, safe, intuitive, and robust. As we build our team and pursue our mission, we do it with a strong sense of our core values because it's not just what you do, it's how you do it. You'll see this in high-level decisions, how we run meetings, our day-to-day work, hiring, and our interactions with customers and the broader community. We intend to have a massive impact on our team, our neighborhood, and the world.
Ready to apply?
Apply to Copper
Overview
Copper is at the crest of two waves: the transition to clean renewable energy and the adoption of induction cooking. We need someone with strong communication skills and the ability to support others through this change.
We’re looking for a Customer Service Associate to join our small but growing CS team, which is led by our Director of Customer Operations. This team is absolutely essential to Copper’s success, serving as a helpful point of contact for customers, a customer advocate working with internal teams to report and resolve issues, a liaison to our field service and logistics partners, and a person who shows everyone they interact with who we are as a company. So much goes into delivering great experiences to our customers, and we want someone who finds joy and satisfaction in delivering exactly that.
We value diversity and are committed to building a team that reflects a wide range of backgrounds, experiences, abilities, and perspectives. We’re especially focused on fostering an inclusive workplace where everyone can contribute to our shared mission.
This is a full-time position and it is expected to be in-office 4 days per week with 1 day flexible for remote work. Our office is located in Berkeley, CA. At this time we can only consider local candidates.
What you'll do
What you'll bring
Location
This is an in-office role that is on site four days per week minimum. Our office is located in Berkeley, CA. At this time we can only consider local candidates.
Compensation & Benefits
The compensation range for this role is $33.65-$40.87 per hour. We are committed to equitable compensation, and we offer a generous benefits package to make sure you have the support you need. We cover 100% of the premiums for our employees and 50% of the premiums for their dependents on our base plans for medical, dental, and vision insurance. We offer a 401(k) plan for employees to contribute to, in addition to many other benefits. Every employee, regardless of gender identity or expression, is eligible for 16 weeks of paid parental leave after three months of employment (eight weeks through Channing Copper and eight weeks CA Paid Family Leave).
Equal Employment Opportunity
We are committed to creating an equitable and inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our products. We are proud to be an equal opportunity employer.
About Us
Copper's vision is a future where every home is electrified with abundant clean energy. Our mission is to make decarbonization accessible to everyone by selling electric home appliances that enrich their daily lives. We're reducing the cost of electrification by integrating batteries into household appliances, starting with the stove. Our work has been funded by the Department of Energy, in an effort to reduce reliance on fossil fuels and increase energy resilience with products that are high-performance, safe, intuitive, and robust. As we build our team and pursue our mission, we do it with a strong sense of our core values because it's not just what you do, it's how you do it. You'll see this in high-level decisions, how we run meetings, our day-to-day work, hiring, and our interactions with customers and the broader community. We intend to have a massive impact on our team, our neighborhood, and the world.
Ready to apply?
Apply to Copper
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