Accountant, Payroll/Stock

Conviva is the first and best place to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real-time and at a fraction of the cost of alternative solutions. Conviva computes quality of experience across all users and all devices, in real time. We combine user actions with app and system responses to give your technology, business, and operations teams AI-powered insights into any issues impacting user experience and engagement. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue. 

We’re looking for a Payroll and Stock Accountant to join our team. We’re a fast-paced startup, so if rolling up your sleeves, multitasking, and staying on top of multiple projects concurrently is what you look forward to in your work, we want to talk to you.

What You Get to Do:

• Prepare and process semi-monthly payroll timely and accurately for U.S. employees through ADP and review monthly international payroll prepared by the local accounting team.
• Ensure employee 401(k), HSA, and FSA deductions are correct at each pay period.
• Monitor timecard submission and approval process for hourly employees.
• Work closely with HR to obtain and track payroll data including salary adjustments, special payments, new hire additions, terminations, and healthcare payroll contributions.
• Reconcile payroll related GLs including pto, bonus, prepaid, accrued expenses, payroll liabilities, and employee benefits during the month-end process.
• Import and reconcile payroll journal entries in Netsuite.
• Process and submit quarterly employee stock option grants on Carta.
• Process stock exercises and calculate related tax withholding for payroll reporting.
• Partner with accounts payable to review and approve vendor bills in NetSuite and employee expense reports in Expensify.
• Maintain solid understanding of all federal and state payroll tax laws related to wages, garnishments, benefits, leave of absence, 401(k), HSA, FSA, relocation benefits, etc.
• Handle and resolve tax notices/inquiries as needed. 
• Assist with tax and unemployment registrations for new states.
• Verify quarter and year-end payroll tax filings with ADP.
• Assist with annual audit requests from external auditors related to areas of responsibility.
• Perform ad-hoc projects, as needed.
  
  

What You Bring to the Role:

• Bachelor’s degree required.
• 2+ years of GL/Payroll/Stock accounting experience. 
• Strong knowledge of payroll practices and tax and wage laws.
• Strong analytical and problem-solving skills. 
• Experience with ADP and NetSuite is preferred but not required.
• Proven ability to work independently in a fast-paced, start-up environment.
• Proven ability to prioritize tasks and work on multiple assignments.
• Ability to learn quickly.
• Strong computer skills, including advanced working knowledge of Microsoft Excel.
• Strong oral & written communication skills a must.

*This role is based in our Foster City, CA office full-time.  

The expected annual salary for this full-time position is $125,000 - $150,000  Compensation is determined by various factors such as qualifications, experience, relevant education or training.

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets! 

This is a Next Generation PM Role. AI has fundamentally changed what it means to build software. The best product people no longer just write specs and hand them off—they prototype, ship, and iterate with AI-powered tools at a pace that was unimaginable two years ago. We're looking for someone who has already crossed that line: a product leader who builds, not just plans.

Conviva is the intelligence layer for digital businesses, turning every consumer interaction into outcome-based intelligence—linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust. 

The Opportunity AI agents are quickly becoming a new "digital surface" alongside mobile and web. But teams still struggle to answer basic questions: Are my agents working and achieving outcomes? What drives success? How do we optimize behavior, reliability, and user outcomes? How do I launch an agent and have it continuously adapting to the ever-changing world?

Conviva has an industry-leading answer to these questions. This role is a chance to define and lead a brand-new category: analytics and optimization for AI agent experiences, backed by strong platform foundations, real customer problems, and a track record of disruptive innovation.

You won't just manage this product—you'll build it. You'll use AI coding tools to prototype features, validate ideas with working software, and move from insight to artifact faster than any traditional product process allows. You'll work at the intersection of product strategy and hands-on creation, partnering with engineering, design, and go-to-market to ship quickly, learn constantly, and set the direction for where agent analytics goes next.

Why "Product Builder" and Not "Product Manager" The rise of AI-assisted development has created a new kind of product professional—one who can go from customer insight to working prototype in hours, not weeks. We call this role a Product Builder because:

• Build to think: Instead of writing a 20-page spec, you spin up a working prototype to test your hypothesis. Your artifacts are software, not slide decks.
• AI-native workflow: You use AI coding tools as a force multiplier—not to replace engineers, but to close the gap between "idea" and "something customers can react to."
• End-to-end ownership: You own the product from strategy through execution. You don't toss requirements over the wall; you're in the code, in the data, and in front of the customer.
• Still a product leader: This is a PM-first role with builder superpowers. You lead product strategy, customer discovery, and prioritization—and you also ship.

What Success Looks Like

Product Vision & Strategy

• Own product outcomes: defining vision, strategy, roadmap, and success metrics.
• Discover and define the category: talk to customers weekly, map workflows, validate problems, and translate insights into sharp product bets.
• Turn ambiguous, fast-moving market signals into clear product direction with strong conviction.

Build & Ship

• Use AI development tools (Cursor, Claude Code, Windsurf, Replit, v0, etc.) to rapidly prototype concepts, validate UX hypotheses, and create working demos that accelerate team alignment and customer feedback.
• Partner deeply with engineering, design, and data/ML to ship high-quality product experiences from concept to launch to iteration.
• Create internal tools, dashboards, and proof-of-concept applications that solve immediate team or customer needs.

Execution & Leadership

• Drive execution: prioritize ruthlessly, unblock teams, manage tradeoffs, and ensure timely delivery.
• Bridge the gap between product thinking and technical implementation—you should be equally comfortable in a customer interview and reviewing a system architecture.
• Contribute to a culture where building is the default mode of exploration, not just analysis and documentation.

Who You Are

Product DNA

• 5–10+ years in product management, with meaningful experience in analytics, data platforms, developer tools, or AI/ML products.
• Energized by 0→1 ambiguity and can turn fuzzy problems into crisp product direction.
• Customer-obsessed but practical—deep empathy plus strong prioritization.
• Communicate clearly in writing and in live discussions. Can zoom out (strategy) and zoom in (details) without getting stuck in either.
• Build alignment fast and keep teams moving.

Builder DNA

• Actively use AI-assisted development tools (e.g., Cursor, Claude Code, GitHub Copilot, Replit, v0) to build prototypes, internal tools, or production-adjacent artifacts. Show us what you've built.
• Comfortable reading and modifying code (Python, JavaScript/TypeScript, SQL, or similar). You don't need to be a senior engineer—but you can't be code-averse.
• Engineering background, CS degree, or equivalent hands-on technical experience is strongly preferred.
• Experience with or strong interest in: LLM application development, agentic systems, RAG architectures, prompt engineering, or AI evaluation frameworks.
• Have shipped something you personally built (side project, internal tool, prototype, open-source contribution)—not just managed the backlog for.

Bonus Points

• Experience in digital experience analytics, observability, or APM.
• Familiarity with conversation analytics, agent evaluation, or LLM-ops tooling.
• Published writing, talks, or open-source work demonstrating thought leadership at the intersection of product and AI.
• Experience building with AI agent frameworks (LangChain, CrewAI, AutoGen, etc.).

What We Offer

• A front-row seat to a category being created in real time—agent analytics is where web analytics was in 2005.
• A team that values builders: we don't just talk about AI, we use it every day to move faster.
• A hybrid role where you shape both the "what" and the "how"—strategy meets craft.
• Competitive compensation, equity, and benefits.

If you've ever thought "I wish I could just build this instead of writing another PRD"—this role is for you.

The expected salary range for this full-time position is $180,000 - $230,000 + equity + benefits. The actual level and compensation are determined by several factors, such as your qualifications, professional background, and relevant experience. 

To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit www.conviva.ai.

Conviva is the intelligence layer for digital businesses, turning every consumer interaction into outcome-based intelligence—linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust.

We’re looking for an exceptional Account Executive to join our high-impact sales team, focusing on driving new business by identifying, engaging, and closing new customers. This is an exciting opportunity to be at the forefront of cutting-edge technology, working closely with internal teams to drive new business growth. We are seeking a sales professional who brings passion, curiosity, and a can-do attitude to help us expand our reach and establish our platform as an industry leader. 

You might be an ideal candidate if you have a strong track record of success in full-cycle sales, generating and qualifying leads, understanding their pain points, demonstrating how our product solves their key challenges, and closing deals. It would be beneficial if you have experience selling analytics or related products to technical personas. 

What Success Will Look Like: 

• Be a part of a cutting-edge, technology-leading, fun, collaborative, and innovative team.
• Own and manage the full sales cycle, from prospecting and building relationships with potential customers to closing new logos.
• Become a trusted advisor to stakeholders by deeply understanding their pain points and business needs. 
• Build, manage, and expand relationships across multiple departments at target companies, particularly within product and engineering teams. 
• Manage a complex sales process from initial conversation through negotiation and closure, while effectively handling ongoing sales activities such as pipeline forecasting, organizational mapping, contracts, proposals, and legal matters to maximize results for the company and the client.  
• Maintain a strong understanding of our technology landscape and industry trends. 

Who You Are & What You've Done: 

• 5-7 years of sales experience (Account Executive or Business/Sales Development) in a B2B SaaS technology environment, ideally with a strong emphasis on selling analytics, big data, or observability solutions. 
• Proven ability to drive new customer acquisition and expand market presence through effective prospecting and sales execution. 
• Experience selling to technical personas, particularly product and engineering leaders, with a deep understanding of their priorities and challenges. 
• Demonstrated ability to work cross-organizationally, aligning multiple stakeholders and internal teams to drive deals forward. 
• Strong networking and relationship-building skills, with a track record of creating long-term value for customers. 
• Expert negotiation skills, successfully managing complex deals and maximizing value and ROI for clients. 
• Knowledge and experience utilizing MEDDIC or MEDDPICC frameworks. 
• Passion, curiosity, and high expectations for your performance and the value you bring to your clients.
• Start-up experience and mindset: comfortable navigating ambiguity, wearing multiple hats, and thriving in a fast-paced environment.

The expected On-Target Earnings (OTE) for this full-time position is $160,000 - $250,000, which includes base salary and variable compensation, plus equity and benefits. Compensation is determined by various factors such as qualifications, experience, relevant education or training.

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit www.conviva.com.

Conviva is the intelligence layer for digital businesses, turning every consumer interaction into outcome-based intelligence—linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust.

The Role

We are hiring a Forward Deployed Engineer (FDE) to operate at the critical boundary between customer ambition and product reality.

The FDE is a customer-embedded product owner responsible for converting high-stakes Proofs of Concept (POCs) into structured, shippable product decisions under commercial time pressure. You run an outcome-driven delivery loop that determines whether work becomes core product, a repeatable capability, or is explicitly sunset.

This role ensures innovation strengthens the platform — rather than fragmenting it.

What You’ll Do

Own the POC-to-Product Loop

• Translate ambiguous customer requirements into structured Product Requirements Documents (PRDs)
• Define sequencing, acceptance criteria, and measurable definitions of “done”
• Scope and prioritize within constrained POC timelines
• Define user workflows, metric definitions, dimensions, and success criteria
• Partner with Engineering in a build → deploy → measure → iterate cadence
• Identify and reconcile deltas between intended and observed system behavior
• Drive formal decisioning: productize, standardize, or stop

Drive Structured Execution

• Prioritize scope in partnership with Engineering
• Unblock technical and product decisions
• Maintain alignment between commercial expectations and engineering delivery
• Protect product integrity while operating under time pressure

Apply Analytics & Insight Rigor

• Ensure metrics and instrumentation accurately reflect customer intent
• Validate that data models represent what stakeholders believe they represent
• Use quantitative and qualitative evidence to drive product decisions
• Translate complex system behavior into clear, high-impact narratives for technical and executive audiences
• Tell compelling, data-driven stories that align stakeholders around outcomes

Risk Mitigation & Systems Thinking

FDEs safeguard Conviva against common failure modes in customer-driven innovation:

• Drift between Sales expectations and Engineering delivery
• Unbounded bespoke work without a path to productization
• Ambiguous or misaligned measurement definitions
• Core engineering bottlenecks created by configuration complexity

You act as the control mechanism that keeps delivery disciplined, measurable, and scalable.

Who You Are

Required

• 5+ years in Product Management, Forward Deployed Engineering, Sales Engineering or a similar role with strong product ownership
• Demonstrated experience translating ambiguity into executable requirements
• Strong technical fluency and ability to collaborate deeply with Product Managers and Engineers
• Analytical rigor — comfortable defining metrics, validating instrumentation, and interpreting system-level data
• Proven ability to communicate insights clearly to both technical and executive stakeholders
• Strong commercial awareness and stakeholder management capability
• Ability to operate effectively under delivery and revenue pressure

Preferred

• Experience with analytics platforms, AI/ML systems, or agentic workflows
• Experience converting experimental or bespoke work into scalable product capabilities
• Background in high-growth SaaS environments

How We Measure Success

A successful FDE:

• Increases conversion rate and reduces conversion time in pre-sales POCs
• Converts POCs into structured, defensible product decisions
• Increases reuse and standardization across customer engagements
• Reduces product debt from bespoke work
• Improves alignment between revenue, product, and engineering teams
• Elevates the quality and clarity of data-driven decision making

Why Join Conviva

You will work at the frontier of agentic intelligence and analytics -  shaping how customer signals become autonomous, scalable product capability. This role offers direct impact on product direction, commercial success, and platform evolution.

If you thrive in ambiguity, are outcome-centric, and use data to drive clarity under pressure, we would like to meet you.

The expected salary range for this full-time position is $150,000- $250,000 + equity + benefits. Compensation is determined by numerous factors such as your qualifications, experience, relevant education or training, and work location.

Conviva is the intelligence layer for digital businesses, turning every consumer interaction into outcome-based intelligence—linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust. 

Conviva is seeking a Head of Partnerships to build and scale our most strategic alliances—anchored in global services (Deloitte, Accenture) and key platform/ecosystem partners (Oracle, Google). This leader will own global alliance strategy, executive relationships, joint go-to-market (GTM), and revenue outcomes across these partners, driving measurable pipeline, bookings, and customer value for Conviva’s solutions.

What Success Will Look Like

Alliance strategy & business planning

• Set the multi-year alliance strategy for Deloitte, Accenture, Oracle, and Google to accelerate Conviva growth across priority industries and regions.
• Build annual/quarterly joint business plans (JBPs) with clear goals: pipeline, bookings, attach rates, renewal influence, and co-sell targets.
• Define partner segmentation, coverage model, and partner plays aligned to Conviva’s product and ICP.

GTM execution & revenue ownership

• Create and run repeatable partner GTM motions: co-selling, co-marketing, solution bundling, and services-led delivery.
• Establish opportunity identification and pursuit processes with partner sales teams, alliance leaders, and field leadership.
• Drive partner-sourced and partner-influenced pipeline, ensuring strong forecasting discipline and CRM hygiene.

Solution alignment & offerings

• Develop joint solutions and packaged offers with Deloitte/Accenture practices and with Oracle/Google ecosystem teams.
• Align Conviva integrations and reference architectures with Oracle Cloud and Google Cloud partner programs.
• Collaborate with Product and Engineering to prioritize partner-driven roadmap needs, integrations, and certifications.

Executive engagement & governance

• Own C-level and SVP-level relationships within Deloitte, Accenture, Oracle, and Google; represent Conviva in executive steering committees.
• Negotiate strategic agreements (e.g., co-sell, reseller, services referral, marketplace listings), ensuring mutually beneficial economics and clear accountability.
• Lead QBRs/MBRs, track performance, and course-correct quickly.

Partner enablement & internal orchestration

• Build enablement programs for partner sellers and practitioners: training, pitch assets, demo environments, battlecards, and playbooks.
• Coordinate cross-functionally with Sales, Marketing, Customer Success, Legal, Finance, and Operations to remove friction and accelerate deals.
• Influence and support services delivery excellence with GSIs to ensure customer outcomes and expansion.

What the next 12-18 month will look like

• Deloitte and Accenture become consistent top-tier sources of qualified pipeline and closed-won revenue.
• Conviva has 2–4 repeatable joint solution plays live in market (with reference customers and partner-ready packaging).
• Oracle and Google cloud ecosystem motions generate scalable co-sell and marketplace leverage (where applicable), increasing deal velocity and average deal size.
• Strong executive governance in place with predictable cadence, clear scorecards, and quarter-over-quarter growth.

Who you Are and What You’ve Done

• 12+ years in partnerships/alliances, business development, or GTM leadership in SaaS, cloud, data/analytics, martech/adtech, observability, or enterprise platforms.
• Deep experience building revenue-producing alliances with at least one GSI (Deloitte or Accenture strongly preferred).
• Strong familiarity with hyperscaler or platform ecosystems (Google Cloud, Oracle) including co-sell motions, partner programs, and field engagement.
• Demonstrated success negotiating and operationalizing complex agreements and joint GTM plans.
• Executive presence with proven ability to influence C-level stakeholders internally and externally.
• Operator mindset: metrics-driven, process-oriented, and comfortable building from scratch.
• Alliance strategy, joint planning, and governance.
• Co-sell execution and complex deal leadership.
• Partner enablement and internal alignment.
• Commercial negotiation and partner economics.
• Cross-functional leadership and executive communication.
• Ability to translate product value into partner-ready solution plays.
• Bachelor’s degree required; MBA or equivalent experience preferred.
• Flexible within the US (or near a major partner hub); expected travel ~30–40% to partner and customer sites.

To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit www.conviva.com 

Conviva is the intelligence layer for digital businesses, turning every consumer interaction into outcome-based intelligence—linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests. Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust. 

Are you a motivated and fast learner who wants to join a high-powered AI/engineering team that is disrupting digital and agentic experience analytics? 

We’re hiring a Product Manager to help build an Agent Experience Analytics product within our Digital Intelligence Platform—a platform focused on intelligence and optimization for apps, websites, and AI agents.

AI agents are quickly becoming a new “digital surface” alongside mobile and web. But teams still struggle to answer basic questions: Are my agents working and achieving outcomes? What drives success? How do we optimize behavior, reliability and user outcomes? How do I launch an agent and have it continuously adapting to the ever changing world? Conviva has an industry leading answer to these questions. This role is a chance to define and lead a brand-new category: analytics and optimization for AI agent experiences, backed by strong platform foundations, real customer problems, and a track record of disruptive innovation. 

You’ll work closely with engineering, design, and go-to-market to turn ambiguous, fast-moving market signals into a product teams rely on—shipping quickly, learning constantly, and setting the direction for where agent analytics goes next.

What Success Will Look Like 

• Own product outcomes for Agent Experience Analytics: defining vision, strategy, roadmap, and success metrics.
• Discover and define the category: talk to customers weekly, map workflows, validate problems, and translate insights into sharp product bets.
• Partner deeply with engineering, design, and data/ML to ship high-quality product experiences from concept to launch to iteration.
• Drive execution: prioritize ruthlessly, unblock teams, manage tradeoffs, and ensure timely delivery.

Who You Are and What You've Done

• You’re energized by 0→1 ambiguity and can turn fuzzy problems into crisp product direction.
• You’re customer-obsessed but practical—deep empathy plus strong prioritization.  
• You communicate clearly in writing and in live discussions.
• You can zoom out (strategy) and zoom in (details) without getting stuck in either.
• You build alignment fast and keep teams moving.

The expected salary range for this full-time position is $220,000 - $300,000 + equity + benefits. The actual level and compensation are determined by several factors, such as your qualifications, professional background, and relevant experience. 

To learn more about how Conviva can help improve the performance and outcomes of your digital services, visit www.conviva.com.