As a Compliance Operations Associate at Convera based in our Vilnius office (preferably with additional language French/Czech/German), you will be fully trained to investigate and analyze corporate customers to make sure they meet all necessary requirements, legislation, and policies. After gathering all the required information about the customers, you will decide whether to pursue or terminate the business relationship with them. Here you will have an opportunity to work and develop in a professional multicultural environment. This is a hybrid work model (onsite 2-3 times per week), working hours Monday to Friday, 9 am – 6 pm. 

Please note: For this position, we are unable to provide visa sponsorship now or in the future. Candidates must already have the legal right to work in the country they apply to and be able to start and maintain employment without visa support from Convera.

You will be responsible for: 

• Ensuring all new or existing all new or existing corporate customers meet Know Your Customer (KYC) requirements, legislation, and Anti-Money Laundering (AML) policies 
• Updating profiles of our customer accounts and keeping records up-to-date
• Efficient internal communication to gather KYC information
• Keeping internal procedural documentation up-to-date 
• Additional ad-hoc tasks
• Supporting your colleagues and management with training new staff, audit requests, projects, documentation

You should apply if you have:

• Relevant experience in Operations, Know Your customer, Compliance, Anti-Money Laundering or relevant field 
• Excellent communication skills, write in English
• Strong analytical skills, attention to detail, and client-centric mindset 
• Initiative and commitment to overcome obstacles and meet the end goal, targets
• Flexible working approach, strong decision making, and influencing skills 
• The ability to work successfully in a self-motivated team environment
• Client centric 

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. 

Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.
Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Market competitive monthly gross salary of 2,100 – 2,316 EUR 
• Monthly language Bonus
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life) 
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Work from abroad 60 days per year
• 3 wellness day per year
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-SU1

As a Payment Processing Assistant with Convera based in our Vilnius office, you will need to provide consistent, quality service by working closely with Client Support, Sales, and Internal Stakeholders in facilitating customer transactions. This is a temporary role until the end of June 2027.

It is a hybrid work model (onsite 2-3 times per week), working hours Monday to Friday, 9 am – 6 pm. 

You will be responsible for:  

• Review and validate banking details received from both internal and external parties. 
• Build beneficiary templates with the banking details provided from clients.  
• Understand the country – currency requirements and process outgoing payments from business clients. 
• Monitor intake channels to ensure the respective processing within the agreed service level agreement.  

You should apply if you have:

• Bachelor’s degree (or final year student). 
• A strong attention to detail, as well as a sense of initiative and proactivity. 
• Ability to learn quickly and operate in a high-paced, high-volume, dynamic environment, maintain targets and meet tight deadlines. 
• Proficiency in Microsoft Office applications.
• Fluent in English written and verbal.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Market competitive monthly gross salary of 1,383 – 2,050 EUR 
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life) 
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Work from abroad 60 days per year
• 3 wellness days per year
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential. 

#LI-SU1

We are seeking a detail-oriented and analytical Senior Compliance Analyst to join our team. This role is pivotal in conducting complex compliance reviews and investigations, while providing risk-based advisory support to the business. The ideal candidate will bring strong regulatory knowledge, sound judgment, and the ability to produce audit- and regulator-ready documentation, ensuring adherence to applicable laws, regulations, and internal policies in a fast-paced, highly regulated environment. This is a hybrid work model (onsite 2-3 times per week), working hours Monday to Friday, 9 am – 6 pm.

Please note: For this position, we are unable to provide visa sponsorship now or in the future. Candidates must already have the legal right to work in the country they apply to and be able to start and maintain employment without visa support from Convera.

You will be responsible for:

• Conduct and lead complex compliance investigations and reviews, including sanctions, AML, and other regulatory risk assessments.
• Perform risk‐based evaluations of customers, counterparties, transactions, products, and jurisdictions.
• Provide compliance advisory guidance to business, operations, and product teams on high‐risk or escalated matters.
• Prepare clear, concise, and defensible case narratives, decision rationales, and management summaries suitable for audit and regulatory review.
• Identify trends, thematic issues, and potential control gaps; recommend process enhancements or mitigation strategies.
• Support regulatory examinations, audits, and internal reviews, including preparation of materials and responses to information requests.
• Contribute to policy, procedure, and control development as required.
• Mentor and provide guidance to junior analysts; support training and quality assurance initiatives.
• Escalate issues appropriately in accordance with internal governance and risk‐appetite frameworks.

You should apply if you have:

• Bachelor’s degree in Law, Finance, Business, Compliance, Criminal Justice, or a related field, or equivalent practical experience.
• 5–8+ years of experience in compliance, financial crime, risk management, or a related function within a regulated financial services or fintech environment.
• Strong working knowledge of financial crime compliance frameworks, including sanctions (OFAC, EU, UK), AML/BSA, and KYC/CDD/EDD.
• Demonstrated experience handling high‐risk or complex cases involving customers, counterparties, or cross‐border activity.
• Proven ability to interpret regulations and regulatory guidance and apply them in a practical, risk‐based manner.
• Excellent written and verbal communication skills, with experience preparing formal compliance documentation.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Market competitive monthly gross salary starts at 3,300 EUR
• Opportunity to earn an annual bonus 
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life) 
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Work from abroad 60 days per year
• 3 wellness days per year
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-SU1

As a General Ledger Accountant with Convera based in our Vilnius office, you will coordinate journal entries, gather data and analytics, and provide key accounting support for the team. This is a fixed term position until mid-December 2026. 

Hybrid work model (onsite 2-3 times per week), working hours Monday to Friday, 8 am – 5 pm. Please note: For this position, we are unable to provide visa sponsorship now or in the future. Candidates must already have the legal right to work in Lithuania and be able to start and maintain employment without visa support from Convera.

You will be responsible for:

• Strong understanding of general ledger accounting, including journal entries, accruals and reconciliations.
• Experience with month-end and year-end close processes.
• Be involved in the preparation of standardized and specialized reports.
• Analyze financial data and make recommendations to accounting issues & controls.
• Participate in process improvement projects ensuring effective accounting operations and compliance with internal controls, policies, and regulations.

You should apply if you have:

• 2-3 years of experience in accounting. 
• Familiarity with the accounting standards and a degree in Business Management/ Finance / Accounting or a related.
• You must also be comfortable with Microsoft Excel and have a good level of English language.
• Experience in financial reporting would be an advantage.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Market competitive monthly gross salary starts at 2,616 EUR 
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life) 
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• 3 wellness days per year
• Paid volunteering opportunities (5 days per year)

Internal Job Title: Accountant

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-SU1

We are seeking a strategic and analytically driven Principal, Workforce Planning & Analytics to lead Convera’s workforce planning, capacity modelling, and demand forecasting across payment operations and customer care. This role ensures the organisation has the right capacity, skills, and cost structure to scale effectively and deliver resilient service.

The role owns the end‑to‑end workforce planning framework, enabling senior leaders to make informed, forward‑looking decisions on staffing, utilisation, service performance, and investment trade‑offs. Operating as a Principal individual contributor, it establishes standards, governance, and tooling, while acting as the organisation’s workforce planning subject matter expert and capability builder.

Please note: For this position, we are unable to provide visa sponsorship now or in the future. Candidates must already have the legal right to work in the country they apply to and be able to start and maintain employment without visa support from Convera.

You will be responsible for:

• Own the workforce planning and capacity modelling framework across Operations.
• Translate demand into staffing and FTE models (shrinkage, skills, productivity, availability).
• Build short, medium, and long‑term capacity plans aligned to forecasts and strategy.
• Model scenarios across demand volatility, automation, productivity, and service levels.
• Identify staffing gaps, surpluses, redeployment options, and workforce risk.
• Lead demand forecasting across operational queues.
• Design and govern models linking demand, capacity, utilization, and service outcomes.
• Deliver executive‑ready analytics and dashboards (Excel, Power BI).
• Lead selection and evolution of workforce planning and forecasting tools.
• Define functional requirements with Operations, Finance, HR, Data, and Technology.
• Evaluate vendors and support business cases and investment decisions.
• Support intraday and short‑term decision making.
• Analyze utilization, adherence, and productivity trends.

You should apply if you have:

• Minimum of 5 years’ experience in workforce planning, capacity modelling, or operational analytics within complex operational environments.
• Proven experience developing demand forecasts and translating them into actionable capacity, staffing, and investment decisions.
• Demonstrated expertise designing and governing analytical models, planning frameworks, and decision support outputs.
• Experience assessing, selecting, or implementing workforce planning or analytics tooling.
• Advanced capability in Excel and Power BI, with experience producing executive‑ready dashboards and analysis.
• Proven ability to engage and influence senior stakeholders using data‑driven insight and clear recommendations.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Market competitive salary
• Opportunity to earn an annual bonus 
• Great career growth and development opportunities in a global organization
• A flexible approach to work
• Generous insurance (health, disability, life) 
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• 3 wellness days per year
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-SU1

We are seeking a strategic and analytically driven Principal, Workforce Planning & Analytics to lead Convera’s workforce planning, capacity modelling, and demand forecasting across payment operations and customer care. This role ensures the organisation has the right capacity, skills, and cost structure to scale effectively and deliver resilient service.

The role owns the end‑to‑end workforce planning framework, enabling senior leaders to make informed, forward‑looking decisions on staffing, utilisation, service performance, and investment trade‑offs. Operating as a Principal individual contributor, it establishes standards, governance, and tooling, while acting as the organisation’s workforce planning subject matter expert and capability builder.

Please note: For this position, we are unable to provide visa sponsorship now or in the future. Candidates must already have the legal right to work in the country they apply to and be able to start and maintain employment without visa support from Convera.

You will be responsible for:

• Own the workforce planning and capacity modelling framework across Operations.
• Translate demand into staffing and FTE models (shrinkage, skills, productivity, availability).
• Build short, medium, and long‑term capacity plans aligned to forecasts and strategy.
• Model scenarios across demand volatility, automation, productivity, and service levels.
• Identify staffing gaps, surpluses, redeployment options, and workforce risk.
• Lead demand forecasting across operational queues.
• Design and govern models linking demand, capacity, utilization, and service outcomes.
• Deliver executive‑ready analytics and dashboards (Excel, Power BI).
• Lead selection and evolution of workforce planning and forecasting tools.
• Define functional requirements with Operations, Finance, HR, Data, and Technology.
• Evaluate vendors and support business cases and investment decisions.
• Support intraday and short‑term decision making.
• Analyze utilization, adherence, and productivity trends.

You should apply if you have:

• Minimum of 5 years’ experience in workforce planning, capacity modelling, or operational analytics within complex operational environments.
• Proven experience developing demand forecasts and translating them into actionable capacity, staffing, and investment decisions.
• Demonstrated expertise designing and governing analytical models, planning frameworks, and decision support outputs.
• Experience assessing, selecting, or implementing workforce planning or analytics tooling.
• Advanced capability in Excel and Power BI, with experience producing executive‑ready dashboards and analysis.
• Proven ability to engage and influence senior stakeholders using data‑driven insight and clear recommendations.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Market competitive salary
• Opportunity to earn an annual bonus 
• Great career growth and development opportunities in a global organization
• A flexible approach to work
• Generous insurance (health, disability, life) 
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• 3 wellness days per year
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-SU1

We are seeking a strategic and analytically driven Principal, Workforce Planning & Analytics to lead Convera’s workforce planning, capacity modelling, and demand forecasting across payment operations and customer care. This role ensures the organisation has the right capacity, skills, and cost structure to scale effectively and deliver resilient service.

The role owns the end‑to‑end workforce planning framework, enabling senior leaders to make informed, forward‑looking decisions on staffing, utilisation, service performance, and investment trade‑offs. Operating as a Principal individual contributor, it establishes standards, governance, and tooling, while acting as the organisation’s workforce planning subject matter expert and capability builder.

Please note: For this position, we are unable to provide visa sponsorship now or in the future. Candidates must already have the legal right to work in the country they apply to and be able to start and maintain employment without visa support from Convera.

You will be responsible for:

• Own the workforce planning and capacity modelling framework across Operations.
• Translate demand into staffing and FTE models (shrinkage, skills, productivity, availability).
• Build short, medium, and long‑term capacity plans aligned to forecasts and strategy.
• Model scenarios across demand volatility, automation, productivity, and service levels.
• Identify staffing gaps, surpluses, redeployment options, and workforce risk.
• Lead demand forecasting across operational queues.
• Design and govern models linking demand, capacity, utilization, and service outcomes.
• Deliver executive‑ready analytics and dashboards (Excel, Power BI).
• Lead selection and evolution of workforce planning and forecasting tools.
• Define functional requirements with Operations, Finance, HR, Data, and Technology.
• Evaluate vendors and support business cases and investment decisions.
• Support intraday and short‑term decision making.
• Analyze utilization, adherence, and productivity trends.

You should apply if you have:

• Minimum of 5 years’ experience in workforce planning, capacity modelling, or operational analytics within complex operational environments.
• Proven experience developing demand forecasts and translating them into actionable capacity, staffing, and investment decisions.
• Demonstrated expertise designing and governing analytical models, planning frameworks, and decision support outputs.
• Experience assessing, selecting, or implementing workforce planning or analytics tooling.
• Advanced capability in Excel and Power BI, with experience producing executive‑ready dashboards and analysis.
• Proven ability to engage and influence senior stakeholders using data‑driven insight and clear recommendations.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Market competitive salary
• Opportunity to earn an annual bonus 
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life) 
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Work from abroad 60 days per year
• 3 wellness days per year
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-SU1

The Senior Process Excellence Specialist plays a key role in driving automation delivery and process optimization across Operations, Product and Technology functions. The role combines analytical, technical, and programme management expertise to ensure the successful design, delivery, and governance of automation initiatives that enhance efficiency, scalability, and operational control.

You will be responsible for:

• Developing comprehensive process automation documentation and capturing business requirements through detailed analysis and validation, ensuring alignment between business objectives, process controls, and automation design.
• Evaluating and prioritising candidate processes for automation, assessing business value, feasibility, and potential efficiency gains.
• Driving process mapping, redesign, and optimisation activities to simplify and standardise workflows prior to automation.
• Overseeing the transition from legacy VBA macro automations to modern automation platforms, ensuring continuity and control adherence.
• Managing automation delivery governance through structured progress tracking, issue management, and milestone reporting.
• Maintaining delivery plans, task trackers, and dashboards to provide visibility of progress, dependencies, and performance metrics.
• Preparing and presenting updates and stakeholder communications, summarising achievements, risks, and value delivered.
• Facilitating collaboration between Business, Product, and Technology teams, ensuring coordinated delivery and continuous improvement of automation solutions.
• Supporting governance forums and decision-making processes, ensuring that risks, actions, and dependencies are monitored and resolved effectively.

You should apply if you have:

• Strong experience with UiPath and Power Automate, delivering automation solutions across web, Citrix, and desktop environments, understanding of AI/ML applications in automation.
• Skilled in preparing comprehensive Automation Design Documentation, testing approach planning and ensuring alignment between business requirements and technical design.
• Proven ability to work cross-functionally with Business, Product, and Technology teams, translating business needs into automation-ready, scalable solutions.
• Proficient in Jira, Confluence, ServiceNow, Lucid, and Smartsheet for project tracking, documentation, process mapping, and workflow management. Deep understanding of automation governance, delivery frameworks, and best practices within an agile software development environment.
• Commitment to maintaining high standards of quality, governance, and continuous improvement in automation delivery.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive salary 
• Opportunity to earn an annual bonus 
• Great career growth and development opportunities in a global organization
• A flexible approach to work (hybrid model)
• Generous insurance (health, disability, life) 
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-SU1

The Senior Process Excellence Specialist plays a key role in driving automation delivery and process optimization across Operations, Product and Technology functions. The role combines analytical, technical, and programme management expertise to ensure the successful design, delivery, and governance of automation initiatives that enhance efficiency, scalability, and operational control.

You will be responsible for:

• Developing comprehensive process automation documentation and capturing business requirements through detailed analysis and validation, ensuring alignment between business objectives, process controls, and automation design.
• Evaluating and prioritising candidate processes for automation, assessing business value, feasibility, and potential efficiency gains.
• Driving process mapping, redesign, and optimisation activities to simplify and standardise workflows prior to automation.
• Overseeing the transition from legacy VBA macro automations to modern automation platforms, ensuring continuity and control adherence.
• Managing automation delivery governance through structured progress tracking, issue management, and milestone reporting.
• Maintaining delivery plans, task trackers, and dashboards to provide visibility of progress, dependencies, and performance metrics.
• Preparing and presenting updates and stakeholder communications, summarising achievements, risks, and value delivered.
• Facilitating collaboration between Business, Product, and Technology teams, ensuring coordinated delivery and continuous improvement of automation solutions.
• Supporting governance forums and decision-making processes, ensuring that risks, actions, and dependencies are monitored and resolved effectively.

You should apply if you have:

• Strong experience with UiPath and Power Automate, delivering automation solutions across web, Citrix, and desktop environments, understanding of AI/ML applications in automation.
• Skilled in preparing comprehensive Automation Design Documentation, testing approach planning and ensuring alignment between business requirements and technical design.
• Proven ability to work cross-functionally with Business, Product, and Technology teams, translating business needs into automation-ready, scalable solutions.
• Proficient in Jira, Confluence, ServiceNow, Lucid, and Smartsheet for project tracking, documentation, process mapping, and workflow management. Deep understanding of automation governance, delivery frameworks, and best practices within an agile software development environment.
• Commitment to maintaining high standards of quality, governance, and continuous improvement in automation delivery.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive monthly gross salary starts at 3,750 EUR
• Opportunity to earn an annual bonus 
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life) 
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Work from abroad 60 days per year
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-SU1

The Senior Business Analyst & PMO support plays a key role in driving automation delivery and process optimization across Operations, Product and Technology functions. The role combines analytical, technical, and programme management expertise to ensure the successful design, delivery, and governance of automation initiatives that enhance efficiency, scalability, and operational control.

You will be responsible for:

• Developing comprehensive process automation documentation and capturing business requirements through detailed analysis and validation, ensuring alignment between business objectives, process controls, and automation design.
• Evaluating and prioritising candidate processes for automation, assessing business value, feasibility, and potential efficiency gains.
• Driving process mapping, redesign, and optimisation activities to simplify and standardise workflows prior to automation.
• Overseeing the transition from legacy VBA macro automations to modern automation platforms, ensuring continuity and control adherence.
• Managing automation delivery governance through structured progress tracking, issue management, and milestone reporting.
• Maintaining delivery plans, task trackers, and dashboards to provide visibility of progress, dependencies, and performance metrics.
• Preparing and presenting updates and stakeholder communications, summarising achievements, risks, and value delivered.
• Facilitating collaboration between Business, Product, and Technology teams, ensuring coordinated delivery and continuous improvement of automation solutions.
• Supporting governance forums and decision-making processes, ensuring that risks, actions, and dependencies are monitored and resolved effectively.

You should apply if you have:

• Strong experience with UiPath and Power Automate, delivering automation solutions across web, Citrix, and desktop environments, understanding of AI/ML applications in automation.
• Skilled in preparing comprehensive Automation Design Documentation, testing approach planning and ensuring alignment between business requirements and technical design.
• Proven ability to work cross-functionally with Business, Product, and Technology teams, translating business needs into automation-ready, scalable solutions.
• Proficient in Jira, Confluence, ServiceNow, Lucid, and Smartsheet for project tracking, documentation, process mapping, and workflow management. Deep understanding of automation governance, delivery frameworks, and best practices within an agile software development environment.
• Commitment to maintaining high standards of quality, governance, and continuous improvement in automation delivery.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive monthly gross salary starts at 3,750 EUR
• Opportunity to earn an annual bonus 
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life) 
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Work from abroad 60 days per year
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-SU1

Convera is seeking a Client Service Specialist with German language skills (Polish language could be an advantage). In this role you’ll facilitate a positive journey for Clients through the efficient and timely handling of pre- and post-transaction queries, driving Client satisfaction and retention.
This role handles enquires placed online, emailed and via telephone calls to a high consistent quality, and ‘on time’ interactions are key. This role supports and encourages Clients in using online digital tools and identifies opportunities for upsell, working closely with the Sales team. This is a hybrid work model (onsite 2-3 times per week), working hours Monday to Friday, 9 am – 6 pm.

Please note: For this position, we are unable to provide visa sponsorship now or in the future. Candidates must already have the legal right to work in Lithuania and be able to start and maintain employment without visa support from Convera.

You will be responsible for:

• Request Handling - Pre & post-transaction queries, handling client contact with a professional demeanor
• Resolve multi-channel Client transaction queries providing answers immediately where possible and escalating to Sales teams when required, to ensure delivery of responsive service to Clients.
• Utilize business and product knowledge to identify opportunities to refer to Sales teams, to meet additional Client needs and increase revenue. 
• Support and encourage clients to utilize digital platforms, by demonstrating the functionality of online tools and explaining the benefits.
• Deliver, high quality, consistent interactions adhering to agreed SLAs and KPIs. Identify areas of improvement and put them forward to the team and participates in team initiatives as needed.
• Support in collecting required data and documents from clients by proactively reaching out to clients, following a reminder process and support clients on ad-hoc questions relating to process.
• Contribute towards trend analysis to support strategic client experience enhancements.
• Administration and Reporting.

You should apply if you have:

• Experience of working within a Client facing role. Professional telephone manner with an ability to develop rapport with external customers, excellent written and verbal communication skills; with ability to ask probing questions to understand customer needs. 
• Experience of working within a high-volume service delivery environment. Ability to work under pressure and ability to meet deadlines/high sense of urgency.
• Experience of working with Financial Services (desirable).
• Ability to navigate a computerized data entry system and familiarity with office productivity tools e.g. MS Office.
• Ability to handle objections and complaints.
• High degree of accuracy, attention to detail and self-motivation. 
• Strong team player.
• Ability to identify and implement ways of improving efficiency. 
• Ability to deal effectively with all people in a variety of roles, build and maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive monthly gross salary starts at 2,200 EUR
• Bonus for German language
• Great career growth and development opportunities in a global organization
• A flexible approach to work (6-10 days per month in the office)
• Generous insurance (health, disability, life) 
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Work from abroad 60 days per year
• 3 wellness days per year
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

#LI-SU1