The Opportunity 

As a Medical Receptionist, you will be the first face a patient or visitor sees when they walk into one of our clinics. Working alongside the clinical team, you will be responsible for greeting patients and visitors, completing patient registration, updating new and existing patient records, collecting payment, and ensuring patients with or without pre-existing reservations are seen in a timely manner.  

This is the perfect opportunity for someone who's looking to get their foot in the door at a growing medical company or someone looking to kickstart their career in customer service or the medical field. If you enjoy working with people, staying organized, and are a pro at multi-tasking, we encourage you to apply!    

Your Impact 

• Patient Interaction: Engage with patients in a welcoming and professional manner, addressing inquiries and providing assistance both in person and over the phone. 
  • Welcome and greet patients to the clinic with a friendly and professional demeanor.
  • Register patients efficiently, ensuring completion of all required forms with accurate information.
  • Handle insurance and billing inquiries, providing clear and concise information to patients.
  • Aid ill or distraught patients as necessary and with available resources.
• Payment Collection: Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
  • Proactively and confidently request a card on file, follow-up on patient balances, and ensure timely patient payments.
• Clinic Coordination & Collaboration: Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment.
  • Manage patient reservations (online and walk-in) and registration, optimizing patient satisfaction and provider schedules.
  • Assist in scheduling specialist referrals as needed for patient follow-up.
  • Work with attention to detail in all tasks, navigating between multiple software systems to follow protocols established by our occupational health partners in support of our Employer Services team.
• Front Desk Management:
  • Answer and direct phone calls in a professional and timely manner.
  • Keep the reception area organized and tidy, creating a welcoming environment for patients.
  • Perform various administrative duties, including photocopying, filing, and maintaining daily activity logs.
• CMD Technology & Offerings Expert:
  • Become familiar with scope of services provided at CMD and costs affiliated with all services.
  • Navigate and utilize various software systems for reservation scheduling and electronic medical records.  

Required Availability 

• Must be able to work 12-hour shifts in consecutive and or non-consecutive days:
  • For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday. 
  • For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday. 
  • For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week. 
• Flexibility to work nights, weekends, holidays. 
• When needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic.
• Required to travel for training shifts which will occur outside of your primary clinic within a one (1) hour commute.  

Who You Are 

• Education: High School Diploma or GED required.
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Detail-oriented with excellent organizational skills: Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
• Technically savvy: Proficient with Microsoft Office Suite or related software.
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: You enjoy collaborating with others and being a part of a strong team dynamic.
• Driven and self-motivated: Capable of working independently, possess a level of initiative and enthusiasm to help drive results. Actively identifying better ways of working. Uses resourced to achieve the best outcomes for patients, the team, and the organization.
• Strong analytical and problem-solving skills: Able to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.  

Bonus Qualifications 

• Medical Receptionist certification
• Previous experience in a medical receptionist role or similar customer service position
• Familiarity with medical terminology and basic knowledge of insurance processes
• Experience using electronic records management software and other related programs used for medical registration and collection of HIPAA documentation
• Experience working with insurance billing and coding information

The Opportunity 

We’re seeking a compassionate and experienced Physician Assistant (PA) to join our team as a Lead Provider, responsible for providing exceptional care and making a real impact on the lives of our patients within our urgent care clinic. Lead Providers at ConvenientMD act as clinical leader for all clinical staff, mentoring and supporting new-grad providers as well as allied healthcare professionals.

This role is perfect for a PA who thrives in a collaborative environment, enjoys mentorship, and is passionate about delivering high-quality care. 

Your Impact 

• Provide Patient-Centered Care: Conduct health assessments, physical exams, and review medical histories to address short- and long-term patient needs while staying committed to high-quality, efficient patient care.
  • Assess patient health: Interview patients, perform physical examinations, obtain, update, and study medical histories.
  • Determine abnormal conditions: Administer or order diagnostic tests (e.g., x-rays, electrocardiograms, laboratory studies) and interpret test results. 
  • Perform therapeutic procedures: Administer injections and immunizations, suture, manage wounds and infections.
  • Educate and counsel: Empower patients with knowledge about their health, describe therapeutic regimens, give information on normal growth and development, discuss family planning, and wellness through counseling and guidance.
• Documentation & Compliance:
  • Prepare clear, complete, accurate, and legible medical records for each patient under your care. Type, edit, and electronically sign all office notes, reports and records using EMR in accordance with company policies.
  • Maintain a safe and clean working environment in compliance with company and state procedures, rules, and regulations.
  • Protect patients and employees by adhering to infection-control policies and protocols.
  • Comply with legal and professional requirements including studying existing and new legislation, anticipating future legislation, enforcing adherence to requirements, advising management on needed actions.
• Collaborate with a Team: Work collaboratively and pro-actively with other providers and health care practitioners within your clinic to efficiently treat patients, and plan coordinated, efficient, and thoughtful dispositions (including transfer), all in a timely manner.
• Continuing Education & Mentorship:
  • Act as a clinic leader, especially when the Practice Manager is not in-clinic. Provide support and mentorship to new-graduate providers as well as other clinic staff. 
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
  • Act as a preceptor to new provider staff, providing information, educational opportunities, and experiential growth opportunities. 

Who You Are 

• Education, Licensure, & Certifications:
  • Master's degree and certification by Physician Assistant (PA) certifying body.
  • Must have and maintain a DEA license with no restrictions.
  • Basic Life Support (BLS) certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes.
• Relevant experience: Clinical experience in emergency medicine, urgent care, or ambulatory care setting is preferred.
• Strong leadership skills: Willing and able to mentor provider as well as non-provider clinic staff.
• Excellent team player: Enjoy collaborating with others and being a part of a strong team dynamic.
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
• Technically savvy: Proficient with Microsoft Office Suite or related software and clinical management systems (EMR).
• Strong knowledge of:
  • Principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Applicable federal, state, and local laws and regulations including the requirements of the HIPAA and OSHA and applicable state rules and regulations pertinent to medical practices.
  • Relevant drugs and their chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. 
  • Non-pharmaceutical patient care aids, their applicable uses, and relevance to patient care.
  • Current principles, methods, and procedures for the delivery of medical evaluation, diagnosis, and treatment. 

The Opportunity 

We’re seeking a compassionate and experienced Family Nurse Practitioner (FNP) to join our team as a Lead Provider, responsible for providing exceptional care and making a real impact on the lives of our patients within our urgent care clinic. Lead Providers at ConvenientMD act as clinical leader for all clinical staff, mentoring and supporting new-grad providers as well as allied healthcare professionals.

This role is perfect for a NP who thrives in a collaborative environment, enjoys mentorship, and is passionate about delivering high-quality care. 

Your Impact 

• Provide Patient-Centered Care: Conduct health assessments, physical exams, and review medical histories to address short- and long-term patient needs while staying committed to high-quality, efficient patient care.
  • Assess patient health: Interview patients, perform physical examinations, obtain, update, and study medical histories.
  • Determine abnormal conditions: Administer or order diagnostic tests (e.g., x-rays, electrocardiograms, laboratory studies) and interpret test results. 
  • Perform therapeutic procedures: Administer injections and immunizations, suture, manage wounds and infections.
  • Educate and counsel: Empower patients with knowledge about their health, describe therapeutic regimens, give information on normal growth and development, discuss family planning, and wellness through counseling and guidance.
• Documentation & Compliance:
  • Prepare clear, complete, accurate, and legible medical records for each patient under your care. Type, edit, and electronically sign all office notes, reports and records using EMR in accordance with company policies.
  • Maintain a safe and clean working environment in compliance with company and state procedures, rules, and regulations.
  • Protect patients and employees by adhering to infection-control policies and protocols.
  • Comply with legal and professional requirements including studying existing and new legislation, anticipating future legislation, enforcing adherence to requirements, advising management on needed actions.
• Collaborate with a Team: Work collaboratively and pro-actively with other providers and health care practitioners within your clinic to efficiently treat patients, and plan coordinated, efficient, and thoughtful dispositions (including transfer), all in a timely manner.
• Continuing Education & Mentorship:
  • Act as a clinic leader, especially when the Practice Manager is not in-clinic. Provide support and mentorship to new-graduate providers as well as other clinic staff. 
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
  • Act as a preceptor to new provider staff, providing information, educational opportunities, and experiential growth opportunities. 

Who You Are 

• Education, Licensure, & Certifications:
  • Master's degree and certification by Nurse Practitioner (NP) certifying body.
  • Must have and maintain a DEA license with no restrictions.
  • Basic Life Support (BLS) certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes.
• Relevant experience: Clinical experience in emergency medicine, urgent care, or ambulatory care setting is preferred.
• Strong leadership skills: Willing and able to mentor provider as well as non-provider clinic staff.
• Excellent team player: Enjoy collaborating with others and being a part of a strong team dynamic.
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
• Technically savvy: Proficient with Microsoft Office Suite or related software and clinical management systems (EMR).
• Strong knowledge of:
  • Principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Applicable federal, state, and local laws and regulations including the requirements of the HIPAA and OSHA and applicable state rules and regulations pertinent to medical practices.
  • Relevant drugs and their chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. 
  • Non-pharmaceutical patient care aids, their applicable uses, and relevance to patient care.
  • Current principles, methods, and procedures for the delivery of medical evaluation, diagnosis, and treatment. 

The Opportunity 

ConvenientMD is seeking a dedicated Licensed Practical Nurse (LPN) to join our team. As a vital clinical team member, you will play an integral role in providing high-quality care to our patients, working alongside medical providers, and contributing to a supportive, collaborative environment. If you are a skilled LPN looking for an opportunity to grow your career in a fast-paced setting, this position could be a great fit for you.

Your Impact  

• Patient Care & Triage: Conduct comprehensive patient triage by taking vital signs, documenting medical history, and performing observational examinations to identify immediate healthcare needs.
  • Assist with patient exams, ensuring all necessary equipment and documentation are prepared, while supporting providers during testing and procedures.
• Clinical Procedures:
  • Perform diagnostic and testing procedures, including vision, hearing, drug screens, breath alcohol testing, spirometry, and more.
  • Execute point-of-care testing such as strep, flu, RSV, SARS-CoV-2, glucose, lipid panel, and urinalysis.
  • Provide cardiac and airway management, including ECGs, AED use, nebulizer treatments, and oxygen administration.
  • Deliver wound care assessments, immunizations, and medication administration per federal and state regulations.
• Patient Engagement & Documentation: Assist with patient inquiries, communicate test results, and explain medication or therapy plans.
  • Maintain accurate electronic medical records, documenting patient histories and treatment details.
  • Observe and report changes in patients' conditions, taking necessary action as needed.
• Clinic Operations:
  • Ensure medical instruments and equipment are clean, sterilized, and maintained per organizational policies.
  • Maintain a stocked and sterile workspace, supporting smooth clinic operations.
• Collaboration with Clinical Team: Work closely with other members of the clinical team to ensure seamless coordination of patient care.
  • Communicate effectively and efficiently with providers and other healthcare professionals to relay patient information and updates.
  • Welcome and support the training of new team clinic team members. 

Required Availability  

• Must be able to work 12-hour shifts in consecutive and or non-consecutive days:
  • For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday.
  • For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday.
  • For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week.  
• Flexibility to work nights, weekends, holidays.
• If needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic.
• Required to travel for training shifts which may occur outside of your primary clinic within a one (1) hour commute.  

Who You Are  

• Education: High school diploma or GED required.
• Certification and demonstrated prior experience: State licensed practical nurse (LPN) with prior experience placing and monitoring IVs. For Maine and New Hampshire only, must be IV certified.
• Basic Life Support (BLS) certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging. 
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: Enjoys collaborating with others and being a part of a strong team dynamic.
• Technically savvy: Proficient with Microsoft Office Suite or related software, experience with or ability to learn Experity as well as other business systems.  

Bonus Qualifications 

• 1-2 years of patient triage experience in an urgent care or emergency department preferred. 

The Opportunity 

ConvenientMD is hiring a dedicated Registered Nurse (RN) to join our growing team. In this role, you will play an essential part in delivering high-quality patient care while benefiting from opportunities for professional growth and a supportive work environment. If you excel in a fast-paced, patient-focused setting, this position could be a great fit for you. 

Your Impact  

• Patient Care & Triage: Conduct comprehensive patient triage by taking vital signs, documenting medical history, and performing observational examinations to identify immediate healthcare needs.
  • Assist with patient exams, ensuring all necessary equipment and documentation are prepared, while supporting providers during testing and procedures.
• Clinical Procedures:
  • Perform blood draws and phlebotomy with precision and adherence to safety protocols.
  • Manage airway support through treatments such as nebulizer therapy, oral suctioning, and placement of oropharyngeal or nasopharyngeal airways, as well as administering oxygen therapy and using an AMBU bag for ventilation.
  • Provide cardiac management by applying 12-lead ECGs, performing CPR in emergency situations, and utilizing an AED to deliver defibrillation when required.
• Medication & Immunization Administration: Administer a variety of immunizations and medications according to protocols outlined in the ConvienientMD’s registered nurse scope of practice, ensuring accuracy and patient safety.
  • Accurately process and call in prescriptions to the patient’s requested pharmacy in compliance with provider instructions.
• Patient Communication & Follow-Up: Handle patient follow-up calls, addressing inquiries about their care plan, sharing and explaining test results, and discussing any changes in medication or therapy.
  • Maintain clear and empathetic communication with patients, ensuring they feel informed and supported throughout their care journey.
• Collaboration with Clinical Team: Work closely with other members of the clinical team to ensure seamless coordination of patient care. 
  • Communicate effectively and efficiently with providers and other healthcare professionals to relay patient information and updates.
  • Welcome and support the training of new team clinic team members. 

Required Availability  

• Must be able to work 12-hour shifts in consecutive and or non-consecutive days:
  • For full-time: Must be able to work three (3) 12-hour shifts a week with at least four (4) shifts a month on a Saturday or Sunday.
  • For part-time: Must be able to work two (2) 12-hour shifts per week with at least two (2) shifts a month on a Saturday or Sunday.
  • For per diem: Must be able to work four (4) 12-hour shifts per month, ideally working one (1) shift each week.  
• Flexibility to work nights, weekends, holidays.
• If needed, must be able to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic.
• Required to travel for training shifts which may occur outside of your primary clinic within a one (1) hour commute.  

Who You Are  

• Education: Associate Degree in Nursing (ADN) or a Bachelor of Science in Nursing (BSN).
• Certification and demonstrated prior experience: State licensed registered nurse (RN) with prior experience placing and monitoring IVs.
• Basic Life Support (BLS) certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging. 
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.
• Effective communicator and cross collaborator: Ability to establish and maintain positive relationships with patients, team members, and stakeholders across the organization.
• Excellent team player: Enjoys collaborating with others and being a part of a strong team dynamic.
• Technically savvy: Proficient with Microsoft Office Suite or related software, experience with or ability to learn Experity as well as other business systems.  

Bonus Qualifications 

• 1-2 years of patient triage experience in an urgent care or emergency department preferred. 

The Opportunity 

We’re seeking motivated new graduates and early-career Physician Assistants (PAs) and Family Nurse Practitioners (FNPs) who are eager to learn, grow, and make a meaningful impact. As part of our supportive, collaborative team, you’ll provide exceptional care while playing a key role in improving the health and well-being of our patients. If you’re passionate about delivering high-quality care and building a strong foundation for your future, this opportunity is made for you.

Your Impact

• Provide Patient-Centered Care: Conduct health assessments, physical exams, and review medical histories to address short- and long-term patient needs while staying committed to high-quality, efficient patient care.
  • Assess patient health: Interview patients, perform physical examinations, obtain, update, and study medical histories.
  • Determine abnormal conditions: Administer or order diagnostic tests (e.g., x-rays, electrocardiograms, laboratory studies) and interpret test results.
  • Perform therapeutic procedures: Administer injections and immunizations, suture, manage wounds and infections.
  • Educate and Counsel: Empower patients with knowledge about their health, describe therapeutic regimens, give information on normal growth and development, discuss family planning, and wellness through counseling and guidance.
• Documentation and Compliance:
  • Prepare clear, complete, accurate, and legible medical records for each patient under your care. Type, edit, and electronically sign all office notes, reports and records using EMR in accordance with company policies.
  • Maintain a safe and clean working environment in compliance with company and state procedures, rules, and regulations.
  • Protect patients and employees by adhering to infection-control policies and protocols.
  • Comply with legal and professional requirements including studying existing and new legislation, anticipating future legislation, enforcing adherence to requirements, advising management on needed actions.
• Collaborate with a Team: Work collaboratively and pro-actively with other providers and health care practitioners within your clinic to efficiently treat patients, and plan coordinated, efficient, and thoughtful dispositions (including transfer), all in a timely manner.
• Continuing Education: Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.  

Who You Are  

• Education, Licensure, & Certifications:
  • Master's degree and certification by Physician Assistant (PA) or Nurse Practitioner (NP) certifying body.
  • Must have and maintain a DEA license with no restrictions.
  • Basic Life Support (BLS) certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes.
• Relevant experience: Clinical experience gained through rotations or other settings in emergency medicine, urgent care, or ambulatory care is preferred.
• Excellent team player: Enjoy collaborating with others and being a part of a strong team dynamic.
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
• Technically savvy: Proficient with Microsoft Office Suite or related software and clinical management systems (EMR).
• Strong knowledge of:
  • Principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Applicable federal, state, and local laws and regulations including the requirements of the HIPAA and OSHA and applicable state rules and regulations pertinent to medical practices.
  • Relevant drugs and their chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo.
  • Non-pharmaceutical patient care aids, their applicable uses, and relevance to patient care.
  • Current principles, methods, and procedures for the delivery of medical evaluation, diagnosis, and treatment. 

The Opportunity 

We’re seeking motivated new graduates and early-career Physician Assistants (PAs) and Family Nurse Practitioners (FNPs) who are eager to learn, grow, and make a meaningful impact. As part of our supportive, collaborative team, you’ll provide exceptional care while playing a key role in improving the health and well-being of our patients. If you’re passionate about delivering high-quality care and building a strong foundation for your future, this opportunity is made for you.

Your Impact

• Provide Patient-Centered Care: Conduct health assessments, physical exams, and review medical histories to address short- and long-term patient needs while staying committed to high-quality, efficient patient care.
  • Assess patient health: Interview patients, perform physical examinations, obtain, update, and study medical histories.
  • Determine abnormal conditions: Administer or order diagnostic tests (e.g., x-rays, electrocardiograms, laboratory studies) and interpret test results.
  • Perform therapeutic procedures: Administer injections and immunizations, suture, manage wounds and infections.
  • Educate and Counsel: Empower patients with knowledge about their health, describe therapeutic regimens, give information on normal growth and development, discuss family planning, and wellness through counseling and guidance.
• Documentation and Compliance:
  • Prepare clear, complete, accurate, and legible medical records for each patient under your care. Type, edit, and electronically sign all office notes, reports and records using EMR in accordance with company policies.
  • Maintain a safe and clean working environment in compliance with company and state procedures, rules, and regulations.
  • Protect patients and employees by adhering to infection-control policies and protocols.
  • Comply with legal and professional requirements including studying existing and new legislation, anticipating future legislation, enforcing adherence to requirements, advising management on needed actions.
• Collaborate with a Team: Work collaboratively and pro-actively with other providers and health care practitioners within your clinic to efficiently treat patients, and plan coordinated, efficient, and thoughtful dispositions (including transfer), all in a timely manner.
• Continuing Education: Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.  

Who You Are  

• Education, Licensure, & Certifications:
  • Master's degree and certification by Physician Assistant (PA) or Nurse Practitioner (NP) certifying body.
  • Must have and maintain a DEA license with no restrictions.
  • Basic Life Support (BLS) certification: American Heart Association or American Red Cross BLS certification. We do not accept CPR, ACLS certifications, or online only classes.
• Relevant experience: Clinical experience gained through rotations or other settings in emergency medicine, urgent care, or ambulatory care is preferred.
• Excellent team player: Enjoy collaborating with others and being a part of a strong team dynamic.
• Proactive and confident communicator (written and verbal): Foreshadows and elevates concerns as they arise, unafraid of professional directness both with colleagues and patients.
• Compassionate, authentic, and patient focused: Supports patients through kindness; demonstrating understanding for others and contributing to the creating a community of belonging.
• Technically savvy: Proficient with Microsoft Office Suite or related software and clinical management systems (EMR).
• Strong knowledge of:
  • Principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Applicable federal, state, and local laws and regulations including the requirements of the HIPAA and OSHA and applicable state rules and regulations pertinent to medical practices.
  • Relevant drugs and their chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo.
  • Non-pharmaceutical patient care aids, their applicable uses, and relevance to patient care.
  • Current principles, methods, and procedures for the delivery of medical evaluation, diagnosis, and treatment.