Hospitality Coordinator, London

Ready to step into the world of high-end meeting and event planning? At Convene we are looking for  a Hospitality Coordinator who thrives on making things happen. As the connector of the dots, you’ll partner with our Event Managers to see every event through from concept to 'wow.' You are hospitality through and through—meaning you care just as much about the behind-the-scenes execution as you do about the first hello.

Who We Are: Who We Are: Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

Please note: candidates must currently reside in the UK and be able to work in the UK without sponsorship.

What you will do: 

Effectively communicate via verbal and written correspondence with all levels of employees and clients; exhibiting GRIT in all interactions 
Work dynamically and prioritise departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
Enter and input visitors 
Problem-solving/requests at the desk
Liaison with the Operations Team along with WP-Members; assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sorting/delivering mail & packages, and Onboarding new WP-Members
Lead show rounds when applicable 
Assist with service execution; set-up and breakdown, and support during peak periods
Assist with coordination for setup and execution of all functions with the Service, Production, Technology, Customer Success, and Culinary departments
Keep Welcome Desk clean/organized; responsible for badge printing and stocking of materials
Keep coat room clean/organized
Orchestrate and set up Surprise & Delights for WP-Members and/or Site Tours
Order office supplies
Check-in guests with proxy click and show reception/nourish area
Escort meetings guests when needed
Manage lost and found
Building Requests- Cleaning
Assist the Conference & Events Manager and Chef with scheduling and administrative responsibilities
Create and maintain positive relationships with building management and landlord partners 
Develop and maintain positive client relationships 
Ensure Standard Operating Procedures and Brand Standards are being adhered to and support any updates accordingly when applicable
Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*word, PowerPoint, excel), and Outlook

What We Look For: 

Ability to work effectively with clients
Flexible and long hours sometimes required
Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Ability to stand, sit, or walk for an extended period of time
Basic knowledge of Audio/Visual equipment set up and usage

We’re Here For You: 

Health and Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
  Financial Support and Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme
• Professional Development and Recognition
• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones
• Community and Impact
• Opportunities to volunteer, donate, and participate in community give-back initiatives
  The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives. 

#LI-CD1

Sous Chef, London (SE1 1GA)

Please note: The candidate must currently reside in the UK and be able to work in the UK without sponsorship.

We’re looking for a full-time Sous Chef to join Convene || etc.venues by Convene’s prestigious culinary team at our beautiful venues in London. This position requires experience in high-volume environments with a focus on presentation and conference-style catering.

As a pivotal part of the Convene culinary team, you’ll assist and deputise for the Head Chef in the management, preparation, delivery & presentation of all Food and Beverage with the aim to provide the highest level of client service within budget. 

What You’ll Do:

Food Preparation

• To ensure the prompt service of all meals and services at the required times to the companies standards and to the delegates satisfaction
• Under the instruction of the Head Chef, be responsible for the preparation & presentation of the food needed for consumption in the restaurant, and be available at service periods
• Assist the chef with the planning and costing of all menus as required
• To ensure that the methods of preparation and presentation comply with the current recognised catering standards under the guidance of the Head Chef 
• To prepare and assist at special functions which may fall outside normal working hours

Management of Staff 

• In the head chefs absence assist the general manager with the recruitment of kitchen team members
• Assist the head chef in effectively managing all members of the back of house food service team on a day to day basis, implementing training and development programmes
• In the head chefs absence to have weekly team meetings to discuss past and future week and any operational and staffing issues
• In the head chefs absence manage any performance management issues with the team and after consultation with the general manager take appropriate action  
• In the head chefs absence prepare the weekly staff rota & fill out timesheets 
• To ensure high standards of appearance are maintained within the catering department

Operational and Customer Service 

• In the head chefs absence order any food and beverages needed to ensure the smooth running of the day to day running of the Food and beverage department
• In the head chefs absence liaise with the facilities supervisor to order any disposable & cleaning items needed to ensure the smooth running of the food and beverage department
• In the head chefs absence ensure that all the waiting staff are familiar with the daily menu including content and explanation, ensuring that a de-brief takes place before each daily service and portion control is monitored
• To ensure any client requests and comments are responded to promptly and reported to the head chef
• To assist the head chef with serving on hot counters to ensure that the catering standards are met and are running in accordance with the booking schedule and all clients requirements are met and exceeded
• To liaise in advance with the events team in the head chef’s absence to determine the forthcoming weeks events, numbers and specific catering and operational requirements to support the smooth running of all events
• To conduct in the head chef absence quality and standards checks each morning around the catering area
• To have presence in all restaurant areas to ensure that the catering standards are met and are running in accordance with the booking schedule and all clients requirements are met and exceeded
• To ensure a high level of service from the food service team at all times

Financial 

• To become familiar with the venue budget, forecast and business plans, providing input in relation to the catering department. Work with the head chef to ensure that all food and beverage expenses are kept in line with the budget and flexed for forecast, whilst maintaining a consistently high quality product and standardsIn the head chefs absence to ensure full administration of all invoices, inputting all information onto the food & non food purchase record sheet and sending to accounts for processing
• To work alongside the front of house team to ensure that there is effective stock rotation system within the department and reconciliation takes place on a weekly basis
• To ensure stock levels are maintained to an adequate standard to support the needs of the department and venue at all times
• In the head chefs absence provide the General Manager with the relevant monthly information required relating to stock and purchasing for the Food and Beverage department
• In the head chefs absence control the staff budget for temporary staff within the back of house food services team and ensure all overtime payments are preauthorised by the General Manager

Health & Safety

• To ensure all etc venues and statutory regulations pertaining to health, safety and fire are adhered to at all times
• To ensure a high standard of personal cleanliness and hygiene to comply with etc venues and statutory regulations
• To wear the correct standard of dress or uniform at all times
• To ensure that the kitchen and bistro is well maintained and that all food hygiene and health and safety requirements are adhered to in these areas
• To ensure that the company and statutory regulations pertaining to safety and hygiene operations of the kitchen and ancillary areas are adhered to by all members of staff and visitors.
• To ensure that stores and other areas of potential loss are secured at all times
• To report any loss immediately to the General Manager
• To ensure that all regulations pertaining COSSH and HACCP are adhered to at all times by all the F & B team
• To assist the head chef in the writing & implementation of Risk Assessments in all F&B areas

What We Look For: 

• Regular maintenance checks within the catering outlets and promptly report maintenance problems
• Attend the bi monthly food etc meetings and contribute to the completion of any projects undertaken
• To carry out any reasonable management requests including duty management shifts 
• To build good working relationship with all other areas of the venue team
• To support the venue team including assisting with client events that may fall outside of normal working hours and weekends 
• Attend any company events as requested by the senior management team
• Attend any training courses as requested