Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

EVENT OPERATIONS COORDINATOR

The Event Operations Coordinator supports the end-to-end execution of meetings and events, serving as a vital bridge between the planning phase and on-the-floor operations. Reporting to the Senior Event Production Manager, this role provides high-level administrative and tactical support to the Event Production Manager to ensure seamless event delivery. This is a non-exempt, hourly position that requires flexibility for early morning, late evening, and weekend event coverage.

Event Support & Production Coordination:

• Support the Event Production Manager(s) in the end-to-end execution of meetings and events.
• Coordinate event logistics including load-in/load-out, freight, and vendor arrivals.
• Provide support and take ownership of smaller meetings and events, including the creation of Program Execution Orders (PEOs), floor plan diagrams, and the processing of invoices for post-contract additions.
• Act as the primary point of contact for small-meeting clients, ensuring their vision is translated into a successful operational reality.
• Create and distribute essential event materials such as run-of-shows, signage, menu cards, and Program Execution Orders (PEOs).
• Assist with site tours and execute “Surprise & Delight” moments for clients.

On-Site Execution & Fringe Hour Coverage:

• Provide on-the-floor support during peak event times and fringe hours (early mornings/late evenings).
• Serve as a secondary point of contact for clients on event days, ensuring all culinary, service, and AV needs are met.
• Supervise event breakdown and ensure client assets are tracked and stored properly post-event.

Operations & Administrative Coordination:

• Partner with building management on security, maintenance, and facility tickets.
• Manage vendor compliance and coordinate with third-party partners (florists, musicians, etc.) for event enhancements.
• Assist with administrative tasks including badges, catering bookings, invoices, and post-contract add-ons.
• Manage internal event calendars and communications across departments (Culinary, Service, Production).

What We Look For

• Experience: Minimum 2 years’ experience in hospitality or event operations.
• Mindset: A service-first mindset with strong problem-solving skills and the ability to stay cool under pressure.
• Organization: Highly organized and comfortable multitasking in a high-pressure environment.
• Technical Skills: Proficiency in or ability to learn Salesforce, Social Tables, Google Suite, and project management tools like JIRA or ClickUp.
• Physical Requirements: Ability to move/lift objects up to 25 pounds and stand or walk for extended periods.

Compensation: Starting Hourly Rate: $28/hour

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

#LI-DK1

Event Production Manager- Live Events 

Please note: Candidates must currently reside in the UK and be able to work in the UK without sponsorship. 

Are you an experienced Event Coordinator or Manager ready to level up with a business that’s redefining the industry? Convene Hospitality Group (CHG) is growing fast, and we’re looking for a hospitality-obsessed powerhouse to turn complex plans into seamless reality as our next Event Production Manager.

Who We Are: Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

What You’ll Do:

The Event Production Manager will act as the primary point of contact for the client during the planning process while also liaising with our on-site event, technology, and control room teams to ensure a seamless meeting event experience from start to finish. The Event Production Manager will ensure that the client’s vision for their event is executed, and that the client is fully supported from kick-off to post-event. The Event Production Manager acts as project manager and ensures completion of on-site responsibilities by the Event Operations Team. The Event Production Manager supports our hybrid, virtual, and physical meetings products. The Event Production Manager lives Convene’s values and exhibits our hospitality standards at all times.  

 As the EPM you will:

• Plan and oversee meetings programs across our physical, hybrid, and virtual products.
• Effectively communicate both verbally and written, with all levels of associates, clients, and all Convene departments in an attentive, friendly, courteous, and service-oriented manner.
• Effectively listen to, understand, and clarify concerns raised by associates and clients.
• Serve as a pre-sales support function for our Sales team to advise on applicable deadlines and requirements to ensure a successful event. Work closely with the Sales Department to prepare room diagrams and photos, and facility insights; assist relationship managers in getting clients through the contract phase 
• Develop event timelines and communicate any pre-production deadlines.
• Schedule and host kick-off calls with the clients.
• Serve as the primary point of contact for the client leading up to the day event
• Prepare and distribute all room diagrams
• Work closely with the culinary and service team to finalize menus and timing
• Partner closely with our AV Production to plan the client’s run of show and vision for physical and hybrid Studio Events as needed.
• Host client Run of Show Review with AV Production team and Event Operations Manager.
• Partner closely and oversee the execution of tasks by the Event Operations Team.
• Assign and manage event tasks in our project management tools.  Follow up as needed with the Event Operations Team to ensure tasks are completed to standard and on time.
• Create and maintain detailed event documentation for each booking 
• Responsible for the creation of PEOs (Program Execution Orders), program diagrams, and invoices 
• Support our Event Site Production team with the collection of the livestream event platform details, including, but not limited to, agenda, speaker details, sponsor details, and other collateral.
• Manage client expectations on available features, which also includes working closely with Product and Design teams to help inform future platform enhancements.
• Conduct pre-event and post-event debriefs for our internal stakeholders.
• Follow up with the client on any post-event deliverables
• Conduct weekly event meetings and regular PEO meetings
• Provide status updates to internal and external stakeholders on pre-production milestones to ensure successful delivery on the day of the event.
• Supervise the proper calculation of all program checks and ensure client approval and signatures 
• Ensure the collection of all program balances 

What We Look For:

• 2+ years in a customer-facing role
• Prior experience in event planning and project management
• Comfort using web-based collaboration tools, including, but not limited to, Slack, Salesforce, SmartSheets, Google Suite
• Familiarity with SaaS, event platform/video/web conferencing a plus
• Strong business acumen and staying cool under pressure
• Natural problem solver, obsessed with finding appropriate solutions to meet customer needs
• Able to multitask and obsessed with customer satisfaction

We’re Here For You: 

Health and Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through the Cycle to Work scheme

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. 

Hospitality Coordinator, London

Ready to step into the world of high-end meeting and event planning? At Convene we are looking for  a Hospitality Coordinator who thrives on making things happen. As the connector of the dots, you’ll partner with our Event Managers to see every event through from concept to 'wow.' You are hospitality through and through—meaning you care just as much about the behind-the-scenes execution as you do about the first hello.

Who We Are: Who We Are: Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

Please note: candidates must currently reside in the UK and be able to work in the UK without sponsorship.

What you will do: 

Effectively communicate via verbal and written correspondence with all levels of employees and clients; exhibiting GRIT in all interactions 
Work dynamically and prioritise departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
Enter and input visitors 
Problem-solving/requests at the desk
Liaison with the Operations Team along with WP-Members; assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sorting/delivering mail & packages, and Onboarding new WP-Members
Lead show rounds when applicable 
Assist with service execution; set-up and breakdown, and support during peak periods
Assist with coordination for setup and execution of all functions with the Service, Production, Technology, Customer Success, and Culinary departments
Keep Welcome Desk clean/organized; responsible for badge printing and stocking of materials
Keep coat room clean/organized
Orchestrate and set up Surprise & Delights for WP-Members and/or Site Tours
Order office supplies
Check-in guests with proxy click and show reception/nourish area
Escort meetings guests when needed
Manage lost and found
Building Requests- Cleaning
Assist the Conference & Events Manager and Chef with scheduling and administrative responsibilities
Create and maintain positive relationships with building management and landlord partners 
Develop and maintain positive client relationships 
Ensure Standard Operating Procedures and Brand Standards are being adhered to and support any updates accordingly when applicable
Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*word, PowerPoint, excel), and Outlook

What We Look For: 

Ability to work effectively with clients
Flexible and long hours sometimes required
Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Ability to stand, sit, or walk for an extended period of time
Basic knowledge of Audio/Visual equipment set up and usage

We’re Here For You: 

Health and Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
  Financial Support and Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme
• Professional Development and Recognition
• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones
• Community and Impact
• Opportunities to volunteer, donate, and participate in community give-back initiatives
  The opportunity to have a significant impact on your team and the business in the work that you do

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives. 

#LI-CD1

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

Club 75 by Convene is looking for a dedicated Event Production Manager to join the team. This role is the heartbeat of the event experience, serving as the bridge between client vision and flawless execution.

As the Event Production Manager, you are the primary point of contact for clients, navigating the planning process and leading the charge across on-site event, technology, and control room teams. Your mission is to ensure a seamless experience from start to finish. 

If you thrive in a fast-paced environment where "attention to detail" is a lifestyle rather than a buzzword, this is your stage. You’ll be managing the moving parts of premium events while keeping the client experience grounded and professional.

What You’ll Do:   

As the Event Production Manager, you will:

• Plan and oversee all aspects of meetings programs across our physical, hybrid and virtual products.
• Effectively communicate both verbally and written, with all level of associates, clients, and all Convene departments in an attentive, friendly, courteous, and service-oriented manner.
• Effectively listen to, understand, and clarify concerns raised by associates and clients.
• Serve as a pre-sales support function for our Sales team to advise on applicable deadlines and requirements to ensure a successful event. Work closely with Sales Department to prepare room diagrams and photos, and facility insights; assist relationship managers in getting clients through the contract phase 
• Schedule and host kick-off call with client.
• Develop event timelines, communicate & enforce all pre-production deadlines to clients.
• Serve as the primary point of contact for the client leading up to day-of event. Facilitate conversations to understand their needs for all aspects of their program including but not limited to culinary, service, & AV.
• Prepare and distribute all room diagrams
• Work closely with culinary and service team to finalize menus and timing
• Partner closely with our AV teams to ensure the client’s AV needs are understood, communicated to AV Operations, and executed properly.
• Recommend and/or coordinate with third party vendors for event enhancements and experiences (florists, musicians, branding, linens, etc) as required.
• Host client Run of Show Review with AV Production team for Hybrid Events.
• Create and maintain detailed event documentation for each booking
• Track project timelines and status updates in Clickup.
• Responsible for the creation of PEO’s (Program Execution Orders), program diagrams, and invoices for post-contract add-ons. 
• Support our Event Site Production team with the collection of the livestream event platform details, including, but not limited to, agenda, speaker details, sponsor details, and other collateral.
• Conduct pre-event and post-event debriefs for our internal stakeholders.
• Follow up with client with any post-event deliverables
• Conduct weekly regular PEO meetings with on-site operations teams.
• Provide status updates to internal and external stakeholders on pre-production milestones to ensure successful delivery on the day of the event.
• Supervise proper calculation of all program checks and ensure client approval and signatures 
• Ensure collection of all program balances 

What We Look For: 

• 3+ years in a customer facing role
• Prior experience in event planning and project management
• Comfort using web based collaboration tools including, but not limited to Slack, Salesforce, SmartSheets, Google Suite
• Familiarity with SaaS, event platform/video/web conferencing a plus
• Strong business acumen and staying cool under pressure
• Natural problem solver, obsessed with finding appropriate solutions to meet customer needs
• Able to multitask, and obsessed with customer satisfaction

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Salary:

Salary Min: $75,000  Salary Max: $80,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

#LI-DK1