Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

HOSPITALITY SERVICE TECHNICIAN 

We’re seeking a Hospitality Service Technician to join our Operations team. The Hospitality Service Technician will report directly to the Service Manager.

What You’ll Do:

The Hospitality Service Technician delivers genuine, anticipatory service to clients, guests, and members across all aspects of operations. In this role, you’ll ensure every guest is valued at CHG by working hand in hand with our Culinary, Production, and Technology teams to create seamless experiences and meaningful connections.

You’ll play a key role in bringing our service standards to life, anticipating needs, supporting seamless collaboration across teams, and ensuring every detail contributes to an exceptional client experience. At Convene, our Core Values guide everything we do: Genuine, Relentless, Integrity, and Teamwork.

• Deliver world-class service in alignment with our Brand Standards, anticipating and accommodating special requests or last-minute client needs
• Set up, maintain, replenish, and break down Food & Beverage stations and rooms while ensuring all Program Execution Orders and Standard Operating Procedures are followed
• Maintain a clean, safe, organized, and well-stocked work environment with constant attention to sanitation, food handling, and overall presentation
• Demonstrate full knowledge of menus, recipes, and event details to support seamless service delivery
• Perform opening, mid-shift, and closing duties, including cleaning, polishing, and restocking tasks, in accordance with company standards
• Collaborate with team members and perform additional duties as assigned to uphold service excellence

What We Look For:

• Minimum 2 years of serving experience; coffee experience and basic food & beverage knowledge are a plus
• Strong communication, interpersonal, and organizational skills with the ability to multitask effectively
• Highly motivated team player with leadership qualities and a commitment to service excellence
• Food Hygiene/Food Handling and TIPS Certifications preferred
• Flexible schedule with the ability to work varied or extended hours as needed
• Physically able to stand, walk, and move objects up to 25 lbs, including reaching overhead and below the knees

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Compensation: Full Time Hourly Rate: $21

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

#LI-AS1

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

AV Operations Specialist, New York City

Convene, a global industry leader in premium meeting, event, flexible office, and membership spaces is seeking a full-time AV Technician to join our Operations team at our prestigious 530 5th Avenue property. The AV Technician also known as the AV Operations Specialist will exemplify a passion for Hospitality, Events, and AV Technology along with being a proponent of cultivating a positive and inclusive employee culture. In this role, the AV Operations Specialist will partner with and report directly to the General Manager as well as the Technology Manager.

What You’ll Do: 

The AV Operations Specialist provides and supports all services used to deliver technology to our customers and associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, and basic lighting for different types of meetings and events. The AV Operations Specialist works closely with customers and the AV Management Team to deliver an excellent meeting, conference, and working experience. The person in this role also works directly with the property and event teams to deliver excellent client experiences.

• Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels.
• Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, and hardware.
• Evaluation and troubleshooting of personal computer hardware and software, peripheral devices, mobile devices, and network component problems.
• Pre-program coordination with property teams, and the AV Operations Manager, ensuring that all their technological needs are met and in place for their arrival.
• Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, and vendors.
• Attend PEO, Pre-Con, and pre-production meetings as needed.
• Support day-to-day floor operations, including set and strike, operating in room equipment, facilitating and supporting other AV Property Functions.
• Develop and maintain positive relationships with clients and assist with any reasonable requests during programs.
• Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
• Assist in any areas of daily operation.
• Participate in collaborative project efforts with both the technology team and other departments.
• Review all departmental SOPs on a quarterly basis.
• Maintain and uphold Convenes cultural standards
• Perform other duties as requested by management.
• Show initiative and drive to solve problems.
• Portray a polished, professional image according to Convene dress code standards.

What We Look For:

• High school diploma/GED required; Bachelor’s Degree preferred
• 3+ years’ experience in supporting AV and IT equipment and computer software systems.
• Customer service or hospitality experience preferred.
• Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, and projectors/displays.
• Possess a basic understanding of Crestron and other central control systems.
• Basic knowledge of data networking principles, architecture, and applications.
• Experience in the basic installation, configuration, operation and administration of operating systems, applications and hardware for Macs, PCs, LANs, servers.
• Proficient in Microsoft Office and Apple iWorks suite of business applications.
• Flexible, long, and weekend hours sometimes required.
• Ability to move, lift, carry, push, pull, and place objects up to 25 pounds without assistance.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Ability to stand, sit, or walk for an extended period of time.
• Ability to climb and work on a ladder for lengthy periods of time.

Equipment & Technical Qualifications:

• Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders. Familiarity with Biamp Server/Forte systems a plus.
• Video: Switchers, projectors, LCD displays, LED Video Walls
• Lighting: Knowledge of Lighting Maps, lighting concepts, and lighting best practices, familiarity with rigging.
• IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate, other collaboration tools and equipment
• Hybrid: Familiarity with virtual meeting and event platform functions as well as livestreaming technologies including cameras, encoders, and lighting.
• Control: Familiarity with Crestron control systems and associated hardware

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Annual Base Salary:

Salary Min: $70,000  Salary Max: $75,000 

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

#LI-LC1

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

CAFE ATTENDANT

We’re seeking a Café Attendant to join our Café Team. The Café Attendant will report directly to the Manager.

What You’ll Do:

The Cafe Attendant is responsible for serving all products with friendly, individualized attention towards each customer. They are also responsible for educating customers about our premium coffees and teas. The Cafe Attendant fulfills any other duties the Café Manager and Lead Barista assigns, and represents a professional manner. 

• Delivers fast, friendly, personalized service while building relationships.
• Accurately takes, calls back, and processes guests' orders.
• Prepares beverages and food items to company standards, following all recipes and procedures.
• Educates guests on products, services, and menu offerings.
• Maintains consistent product quality and completes required certifications.
• Develops knowledge of coffee and tea regions, blends, and flavor profiles.
• Answers customer questions regarding products, preparation, and freshness.
• Operates the register accurately, including handling payments and providing change.
• Handles phone inquiries professionally, including orders and store information.
• Monitors and proactively resolves customer service issues, escalating concerns as needed.
• Weighs, grinds, and packages coffee according to company guidelines.
• Stocks and restocks inventory, including baked goods and retail items.
• Maintains the cleanliness of the store, including the bar area, equipment, and common spaces.
• Assists with receiving and organizing shipments.
• Follows safety protocols and reports hazards, incidents, and operational issues to management.

What We Look For:

• Maintains positive company morale and professional attitude
• Strong coffee knowledge - ability to train and develop peers
• Regularly required to handle food and hot beverages
• Must be able to work overtime, as needed
• Excellent verbal and written skills
• Well-organized and detail-oriented
• Regularly required to stand, walk, talk, and hear
• Frequently required to use hand-to-finger motions, handle or feel objects, and reach with hands and arms
• Regularly required to lift and/or move items up to 30 pounds
• Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Compensation: Full-Time Hourly Rate: $21.00

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.