Kitchen Porter, Client Support Team | London, UK (SE1)

Please note: Candidates must currently reside in the UK and be able to work in the UK without sponsorship. 

Looking for Flexible Hours and a Career That Works Around You?
Join our Client Support Team at Convene and gain valuable experience in hospitality and events - where we don’t just run meetings and events, we create unforgettable moments that leave a lasting impression.

Flexible Gigs: Choose shifts that work for you. Weekdays, evenings, or just a few days a week. You’re in control.
Competitive Pay: Earn a great hourly wage while working with a dynamic, supportive team.
Room to Grow: Over 50% of our supervisors started in entry-level roles. We promote from within and invest in your future.
Work-Life Balance: Enjoy mostly Monday–Friday daytime shifts and yes, you’ll usually have Christmas off to spend with loved ones!

What You’ll Do:

• Responsible for washing kitchen equipment, utensils, crockery, and cutlery using dishwashers and sinks.
• Ensure all kitchen areas are kept clean according to schedule and company health and safety requirements.
• Assist the chef brigade with general food preparation and basic food service when required.

General Daily Duties:

• Responsible for the general cleaning of all kitchen areas to required standards as laid out in the cleaning schedule.
• Ensure all utensils are returned to their respective places after washing.
• Kitchen areas are swept at regular intervals.
• All bins are emptied at regular intervals throughout the day, and all rubbish is taken to refuse containers located by the back stairs. This must be done again as a last job in the evening.
• Operate dishwash machines safely as instructed, ensuring water is changed regularly.
• Ensure the chemical cupboard is kept clean, locked after use, and report any damage to the Head Chef immediately.
• Prepare and assist at special functions which may fall outside normal working hours.
• Help the chef brigade with basic food preparation and service, as well as any other reasonable tasks requested by the team.

Health & Safety Regulations:

• Ensure company procedures and statutory requirements pertaining to food operations, health & safety, COSHH, and fire are strictly adhered to.
• Ensure a standard of personal and general cleanliness and hygiene to comply with etc.venues and statutory regulations, wearing the correct standard of uniform at all times.
• All catering areas are left clean and tidy as is reasonably practical at all times.
• Report any loss immediately to the Head Chef.

Customer Care:

• Take all possible steps to deliver first-class customer service at all times and in all circumstances and ensure excellent standards of customer care are achieved in the catering area.
• Maintain a courteous and professional manner and attitude towards clients and colleagues throughout the working day.
• Familiarize yourself with company procedures and policies regarding client complaints and compliments, reporting all such incidents to the Head Chef immediately.
• Carry out any reasonable management request.

General:

• Be a proactive team member offering help to others as required.
• Carry out any reasonable management request.
• Attend team and venue meetings as required.
• Be available for staff briefings and company events including attendance at the company annual conference.
• Be available for occasional evening and weekend work subject to the lieu time policy currently in place.
• Attend training courses as required.

Who We Are:

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

Director, National Accounts

The Director, National Accounts will be responsible for developing and leading the execution of a holistic National Account Management strategy for key UK- and European-based accounts. This highly strategic and visible role is crucial for maximizing revenue yield through deep client engagement and expanding existing partnerships across all CHG brands and products.

The Director, National Accounts reports to the Vice President of Enterprise Strategy and collaborates with UK regional commercial leaders as well as global teams.

What you’ll do:

• Cultivate and maintain lasting, senior-level relationships with UK-based enterprise accounts to drive net incremental revenue and sustained partnerships.
• Establish, implement, and execute a holistic Account-based Sales Strategy, including building comprehensive Account Plans to map organizational structure and identify key leadership across all portfolio opportunities (Meetings and Workplace).
• Lead the negotiation and execution of complex contracts, including event agreements, preferred partnership, and master services agreements.
• Work collaboratively across the Global Sales Organization, with local and regional sales teams to develop and manage pipeline and convert opportunities as account and opportunity teams,
• Work cross-functionally with Strategic Partnerships, Revenue Management, Marketing, and Operations partners, globally, to ensure client satisfaction, sustained partnerships, and growth.
• Work with CHG Real Estate teams to identify new market opportunities based on global account data and client’s needs with respect to their growth and expansion strategies.
• This role will require travel (domestically and internationally) to meet with clients, visit CHG venues, and participate in industry and trade events.

What we look for:

• 8+ years of progressive experience in Sales, with a minimum of 5+ years in a complex and/or multi-unit strategic account management environment.
• Experience in the hospitality or events industry with strong existing relationships with clients and channel partners.
• Proven account management ability and a strategic thinker with meticulous attention to detail; the ability to understand the overall business and strategy, and drive execution of strategy into tactical action.
• Proven track record in Sales and Negotiation including experience qualifying, negotiating, and executing preferred partnership or master services agreements.
• Demonstrated success as a proven closer and collaborative (enterprise) seller with a history of closing high-value deals.
• Ability to build and maintain lasting client relationships, with a proven ability to create strong and productive relationships at senior buyer levels within an organization.
• Exceptional written and verbal communication, presentation, and organizational skills.
• A growth mindset, flexibility and an ability to thrive in an extremely fast-paced, high-growth, dynamic on-site work environment.
• A passion for events, travel, and for being face-to-face with clients and partners; this role requires the ability to travel – sometimes internationally – up to 15 days per month
• Bachelor’s degree in Business, Marketing, or a related field preferred.

Leadership Capabilities:

• High degree of personal drive and able to pursue one’s own intuition and vision 
• Exceptional track record of leadership with a willingness to be a player more often than a coach 
• A demonstrated ability to influence and inspire colleagues irrespective of reporting lines
• Responsive to demands from multiple internal and external stakeholder groups; ability to prioritize objectives in alignment with company any area goals
• Competence and confidence in negotiating business terms in complex agreements and effective internal collaboration with Legal, Revenue Management, and Commercial leadership teams
• Must be challenging and diplomatic; works with integrity and drives mutual accountability and partnerships with clients

This role is also eligible for Convene's sales commission program. 

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Private medical insurance, subsidised fitness and eye care, plus well-being and personal support programs. Because your well-being matters, inside and outside of work.
• Time Off & Balance: 25 days annual leave, bank holidays, and company sick pay.
• Financial Benefits: Bonus scheme, interest-free loans for rail travel or further education, and a Cycle to Work program. We invest in you so you can grow personally and professionally.
• Growth & Recognition: Career development opportunities and programs to celebrate your achievements.
• Community & Impact: Volunteer, donate, and make a real impact through your work.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

#LI-AS1

Food & Beverage Assistant, Client Support Team |  London, UK

Please note: All candidates must currently reside in the UK and be able to work in the UK without sponsorship.

Looking for Flexible Hours and a Career That Works Around You?
Join our Client Support Team at Convene and gain valuable experience in hospitality and events - where we don’t just run meetings and events, we create unforgettable moments that leave a lasting impression.

Flexible Gigs: Choose shifts that work for you. Weekdays, evenings, or just a few days a week. You’re in control.
Competitive Pay: Earn a great hourly wage while working with a dynamic, supportive team.
Room to Grow: Over 50% of our supervisors started in entry-level roles. We promote from within and invest in your future.
Work-Life Balance: Enjoy mostly Monday–Friday shifts and yes, you’ll usually have Christmas off to spend with loved ones!

What You’ll Do:

• Deliver high-quality food and beverage service, ensuring excellent customer satisfaction and maintaining a professional, polite, and client-focused demeanor.
• Provide efficient waiting service during meal times.
• Serve food and beverages in meeting rooms and the restaurant, ensuring areas are cleaned and replenished as needed.
• Adhere to daily plans and rotas.
• Maintain cleanliness and tidiness in all catering areas, completing relevant cleaning schedules.
• Assist with dishwashing and ensure catering equipment is clean and well-maintained, in accordance with Health & Safety guidelines.
• Comply with company training programs and related documents.
• Support any reasonable requests relevant to the department's operations.
• Monitor and maintain stock levels under the supervision of the F&B Team Leader, Supervisor, or a senior manager.
• Ensure timely delivery of all food and beverages.
• Maintain a positive and helpful attitude throughout working hours.

Health and Safety:

• Perform duties in line with all Health and Safety regulations and company best practices.
• Adhere to company and statutory regulations regarding grooming and personal hygiene.
• Wear the correct uniform or standard of dress at all times.

General:

• Attend staff briefings and company events, including the company away day.
• Be available for weekend work as required.
• Undertake any reasonable ad hoc duties requested by the venue team.

We’re Here For You:

• Training & development

• Competitive rate + holiday pay 

• Flexibility to choose your shifts 

• Family lunch - healthy, nourishing food

• A chance to be part of a dynamic, growing team

• The opportunity to have a significant impact on your team and the business in the work that you do

• A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather.  It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers.  With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/. 

Commis Chef, Client Support Team | London, UK

Please note: All candidates must currently reside in the UK and be able to work in the UK without sponsorship.

Looking for Flexible Hours and a Career That Works Around You?
Join our Client Support Team at Convene and gain valuable experience in hospitality and events - where we don’t just run meetings and events, we create unforgettable moments that leave a lasting impression.

Flexible Gigs: Choose shifts that work for you. Weekdays, evenings, or just a few days a week. You’re in control.
Competitive Pay: Earn a great hourly wage while working with a dynamic, supportive team.
Room to Grow: Over 50% of our supervisors started in entry-level roles. We promote from within and invest in your future.
Work-Life Balance: Enjoy mostly Monday–Friday shifts and yes, you’ll usually have Christmas off to spend with loved ones!

What You'll Do:

Assist the Head Chef in preparing, delivering, and presenting all food and beverages, aiming for the highest level of client service within budget.

Food Preparation

• Ensure prompt service of all meals and services at required times, meeting company standards and delegate satisfaction.
• Under the Head Chef's instruction, prepare and present food for restaurant consumption and be available during service periods.
• Ensure preparation and presentation methods comply with current recognized catering standards, under the Head Chef's guidance.
• Prepare and assist at special functions, which may fall outside normal working hours.

Operational and Customer Service

• Attend daily menu briefings.
• Promptly respond to client requests and comments, reporting them to the Head Chef.
• Assist the Head Chef with serving at hot counters, ensuring catering standards are met, operations run in accordance with the booking schedule, and all client requirements are met and exceeded.

Financial

• Work alongside the front-of-house team to ensure an effective stock rotation system within the department.
• Accurately record wastage and, under the Head Chef's guidance, take appropriate steps to minimize it.

Health & Safety

• Adhere to all venue and statutory regulations pertaining to health, safety, and fire at all times.
• Maintain a standard of personal and general cleanliness and hygiene to comply with venue and statutory regulations.
• Wear the correct standard of dress or uniform at all times.
• Adhere to company and statutory regulations pertaining to safety and hygiene operations of the kitchen and ancillary areas at all times.
• Immediately report any defective and hazardous equipment to the Head Chef.
• Ensure stores and other areas of potential loss are secured at all times.
• Immediately report any loss to the General Manager.
• Adhere to all regulations pertaining to COSHH and HACCP at all times.

Other Responsibilities

• Carry out any reasonable management requests, including duties normally undertaken by the Chef de Partie in their absence.
• Build good working relationships with all other areas of the venue team.
• Support the venue team, including assisting with client events that may fall outside of normal working hours and weekends.
• Attend any company events as requested.

We’re Here For You:

• Training & development

• Competitive rate + holiday pay 

• Flexibility to choose your shifts 

• Family lunch - healthy, nourishing food

• A chance to be part of a dynamic, growing team

• The opportunity to have a significant impact on your team and the business in the work that you do

• A culture of GRIT (Genuine, Relentless, Integrity and Teamwork)

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather.  It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers.  With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/. 

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.