Claude Code Platform Lead

Own the strategy, systems, and training that turn AI-assisted development from an experiment into Coinme's engineering superpower. You will be the central force multiplier for our 35+ engineer organization—building the skills, workflows, and shared infrastructure that enable every team to ship faster and better with Claude Code. This is not a support role. You will directly shape how Coinme engineers build software every day.

What You'll Be Working On (Your Impact):

• Design, build, and maintain a centralized repository of CLAUDE.md project context files across all Coinme repositories, ensuring Claude Code understands our architecture, coding standards, compliance requirements, and domain patterns out of the box
• Create custom Claude Code slash commands, hooks, and workflows tailored to Coinme's stack—including compliance-aware code generation, automated test scaffolding, and review automation for our CQRS/Event Sourcing architecture
• Implement and manage the GitLab CI/CD integration for Claude Code, enabling automated merge request creation from issues, AI-assisted code review in pipelines, and commit attribution across all engineering teams
• Build and deliver structured training programs to close adoption gaps across the engineering org, with a focus on the highest-leverage skills: headless/CI-CD workflows, hooks and commands, and test-driven development with Claude Code
• Monitor engineering adoption metrics via the Claude Enterprise Analytics API, identify engineers and teams that are underutilizing the tool, and design targeted interventions to accelerate their productivity
• Develop and maintain a living playbook of best practices, prompt patterns, and workflow recipes that codify what Coinme's top Claude Code users (power users generating 5,000+ tool accepts) do differently
• Partner with Engineering Leadership to define proficiency benchmarks, run competency assessments, and measure ROI of AI tooling investment across the organization
• Evaluate and integrate emerging Claude Code capabilities—including MCP server integrations, multi-file editing workflows, and agentic coding patterns—as they become available
• Work within and build tooling for our technology stack:
• GitLab (repos, CI/CD pipelines, merge requests)
• Jira / Atlassian (project management, sprint tracking)
• Claude Code CLI and VS Code extension
• Claude Enterprise Analytics API
• Java 17+ / Spring Boot / Reactive Java (understanding, not necessarily writing daily)
• Kubernetes, Helm, Argo platform
• Multi-repo microservice architecture

What We're Looking For:

• 4+ years of experience as a software engineer with hands-on production coding experience
• Deep, daily-driver proficiency with Claude Code and comparable AI coding assistants (Cursor, GitHub Copilot) — you should be a power user, not someone who's "tried it a few times"
• Experience implementing and integrating with agentic harnesses, e.g. Open Claw, Hermes, Eigent, etc.
• Experience building developer tools, internal platforms, CLI utilities, or developer experience infrastructure
• Demonstrated ability to teach technical concepts to engineers at varying skill levels — through documentation, workshops, pairing sessions, or recorded content
• Experience with CI/CD pipeline design and automation (GitLab CI preferred)
• Strong understanding of Git workflows, code review processes, and merge request automation
• Experience working with REST APIs for data integration and dashboard building
• Comfort navigating and understanding large, multi-repo codebases without necessarily being an expert in every language or framework
• Excellent written communication — you'll be writing CLAUDE.md files, training docs, and playbooks that need to be clear enough for both humans and AI to understand
• Self-directed and proactive — this is a one-person function where you set the agenda based on data and engineer feedback

Not Required, But Nice to Have:

• Claude Certified Architect (CCA), Foundations credential from Anthropic
• Familiarity with Java / Spring Boot / CQRS / Event Sourcing patterns (Coinme's primary backend stack)
• Experience building analytics dashboards or working with usage telemetry data
• Background in DevRel, developer advocacy, or engineering enablement
• Experience in fintech, crypto, or regulated industries where compliance-aware code generation adds particular value
• Experience running hackathons, training programs, or engineering culture initiatives

Check out our AI Usage Guidelines to understand how we approach AI tools during the hiring process.

LIVE PHONE SUPPORT CUSTOMER SUPPORT ASSOCIATE – Contract Position

Reports to: Jr. CS Manager

Position Description:

As a Contract Customer Support Associate, you will be focused on delivering exceptional real-time customer support exclusively via phone. You will handle high-volume inbound calls, resolve cryptocurrency transaction issues, and build strong customer relationships through direct voice interactions. The ideal candidate needs to understand the principles of customer service excellence and deliver the Coinme promise of great customer care in every phone conversation.

Objectives:

• Handle 25-40 inbound customer support calls per day with professionalism and efficiency
• Resolve customer issues related to cryptocurrency transactions, account access, and platform navigation in real-time
• Maintain average handle time of under 12 minutes while ensuring quality resolution
• Achieve first call resolution rate of 55% or higher
• Document all customer interactions accurately in CRM system during and after calls
• Track and report on common call drivers to identify process improvement opportunities
• Meet daily call volume targets and quality assurance standards
• Escalate complex issues while maintaining customer communication throughout resolution

Required Knowledge, Skills, and Abilities:

These are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform this job.

Experience Requirement

• Minimum of 2 years of phone-based customer support experience in technology and/or financial services environment
• Proven track record of meeting call center KPIs (volume, AHT, FCR, CSAT)
• Experience handling complex technical troubleshooting via phone

Basic Requirements

• Fluent written and spoken English required
• Clear, professional verbal communication skills with ability to explain complex concepts simply
• Active listening skills with the ability to quickly understand and resolve customer issues
• Self-starter with positive attitude and ability to work autonomously
• Proficient in multitasking - navigating multiple systems while maintaining conversation flow
• Strong stress management skills in a high-volume environment
• Effective time management with the ability to maintain consistent call volume
• Emotionally mature, patient, and adaptable in a fast-paced setting
• Genuine passion for delivering exceptional phone-based customer support
• Enthusiasm for technology and digital currency innovation
• Knowledge of Bitcoin and other cryptocurrencies
• Proficient in using blockchain explorers and transaction tracking tools
• Metrics-driven mindset with commitment to continuous improvement
• Experience with Customer Support CRMs and call center software
• Competence in using G-Suite (Gmail, Google Docs, Sheets, etc.)
• Reliable high-speed internet (minimum 25 Mbps)
• Professional home office setup with noise-canceling headset
• Backup power/internet solution for business continuity
• Professional appearance and mandatory camera use during all video meetings and training sessions
• Appropriate virtual background or professional home office visible during video calls
• Provide feedback on product improvements based on customer interactions

Preferred Requirements

• Experience working with Intercom or similar support platforms
• Personal interest in Bitcoin or other crypto assets
• Bilingual capabilities (Spanish/Portuguese)
• Experience with AI-assisted support tools (Gemini, Claude, ChatGPT etc)
• Previous remote call center experience
• Financial services or fintech background

Performance Metrics

• Call volume: 25-40 calls per day
• Average handle time: Under 12 minutes
• First call resolution: 55%+
• Customer satisfaction: 70%+
• Schedule adherence: 95%+
• Quality assurance score: 80%+

Location

Fully Remote in Latin America (Excluding: Venezuela, Cuba). This position does not require travel.

Terms

• Open-ended contract with performance reviews at 30, 60, and 90 days
• HOURS: Ability to work Monday through Friday, from 11:30 AM to 8:00 PM Pacific Time
  • 40 hours per week
  • Potential part-time availability.
  • Opportunity to work additional “float” hours as needed. Must be available to work U.S. bank holidays.
• Must maintain 95%+ schedule adherence

Check out our AI Usage Guidelines to understand how we approach AI tools during the hiring process.

Senior Software Engineer, Custody

Build the on-chain transaction infrastructure that powers Coinme's crypto payment rails- including the fulfillment pipeline, wallet orchestration, and settlement systems that move real money across chains at scale. You will accomplish this by working alongside your engineering team to build software and integrations for accepting, disseminating, and liquidating funds needed to fulfill customer transactions, including capabilities to custody, send and receive crypto funds. 

What You’ll Be Working On (Your Impact):

• Design solutions for complex technical and business problems
• Develop software systems and components for our rapidly growing business
• Write performant, maintainable code while iterating and shipping rapidly
• Work within our backend architecture and technology stack based on:
  • Java 17 or higher with Project Reactor (Reactive Java)
  • Spring Boot
  • Command and Query Responsibility Separation (CQRS) architecture and Event Sourcing (ES)
  • Full microservice environment
  • RESTful APIs for synchronous flows
  • Event-driven design (powered by CQRS and ES) for async flows
  • Webhooks and Server-sent events
  • Axon Framework for intra-domain event-driven design
  • Kafka for inter-domain event-driven design
  • Kubernetes, Helm charts, Argo platform
  • MySQL DB
  • Mongo DB
  • AWS solutions (EC2, RDS, etc.)
• Author and maintain unit and integration tests
• Work with your Scrum team to plan sprints and delivery of features
• Drive engineering excellence, operational stability and security into all layers of the platform
• Participate in design and architecture discussions and planning
• Drive the execution and delivery of features by collaborating with cross functional stakeholders
• Work with Engineering Leadership to drive best practices in software development, testing, and production operations

What We’re Looking For:

• Bachelor's degree in Computer Science, Software Engineering, or equivalent experience
• 6+ years of experience as a software engineer
• Experience building or maintaining on-chain transaction infrastructure, including transaction signing, broadcasting, confirmation tracking, and error/retry handling
• Experience building scalable services and distributed systems in Java or similar object-oriented language
• Experience driving technical designs within a team
• Experience writing code that is readable, scalable, and instrumented
• Experience working in a fast-paced Agile development environment
• Experience in communicating with users, other technical teams, and product to understand requirements, describe software product features and technical designs
• Required technology skills
  • Java & Spring Boot expertise
  • Experience with a microservice environment
  • Kafka, RabbitMQ, ActiveMQ or similar tech
  • RESTful APIs for synchronous flows
  • MySQL DB
  • Mongo DB or similar NoSql database
  • Experience with Kubernetes or any cloud development platforms

Not Required, But Nice to Have:

• Experience with wallet orchestration platforms (e.g. Fireblocks) or multi-wallet/multi-signer architectures
• Familiarity with gas management, fee estimation, or transaction queuing for high-throughput environments
• Experience with stablecoin rails or multi-chain settlement flows
• Familiarity with KYC/AML data flows or transaction monitoring integrations
• Understanding of treasury operations or liquidity management in a crypto context
• Experience or working knowledge of CQRS architecture and Event Sourcing concepts
• Experience with Event-driven design
• Webhooks, Server-sent events, Websocket or any async notification technology
• Axon Framework

Check out our AI Usage Guidelines to understand how we approach AI tools during the hiring process.

At Coinme, our mission is to make digital assets accessible to everyone by building the world’s most trusted, ubiquitous crypto platform. Coinme is being acquired by Polygon Labs, where our stablecoin/crypto payments platform provides the regulated fiat on- and off-ramp layer within Polygon's Open Money Stack (OMS), a vertically integrated system connecting wallets, compliance, cross-chain orchestration, and always-on settlement through a single API. Built on a chain that has already processed over $2.3 trillion in stablecoin volume with partners like Revolut, Stripe, and Flutterwave, OMS is designed to move all money onchain, and Coinme is the infrastructure that connects it to the real-world financial system.

We're seeking a Senior Product Manager who is deeply technical, detail-obsessed, and payment-savvy to lead our B2B product initiatives and scale our crypto transaction orchestration infrastructure. If you’ve shipped API-first products in fintech or crypto and have hands-on experience scaling transaction fulfillment at a major exchange, stablecoin infrastructure provider, or crypto-native fintech, we want to hear from you.

What You’ll Own

• Own the full product lifecycle of Crypto-as-a-Service, with a strong emphasis on API quality, integration reliability, transaction fulfillment at scale, and partner success
  
• Define and evolve APIs, SDKs, onboarding flows, sandbox environments, and technical documentation
• Scale our on-chain transaction fulfillment pipeline, including signing infrastructure, gas management, wallet orchestration, and transaction queuing—to support high-throughput partner volumes across multiple chains
• Write world-class PRDs that include sequence diagrams, detailed error states, edge-case handling, and compliance requirements
• Collaborate with engineering on architecture decisions, payload structures, rate limiting, and event sequencing
• Work with Compliance, Legal, Payments, and Fraud teams to optimize KYC/AML flows, chargeback handling, and risk controls
• Drive iterative development cycles grounded in real partner usage, API analytics, and continuous testing
• Act as the internal SME on payments, APIs, crypto rails, and integration best practices
  
  

What You Bring

• 5+ years of product management experience in crypto or fintech
• Hands-on experience scaling crypto transaction fulfillment or orchestration infrastructure at a major exchange, crypto/stablecoin infrastructure provider, or similar high-throughput environment
• Understands exchange infrastructure, including treasury management and liquidity operations
• Strong understanding of blockchain settlements and blockchain infrastructure, including signing, broadcasting, gas and fee management, confirmation tracking, and error recovery
• Experience building or supporting API-first B2B products, including REST APIs, SDKs, and webhooks
• Ability to read logs, troubleshoot API failures, inspect JSON payloads, and guide partner engineers through integration issues
• Demonstrated history of leading partner-facing integrations from onboarding to launch
• High attention to detail in writing specs, mapping edge cases, and defining testing requirements
• Experience working closely with engineering teams and speaking comfortably about architecture, dependencies, and system constraints
• Familiarity with agile methodology, technical documentation practices, and rapid iteration
• Tools experience: Postman, API consoles, Jira, Confluence, analytics platforms (Amplitude, Mixpanel, etc.)
• Bonus: experience with major wallet platforms (e.g. Fireblocks), multi-signer or multi-wallet architectures, gas optimization strategies, and transaction queuing systems

Check out our AI Usage Guidelines to understand how we approach AI tools during the hiring process.