How you’ll demonstrate Ownership

1. Team Leadership

• Customer-Facing Excellence: Define standards for professional conduct in client interactions, ensuring the team clearly communicates technical concepts and understands customer needs.

• Stakeholder Communication: Ensure accurate and timely communication of progress, risks, and findings to internal and client leadership, translating technical insights into business outcomes.

• Continuous Improvement: Lead retrospectives and lessons-learned sessions to improve delivery processes and performance.

2. Technical Team Mentorship (Data Scientists, Engineers, Architects)

• Mentorship & Career Development: Guide technical team members on career growth, technical skills, and client engagement best practices.

• Solution Delivery Guidance: Provide direction on technical methodologies including solution design documentation, code quality, and data modeling standards to ensure rigorous and high-quality delivery.

3. Project Management Alignment

• Delivery Alignment: Partner with Project Managers to ensure timelines and resource plans are technically feasible and aligned with project goals.

• Risk & Governance Support: Identify technical dependencies and provide mitigation strategies.

• Scope & Resource Insight: Support PMs in managing scope changes and their impact on effort, resources, and delivery health.

4. Delivery Excellence & Customer Success

• Strategic Project Ownership: Lead complex or strategic engagements, serving as the primary point of contact and escalation point across Revenue, Product, Engineering, and external partners.

• Standards Implementation: Enforce technical delivery standards and best practices.

• Escalation Management: Manage internal escalation processes for critical customer issues.

• Customer Feedback & Improvement: Analyze feedback (CSAT, NPS) and implement improvements in tools, processes, and methodologies.

5. Financial & Operational Performance

• Financial Management: Manage financial health of India delivery projects to meet margin targets and support regional financial reporting.

• Forecasting & Variance Tracking: Maintain project forecasts and monitor variances (planned vs actual effort/cost).

• Billing & Invoicing: Review and approve client invoices based on project milestones.

• Efficiency & Profitability: Optimize resource utilization, improve processes, and conduct post-project reviews for profitability insights.

6. Capacity Planning & Staffing

• Strategic Capacity Planning: Collaborate with global regions and the India MD to plan resourcing, hiring, and practice growth.

• Staffing Execution: Partner with PMO/Staffing to assign India resources to global projects based on skills and project priorities.

• Workload Management: Monitor utilization and adjust assignments accordingly.

• Conflict & Bench Escalation: Escalate resource conflicts or bench risks.

• Opportunity Identification: Identify potential upsell and cross-sell opportunities.

7. Talent Acquisition & Development

• Recruitment & Onboarding: Lead hiring and onboarding for internal employees and external consultants.

• Engagement & Retention: Drive engagement through one-on-ones, feedback sessions, and stay interviews.

• Training Strategy: Implement upskilling plans to maintain strong technical and industry expertise.

• Knowledge Sharing: Facilitate collaborative learning and share best practices across teams.

• External Partner Quality: Monitor and evaluate partner resource performance and delivery quality.

Key Delivery Metrics

• Team Growth & Utilization: Scale the India Value Delivery team to XX in 2026 while maintaining minimum 65% utilization (monthly).

• Talent Retention: Maintain voluntary attrition below Z% (quarterly).

• Client Satisfaction: Achieve average CSAT score of C/5 for delivered projects (monthly).

• Project Profitability: Maintain average gross profit margin ≥ F% across India team projects (monthly).

The Impact you bring to Cognite

• Technical Leadership: Minimum of 15+ years of professional experience in a technical discipline relevant to the team (e.g., Data Engineering, Cloud Architecture, or Data Science/MLOps) ideally in a SaaS environment with at least 3 years in a leadership or managerial capacity.
• Customer Engagement Track Record: Proven history of successfully leading technical delivery teams in a consulting or customer-facing environment, demonstrating the ability to navigate complex client organizations and manage stakeholder expectations.
• Team Building & Mentorship: Extensive experience in mentoring, coaching, and developing highly skilled technical professionals, including performance management and career path guidance, specifically within an Indian delivery center context.
• Project Governance: Solid understanding of Agile methodologies, project governance, and risk management as they apply to data and analytics projects, including managing scope, timelines, and budgets.

How you’ll demonstrate Ownership

1. Build & Scale the Strategic Customer Hub

• Establish and scale the dedicated technical hub supporting a strategic customer.

• Grow the team from ~6 to ~20 technical specialists (Data Engineers, Data Scientists, Solution Architects).

• Define operational frameworks, delivery standards, and best practices.

• Build a strong team culture aligned with the customer and strategic program goals.

2. Lead Technical Delivery & Architecture Oversight

• Provide architectural guidance and challenge technical assumptions to ensure scalable solutions.

• Ensure high-quality delivery of data, AI, and platform solutions using Cognite Data Fusion.

• Define standards for solution design, code quality, data modeling, and engineering practices.

• Lead technical troubleshooting and ensure delivery meets SLAs and performance expectations.

3. Mentor Technical Teams

• Mentor and guide Data Engineers, Data Scientists, and Solution Architects.

• Help teams communicate technical insights effectively to business stakeholders.

• Coach team members on professional customer engagement and presentation.

• Conduct technical retrospectives to improve architecture, performance, and processes.

4. Enable Ecosystem & Partners

• Develop and execute the partner enablement strategy.

• Mentor and audit third-party partner teams to meet engineering and delivery standards.

• Ensure partners can independently support and extend the platform.

• Track partner readiness and certification progress.

5. Collaborate Across Strategic Programs

• Align hub delivery with the broader strategic program and customer priorities.

• Coordinate with program managers, support teams, academy teams, and community teams.

• Manage cross-project dependencies, risks, and mitigation plans.

6. Drive Customer Success & Delivery Excellence

• Establish technical delivery standards tailored to the customer’s environment.

• Handle critical issue escalations and ensure timely resolution.

• Analyze customer feedback and system performance to improve processes and tools.

7. Manage Operational & Financial Performance

• Work with program managers on effort estimation and planning.

• Identify scope creep and resource constraints early.

• Ensure delivery efficiency and effective resource utilization.

8. Hire, Develop & Retain Talent

• Lead technical interviews and hiring for the hub team.

• Design onboarding programs and training plans for new hires.

• Drive employee engagement, retention, and skill development.

• Facilitate knowledge sharing and technical learning within the team

The Impact you bring to Cognite[

How you’ll demonstrate Ownership

• You will work on client projects, but only up to 70% of your capacity (we strive for 50% billable hours on average). This will be decided based on the workload, after discussing with the head of profession.
• Performance review and coaching of team members: Building, developing, and managing a team of highly skilled professionals who will be instrumental in driving the success of professional services projects, including conducting 1:1s and performance reviews
• Drive project success by thoroughly reviewing Statements of Work (SOW) and ensuring your team is fully prepared for execution. Collaborate in SOW reviews to instill confidence in our ability to meet customer and sales expectations. Proactively ready team members for project delivery by identifying skill gaps and providing necessary upskilling and coaching. Ensure team members are equipped to fulfill project scope effectively.
• Training and upskilling people: take charge of organizing professional development sessions for the team on relevant topics for the professions and the projects we work on
• Take a proactive role in staffing processes by championing your team's interests. Actively seek optimal matches between project requirements and available team members, while identifying and addressing potential skill gaps.
• Strategy and planning: contribute to the profession goals alignment with Cognite VMPM as well as Global Delivery KPIs, take initiatives and lead actions to address EES concerns
• Collaborate with profession leadership and IIT to drive initiatives for standardizing our professional practices.
• Facilitate interaction with other parts of GSS and Cognite organization, by, for example, providing feedback to the portfolio managers/global service offering team on how the process of SOW can be improved, collecting and prioritising feedback to Product on bugs and features.
• Lead the recruitment process in order to identify new talents for the team, both internally and externally

The Impact you bring to Cognite

• High visibility and possibility for having impact in Cognite
• Have impact on the way we deliver our products and projects and help shape the future of Project Delivery in Cognite
• Be a part of the professional leadership team within GSS
• Learn about and help us shape how we do partner deliveries in GSS
• Help our Data Engineers/Data Scientists grow and develop

How you’ll demonstrate Ownership

The Office of the CTO is responsible for the architecture of Cognite Data Fusion, and ensuring it has a robust and scalable platform for solving industrial data problems for our customers. We are looking for a highly skilled and motivated software architect that can lead the design, development, and evolution of our data integration architecture. The architecture covers data ingestion, staging, transformation, contextualization and data pipeline orchestration. There is a large opportunity to make a step change in this area using generative AI. As a principal architect you will be responsible for the technical design of our foundational services and technology choices. These designs and choices must give Cognite a long term competitive advantage by allowing us to execute on our product roadmap, while maintaining scalability, robustness and cost efficiency.

• Lead the technical design our data integration and contextualization services
• Make technical decisions that give Cognite a competitive edge
• Take advantage of recent advancements in AI to develop a future-proof data integration product
• Ensure that the architecture in the Data Integration Product Area is aligned with Cognite’s architecture principles, that it is scalable, can meet its SLOs and that cloud cost scales in a reasonable manner
• As part of the Office of the CTO, contribute to the overall architecture and architecture principles at Cognite
• Evaluate and select technologies, frameworks, libraries and tools and drive the adoption of these in our teams
• Lead by example by working with the teams to ensure the right level of standardization (and to help out where specialization is needed)
• Work cross functionally to understand the needs of our customers, partners and delivery services with regards to data integration
• Work closely with delivery teams and other product areas to ensure our data integration capabilities cater to their needs and works well with the rest of our product, for example by making sure that AI agents can be embedded into our data pipelines
• Mentor senior developers

The Impact you bring to Cognite