The Senior Manager of Product (Technical Delivery) is a strong individual contributor who owns delivery tasks and documentation with growing scope and independence. This person contributes across all five pillars of strategic product management — from surfacing requirements in discovery through managing execution, tracking quality, and supporting iteration — and is building the skills to navigate trade-off conversations and client communication on their own. They lead end-to-end product strategy and execution by leveraging deep knowledge of the product development lifecycle to deliver customer-focused solutions. They use AI tools daily and with confidence — in documentation, backlog management, prototyping, and requirements analysis — and are developing a clear point of view on where automation genuinely improves delivery quality and where precision demands direct human judgment.

WHAT YOU'LL DO

• Discovery: Contribute to requirements discovery — synthesizing stakeholder input, reviewing technical documentation, and surfacing the functional and non-functional needs that must be captured in product specs
• Strategy & Vision: Maintain accurate, up-to-date product documentation that reflects current priorities and roadmap direction; flag when specs or stories drift from the agreed strategic intent
• Prioritization: Own backlog grooming for defined product areas — writing and refining tickets, flagging inconsistencies, gaps, or scope risks, and supporting sprint planning with well-prepared materials
• Analysis: Track QA outcomes, acceptance criteria results, and sprint velocity; use that data to surface delivery patterns and recommend process or specification improvements
• Execution: Support sprint ceremonies with preparation and follow-through; collaborate with engineering to clarify requirements, review test cases, and ensure work is delivered to spec
• Use AI tools confidently as a core part of daily documentation and delivery workflow — developing a point of view on where automation improves throughput and accuracy, and where careful human review is non-negotiable
• Support Associate Directors and Directors with scoping and delivery planning; provide constructive guidance to Managers and Associates

WHAT YOU'LL NEED

• 4+ years of experience in technical product management, business analysis, or delivery-focused roles, with a demonstrated ability to own defined delivery workstreams
• Strong working knowledge of agile delivery — comfortable writing user stories, grooming a backlog, running sprint ceremonies, and tracking QA outcomes with limited oversight
• Growing fluency in platform and technical documentation sufficient to collaborate effectively with engineering and flag risks before they become problems
• Developing client communication skills: able to update stakeholders on delivery status, flag scope issues proactively, and begin navigating trade-off conversations
• Confident, daily use of AI tools in prototyping, documentation and delivery workflow — with a developing point of view on where automation genuinely improves quality and where human review remains essential
• Reliable delivery of complex tasks with limited supervision; strong attention to detail and a systems-oriented approach to product documentation
• Early experience providing guidance to junior practitioners; a growth mindset and genuine investment in developing delivery craft

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The target range of base compensation for this role is $110,000 - $140,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

The Machine is an enterprise-grade, AI-orchestrated marketing intelligence and operations platform that embeds directly into the tools marketers already use — observing, interpreting, and coordinating action across the marketing toolchain with full governance and auditability. We are looking for a Senior Director of Customer Success to build and lead the post-sale customer organization, owning Account Management, Implementations, and Customer Support as direct reporting functions.

This leader will be responsible for ensuring our Fortune-class clients realize measurable value from a complex, agent-based software system that integrates deeply into their existing workflows and data environments.

WHAT YOU'LL DO

• Account Management through driving net revenue retention, expansion, and executive relationship health across the enterprise book of business
• Implementations with overseeing delivery of new client onboardings, data-source integrations, agent/workflow configuration, and environment provisioning, ensuring repeatable, high-quality time-to-value
• Customer Support by building and scaling tiered support operations (L1–L3) for a platform with deep integrations, governed data pipelines, and autonomous agent workflows
• Cross-functional Feedback Loop by serving as the voice of the customer into Product, Engineering, and Go-to-Market, and then translating field patterns into roadmap input and enablement priorities

WHAT YOU'LL NEED

• Significant leadership experience in Customer Success, Professional Services, or Technical Account Management for enterprise software platforms that are implemented and configured (not self-serve) - e.g., data platforms, integration middleware, workflow/orchestration tools
• Demonstrated comfort with AI/ML-powered products, agent-based architectures, or automation platforms. Able to credibly discuss data pipelines, LLM governance, permissioning models, and multi-system orchestration with technical buyers (CIO, IT, Security)
• Track record of managing or leading TAM/SA teams that support complex integrations, API-driven workflows, and enterprise data environments. Comfortable navigating security reviews, SOC-2 conversations, and procurement scrutiny
• Experience building and managing a multi-function CS org (AM + Implementations + Support) of 15+ people, with clear operating cadences, KPIs, and escalation frameworks
• Proven ability to operate at the CMO / CIO / CISO level in large, matrixed organizations
• Background in martech or adtech platforms (ad servers, DSPs, CDPs, creative ops tools, measurement/attribution systems) or software used directly by agencies

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The target range of base compensation for this role is $180,000 - $240,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.

We are seeking a skilled Adobe Workfront Business Analyst with strong functional and technical expertise to support solution design and implementation. This role involves working closely with stakeholders to understand business needs, translate them into scalable Workfront solutions, and ensure alignment with platform capabilities and best practices.

WHAT YOU'LL DO

• Act as a functional and technical Workfront expert with strong platform knowledge
• Co-own solution design from discovery phase, translating business requirements into workable solutions
• Lead development of Agency Workbook in collaboration with stakeholders
• Partner with System Architect to create detailed Technical Workbook aligned with Workfront configurations
• Define end-to-end business workflows with clear dependencies and automation points
• Develop and execute UAT scripts to validate configurations and integrations
• Identify risks early and escalate any structural or foundational concerns
• Create enablement materials and conduct user training sessions
• Ensure solutions align with platform standards, scalability, and governance guidelines

WHAT YOU'LL NEED

• Strong experience with Adobe Workfront (functional + technical understanding)
• Experience in requirement gathering and translating business needs into solutions
• Knowledge of workflow design, automation, and system integrations
• Experience working with stakeholders and cross-functional teams
• Strong problem-solving and analytical skills
• Solid communication and documentation skills

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.

The base compensation range for this role is $80,000 – $140,000 and spans multiple levels. We're open to hiring at the level that best matches the right candidate's experience. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, budget, and location.

We are seeking a skilled Adobe Workfront Business Analyst with strong functional and technical expertise to support solution design and implementation. This role involves working closely with stakeholders to understand business needs, translate them into scalable Workfront solutions, and ensure alignment with platform capabilities and best practices.

WHAT YOU'LL DO

• Act as a functional and technical Workfront expert with strong platform knowledge
• Co-own solution design from discovery phase, translating business requirements into workable solutions
• Lead development of Agency Workbook in collaboration with stakeholders
• Partner with System Architect to create detailed Technical Workbook aligned with Workfront configurations
• Define end-to-end business workflows with clear dependencies and automation points
• Develop and execute UAT scripts to validate configurations and integrations
• Identify risks early and escalate any structural or foundational concerns
• Create enablement materials and conduct user training sessions
• Ensure solutions align with platform standards, scalability, and governance guidelines

WHAT YOU'LL NEED

• Strong experience with Adobe Workfront (functional + technical understanding)
• Experience in requirement gathering and translating business needs into solutions
• Knowledge of workflow design, automation, and system integrations
• Experience working with stakeholders and cross-functional teams
• Strong problem-solving and analytical skills
• Good communication and documentation skills

ABOUT US

Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.

Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.

The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.