¿Qué es Cobre y que hacemos?

Cobre es la plataforma líder de pagos instantáneos B2B en América Latina. Resolvemos los desafíos más complejos de movimiento de dinero en la región construyendo infraestructura financiera avanzada que permite a las empresas mover dinero más rápido, con mayor seguridad y eficiencia.

Habilitamos pagos empresariales instantáneos —locales o internacionales, directos o vía API— todo desde una sola plataforma.

Diseñada para fintechs, PSPs, bancos y equipos de finanzas que exigen velocidad, control y eficiencia. Desde pagos en tiempo real hasta tesorería automatizada, convertimos procesos financieros complejos en experiencias simples.

Cobre es la primera plataforma en Colombia que permite a las empresas pagar tanto a beneficiarios bancarizados como no bancarizados dentro del mismo ciclo de pago y a través de una sola interfaz.

¡Estamos construyendo la infraestructura de pagos empresariales de América Latina!

Qué estamos buscando:

Como Account Manager serás la persona responsable de gestionar y hacer crecer las cuentas longtail de Cobre. Estas son cuentas de menor volumen individual pero con un alto potencial agregado. Tu misión será maximizar el valor de estas cuentas a través de tres pilares fundamentales: eficiencia operativa, automatización de procesos y crecimiento sostenible (vía adopción y expansión).

Qué estarías haciendo:

A. Crecimiento de Revenue y Stickiness

• Aumentar el revenue de las cuentas longtail identificando oportunidades de upsell y cross-sell de productos Cobre (pagos locales, payouts, cross-border, Connect).
• Incrementar el stickiness de los clientes con la plataforma, asegurando mayor adopción de productos y profundidad de uso.
• Monitorear métricas clave por cuenta (volumen transaccional, productos activos, tasa de churn) y proponer acciones concretas para mejorarlas.
• Generar análisis de comportamiento de cuentas para identificar patrones de crecimiento y riesgo.

B. Automatización y Proyectos Estratégicos

• Ejecutar y optimizar flujos de Customer Success automatizado para cuentas longtail.
• Gestionar procesos de onboarding estandarizado, reduciendo fricción y tiempos de activación.
• Operar y mejorar herramientas de automatización (CRM workflows, n8n, Zapier o similares).
• Gestionar campañas de comunicación masiva:
  • updates de producto
  • cambios operativos o regulatorios
  • notificaciones a clientes
• Colaborar con equipos de producto y tecnología para mejorar la experiencia del cliente longtail.
• Contribuir a iniciativas de self-service e integración autónoma de clientes.

Operatividad del Día a Día

• Gestionar la operación diaria de las cuentas asignadas: resolución de tickets, seguimiento de incidencias y coordinación con equipos internos.
• Resolver consultas de nivel Tier 1–2 (transacciones, accesos, FX, operación general) utilizando playbooks definidos.
• Escalar incidencias complejas (Tier 3) a equipos internos con contexto completo.
• Gestionar tickets, seguimiento de incidencias y coordinación con equipos internos.
• Ser el punto de contacto principal para los clientes longtail, asegurando respuestas ágiles y efectivas.
• Mantener actualizado el CRM y los registros de interacción con cada cuenta.
• Escalar oportunamente problemas técnicos o comerciales al equipo correspondiente.

Qué necesitas:

• 2 años de experiencia en roles de:
  • Customer Success
  • Operaciones
  • Account Management
  • Consultoría
• Formación en Administración, Ingeniería, Economía, Finanzas o afines.
• Alta capacidad para gestionar múltiples cuentas y prioridades simultáneamente.
• Perfil analítico con capacidad de tomar decisiones basadas en datos.
• Excelentes habilidades de comunicación escrita y oral en español.
• Inglés intermedio–avanzado.
• Experiencia o familiaridad con herramientas de automatización de procesos (como n8n, Zapier, Make o workflows en CRM), o fuerte interés en aprenderlas.
• Capacidad para identificar tareas manuales y proponer mejoras eficientes.

Plus: 

• Experiencia o interés en fintech, pagos digitales o SaaS B2B.
• Familiaridad con herramientas como CRM (HubSpot, Salesforce), Slack y Google Workspace.
• Experiencia práctica diseñando o ejecutando automatizaciones (n8n, Zapier, Make, CRM workflows).
• Interés en optimización de procesos y eficiencia operativa.
• Conocimiento básico de APIs o integraciones técnicas.

What is Cobre and what do we do?

Cobre is Latin America’s leading instant b2b payments platform. We solve the region’s most complex money movement challenges by building advanced financial infrastructure that enables companies to move money faster, safer, and more efficiently.

We enable instant business payments—local or international, direct or via API—all from a single platform.

Built for fintechs, PSPs, banks, and finance teams that demand speed, control, and efficiency. From real-time payments to automated treasury, we turn complex financial processes into simple experiences.

Cobre is the first platform in Colombia to enable companies to pay both banked and unbanked beneficiaries within the same payment cycle and through a single interface.

We are building the enterprise payments infrastructure of Latin America!

What we are looking for:

As a Business Development in our fast-growing SaaS fintech company, you will be directly responsible for driving revenue growth and expanding our market reach. Your primary focus will be identifying new business opportunities, engaging potential clients, and positioning our solutions as key enablers of operational and financial efficiency. Leveraging your knowledge of the fintech ecosystem and your ability to build strong commercial relationships, you will open doors in target markets, nurture a robust pipeline, and guide prospects through the evaluation and closing process. You will collaborate closely with internal teams to articulate value propositions, tailor product demonstrations, and ensure a seamless experience for prospective clients. Your proactive mindset, resilience, and consultative sales approach will be essential to increasing adoption and contributing to the company’s long-term growth.

What would you be doing:

• Market Expansion and Sales Strategy:
• Conduct market research and competitive analysis to identify potential opportunities and positioning for our payments solutions.
• Develop a comprehensive sales strategy for the payments product line, outlining target markets, customer segments, and revenue goals.
• Collaborate with the leadership team to set sales targets and devise plans to achieve them.
• Business Development:
• Identify and prospect potential clients and strategic partners within the fintech industry, including banks, financial institutions, payment processors, and other relevant stakeholders.
• Initiate and nurture relationships with key decision-makers, understanding their pain points, needs, and business objectives.
• Present compelling value propositions and tailor solutions to match the specific requirements of potential clients.
• Strategic Partnerships and Alliances:
• Establish strategic partnerships and alliances with other fintech companies, payment processors, or technology providers to expand the reach of our payments solutions.
• Collaborate with the product and engineering teams to explore integration opportunities and drive cross-selling initiatives.
• Sales Enablement and Pipeline Management:
• Develop and execute effective sales plans, including lead generation, pipeline management, and conversion strategies.
• Utilize CRM tools to track and manage sales activities, ensuring accurate reporting and forecasting.
• Industry Networking and Thought Leadership:
• Represent the company at industry events, conferences, and networking forums to enhance brand visibility and stay updated on industry trends.
• Act as a thought leader in the payments space, sharing insights through blog posts, webinars, and speaking engagements.
• Product Feedback and Improvement:
• Gather client feedback on the payments product offering, identifying areas for improvement or potential new features.
• Liaise with the product and engineering teams to relay feedback and contribute to the product roadmap.

What do you need:

• Bachelor's degree in business, finance, or a related field. MBA or advanced degree preferred.
• Proven track record of at least 5 years in business development or sales within the fintech or payments industry.
• In-depth knowledge of the payments landscape, including money movements, payment processing, and regulatory requirements.
• Strong network of contacts and relationships within the fintech and payments ecosystem.
• Demonstrated success in building and closing complex sales deals.
• Strategic thinker with excellent negotiation and communication skills.
• Entrepreneurial mindset with the ability to thrive in a fast-paced, dynamic startup environment.
• Proficiency in CRM software and other sales enablement tools.

What is Cobre and what do we do?

Cobre is Latin America’s leading instant b2b payments platform. We solve the region’s most complex money movement challenges by building advanced financial infrastructure that enables companies to move money faster, safer, and more efficiently.

We enable instant business payments—local or international, direct or via API—all from a single platform.

Built for fintechs, PSPs, banks, and finance teams that demand speed, control, and efficiency. From real-time payments to automated treasury, we turn complex financial processes into simple experiences.

Cobre is the first platform in Colombia to enable companies to pay both banked and unbanked beneficiaries within the same payment cycle and through a single interface.

We are building the enterprise payments infrastructure of Latin America!

What we are looking for:

As a Business Development in our fast-growing SaaS fintech company, you will be directly responsible for driving revenue growth and expanding our market reach. Your primary focus will be identifying new business opportunities, engaging potential clients, and positioning our solutions as key enablers of operational and financial efficiency. Leveraging your knowledge of the fintech ecosystem and your ability to build strong commercial relationships, you will open doors in target markets, nurture a robust pipeline, and guide prospects through the evaluation and closing process. You will collaborate closely with internal teams to articulate value propositions, tailor product demonstrations, and ensure a seamless experience for prospective clients. Your proactive mindset, resilience, and consultative sales approach will be essential to increasing adoption and contributing to the company’s long-term growth.

What would you be doing:

• Market Expansion and Sales Strategy:
• Conduct market research and competitive analysis to identify potential opportunities and positioning for our payments solutions.
• Develop a comprehensive sales strategy for the payments product line, outlining target markets, customer segments, and revenue goals.
• Collaborate with the leadership team to set sales targets and devise plans to achieve them.
• Business Development:
• Identify and prospect potential clients and strategic partners within the fintech industry, including banks, financial institutions, payment processors, and other relevant stakeholders.
• Initiate and nurture relationships with key decision-makers, understanding their pain points, needs, and business objectives.
• Present compelling value propositions and tailor solutions to match the specific requirements of potential clients.
• Strategic Partnerships and Alliances:
• Establish strategic partnerships and alliances with other fintech companies, payment processors, or technology providers to expand the reach of our payments solutions.
• Collaborate with the product and engineering teams to explore integration opportunities and drive cross-selling initiatives.
• Sales Enablement and Pipeline Management:
• Develop and execute effective sales plans, including lead generation, pipeline management, and conversion strategies.
• Utilize CRM tools to track and manage sales activities, ensuring accurate reporting and forecasting.
• Industry Networking and Thought Leadership:
• Represent the company at industry events, conferences, and networking forums to enhance brand visibility and stay updated on industry trends.
• Act as a thought leader in the payments space, sharing insights through blog posts, webinars, and speaking engagements.
• Product Feedback and Improvement:
• Gather client feedback on the payments product offering, identifying areas for improvement or potential new features.
• Liaise with the product and engineering teams to relay feedback and contribute to the product roadmap.

What do you need:

• Bachelor's degree in business, finance, or a related field. MBA or advanced degree preferred.
• Proven track record of at least 5 years in business development or sales within the fintech or payments industry.
• In-depth knowledge of the payments landscape, including money movements, payment processing, and regulatory requirements.
• Strong network of contacts and relationships within the fintech and payments ecosystem.
• Demonstrated success in building and closing complex sales deals.
• Strategic thinker with excellent negotiation and communication skills.
• Entrepreneurial mindset with the ability to thrive in a fast-paced, dynamic startup environment.
• Proficiency in CRM software and other sales enablement tools.