Clover Health is seeking an experienced and detail-oriented Senior Manager, Dental Operations to oversee the end-to-end operational performance of Clover’s dental benefit. This role will have responsibility for ensuring seamless execution across all operational domains and delivering a high-quality experience for members and providers.

This leader will be responsible for monitoring, managing, and improving dental operations across configuration, claims, call center, billing, ID cards, provider payments, A&G, and prior authorizations, working closely with both internal teams and external vendor partners. The role requires strong cross-functional collaboration, operational rigor, and the ability to manage performance against defined service levels and business objectives.

The ideal candidate brings deep experience in dental or healthcare operations, strong vendor and stakeholder management skills, and a track record of driving operational excellence in complex environments.

As a Senior Manager, Dental Operations, you will:

• Own end-to-end operational oversight of Clover’s dental benefit, ensuring accurate and timely execution across all core functions.
• Monitor and manage performance across key operational areas, including:
  • Eligibility and benefits configuration
  • Claims processing and adjudication
  • Call center operations and member/provider support
  • Billing and premium reconciliation
  • ID card production and distribution
  • Provider payments and remittance processes
  • Appeals & Grievances (A&G)
  • Prior authorizations
• Establish, track, and report on service level agreements (SLAs) and key performance indicators across internal teams and external vendors.
• Serve as the primary point of accountability for operational performance, identifying issues, driving root cause analysis, and ensuring timely resolution.
• Partner with external vendors and internal stakeholders to ensure contractual obligations and performance standards are met.
• Lead regular business reviews with vendors and cross-functional partners to assess performance and drive continuous improvement.
• Identify opportunities to improve operational efficiency, accuracy, and member and provider experience.
• Support implementation activities for benefits and operational changes, ensuring readiness across all operational functions.
• Develop and maintain documentation, workflows, and governance structures to support scalable operations.

Success in this role looks like:

In your first 90 days, you will:

• Develop a deep understanding of Clover’s dental operational model and vendor landscape.
• Establish visibility into current performance across all operational domains.
• Identify key gaps, risks, and opportunities for improvement.
• Build strong relationships with internal stakeholders and external partners.

After 6 months, you will:

• Drive measurable improvements in operational performance, SLA adherence, and issue resolution timelines.
• Establish a consistent cadence of reporting, governance, and business reviews.
• Improve coordination and accountability across internal and external teams.

Future success in this role includes:

• High-performing, reliable dental operations that deliver a seamless member and provider experience.
• Strong vendor partnerships with clear accountability and continuous improvement.
• Scalable operational processes that support Clover’s growth in Medicare Advantage.

You should get in touch if:

• Bring 6–10+ years of experience in dental or healthcare operations, ideally within a dental benefit administrator, health plan, or vendor environment.
• Have experience managing or overseeing end-to-end operational functions such as claims, call center, billing, or prior authorizations.
• Have strong experience with vendor management and SLA oversight, including holding partners accountable to performance standards.
• Possess a solid understanding of dental benefits, claims processing, and operational workflows.
• Demonstrate strong analytical and problem-solving skills, with the ability to identify root causes and drive resolution.
• Are highly organized and able to manage multiple complex workstreams simultaneously.
• Thrive in cross-functional environments and can influence stakeholders without direct authority.
• Are comfortable operating in a fast-paced, evolving environment and building structure where needed.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

We’re hiring a high-agency operator to support and scale Clover’s LiveHealthy Rewards program, one of our most important levers for improving member engagement, preventive care, and overall health outcomes. Clover’s LiveHealthy Rewards program allows members to earn up to $400 annually for completing health-related activities like preventive visits, surveys, and fitness engagement. 

The Operations Manager, Member Incentives role sits at the intersection of strategy and execution. You’ll work closely with senior leaders across Clinical, Operations, and Finance to design, operationalize, and optimize incentive programs that drive meaningful behavioral change. The opportunity ahead is to increase engagement, improve targeting, and ensure rewards are driving the right outcomes, both for members and for the business.

This is a strong fit for someone coming from consulting or a strategy role who wants to move beyond recommendations and see their work translate into real-world impact.

As a Operations Manager, Member Incentives, you will:

• Partner cross-functionally to unlock impact: Work closely with Clinical, Operations, and Tech teams to maximize the value of Clover’s rewards programs, using data and execution to turn incentives into measurable outcomes.
• Shape smarter incentives: Analyze and refine the rewards structure to better drive high-value behaviors such as preventive care, chronic condition management, and sustained member engagement.
• Improve the member experience end-to-end: Identify friction in how members earn, track, and spend rewards. Serve as a Product Owner to design solutions across digital experiences (portal/app) and operational touchpoints (e.g., call center workflows).
• Turn data into action: Build and maintain reporting on program performance, and translate findings into clear, actionable insights that influence decisions.
• Drive execution with rigor: Keep cross-functional initiatives on track by managing timelines, surfacing risks early, and ensuring strong follow-through from idea to launch.
• Bring clarity to complexity: Structure ambiguous problems, synthesize inputs from multiple stakeholders, and communicate recommendations with precision and confidence.

Success in this role looks like:

In your first 90 days, you will:

• Build a strong understanding of the LiveHealthy Rewards program and how it operates
• Develop relationships with key cross-functional partners
• Contribute to identifying key opportunities for improvement

After 6 months, you will:

• Help drive programs to improve incentive effectiveness
• Improve visibility into program performance through better tracking and reporting
• Play a key role in executing at least one cross-functional initiative end-to-end

Future success in this role includes:

• Become a trusted leader on rewards and incentive strategy
• Help deliver measurable improvements in engagement, operational efficiency, or outcomes
• Contribute to building more scalable systems for managing rewards programs

You should get in touch if:

• You have 4–6+ years of experience in consulting, BizOps, or a strategy/operations role
• You’re highly structured in your thinking and communicate clearly in both writing and conversation
• You enjoy breaking down ambiguous problems and turning them into actionable plans
• You’re excited to move from advising to owning pieces of execution
• You’re comfortable working with data and using it to inform decisions
• You collaborate well across teams and can influence without formal authority

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Clover Health is seeking a highly experienced and execution-focused Operations Manager, Supplemental Benefits to lead vendor management and large-scale implementations across Clover’s supplemental benefits portfolio, including vision, hearing, fitness, OTC, and LiveHealthy rewards.

This role will sit at the intersection of strategy and operations: You will work closely with internal stakeholders and external vendor partners to implement and optimize benefit programs that drive member value and plan performance.

The ideal candidate brings a proven track record of leading complex, cross-functional implementations, deep experience with vendor management, and strong domain expertise. Experience in Medicare Advantage and familiarity with core operational functions such as network, claims, call center, and billing are strongly preferred.

As a Operations Manager, Supplemental Benefits you will:

• Own end-to-end program management for supplemental benefit implementations, ensuring successful delivery from requirements through launch and ongoing optimization.
• Lead vendor management across multiple benefit categories, including vision, hearing, fitness, OTC, and rewards, serving as the primary point of accountability for vendor performance and delivery.
• Drive large, complex implementations by coordinating across Plan Product, Operations, Call Center Operations, Compliance, and external partners.
• Develop and manage detailed project plans, timelines, and governance structures to ensure alignment and execution across multiple workstreams.
• Establish, track, and report on key performance indicators and service level agreements (SLAs) across vendors and internal teams.
• Identify risks, dependencies, and operational gaps early, and drive resolution through structured problem-solving and cross-functional collaboration.
• Partner with vendors and internal stakeholders to improve operational processes, member experience, and scalability of benefit delivery.
• Support ongoing optimization of Clover’s supplemental benefits portfolio through data-driven insights and continuous improvement initiatives.

Success in this role looks like:

In your first 90 days, you will:

• Develop a deep understanding of Clover’s supplemental benefits portfolio, vendor landscape, and operational workflows.
• Build relationships with key internal stakeholders and external vendor partners.
• Gain visibility into current implementations, performance metrics, and key operational challenges.
• Identify early opportunities to improve execution, coordination, and vendor performance.

After 6 months, you will:

• Successfully lead at least one large-scale supplemental benefit implementation end-to-end.
• Improve visibility and tracking of vendor performance and program execution.
• Establish a consistent cadence of cross-functional coordination, reporting, and governance.
• Drive measurable improvements in implementation timelines, operational readiness, or member experience.

Future success in this role includes:

• Reliable, scalable implementations of supplemental benefits that deliver a seamless member experience.
• Strong vendor partnerships with clear accountability, performance management, and continuous improvement.
• A best-in-class operational model supporting Clover’s growth in Medicare Advantage supplemental benefits.

You should get in touch if:

• Bring 4–6+ years of experience in program management, operations, or strategy, with a strong track record of leading large, complex implementations.
• Have deep experience with vendor management, including overseeing performance, managing SLAs, and driving accountability.
• Possess strong domain expertise in supplemental benefits within Medicare Advantage.
• Bring working knowledge of key healthcare operational functions, including network management, claims processing, call center operations, and billing.
• Are highly organized and able to manage multiple complex workstreams simultaneously.
• Demonstrate strong analytical and problem-solving skills, with the ability to identify root causes and drive resolution.
• Thrive in cross-functional environments and can influence stakeholders without direct authority.
• Are comfortable operating in a fast-paced, evolving environment and building structure where needed.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-REMOTE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Clover Health is seeking a motivated and relationship-driven Dental Network Growth Associate to support the growth and management of Clover’s dental provider network for our Medicare Advantage business. This role will focus on recruiting new dental practices into the network and building strong, ongoing relationships with participating providers to ensure a high-quality member and provider experience.

You will work closely with senior network leaders to support provider outreach, onboarding, and relationship management, helping to build a competitive dental network.

*This is a field-based role that requires regular travel throughout New Jersey and Pennsylvania to support provider outreach, recruitment, and relationship management.

As a Dental Network Growth Associate, you will:

• Support provider recruitment efforts by identifying, outreach to, and engaging dental practices in priority markets.
• Assist in executing provider contracts, including coordinating documentation, tracking progress, and supporting negotiations.
• Build and maintain strong provider relationships post-contracting, serving as a day-to-day point of contact for participating practices.
• Help onboard new providers, ensuring they understand Clover processes, expectations, and resources.
• Track recruitment pipeline activity and maintain accurate records of provider outreach and contracting status.
• Support provider issue resolution, escalating operational or contractual concerns as needed.
• Assist in developing outreach materials and communication strategies to attract and retain providers.
• Monitor provider engagement and contribute to initiatives that improve provider satisfaction and network performance.

Success in this role looks like:

In your first 90 days, you will:

• Learn Clover’s dental network strategy, markets, and provider targets.
• Begin outreach to prospective providers and support early-stage recruitment efforts.
• Successfully onboard initial practices into the network.
• Build familiarity with contracting workflows, tools, and processes.

After 6 months, you will:

• Consistently contribute to network growth targets through provider recruitment.
• Manage a set of provider relationships independently.
• Help improve provider onboarding and communication processes.

Future success in this role includes: 

• Strong, trusted relationships with network providers.
• Measurable contributions to network expansion and provider engagement.
• Growth into more advanced contracting or network management responsibilities.

You should get in touch if:

• Have 5 years of experience in healthcare, provider relations, sales, account management, or network development (dental or healthcare experience preferred but not required).
• Are comfortable with outbound outreach and relationship-building with external partners.
• Have strong communication and organizational skills, with attention to detail.
• Can manage multiple priorities and maintain accurate tracking of work.
• Thrive in a fast-paced environment and enjoy building new processes.
• Are mission-driven and excited to improve healthcare access and experience.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-ONSITE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.

Clover Health is seeking a motivated and relationship-driven Dental Network Growth Associate to support the growth and management of Clover’s dental provider network for our Medicare Advantage business. This role will focus on recruiting new dental practices into the network and building strong, ongoing relationships with participating providers to ensure a high-quality member and provider experience.

You will work closely with senior network leaders to support provider outreach, onboarding, and relationship management, helping to build a competitive dental network.

*This is a field-based role that requires regular travel throughout Georgia, South Carolina, and Texas to support provider outreach, recruitment, and relationship management.

As a Dental Network Growth Associate, you will:

• Support provider recruitment efforts by identifying, outreach to, and engaging dental practices in priority markets.
• Assist in executing provider contracts, including coordinating documentation, tracking progress, and supporting negotiations.
• Build and maintain strong provider relationships post-contracting, serving as a day-to-day point of contact for participating practices.
• Help onboard new providers, ensuring they understand Clover processes, expectations, and resources.
• Track recruitment pipeline activity and maintain accurate records of provider outreach and contracting status.
• Support provider issue resolution, escalating operational or contractual concerns as needed.
• Assist in developing outreach materials and communication strategies to attract and retain providers.
• Monitor provider engagement and contribute to initiatives that improve provider satisfaction and network performance.

Success in this role looks like:

In your first 90 days, you will:

• Learn Clover’s dental network strategy, markets, and provider targets.
• Begin outreach to prospective providers and support early-stage recruitment efforts.
• Successfully onboard initial practices into the network.
• Build familiarity with contracting workflows, tools, and processes.

After 6 months, you will:

• Consistently contribute to network growth targets through provider recruitment.
• Manage a set of provider relationships independently.
• Help improve provider onboarding and communication processes.

Future success in this role includes: 

• Strong, trusted relationships with network providers.
• Measurable contributions to network expansion and provider engagement.
• Growth into more advanced contracting or network management responsibilities.

You should get in touch if:

• Have 5 years of experience in healthcare, provider relations, sales, account management, or network development (dental or healthcare experience preferred but not required).
• Are comfortable with outbound outreach and relationship-building with external partners.
• Have strong communication and organizational skills, with attention to detail.
• Can manage multiple priorities and maintain accurate tracking of work.
• Thrive in a fast-paced environment and enjoy building new processes.
• Are mission-driven and excited to improve healthcare access and experience.

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more!

About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.

From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

#LI-ONSITE

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.