• Own inbound customer interactions by handling calls directly or connecting customers with the right internal resource to ensure an exceptional experience
• Drive sales growth and profitability through upselling, cross-selling, and increasing awareness of Clickstop products and brands
• Apply product and application knowledge to effectively support daily customer needs and decision-making
• Take ownership of outcomes that directly impact customer acquisition, retention, revenue, and overall business performance

• Identify and understand customer needs while clearly communicating information and ensuring strong follow-up with both internal teams and external customers
• Deliver an exceptional customer experience aligned with our brand promise, What They Want, When They Need It
• Provide expert-level product knowledge and service that differentiates Clickstop in the market

• Demonstrates curiosity and a growth mindset by learning new markets, products, and approaches, and proactively improving existing methods
• Views challenges and downtime as opportunities to grow, contribute, and drive progress
• Effectively manages multiple priorities, tools, and communication channels with strong organization and execution
• Understands personal and team strengths and leverages them to drive effective collaboration
• Bonus: Spanish fluency

• Comprehensive onsite training program.
  • 4 – 6 weeks of learning about the company, products, processes, and people. Continued support as you build confidence and grow your impact.
• A purpose-driven career experience; discovering the opportunity to pursue your best self - as an employee, parent, partner, community member, etc.
• An entrepreneurial environment where opportunities are endless for those who seek them.
• Effective and impactful cross-department collaboration opportunities with our highly dynamic Clickstop teams!
• Recognition for personal, team, and company accomplishments - Clickstop’s success is a reflection of your engagement and excellence!
• Great Full-Time Benefits including::
  • Health Insurance ($0 Premium option), Dental & Vision Insurance
  • PTO, Paid Holidays, and Birthday and Volunteer Time Off Life
  • Disability Insurance
  • 401K Match
  • ESOP – After one full year of service and minimum hour requirement is met
    
    

Are you looking for an opportunity to be your best self while making a meaningful impact on the customer experience? Join our award-winning company and culture as a Customer Service Specialist and help create exceptional experiences through problem solving, systems thinking, and customer advocacy.

“If you are ready to work in an environment where you are allowed the freedom and responsibility to act like an owner, and have a passion for helping customers, you won't regret joining Clickstop!” – Tammy, Current Employee

What you’ll be doing:

• Aligning with Clickstop’s Core Values to drive our culture and business forward.
• In this role, Communicative, Responsible, Decisive, Enthusiastic, and Courageous stand out.
• Providing industry-leading customer support for one of our e-commerce brands.
• Demonstrating our commitment to our Brand Promise, providing customers with what they want, when they need it, by delivering accurate, timely, and complete support.
• Completing daily tasks while living out our values and code through self-awareness and integrity. 
• Celebrating what is going well while identifying opportunities for growth. 

Customer Service & Support Responsibilities

• Deliver responsive, solution-oriented support across phone, email, website, and marketplace channels while providing an exceptional customer experience.
• Process and manage customer orders, post-order support, and issue resolution with accuracy, urgency, and attention to detail.
• Partner cross-functionally to resolve customer, fulfillment, and operational issues while maintaining clear communication and follow-through.
• Monitor customer-facing systems and identify opportunities to improve processes, consistency, and overall customer outcomes.

Customer Service Critical Skills

1. Customer Experience & Service Systems Thinking

• Understand how actions, communication, and operational processes impact the overall customer experience.
• Identify opportunities to improve customer outcomes beyond the immediate issue.
• Deliver accurate, timely, and consistent support that protects the Brand Promise.

Enables: Stronger customer trust, consistency, and long-term customer satisfaction.

2. Diagnostic Thinking & Root Cause Awareness

• Gather and assess information thoroughly to identify root causes and recommend effective solutions.
• Recognize patterns, troubleshoot efficiently, and balance urgency with accuracy.

Enables: Faster resolutions, better decision-making, and fewer recurring issues.

3. Ownership & Follow-Through

• Take accountability for customer issues through resolution while managing priorities with accuracy and consistency.
• Communicate proactively and follow through on commitments in a fast-paced environment.

Enables: Reliable customer experiences, stronger collaboration, and operational trust.

4. Communication & Relationship Building

• Build trust through clear, professional, and adaptable communication with customers and internal teams.
• Navigate challenging situations with empathy, confidence, and professionalism.

Enables: Stronger relationships, collaboration, and customer loyalty.

5. Adaptability & Continuous Improvement

• Adapt quickly to changing priorities while learning new systems, processes, and products.
• Identify opportunities for improvement and balance customer advocacy with operational efficiency.

Enables: Greater agility, continuous improvement, and long-term business growth.

What we value in this role:

• Someone naturally wired to take ownership, solve problems, and deliver exceptional customer experiences.
• Strong communication and relationship-building skills with customers and internal teams.
• Critical thinking skills with the ability to identify root causes, make sound decisions, and balance customer needs with business priorities.
• Curiosity, adaptability, and a continuous improvement mindset.
• Commitment to high-quality work, accountability, and alignment with Clickstop’s Core Values

What Clickstop provides:

• Comprehensive training program.
• 4–6 weeks of learning about the company, products, processes, and people.(Onsite requirement during this initial training period for optimal results). Continued support as you build confidence and grow your impact.
• A purpose-driven career experience; discovering the opportunity to pursue your best self (as an employee, parent, partner, community member, etc.)  
• An entrepreneurial environment where opportunities are endless for those who seek them.
• Meaningful collaboration opportunities across highly dynamic Clickstop teams.
• Recognition for personal, team, and company accomplishments.
• Competitive compensation and a highly valued full-time benefits package:
• Health Insurance ($0 Premium option), Dental & Vision Insurance  
• Paid Holidays, Wellness, Volunteer, and Birthday PTO 
• Life and Disability Insurance  
• 401K Match  
• ESOP – After one full year of service and minimum hour requirement is met

This role is Hybrid with weekly onsite requirements in Urbana, IA.  For remote work, internet speeds of 20 mbps are required. To be considered for a remote role at Clickstop, residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina, Pennsylvania, or Florida. 

Must be authorized to work in the United States. 
Employment is contingent upon the completion of a satisfactory background check.  
Clickstop is an Equal Opportunity Employer. 

At Clickstop, we are seeking highly motivated, detail-oriented individuals to join our fast-paced manufacturing team as a Manufacturing Associate. This role blends hands-on sewing line operations with efficient packaging responsibilities, offering a dynamic opportunity to contribute across multiple areas of production. You’ll be instrumental in assembling USCC transportation products, packing orders with precision, and supporting continuous improvement across all operations. 

Hours and Compensation

Full-time schedule: Monday - Thursday, 7:00am-4:00pm and Friday, 7:00am-1:00pm 
Full-time starting pay: $17.00 - 20.00/hr based on experience

How to Succeed in This Role:

• Embody Clickstop’s  Core Values and Code by holding yourself and your peers accountable for delivering high-quality results.
• Demonstrate strong attention to detail, even when completing repetitive tasks under pressure.
• Be adaptable and thrive in an environment where priorities can shift rapidly.
• Communicate clearly and work collaboratively across teams.
• Show initiative by cross-training and learning other areas of production.
• Commit to meeting daily output targets while upholding quality and safety standards.
• Embrace continuous improvement and contribute ideas to optimize workflows.

What’s Expected:  

To remain agile, team members will be cross-trained and expected to contribute outside their areas of expertise. All team members will begin their training in strap manufacturing/packing and remain until a satisfactory knowledge of our products is acquired. We produce a wide range of products, so attention to detail, and the ability to remain focused in a repetitive environment is critical.    

Physical Requirements:   

• Must be able to lift and carry up to 50 lbs regularly.
• Regular team lifting of materials over 60 lbs in accordance with safety guidelines.
• Sit or stand for the majority of the shift.
• Frequent bending, reaching, and twisting.
• Operate hand tools and material handling equipment safely.
• Perform repetitive tasks with hands and arms.

Primary areas of focus within our Manufacturing:   

Tie Down (Strap Manufacturing)   

• Read and understand work orders. 
• Audit orders for accuracy.  
• Operate automatic sewing machines to assemble transportation tie-down straps. 
• Maintain productivity by meeting daily output requirements. 
• Perform repetitive motions while seated for extended periods of time. 
• Strong attention to detail and a commitment to quality. 
• Sew straps using manufacturing procedures in an efficient manner.    

Tie Down Packing  

• Maintain order accuracy through proper documentation and organization.  
• Pack numerous different orders efficiently and accurately off of a conveyor belt, ensuring products are prepared for shipment in a timely manner. 
• Lift 50ilbs repeatedly. Able to bend, kneel, stand, and squat repetitively for long periods of time.  
• Utilizing NetSuite and ShipHawk software to manage production records, entering completion data, building work orders and updating inventory. 
•  Follow Lean manufacturing principles to help reduce waste and improve efficiency in packing and overall processes.  
• Communicating effectively with team members and working to ensure a smooth flow of operations. 
• Comfortable working in a high-speed, fast-paced environment with frequent task changes. 

Cargo Nets   

• Read and understand work orders. 
• Audit orders for accuracy.  
• Operate automatic sewing machines to assemble cargo nets. 
• Maintain productivity by meeting daily output requirements. 
• Perform repetitive motions while seated for extended periods of time. 
• Strong attention to detail and a commitment to quality. 
• Sew straps using manufacturing procedures in an efficient manner.    
• Pack cargo nets: must be able to bend, kneel, stand, and squat repetitively for long periods of time.  

Nylon Slings   

• Read and understand work orders. 
• Audit orders for accuracy.  
• Operate sewing machines to assemble transportation Nylon Slings. 
• Maintain productivity by meeting daily output requirements. 
• Perform repetitive motions while seated for extended periods of time. 
• Strong attention to detail and a commitment to quality. 
• Sew straps using manufacturing procedures in an efficient manner.    
• Pack nylon slings: Must be able to bend, kneel, stand, and squat repetitively for long periods of time.    

As a growing team, you should be prepared to perform other duties as assigned at any time.

Equipment

Ability to learn/operate powered industrial equipment, such as industrial sewing machines, cutters, winders, stand-up and sit-down forklifts, cherry pickers, pallet jacks, etc.  

What Clickstop provides: 

• The opportunity to pursue your best self (as an employee, parent, partner, citizen, etc.) We believe coming to work should not be transactional, but instead should be a purpose-driven experience.  
• An entrepreneurial environment where opportunities are endless for those who seek them. 
• Recognition for personal, team, and company accomplishments, because Clickstop’s success is a reflection of your engagement and excellence.  
• Professional and personal development opportunities. 
  • Full-Time Benefits, include:
    • Health Insurance ($0 Premium option), Dental & Vision Insurance
    • PTO, Paid Holidays, and Birthday and Volunteer Time Off
    • Life and Disability Insurance
    • 401K Match
    • ESOP – After one full year of service and minimum hour requirement is met

Employment is contingent upon the completion of a satisfactory background check.
Must be authorized to work in the United States.
Clickstop is an Equal Opportunity Employer.

Location: Urbana, IA

We are looking for agile, customer-focused, and growth-minded people to join our Shipping Team who are constantly seeking to accomplish great things for our business, customers, and each other. Our success is rooted in the commitment to upholding our values and getting the customer want they want, when they need it – our Brand Promise.   

• Hours:    
  • Full-time: Monday – Friday, 9:00am - 5:30pm 
• Starting Pay:    
  • Full-time: $17 - $20/hr based on experience
• Benefits info:
  • Full-Time Benefits

What’s Expected?  

To remain agile, team members will be cross-trained and expected to contribute outside their areas of expertise. All team members begin their training in Small Pack and remain until a satisfactory knowledge of our products is acquired. We have a wide range of products tied to our US Cargo Control, Fasteners Plus, and Ecofoil brands.   

All team members must adhere to the safety protocols and warehouse procedures at all times.  

You will be expected to drive our culture forward by holding yourself and others accountable to achieve great results through alignment with Clickstop’s Core Values and Code. These are the specific behaviors that you must excel in:  

• Courageous – You respectfully challenge behaviors inconsistent with our values and embrace constructive criticism and respectfully provide feedback to others.   
• Strategic – Seek to understand strategy, market, customers, suppliers, and products.    
• Impactful – You see what needs to be done and take ownership to make it happen and have a can-do attitude, avoiding analysis paralysis.   
• Decisive – You approach decisions regarding people, tactics, and business objectively.    
• Communicate – You wisely seek other’s experience and intellect to find the best solutions.    
• Responsible – You don’t offer excuses; you don’t accept them.    
• Opportunistic – You minimize complexity, keeping us nimble and cultivate relationships with coworkers, management, vendors, and customers.    
• Enthusiastic – You believe in and trust your coworkers.     
• Curious – You look for alternative solutions by asking, Why? What if? How?     

Physical Requirements:  

• Must be able to lift and carry up to 50 lbs regularly
• Regular team lifting of materials over 60 lbs in accordance with safety guidelines
• Stand and walk for the majority of the shift, including frequent walking across short and long distances within the facility.
• Frequent bending, reaching, and twisting
• Operate hand tools and material handling equipment safely
• Perform repetitive tasks with hands and arms
• Regular pushing and pulling of equipment (e.g., pallet jacks and carts) as part of daily job duties.

Primary areas of focus within our Warehouse:  

• Small Pack  
  • Pick orders accurately and efficiently according to picking lists 
  • Audit orders for accuracy. 
  • Pack orders securely and neatly for shipping. 
  • Fulfill the order in the ERP.   
• Receiving & Inventory  
  • Maintain inventory accuracy through proper documentation and organization. 
  • Performing quality checks as needed on incoming products and check-in accurately to ensure product is available to ship.     
  • Down stock and replenish bins proactively using FIFO.  
  • Performing cycle counts to ensure inventory is always accurate, eliminating or reducing lost and damaged inventory.      
• LTL  
  • Following our standard operating procedures for picking, packing, and shipping all orders, including small parcel and LTL. 
  • Responsible for verifying and maintaining records on incoming and outgoing shipments and preparing items for shipment. 
  • Load items for shipment to 3rd party distribution.   

As a growing team, you should be prepared to perform other duties as assigned.   

Equipment  

• Ability to learn/operate powered industrial equipment, such as stand-up and sit-down forklifts, cherry pickers, pallet jacks, etc.  

What Clickstop provides:  

• The opportunity to pursue your best self (as an employee, parent, partner, citizen, etc.) We believe coming to work should not be transactional but instead should be a purpose-driven experience.    
• An entrepreneurial environment where opportunities are endless for those who seek them.   
• Recognition for personal, team, and company accomplishments, because Clickstop’s success is a reflection of your engagement and excellence.   
• Effective and impactful cross-department collaboration opportunities with our highly dynamic Clickstop teams 
• Professional and personal development opportunities.   
• Explore our benefits here!

Clickstop HQ is located in Urbana, Iowa, 22.5 miles from Cedar Rapids, Iowa direct route via 380 N. 

Employment is contingent upon the completion of a satisfactory background check.  

Clickstop is an Equal Opportunity Employer.   

Location: Urbana IA

Starting pay:
Part-Time: $12.00 - 14.50/hr based on experience
Hours: Monday - Thursday 4:00pm to 9:00pm
Check out our PT benefits here!: Part-Time Benefits

Do you take pride in your work, enjoy working with your hands, and continuously drive for what is next? Join our award-winning company and culture as a Manufacturing Associate and play a valuable role in our production success! 

What you will be doing: 

• Working efficiently as an individual and as a team to support and achieve personal and team goals while celebrating wins.
• Work to create and maintain a clean, safe, high performing work environment at all times.   
• Collaborate with team members to establish and maintain productive and efficient standard work by way of continuous improvement/lean manufacturing that allows the company to be profitable and sustainable.   
• Executing excellent work while all safety measures are observed and abided by to ensure the safety of yourself and team members.
• Performing job duties with speed and accuracy to complete orders that meet and exceed customers’ expectations.   
• Support our growth and expand your knowledge by cross-training between our Manufacturing and Warehouse teams.   
• Maintain high quality standards in both the way you work and the work the team is doing.  
• Working hard, while celebrating individual and team wins. 

Physical Requirements:   

• Must be able to lift and carry up to 50 lbs regularly.
• Regular team lifting of materials over 60 lbs in accordance with safety guidelines.
• Sit or stand for the majority of the shift.
• Frequent bending, reaching, and twisting.
• Operate hand tools and material handling equipment safely.
• Perform repetitive tasks with hands and arms. 

How to succeed in this role: 

• Drive our culture forward by holding yourself and others accountable to achieving great results through our values.  
• Challenges Clickstop to become better than we are today.  
• Eagerness to rapidly learn our product line.  
• Be dedicated team player; hardworking, trustworthy, and responsible.  
• See the bigger picture and seek daily improvement.  
• Commit to excellence in everything you do with a great attitude, always.  
• Communicate with excellent verbal and written skills. 
• A knowledge of basic computer skills are a must. The more computer savvy you are, the better.  
• Work hard while having fun in the process. Stay balanced so you’re at your best every day. 

What Clickstop provides: 

• The opportunity to pursue your best self (as an employee, parent, partner, citizen, etc.) We believe coming to work should not be transactional, but instead should be a purpose-driven experience.  
• An entrepreneurial environment where opportunities are endless for those who seek them. 
• Recognition for personal, team, and company accomplishments, because Clickstop’s success is a reflection of your engagement and excellence.  
• Professional and personal development opportunities. 

Starting pay:
Part-Time: $12.00 - 14.50/hr based on experience

Employment is contingent upon the completion of a satisfactory background check. 

Clickstop is an Equal Opportunity Employer. 

Don’t see a position that matches your unique strengths and skills? We’d still love to hear from you!

By submitting your information through this posting, you’ll join our talent database for future consideration. While this application isn’t tied to a specific role, it allows us to keep your details on hand as opportunities arise.

At Clickstop, we’re always on the lookout for exceptional talent. As a fast-growing company, new opportunities frequently open up, and we’d love to connect when the right fit comes along.

Let’s stay in touch—submit your information today!

Note: For remote work, internet speeds of 20 mbps are required. In order to be considered for a remote role at Clickstop, residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina, Pennsylvania, or Florida. We do not hire outside of the US.