Team Manager – Customer Solutions Hub

Location: Manchester
Hybrid Working: 2 days in-office, 3 days remote
Salary: OTE of £55k – £65k (base up to £40k + bonus)

About Us
We're scaling new heights as we transform the way consumers access financial products. Now’s the time to join our growing team in Manchester as we expand our market-leading Solutions Hub. This is a unique opportunity to lead a team of passionate Customer Solutions Experts who are reshaping the financial wellbeing journey for our users.

About the Role
As Team Manager, you will play a pivotal role in driving performance, motivation, and success across a team of Customer Solutions Experts. You will ensure operational excellence, deliver outstanding user experiences, and foster a collaborative culture rooted in growth, support, and customer-first values.

What You'll Be Doing

• Lead, coach, and support a team of Customer Solutions Experts to exceed sales and service KPIs.
• Monitor daily performance metrics, conduct regular 1:1s, and deliver feedback that empowers team members to improve and grow.
• Champion a high-performance, inclusive culture focused on continuous development and outstanding customer outcomes.
• Collaborate cross-functionally with product, compliance, training, and tech teams to optimise tools, processes, and the overall customer journey.
• Lead by example in upholding compliance standards and quality assurance in financial services and unsecured lending.
• Identify and implement opportunities for innovation within the team, influencing operational strategy.
• Support hiring, onboarding, and training to ensure new team members are set up for success.
• Proactively manage shift coverage and workload distribution to meet service level agreements (SLAs) across the hybrid working model.

What we expect from you:

• Proven experience managing or supervising sales or service teams, ideally in financial services or a contact centre environment.
• Strong understanding of sales performance management and customer service excellence.
• A motivational leader who thrives on developing people and creating a collaborative, results-driven environment.
• Hands-on experience in coaching, mentoring, and performance management.
• Commercial awareness with a focus on customer-centric results.
• Excellent organisational, communication, and decision-making skills.
• Adaptable mindset with the ability to thrive in a scale-up environment and embrace change.
• Knowledge of unsecured lending is a plus (but not essential).

Our perks:

• OTE of £55k – £65k (base up to £40k + bonus)
• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment 
• Private health and dental cover - including mental health support through Bupa
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras
• Free sports and social clubs
• Continued investment into learning and development
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

 Equal Opportunities

ClearScore Group is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

Our Hybrid Model

We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

Levels 1-5: Minimum 2 days per week in-office

Level 6 and above: Minimum 3 days per week in-office

We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.

What This Means for You:

Flexibility to manage your work and life

Dedicated in-office days for team building and collaborative projects

Office facilities (with plants!) designed for productive interactions

Clear expectations and support for maintaining our hybrid schedule

We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!

Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.

Inclusion Policy

We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice.

Customer Solutions Expert

• Location: Manchester
• Hybrid: 3 days in the office and 2 days from home
• Salary: An OTE of £35k - £40k (basic salary of up to £28k + bonus) 

Big things are happening here. With the recent acquisition of Aro by the ClearScore Group, we're entering a new phase of exciting growth, and you could be a key part of it.

We're looking for a Customer Solutions Expert to join our highly skilled, close-knit Solutions Hub team based out of our Manchester office. You’ll be part of a business that's passionate about putting users first, helping everyone, no matter what their circumstances, achieve greater financial well-being.

This is a real opportunity to join a market-leading financial platform backed by ClearScore’s global success and long-term growth plans. You'll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the future

What You’ll Be Doing:

• Engage with a portfolio of fully qualified leads generated through our online unsecured lending journey.
• Evaluate customer applications and offer tailored recommendations that align with the needs of each individual customer.
• Provide expert guidance on unsecured loan options using our innovative, proprietary technology.
• Build and nurture customer relationships by understanding their financial goals and offering personalised loan solutions.
• Achieve or exceed sales targets and KPIs, while delivering exceptional customer service.
• Collaborate with our outstanding advisory team to support customers through their application process.
• Contribute to our ongoing innovation by sharing ideas to enhance the customer journey and helping to bring those improvements to life.

What We’re Looking For:

• Sales experience, ideally within financial services. Familiarity with unsecured loans is a plus but not essential.
• A results-oriented attitude with a focus on achieving customer-centric outcomes and contributing to business success.
• Commitment to delivering a standout customer experience that exceeds expectations and builds loyalty.
• Strong organisational skills to manage multiple customer interactions in a fast-paced environment.
• Excellent communication and relationship-building abilities.
• A keen eye for detail, with strong analytical and problem-solving skills.
• Flexibility to work in shifts, adapting to the changing needs of our customers.

Our perks:

• An OTE of £35k - £40k (basic salary of up to £28k + bonus)
• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment 
• Private health and dental cover - including mental health support through Bupa
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras
• Free sports and social clubs
• Continued investment into learning and development
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

 Equal Opportunities

ClearScore Group is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

Our Hybrid Model

We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

Levels 1-5: Minimum 2 days per week in-office

Level 6 and above: Minimum 3 days per week in-office

We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.

What This Means for You:

Flexibility to manage your work and life

Dedicated in-office days for team building and collaborative projects

Office facilities (with plants!) designed for productive interactions

Clear expectations and support for maintaining our hybrid schedule

We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!

Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.

Inclusion Policy

We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice.

Sales Team Manager

• Location: Manchester
• Hybrid: 3 days in the office and 2 days from home
• Salary: A salary of £40k - £45k (OTE £60K - £70K)

Big things are happening here. We're entering a new phase of exciting growth, and you could be a key part of it.

We are seeking a talented and motivated Secured Sales Manager to join our highly skilled team. As a Secured Sales Manager, you will play a crucial role in in driving performance, customer satisfaction, and compliance within the Advisor, Trainee Advisor and Case Manager functions. This role is responsible for delivering an outstanding customer journey, ensuring optimal conversion rates and maintaining adherence to compliance and training procedures.

This is a real opportunity to join a market-leading financial platform backed by ClearScore’s global success and long-term growth plans. You'll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the future.

What you’ll be doing:

• Lead and manage the Advisor, Trainee Advisor and Case Manager functions to drive performance and efficiency.
• Deliver an exceptional customer journey, ensuring high satisfaction and optimal conversion rates.
• Oversee the Sales and Case Manager departments, maximising profitability while maintaining compliance and quality standards.
• Embed a “Customer First” culture, ensuring the right customer outcomes at every stage.
• Monitor call quality, customer file audits, and satisfaction metrics to uphold service excellence.
• Conduct regular performance reviews, providing coaching and development opportunities for staff.
• Define and implement KPIs, regularly assessing their relevance to business and regulatory needs.
• Foster strong collaborations with internal teams to align business and marketing strategies.
• Maintain and strengthen partnerships with lenders to drive conversion and product development.
• Encourage and support technological improvements to enhance processes and customer interactions.
• Ensure full compliance with regulatory requirements and corporate governance.
• Promote a culture of ‘Treating Customers Fairly’ (TCF) and ensure employees understand their role in supporting it.
• Provide ongoing training and development for staff to ensure compliance with Customer Conduct Rules.
• Undertake additional responsibilities as required by management.

What we expect from you:

• A strong leader with experience in managing and developing high-performing sales teams.
• A customer-centric mindset, ensuring all activities focus on right customer outcomes.
• Proven ability to drive sales performance while maintaining compliance and ethical standards.
• Excellent coaching and mentoring skills, fostering a supportive and motivated work environment.
• A strategic thinker who can align departmental goals with broader business objectives.
• Strong understanding of regulatory requirements, ensuring compliance at all levels.
• Ability to build and maintain effective relationships with internal teams and external lenders.
• Proactive in identifying and implementing process improvements to enhance efficiency.
• A commitment to continuous learning and professional development, both for yourself and your team.

Why ClearScore?

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds.

We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

What is D·One?

D·One was created in 2022 as a result of ClearScore’s acquisition of Money Dashboard - a company with best in class open banking and categorisation capabilities. The D·One mission exists to provide open banking data to lending partners, market researchers including hedge funds and ClearScore. Currently, our primary goal is enabling lenders to adopt open banking by delivering a lender specific open banking service with best-in-class credit analytics.

As part of the ClearScore Group, you will join a company where our culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you feel like this could be the place for you, apply and our Talent team will be happy to share more.

Benefits:

• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment
• Private health and dental cover - including mental health support through Bupa 
• GP office visits
• Life assurance scheme
• Up to 6% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras 
• Free sports and social clubs
• Continued investment into learning and development 
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• No clock-watching culture
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

Equal Opportunities

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

• Levels 1-5: Minimum 2 days per week in-office
• Level 6 and above: Minimum 3 days per week in-office

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
•  Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

Second Charge Mortgage Advisor

• Location: Manchester (M22 0RR)
• Hybrid: 2 days in office, 3 days WFH following a successful probation period
• An OTE of £60k - £70k (basic salary of up to £42k + bonus)
• £3k sign-on bonus (£1k/month for first three months) to offset pipeline build time

Big things are happening here. We're entering a new phase of exciting growth, and you could be a key part of it.

We're looking for a Mortgage Advisor to join our highly skilled, close-knit Second Charge Mortgage team based out of our Manchester office. You’ll be part of a business that's passionate about putting users first, helping everyone, no matter what their circumstances, achieve greater financial well-being.

This is a real opportunity to join a market-leading financial platform backed by ClearScore’s global success and long-term growth plans. You'll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the future.

What you’ll be doing:

• Contacting qualified leads generated through our digital journey
• Assessing customer applications and delivering tailored, compliant recommendations
• Providing expert advice on second charge mortgages, using our unique in-house software
• Staying up to date with lender criteria and industry regulations
• Building strong, lasting relationships with customers — keeping them informed every step of the way
• Hitting (and exceeding!) sales targets and KPIs while maintaining a best-in-class customer experience
• Collaborating closely with our brilliant team of case managers
• Contributing ideas and improvements as we continuously innovate for a better customer journey

What we’re looking for in you:

• CeMAP 1 qualification (minimum) plus 2+ years’ sales experience
• A performance-driven mindset, with a strong focus on doing the right thing for customers
• A real passion for delivering outstanding customer service, every single time
• Strong knowledge of mortgage products, industry regulations, and processes
• Brilliant organisational skills — managing multiple cases in a fast-moving environment
• Clear, confident communication skills and the ability to build trust quickly
• A sharp eye for detail and strong problem-solving abilities
• Flexibility to work shifts, always putting the evolving needs of our customers first

Why ClearScore?

ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 24 million+ users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K. and have been a trusted tool for customers to manage their credit and make better financial decisions.

Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.

Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time, so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you feel like this could be the place for you, apply and our Talent team will be happy to share more.

What you get:

• An OTE of £60k - £70k (basic salary of up to £42k + bonus)
• £3k sign-on bonus (£1k/month for first three months) to offset pipeline build time
• 25 paid holidays and a “duvet day” on your birthday
• Hybrid Work Environment (2 days in office, 3 days WFH after passing probation)
• Private health and dental cover - including mental health support through Bupa
• GP office visits
• Life assurance scheme
• Up to 4% matched pension
• Regular Lunch and Learns with guest speakers
• Dog-friendly office
• Daily breakfast and free snacks
• Access to discounts via Cobens Extras
• Free sports and social clubs
• Continued investment into learning and development
• Leadership-led training
• In-house psychotherapist
• Financial coach to help you plan and achieve your goals
• Generous maternity and paternity plans
• Culture and inclusion representatives
• Transparent pay structure and a career growth plan

Equal Opportunities

ClearScore Group is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

Our Hybrid Model

We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

• Levels 1-5: Minimum 2 days per week in-office
• Level 6 and above: Minimum 3 days per week in-office

We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.

What This Means for You:

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
• Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule
• We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!

Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.

Trainee Second Charge Mortgage Advisor

• Location: Manchester
• Hybrid: 3 days in the office and 2 day from home
• Salary: An OTE of £35k - £40k (basic salary of up to £28k + bonus)

This is a real opportunity to join a market-leading financial platform backed by ClearScore’s global success and long-term growth plans. You'll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the future.

We are seeking a talented and motivated individual to join our highly skilled team. As a Trainee Second Charge Mortgage Advisor, you will guide customers through the application process and liaise with a qualified advisor who will provide the customer with expert advice on second charge mortgages. This is a unique opportunity to join an industry leading financial brokerage. Aro Money are a highly established and reputable financial lending platform, we work with some of the most prestigious and growing financial institutions globally.

You will be part a very successful team within the ClearScore Group with a clear strategy for success and growth including on the job training and company funded CeMAP qualification.

What you’ll be doing:

• Assess customers eligibility for a secured loan and conduct a fact find to enable the mortgage advisor to evaluate.
• Build and maintain strong relationships with customers and advisors.
• Meet or exceed sales targets and KPIs while maintaining high levels of customer satisfaction.
• Collaborate with our exceptional team of advisors and case managers to support our customers' applications.
• Play a key role in Aro’s continuous innovation of best-in-class customer experience.
• Suggesting new ideas and processes where appropriate and be willing to put these into practice.

What we expect from you:

• Entry level experience in a sales environment.
• A performance-driven mindset, taking accountability for targets that drive the right outcomes for customers whilst taking our business forward.
• You’ll provide a best-in-class customer experience, going over and above each time, ensuring their satisfaction and fostering long-term loyalty.
• A good understanding of the financial market, regulations, and procedures.
• You’ll be busy, so you’ll need to be organised, managing multiple cases
• in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Detail-oriented with strong analytical and problem-solving abilities.
• Flexibility and willingness to work shifts in order to meet the evolving needs of our customers.

Our perks:

• An OTE of £35k - £40k (basic salary of up to £28k + bonus)
• Hybrid working (3 days in the office and 2 day from home)
• Flexible working arrangements to support a healthy work-life balance
• 33 days holiday inclusive of bank holidays
• Supportive team environment with opportunities for career advancement
• Salary sacrifice pension scheme unto 4%
• Healthcare cash plan with separate balance for dependents
• Life assurance x 2
• Holiday buy & sell scheme
• Cycle to work scheme
• Birthday off + takeaway on us
• Enhanced maternity, adoption or paternity leave
• Enhanced sick pay + income protection for up to 2 years
• Casual and gender neutral dress policy
• Access to a range of retailer discounts through our various providers
• Fun and inclusive work environment with regular team incentives

Equal Opportunities

ClearScore Group is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

Our Hybrid Model

We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

• Minimum 3 days per week in-office

We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.

What This Means for You:

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
• Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!

Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.