CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

In this role, you'll own and elevate CLEAR’s end-to-end Member Care experience across all support channels, building AI-powered products that drive faster resolution, higher satisfaction, and operational efficiency. You will shape how members experience CLEAR when they need help most, partnering cross-functionally to deliver scalable, secure, and intuitive support experiences.

What you’ll do:

• Own the product vision and roadmap for Member Care platforms, including agent tooling, member self-service, workflows, and system integrations
• Build and scale AI-powered support experiences, including virtual assistants, intelligent routing, agent-assist tools, and proactive outreach
• Partner closely with Member Care Operations and frontline teams to translate workflows, policies, and pain points into product requirements and experiments
• Drive end-to-end product execution with Engineering, Design, Data, Security, and Legal, ensuring high standards for reliability, compliance, and scalability
• Use data, experimentation, and member and agent insights to prioritize investments, improve performance, and continuously enhance the support experience

How you’ll measure success:

• CSAT, NPS, and member effort scores
• First contact resolution, time to resolution, and handle time
• Self-service adoption and AI-driven case deflection rates
• Agent productivity, quality, and onboarding ramp time

What you’re great at:

• 8+ years of product management experience, including building customer support, CX platforms, or operational tooling
• Proven track record owning and delivering products in complex, high-volume environments
• Experience with AI-driven support solutions (e.g., conversational AI, agent assist, routing, or automation)
• Strong data fluency, including experimentation, funnel analysis, and operational metrics
• Exceptional cross-functional collaboration and ability to translate complex technical and operational concepts into clear product strategy

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The total compensation range for this role is $300,000-$350,000, depending on levels of skills and experience.

This range represents the combined base salary and new hire equity package (in Restricted Stock Units) for this position at CLEAR. Additionally, this role will be eligible for refresh equity grants as part of our ongoing compensation program. Actual compensation will vary based on factors including, but not limited to, location, education, skills, experience, and performance. All stock based compensation will be subject to the terms and conditions of applicable agreements.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

#LI-Onsite

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

We're hiring a Product Lead to lead the evolution of our identity and evidence platform powering both CLEAR+ and CLEAR1. This role is responsible for evolving the systems that establish, maintain, and leverage high-integrity identity across consumer and enterprise experiences—enabling seamless, secure interactions wherever CLEAR operates.

What You’ll Do:

Own the Identity Verification Platform

• Lead the strategy and roadmap for CLEAR’s identity and evidence platform across consumer (CLEAR+) and enterprise (CLEAR1) products
• Build reusable proofing, verification, and evidence services that power all CLEAR surfaces (mobile, web, airport, partner integrations)

Advance Identity Assurance & Evidence Systems

• Expand and optimize source verification to improve assurance, reduce cost, and increase coverage
• Define how identity is established (proofing) vs. continuously evaluated (signals), and evolve both layers over time
• Drive alignment with National Institute of Standards and Technology frameworks (e.g., IAL2/IAL3) while maintaining flexibility for real-world use cases

Build a Scalable, Reusable Identity Layer

• Decouple identity from individual products—ensuring identity can be created once and leveraged across multiple experiences and relying parties
• Develop systems for evidence storage, re-use, and auditability to support network-level advantages
• Ensure interoperability with emerging standards (e.g., mDoc / ISO 18013-7)

Optimize Cost, Performance, and Resiliency

• Drive down cost per proofing/verification through orchestration, vendor strategy, and intelligent fallback systems
• Improve success rates and reduce false negatives/positives across all identity flows
• Build resiliency into critical identity services to support high-scale, real-time environments

Own Data Integrity, Observability, and Compliance

• Treat data integrity and traceability as first-class requirements across all identity systems
• Build reporting, alerting, and audit tooling across all assurance layers and dependencies
• Ensure systems are proactively compliant with regulatory and audit requirements—not reactive

Drive Cross-Platform Experiences

• Ensure seamless interoperability between airport, mobile, web, and partner experiences
• Identify and eliminate friction across enrollment, verification, account management, and recovery flows
• Enable new identity-powered experiences across CLEAR+ and CLEAR1 ecosystems

Lead Cross-Functional Execution

• Partner with engineering, design, operations, legal/compliance, and external partners
• Translate complex identity and regulatory requirements into clear product direction
• Drive alignment across teams and hold stakeholders accountable to outcomes

Operate as a Domain Leader

• Serve as an internal expert on identity, proofing, and verification
• Stay ahead of industry trends (fraud, deepfakes, synthetic identity, standards evolution)
• Continuously identify opportunities to strengthen CLEAR’s identity moat

What you’re great at:

• 8+ years of product management experience, preferably in identity, fintech, security, or highly regulated environments
• Strong technical fluency across backend systems, APIs, and distributed architectures
• Deep understanding of identity proofing, authentication, and fraud systems (e.g., document verification, biometrics, device intelligence, data corroboration)
• Familiarity with standards such as NIST 800-63 or equivalent assurance frameworks
• Exceptional analytical skills—ability to decompose ambiguity and identify root causes quickly
• Proven ability to define and execute multi-quarter strategies across complex systems
• Strong grasp of cost structures and ability to drive meaningful efficiency improvements
• Relentless focus on measurement—defines success through clear metrics and outcomes
• Ability to balance customer experience, security, compliance, and business goals
• Excellent communication and stakeholder management skills in a highly cross-functional environment
• High ownership mentality—operates with urgency, accountability, and attention to detail

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The total compensation range for this role is $300,000-$350,000, depending on levels of skills and experience.

This range represents the combined base salary and new hire equity package (in Restricted Stock Units) for this position at CLEAR. Additionally, this role will be eligible for refresh equity grants as part of our ongoing compensation program. Actual compensation will vary based on factors including, but not limited to, location, education, skills, experience, and performance. All stock based compensation will be subject to the terms and conditions of applicable agreements.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

#LI-Onsite

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

We are looking for a strong Motion Designer to join our Brand Creative team to bring stories to life through videos, dynamic motion graphics, and animations that will enhance the brand and drive impact across marketing channels. Your work will span brand campaigns, organic social, and internal content, helping CLEAR communicate with clarity across every channel. Join our team if you're a creative storyteller excited to craft brand-building videos and content. At CLEAR, you'll tackle substantial challenges in the travel and digital identity domain, contributing to our vision and transforming our technology into an experience that feels like everyday magic.

What you'll do:

• Edit and produce video content that aligns with CLEAR’s brand guidelines for Brand, Social, and Product campaigns
• Design and animate graphics, text, and transitions for digital and social content
• Create platform-specific assets and templates, adapting deliverables to fit formats and trends across Instagram, YouTube, TikTok, and LinkedIn
• Create animations, interactions, and motion for Product interaction (in-airport hardware, mobile app, web and desktop applications)
• Partner with designers, Product Managers, and Marketers to develop concepts and execute ideas that are optimized for performance and engagement
• Ability to shoot video and social-first content and understand framing, lighting, and composition
• Stay fluent in emerging motion, AI, and editing. Explore ways to integrate new and emerging tools for efficiency and creative experimentation
• Create templates and build motion design systems that scale across surfaces

How you'll measure success:

• Consistently deliver high-quality videos and animations to create more premium experiences that uphold CLEAR’s brand guidelines and meet project deadlines 
• Execute against Product and Marketing strategies to help drive Member growth
• Support brand and campaign launches with best-in-class video content that contributes to overall campaign performance goals
• Drive measurable growth on paid marketing channels and increase engagement across social platforms, resulting in higher conversion and retention rates
• Leverage AI and automation tools for creative experimentation and reduce turnaround time, while maintaining a high level of craft and quality.

What you're great at:

• 3–5 years of professional experience in motion design, video editing, or content creation, ideally in an in-house brand or agency.
• Portfolio showcasing a range of work across editing, motion graphics, and design
• Strong proficiency in Adobe Premiere Pro, After Effects, and Figma
• Nice-to-have: Knowledge of Cinema4D, Blender, or other 3D tools
• Working knowledge of AI and GenAI tools for concept development, and image/video creation
• Experience designing and animating for social-first content and adapting creative across formats
• Understanding of shooting principles (composition, lighting, camera movement) with an eye for detail and craft 
• Ability to storyboard or concept visuals to communicate ideas clearly
• Excellent written and verbal communication skills
• Ability to manage multiple projects at once and execute in a fast-paced environment

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The total compensation range for this role is $130,000-$160,000, depending on levels of skills and experience.

This range represents the combined base salary and new hire equity package (in Restricted Stock Units) for this position at CLEAR. Additionally, this role will be eligible for refresh equity grants as part of our ongoing compensation program. Actual compensation will vary based on factors including, but not limited to, location, education, skills, experience, and performance. All stock based compensation will be subject to the terms and conditions of applicable agreements.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

#LI-Onsite

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.

While our travel business has redefined the airport experience, CLEAR1 is the new standard in identity, offering multi-layered verification wherever it matters most for businesses across the country. As the Head of CLEAR1 Product (SVP leveling), you will hold a foundational seat at the leadership table, directly shaping our trajectory. We need a “Product-CEO” who has bridged the gap between early-stage scale and mature operations.  You should be an expert at navigating the trade-offs between rapid commercial expansion, technical integrity, and operational excellence while maintaining an obsession with our customer journey and user experience.

What You’ll Do:

• Own the Product Trajectory: While working across CLEAR1 leadership, translate the business mission into a dominant market strategy and represent that strategy externally with enterprise customers, partners, and the market.
• Champion an Elite Product Unit: Lead and mentor a lean, high-performing team of Product Managers through a period of massive momentum. You will design the organizational framework that allows CLEAR1 to maintain a "small-team" bias for action, ensuring high-velocity execution as we expand our global footprint.
• Drive Strategic Product Partnerships: Cultivate deep relationships with enterprise customers, strategic partners, and government stakeholders. Act as a senior, external-facing product leader engaging directly in deals, shaping solutions with customers, and evangelizing CLEAR’s vision in the market.
• Be the Voice of the Customer: Bring firsthand insight from enterprise engagements into the product roadmap. Translate complex customer and regulatory needs into scalable product decisions that strengthen CLEAR1’s position as the trusted identity layer.
• Drive Operational Excellence: Partner with Engineering to ensure CLEAR1 isn't just a great UI, but a reliable, compliant, and efficient engine that scales without proportional headcount growth.
• Champion Product Excellence: Define and elevate the standards for the broader product organization, raising the bar for customer obsession, rigorous measurement, and high-velocity innovation.
• Master the "High-Wire" Trade-offs: Make the hard calls between aggressive commercial expansion, engineering health (technical debt/scalability), and long-term sustainability.

How You’ll Measure Success:

• CLEAR1 portfolio adoption, retention, and revenue growth across enterprise customers.
• Expansion of strategic enterprise relationships and successful delivery of customer commitments.
• Platform scalability, reliability, and readiness to support new markets and use cases.
• Clear, outcome-driven KPIs tied to customer value, operational efficiency, and product quality.
• Strength, engagement, and performance of the CLEAR1 product leadership team.

What You’re Great At:

• Bridging the Gap: 15+ years leading complex B2B or SaaS portfolios, with a track record of transitioning from "scrappy growth" to a predictable, enterprise-grade engine.
• Executive Presence with Customers: Comfortable operating as a senior external face of the product credible with CIOs, regulators, and partners; able to influence deals, shape requirements, and build trust.
• Vertical Integration Strategy: Strong instinct for how a horizontal technology (like Identity) becomes a dominant wedge in markets like Healthcare, Financial Services, or Government.
• Economic Thinking: Deep understanding of how product decisions impact margin, CAC, and long-term customer value.
• Leading Through Ambiguity: Thrive in startup environments, able to find Product-Market Fit in new territory while maintaining the discipline required of a public company executive.

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $320,000-$370,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

#LI-Onsite